According to our Terms of Service that you approved the Shopify charge, we do not offer unconditional refund. However, since Jun 15, 2022, we provide you a money back guarantee program. Within 30-day after your trial has ended, if you are not happy with Ali Reviews, we will be happy to refund or exchange a product as long as it is in a fully resalable condition. One-time refund should be made within the following conditions:

Refund request was made within the resalable time: within 30 days since the first success charge after trial ends.

The app charge has been unsubscribed or chosen to Pause plan. If we find that the product app still active when receiving a refund request, we reserve the right to refuse a refund.

Please keep in mind that refunds are applied to Shopify App Store purchases are documented on your subscription bill. Please check this Shopify post for reference
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