Most of people usually meet trouble with their CSV file when uploading.

First, please check this article to know how to fill in the data in CSV file correctly

Then have a look on some common errors as bellow, and how you can solve them 

Error 1: All required fields are incorrect

This error will appear when your required content from CSV file is missed.

SOLUTION: please download the template in Step 1 again, and enter the needed data for the main fields including Customer country, Customer name, Rating, etc.



Error 2: The input file format is not valid

There are 7 main columns including Customer country, Customer name (Male), Customer name (Female), Rating, Content, Published Date, Review Images
If you changed its name or position (in the 1st row) compared to our template, this error will appear.

SOLUTION: Please keep above fields fixed.



Error 3: Incorrect country code

If your country code is incorrect, this error will appear.
For example, US is a correct country code, but you typed USA, so the error will appear.

SOLUTION: please correct country code, in the above example, it should be US.
The list of country code can be found here

Error 4: Upload failed. 10MB file size limit

The CSV file size must not be bigger than 10MB. The Import process might take time if the file size is big

If you need some more helps, please feel free to contact us via live chat, or email us at support@fireapps.io
Was this article helpful?
Cancel
Thank you!