Please check this article to know how the Ali Reviews widgets work on your store when you've done these follow actions:
First install the app
Re-install the app
Change theme
Update from Ali Reviews 5.4 to Ali Reviews 6.0

Find detailed information for each situation bellow


First install the app.

Review box: auto show on your store front with default settings.
For further customize, please check this article

Review pops: we save the default settings in-app, you can easily add the widget on your store. Detailed instruction can be found here

Carousel slider: same as review pops, please add the widget as your wish. Check this instruction.

Re-install the app.

Review box: auto re-add the review box with the customized settings on your store (even though you have removed the widget before).

Other widgets (review pops, carousel slider): keep the old widgets and settings as before. However, if the widget sections were removed before you re-install, those widgets would be removed on store, you need to set-up them again.

Change theme.

Same as "Re-install situation"

Review box: auto re-add the review box with the customized settings on your store (even though you have removed the widget before)

Other widgets (review pops, carousel slider): keep the old widgets and settings as before. However, if the widget sections were removed before you re-install, those widgets would be removed on store, you need to set-up them again.

The stores have been updated from Ali Reviews version 5.4 to the Ali Reviews version 6.0

There are some changes in how the settings work, the review pops might be affected as bellow:

Trigger: show reviews base on specific Collections will not work on Ali Reviews 6.0

Trigger: show reviews of product in related combo will not work on Ali Reviews 6.0

Excluded products which are set on Ali Reviews 5.4 only work if you choose to show all products' reviews. Check this article for detailed instruction

NOTE: Review box will be set to auto show on store front in any situation, because we understand this is the most important widget of the store

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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