Understand how to read the results on Email History

Pending: Already scheduled mails will show on the Pending sections with detailed information, such as: Email ID (order number), Line Items (products), Buyer (email address) and Send date.

Clicking on - button, and there will have few actions can be taken with Pending emails.

Send now: Your email planned to be sent in the future will be sent now after clicking on this button, and this email will be moved to Sent status
Stop: Your email will be stopped, and forwarded to Expired status
Block user: Your customer email will be locked



Finished/ Sent: Already sent emails will show on this section. Check the status and know what happen with the emails

Sending: this email is on the way to your customer inbox
Delivered: Completely sent, your customer has received it
Opened: Your customer has clicked on this email
Error: Incompletely sent



Expired

This section will be contained ALL of the error message(s)/stop sending email(s).
Emails here will be deleted after 90 days since Expired date.  

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Was this article helpful?
Cancel
Thank you!