WHY THERE ARE DUPLICATED REVIEWS AND SOLUTIONS
You sent review request for your customer via email/ SMS, the customer write the review and submit it several times
Solution: Should not turn on the Auto Publish feature. You can manage all written reviews on Pending Reviews section
You import reviews via Ali Express several times using the same Ali Express link and same Import Setting
Solution:
- Delete the reviews on Manage review section and import again
- In case you need to import more reviews with the same link, please change the Import settings
For example: First time, import reviews with photo from US. Second time, import reviews without photo from US.
Should you have any other concern, feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.
You sent review request for your customer via email/ SMS, the customer write the review and submit it several times
Solution: Should not turn on the Auto Publish feature. You can manage all written reviews on Pending Reviews section
You import reviews via Ali Express several times using the same Ali Express link and same Import Setting
Solution:
- Delete the reviews on Manage review section and import again
- In case you need to import more reviews with the same link, please change the Import settings
For example: First time, import reviews with photo from US. Second time, import reviews without photo from US.
Should you have any other concern, feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.
Updated on: 08 / 09 / 2022