Articles on: Ali Reviews

Ali Reviews - Request Dashboard: Tracking how the Review request via SMS works

Ali Reviews will send the SMS to your customer to ask for the review according to your settings on SMS request

Request Dashboard allows you to manage all the SMS and see how they work.

Open tab SMS Request Review

Understand the status of SMS Request reviews.

Ready: The SMS request review is ready to be sent

Delivered: The SMS was delivered to the SMS service

Sent: The SMS was sent to your customer mobile number

Waiting: The SMS is on queue

Pending: The SMS could not be sent because your account is out of money or technical issue occurs

Undelivered: The SMS was not delivered. This can happen for a number of reasons including carrier content filtering, etc.

Failed: The SMS could not be sent. This can happen for various reasons including technical issues or media errors (in the case of MMS). We do not charge you for failed messages.

For Failed, Undelivered, Pending request, you can process to send it again by pressing the "Send Anyway" button

Related articles:

1/ How to use Review request via SMS

2/ How to use the Email Request Reviews feature?

Updated on: 27/02/2023

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