Ali Reviews will send the SMS to your customer to ask for the review according to your settings on Review request via SMS

Request Dashboard allows you to manage all the SMS and see how they work. Quick access to the Request Dashboard: https://app.alireviews.io/collect-reviews?tab=request-dashboard

Open tab SMS Request Review

1. Understand the status of SMS Request reviews.

Ready: The SMS request review is ready to be sent

Delivered: The SMS was delivered to the SMS service

Sent: The SMS was sent to your customer mobile number

Waiting: The SMS is on queue

Pending: The SMS could not be sent because your account is out of money or technical issue occurs

Undelivered: The SMS was not delivered. This can happen for a number of reasons including carrier content filtering, etc.

Failed: The SMS could not be sent. This can happen for various reasons including technical issues or media errors (in the case of MMS). We do not charge you for failed messages.



2. Process actions to the email request reviews

For Failed, Undelivered, Pending request, you can process to send it again.



3. SMS Analytics

You can track total SMS sent and total cost for the SMS on Analytics

Related articles:

1/ How to use Review request via SMS

2/ How to use the Email Request Reviews feature?
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