Ali Reviews helps you to generate a message based on the order's information. In this message, there's link to request review. You can copy that generated message and send to your customer via social platform's inbox after the order was delivered, so that your customer can leave a review for your product. That's what we call Imbox Request.

CONDITION TO USE

You are on Essential plan and higher

The Email Request feature has been enabled

HOW IT WORKS

After you enable the Auto schedule request via email, whenever an order is fulfilled on Shopify, the request will be scheduled

You will see all the requests on the Request Dashboard tab

You can create an Inbox request for each request, click on the Inbox Request button



It will auto generate content based on the order's information --> pick a template or customize the content as you want --> Copy and send it to your customer's inbox on social platform



Your customer can leave review for your store/ product via the link on the Inbox request. After customer left the review, it will be updated on the Request Dashboard. If the scheduled email has not sent, it will be canceled to prevent send duplicated request.

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

Related articles:

- How to use the Email Request Reviews feature?

- Schedule manual requests for orders outside of Shopify via CSV file

- How to create a QR code so that customer can scan and submit the review
Was this article helpful?
Cancel
Thank you!