Ali Reviews helps you to generate a message based on the order's information. In this message, there's link to request review. You can copy that generated message and send to your customer via social platform's inbox after the order was delivered, so that your customer can leave a review for your product. That's what we call Socail Request.

CONDITION TO USE

You are on Essential plan and higher

HOW IT WORKS

You will see all the orders on the Request Generator tab

You can create an Social request for each order by clicking on the Send Social request button



It will auto generate content based on the order's information --> pick a template or customize the content as you want --> Copy and send it to your customer's inbox on social platform



Your customer can leave review for your store/ product via the link on the Inbox request. After customer left the review, it will be updated on the Request Dashboard. If the scheduled email has not sent, it will be canceled to prevent send duplicated request.

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

Related articles:

- How to use the Email Request Reviews feature?

- Schedule manual requests for orders outside of Shopify via CSV file

- How to create a QR code so that customer can scan and submit the review
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