In order to import reviews successfully, at first please make sure that you have met these following requirements:

1. There are reviews showing in Ali Express as the below picture

If NO reviews is showing here, Ali Reviews will NOT work, and you will need to find another product to get reviews.

2. The Review box widget is presented properly on your Product page as the below

3. You added Ali Reviews Chrome Extension, and you're importing reviews on Google Chrome browser on a computer.

Try to remove, and re-install it to see if any changes.

4. The link of product you want to get reviews on is correct.

Your product URLs MUST look like:

 Here're some examples of product links whose URLs are INCORRECT:

 - []

 - []

 - []


1. Check Import Settings

If everything is well set up, please follow this guide: 

Go to Collect reviews > Collect from Ali Express or select from Sample Library > Import Settings

Check Review Filter settings, sometimes due to your filter settings, the app cannot find any review that matches all the criteria.

For example

You choose to import reviews with Photo only, but actually, in Ali Express, there is no reviews which has pictures.
You want to have reviews from some specific countries. However, there is also no reviews match that condition. As a result, you need to change settings in order to import reviews from other countries, or choose another product.
Check the Review Quantity Per Import, If you choose Random Quantity, make sure that the reviews in Ali Express are not lesser than what you set.
Check Skip Reviews with Keywords box, please make sure no mark (comma, dot...) or symbol ($, &...) on the list

2. Install a VPN app and try again

We found that for some specific countries, AliExpress is blocking users from those countries to import reviews. Therefore, we suggest you to try to install a VPN app, and try importing again.

You can consider to download and use this Touch VPN app here.

We hope this helps.

If you need some more helps, please feel free to contact us via live chat or email us at
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