The answer is yes. Once you're not logged into the app and there's message un-replied within 15 minutes, Chatalyst will automatically send you a notification to the email of store owner. You can check the message in your mail box and go to the app to reply your customer.

The screenshot below is an example of notify message in email:

Hope you enjoy this function

Should you need any further assistance, please feel free to contact us via live chat or email
Was this article helpful?
Thank you!