Articles on: Transcy embedded version

Does Transcy translate Payment checkout page?

From now, you could feel free to translate Checkout page in the app easily.

Please be advised that the checkout page can't be translated by Basic language due to some technical limits of this language source.


Not most of themes are able to work well with Transcy to translate the checkout page. So in some special cases, even you have translated the target language for Checkout page before that but when customers add order to cart and routed to the checkout page, immediately it will be redirected to the default language. This is a known issue and might be because your theme has been customized or some conflicts with other apps so that it does not work. If you're in this case, please feel free to contact us to investigate the cause deeper and give you a suitable solution or advice.

Recently we've got a report about the translation does not work at the checkout page when going through the Buy it now button, it's a known issue from Shopify and they're working on it to fix that. So for more details, please kindly contact Shopify support for better advice.

Hope this information helps you so much.

If you need some more help, please feel free to contact us via live chat or email us at

Updated on: 13/01/2023

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