Articles on: Chatalyst

Get to know settings on chat?

In Settings, you can edit your chat appearance, your operators, auto assign tool, FAQ answers for your chat widget.

Chat Widget

You can customize widget appearance including content, style and its settings. For more detail can be found here

Auto Assign Chat

You can turn on this function to automatically assign the chat to operators in sequential order.

FAQ Set up

There you can active the FAQ message, set up predictive questions that you think your customer can ask and your answers for them. Please refer here for more information.


Add operators with staff/admin role by entering their email. For more detail, please check this article

Should you need further support, please feel free to contact us via live chat or email us at

Updated on: 24/11/2021

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