Articles on: Chatalyst

How to close, pin or assign your chat?

1. How to resolve your chat or mark your chat as Done

- Click on the Ellipsis icon "..." to mark your chat as Done or Leave Chat.


- Chat that has been marked as Done will be moved on "Done" box.
- Chat with Leave chat status will be moved on "Unassigned" box".

2. How to pin or unpin chat

- To pin or unpin your chat on top of your chat, please click on pin icon.

3. How to assign your chat to your colleague?

- Click on your profile picture, and choose your colleague`s name who is assigned.

Should you need further support, please feel free to contact us via live chat or email us at

Updated on: 24/11/2021

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