Articles on: Chatalyst

How to create/group your visitors with triggers?

To group your visitors with triggers, please go to the main menu => Click on Triggers

You can prioritize your triggers with 3 levels including High, Normal and Low. Please be advised that the highest priority level as High will be limited at 5 triggers.

There are 3 main sections (Conditions, Actions, Notifications) for each trigger as following:

Conditions: customer`s behaviors and attributes

Actions: when visitors match trigger conditions

Notifications: notify for operators when any visitors match trigger conditions

Should you need further support, please feel free to contact us via live chat or email us at

Updated on: 24/11/2021

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