Transcy - What is default language and unsupported language?
This article will help you understand some situations might occur when your store language and (or) target language is not supported in the app along with suitable solutions.
Content:
Term of default language and how to change
Special situations when default language and target language is not supported
Definition:
In Language menu, you will see Your store's default language name, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. More details about target language, please click here.
How to change default language:
In some cases, you might want to change your current store default language to another language.
Just simply go to Shopify admin --> Settings --> Languages --> the Store languages settings
Click on the button Change theme language --> Select the language you want to change to and click Save button.
Beside that, you might meet some special situations when changing Default language or Target language as below:
You see Default language noticed "Not supported" that means your default language is unsupported so some extended features are disable in our app
For example: Your default language is Sango that is NOT supported.
When you add or change default language to this language, you will see a notification on top of the app to notice that you already change to Sango as default language so you will not be able to add Sango as target language
In this case, you can do some actions normally including:
Add other Advance language. (within the limit of target language number in current plan)
Publish/Unpublish, Pin/Unpin, Enable/Disable Third-party app and Delete Advance language
Switch from Advance language to Basic language and vice versa (within the limit of target language number in current plan)
Delete Basic language
But some extended features are disable in our app including:
Cannot add more Basic language in this case.
Cannot publish Basic language
==> That means you can't use Basic language when your default language is unsupported.
Example: You have Akan as unsupported target language in Advanced language type
In case your default language is supported OR unsupported
You can publish/unpublish/pin/delete Akan target language, enable/disable Third-party app option and edit its translation manually in Manage translation but cannot switch to Basic language.
Example: Your default language is Sango not supported and Spanish as supported Target language (Advanced language)
You can translate content on this language manually by yourself in Manage translation by adding your manual translation then Save.
It shows Target language as "Not supported"
For example: Your default language is English and you have added Sango as an unsupported target language in Advanced language
You can translate content on this language manually by yourself in Manage translation by adding your manual translation then Save.
Example: Your default language is Sango and Target language is Akan. Both ones are unsupported languages.
You can translate content manually by yourself in Manage translation by adding your manual translation then Save.
Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
Content:
Term of default language and how to change
Special situations when default language and target language is not supported
Term of default language and how to change
Definition:
In Language menu, you will see Your store's default language name, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. More details about target language, please click here.
How to change default language:
In some cases, you might want to change your current store default language to another language.
Just simply go to Shopify admin --> Settings --> Languages --> the Store languages settings
Click on the button Change theme language --> Select the language you want to change to and click Save button.
Beside that, you might meet some special situations when changing Default language or Target language as below:
Special situations when default language and target language is not supported
1. Unsupported Default language
You see Default language noticed "Not supported" that means your default language is unsupported so some extended features are disable in our app
For example: Your default language is Sango that is NOT supported.
When you add or change default language to this language, you will see a notification on top of the app to notice that you already change to Sango as default language so you will not be able to add Sango as target language
In this case, you can do some actions normally including:
Add other Advance language. (within the limit of target language number in current plan)
Publish/Unpublish, Pin/Unpin, Enable/Disable Third-party app and Delete Advance language
Switch from Advance language to Basic language and vice versa (within the limit of target language number in current plan)
Delete Basic language
But some extended features are disable in our app including:
Cannot add more Basic language in this case.
Cannot publish Basic language
==> That means you can't use Basic language when your default language is unsupported.
2. Unsupported Target language
Example: You have Akan as unsupported target language in Advanced language type
In case your default language is supported OR unsupported
You can publish/unpublish/pin/delete Akan target language, enable/disable Third-party app option and edit its translation manually in Manage translation but cannot switch to Basic language.
3. Unsupported Default language & Supported Target language
Example: Your default language is Sango not supported and Spanish as supported Target language (Advanced language)
You can translate content on this language manually by yourself in Manage translation by adding your manual translation then Save.
4. Supported Default language & Unsupported Target language
It shows Target language as "Not supported"
For example: Your default language is English and you have added Sango as an unsupported target language in Advanced language
You can translate content on this language manually by yourself in Manage translation by adding your manual translation then Save.
5. Both Default language & Target language as Unsupported
Example: Your default language is Sango and Target language is Akan. Both ones are unsupported languages.
You can translate content manually by yourself in Manage translation by adding your manual translation then Save.
Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
Updated on: 19/11/2023
Thank you!