Articles on: Chatalyst

What does it mean with Active, Offline and Idle status from visitors?

If customer is on store and has interaction like open, transfer or search page, they are considered active.

If customer is on store, but has no interaction higher than 30 minutes, they are considered idle.

If customer leave store higher than 1 minutes, they are considered offline.

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Updated on: 24/11/2021

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