On Languages Setting, you will see Default Language tab, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. More details about target language, please click here.



In some cases, you might want to change your current store default language to another language, just simply go to the Store languages settings on Shopify > click on the button Change theme language > Select the language you want to change to and click Save button.





Besides that, you might meet some special situations when changing Default language or Target language as below:

Language setting

1. Unsupported Default language

You see Default language noticed "Not supported" that means your default language is unsupported so some extended features are disable in our app

For example: Your default language is Sango that is NOT supported.



When you add or change default language to this language, you will see a notification on top of the app to notice that you already change to Sango as default language so you will not be able to add Sango as target language





In this case, you can do some actions normally including:

Add other target languages in Advance language. (within the limit of target language number in current plan)

Publish/Unpublish, Pin/Unpin, Enable/Disable Third-party app and Delete target language for Advance language

Switch from Advance language to Basic language and vice versa (within the limit of target language number in current plan)

Delete target languages in Basic language



But some extended features are disable in our app including:

Cannot add more target language in Basic language in this case.



Cannot publish Basic language



==> That means you can't use Basic language when your default language is unsupported.

2. Unsupported Target language

Example: You have Akan as unsupported target language in Advance language type

In case your default language is supported

You can publish/unpublish/pin/delete Akan target language, enable/disable Third-party app option and edit its translation manually in Manage Content section but cannot translate as well as switch to Basic language







In case your default language is unsupported

You can publish/unpublish/pin/delete target language, enable/disable Third-party app option and edit its translation manually in Manage Content section but cannot translate as well as switch to Basic language





Manage Content

1. Unsupported Default language & Supported Target language

Example: Your default language is Sango not supported and Spanish as supported Target language (Advance language)

In this case, you CANNOT translate by the app normally



But you can click on Edit button to translate content manually by yourself > Save





2. Supported Default language & Unsupported Target language

It shows Target language as "Not supported"

For example: Your default language is English and you have added Akan as an unsupported target language in Advance language



So you will NOT be able to click on Translate button to translate target language in Manage Content



Similarly, you CANNOT also click on Translate or Translate all button in Manage Content



However, you can click on Edit button to translate content manually by yourself in Manage Content



Example: Choose homepage > Edit button > choose element that you want to add the translation manually > in target language section (Akan) > add your translation > Save



Go back to homepage on your online store to check the translation

Default English



Switch to Akan on switcher



3. Both Default language & Target language as Unsupported

Example: Your default language is Sango and Target language is Akan. Both ones are unsupported languages.

So you cannot translate target language by the app.



But you can translate content manually by yourself in Manage Content > Edit button > choose the page that you want to add the translation manually > Save







Go back to your online store, switch to target language on switcher then check it



Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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