Don't worry!

This article will help you clear and give you some useful solutions.

Sometimes, after changing your old theme to a new one, suddenly you do not see the Switcher being shown up on your new theme after that.

There are 2 cases occur, please follow these tips to re-show Switcher on new theme accordingly:

If you're using Floating Switcher, please go back to the app, paste this link on your browser to update the Switcher on new theme, then click on Update now: https://transcy.fireapps.io/update



If you're using Switcher embedded in page header, please go to Switcher > Device Settings > Position > Embedded in menu (Desktop and/ or mobile) > Select your new theme that you have changed > Save.



Then reload your page again, the Switcher will get back immediately.



NOTE: Please make sure that your new theme is in our supported theme list to embed the switcher on device.

In case you have any trouble with Switcher after changing theme or cannot embed the Switcher in page header, please contact our support team immediately via live chat, or email us at support@fireapps.io, then we will check and update Switcher on your new theme properly.

Please refer to this article for more details about how to set up Switcher and current available themes supported in Embedded in page header section.

Hope this would be helpful.

Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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