The optimize process will normally take around 3-5 business days depending on the complication of your theme structure. During this time, if there’s any changes to your store, we would have to start the optimize process again from scratch, which costs us time and effort. Therefore, you may have to pay for more ticket(s) if you make changes and require us to update our optimization following your changes during optimizing progress. The number of tickets you will be charged depends on the effect of your changes. Those changes include but not limied to:

- Change your theme template/structure
- Change the design of your website (font, images, videos, contents,....).
- Add more products to your store.
- Add more third-party apps.
- Delete our optimize code without our notice

You can make change to your website in case our Support advise you to do that.

Should you need any further assistance, please feel free to reach us at
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