We would love to give you a brand-new 14-day Trial for FREE based on Shopify's trial flow and a 30-day money-back guarantee for the latest billing if you are not satisfied with our service. So all new users could be free to test out all outstanding functions from Economy to Essential without being charge before going to the final decision to stay with us and use Transcy officially.

It's a completely new Trial and different from our previous 7-day trial.

Before the trial

User goes to the App store on Shopify --> click Add app
After installing the app successfully, redirect the user to the app. The user first sees the Choose plan screen in-app.

NOTE: User can't close the Choose plan tab if has not picked a plan yet.

User selects a paid plan to start Trial in 14 days
User needs to confirm and approve charge to complete the app installation. How much to charge depends on the user's final choice of the selected plan at the end of the Trial.
During the Trial, user can change to another paid plan or Free plan to continue the Trial with remaining trial days.


After installing the app, you start a Trial with Economy plan in 5 days, after that you change to Starter plan and continue trying this plan for the next 5 days. Today, you change to Essential plan and decide to stay in your favorite plan till the end of Trial. So the days of Trial with Essential plan will be:

The trial days left of Essential = 14 - The trial days of Economy used (5 days) - The trial days of Starter used (5 days) = 4 days

After the trial

After 14 days, based on the user's current plan, Transcy will send data to Shopify including the Price of plan that user has chosen with the Trial. Shopify will check and process the charge automatically on their end. User start using the app with their chosen plan officially and get monthly app charge according to Shopify system.


In case User reinstalls the app before 90 days from uninstalling, there will be some situations occur below:

If User has not used Trial yet, please choose a paid plan in Choose plan screen to start Trial in 14 days

If User still has some trial days left with a 14-day Trial, please choose a paid plan in Choose plan screen to continue using remaining trial days (14 days minus the trial days used before)

For old User who has fully experienced the 7-day Trial previously, please choose a paid plan in Choose plan screen, you would be offered to continue the Trial with more 7 days as our lovely gift for loyal customers.

In case User reinstalls the app after 90 days from uninstalling, will be counted as a new User and get the Trial normally.
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