Articles on: Transcy embedded version

Why does the 404 error page appear when I select language on Switcher?

This issue rarely occurs and not a bug from our app. If you might get this issue, the main cause is from some reasons below:

Shopify Market:

Shopify has released Shopify Market feature. If you're using Shopify Market but have not set up or enable Languages for your Market location that might cause the problem 404 when switching to those target languages on Switcher.

For easy management, now you can assign languages (Advance language) to corresponding markets directly in Transcy app without setting up in Shopify. Please follow this article for more details.

However, in case you want to edit market setting in details, you should go to Shopify admin or get Shopify support for better advice

Below are just some tips to manage language with market in Shopify

Shopify admin >> Setting >> Market >> Primary Market >> Manage



Domains and languages >> Manage



If you use Primary domain only, please kindly scroll down to Market languages below then tick on languages that you want to show on your target customer's Market/location then Save

Example:



Similarly to Subdomain and Subfolder in Other Market, please kindly check and make sure that you have set up language properly.

Domain:

A domain is the URL or web address where your customers go to find your store online. By default, your online store was given a myshopify.com URL when you signed up for Shopify.
If you want to change the web address that's displayed to customers while they browse your online store, then you need to use a custom domain, such as www.example.com. You can use domains that you buy from Shopify or from any third-party domain provider.

Please kindly check and make sure that you have set up domain properly to direct right URL on your website. For more details, please refer to Shopify guidance or contact Shopify support.

Conflicts between several translation apps or other reason

If you follow all steps above but the issue still persists, please make sure that you do not use several translation apps at the same time. Since this might cause some conflicts between our code with others.

Or you might translate the URL link in-app for target language version that might make Shopify theme can't recognize and reflect the right page link on website, it also causes the problem with 404 page not found.

In above cases, please keep patience and contact us immediately to get further support.

Hope this helps you much.

For further concern or set up related to Shopify Market, please kindly contact Shopify support for better support and advice.

Reference:



Managing your domain settings in Shopify

Stores temporarily excluded from Shopify Markets

How to set up Primary domain, Subdomain, Subfolder in Shopify Market

How to set up Shopify Market and make it work with Transcy

If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io

Updated on: 13/01/2023

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