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When you downgrade your plan and there is a message showing that: "You have more than X number of translated words. You'll be able to downgrade to this plan in Y days when your current plan ends", which prevents you from downgrading your plan.

That is because you have reached the translated words limit in your current plan and you have to keep using your current plan until your current billing cycle ends (one billing cycle with 30 days). Then you could downgrade to lower plans.

Example:

You activated the Essential plan on June 06, 2020, and started 30 days billing cycle from this day. Then you have reached 250,000 translated words limit on June 21. So you have clicked on downgrade to Starter plan after that. You will not be able to downgrade in that time and will see a notice stated that:

"You have more than 250,000 translated words. You'll be able to downgrade to this plan in 15 days when your current plan ends".

That means you only could downgrade to Starter plan when your Essential plan ends on July 06, 2020.

Just click on Remind me button on the popup in the pricing table, it will remind you on Dashboard when your current plan ends on July 06, 2020. Then you could check and downgrade your plan.


Right on July 6, there will be a pop-up to notice you as below. Please click on Go to Pricing to downgrade your plan.



After your plan downgraded on July 6, you'll start a new billing cycle with Starter plan, definitely you already owned more than 100,000 translated words (it means 250,000 words in the plan limit and 50,000 words offered per month that you translated before in Essential plan) still be saved in Starter plan. So you cannot translate word anymore but you could use other functions (ex. Third-party element, Convert currency, etc) in your Starter plan.

To understand about what will happen when you downgrade your plan, please refer to this article.

Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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