Recent days, because there are some changes from Ali Express, so it prevents to sync Ali Order No. and its status cannot be changed to Order placed even though you already placed your orders. 

The current solution is to copy the Order numbers from Ali Express and paste it on Ali Orders like the picture below, then the orders will be moved on Order Placed

Note that:

With the upcoming orders before you place orders, you should change your current Ali Express page to "Go To Global Site (English)", so your Ali Order No. will be synced from Ali Express and your status will be changed as well

Meantimes, our technical dev are still checking on it and let you know once we have done

Should you need further support, please feel free to contact us via live chat in-app or email us at
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