• English

Go to website

• Auto fulfill orders

  After you get an AliExpress product order, you first need to purchase the product from the supplier. Ali Orders will help you fulfilled order with 1-click. Before you start, make sure products are updated AliExpress link.  I. FULFILL ONE ORDER. Log in your account on AliExpress. Go to Order List > To Order tab > Click on Order Product button to fulfilled the selected oVery popular

• How can I sort products on AliExpress with ePacket?

  To sort products that is shipped by ePacket, and the country that has this shipping method, follow these steps: Go to AliExpress.com, search for any product category page or type in the product name in the search tool. Click on Ali Orders icon at the right corner: Show Shipping Info: This setting enables/disables all settings that you choose below. Shipping method: Here you can choose the preferred shipping method. With dropshipping, you caVery popular

• Import products from AliExpress to your Shopify store

  This is one of first steps you should do after you install Ali Orders. To be able to import products from the AliExpress website, you need to install the Ali Orders Extension. Then: Visit AliExpress website: https://aliexpress.com. Search for needed products: Type in any keyword in the search tool or use the category filter on the left side to see product listings. Import A PRODUCT to your stoSome readers

• How to import reviews in bulk via Ali Orders

  At the moment, with our app Ali Orders, you can simply use the function Bulk Action to import reviews for your products without doing it manually. Go to Ali Orders > Product list > Click on "Import All Products" Then you can simply choose 2 options which we have listed on the screenshot which is Import reviews for no review products only and All Product Pages ![](https:/Some readers

• How to get tracking code update?

  After you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No.  To get the tracking code update, simply follow these steps: Go to the Orders List > Order Placed tab.  Click on Get tracking code button next to each placed order to update the tracking code for one by one order.  OR click on Get Tracking AliExpress button on the top-right corner to quickly update tracking code for all placed orders.Some readers

• How Ali Orders choose the Shipping Method for fulfillment

  You want to have more options for Shipping methods when the auto-fulfill an order on Aliexpress. Ali Orders will now help you set up the shipping methods more flexible. All you need to do is go to Ali Orders Dashboard -> Orders -> Orders Setting. From here, you can see the highlighted section as below: The priority for choosing shipping method will be **Primary shipping methSome readers

• How can I write a note to our suppliers?

  You can simply go to Ali Orders > Order Settings > There will be a section called Check-out Note to Supplier on AliExpress. You can simply write a note there for your suppliers about your order, describe it in detail to be correctly chosen. Some templates for your reference: We are dropshipping! Please, don't include any invoices or promo materials into the package.Some readers

• Which plans are Ali Orders offering? Is there any Free Trial day?

  From June 1st, 2021 onward, we offer only ONE plan now is Premium plan with 7 days trial for all new users, Free plan is not available anymore. However, we still keep FREE plan for old/current users who has installed the app before, with some limited features for Free plan. For old/current Premium plan user who has chosen Premium plan before but not approved charge yet or uninstalled then reinstalled the app, please click on Get Started and finish to approve charge in Shopify tFew readers

• What is in Auto Fulfillment Settings?

  On this section, you are allowed for your orders to be automatically fulfilled without clicking on Order Products manually. There are few settings you need to check before saving this setting since it's really important to be set because it's automated fulfillment. Below are some helpful settings for the fulfillment that you might need to know: Auto Captcha Solving on AliExpress: help you soFew readers

• How my customer can get the Order Tracking code number email?

  For making this cleared, with this case, you should follow this instruction so when you got order placed, the tracking code number will be sent to your customer. Go to Ali Orders Dashboard > Orders List > Orders Settings Make sure, the box Send notification email to customers about the order fulfillment" is checked. Beside that, you can put the trackingFew readers

• Import Settings - How to set Pricing Rules and Assign Cent?

  PRICING RULE You can simply follow this instruction for setting up pricing rules for your products and it will be applied after you have save it. Go to Ali Orders > Import List > Import Settings > Pricing Rules: Product cost: With the “Product Cost” feature, you can add a cost range to set your new product prices. This feature is especially effective when you areFew readers

• How to install Ali Orders Chrome Extension?

  Ali Orders app uses the extension to import products from AliExpress, auto fulfills orders, update order’s tracking code. Please install the extension in order to work efficiently. To install Ali Orders Chrome Extension, simply click this link: https://chrome.google.com/webstore/detail/ali-orders/neokioeagiejddfoakliiiphcenemobk, then click the green "Add to Chrome" button. ![](https://storage.crisp.Few readers

• How to remove Ali Orders icon on Product Edit page after you uninstall our app?

  Go to your Online store - Theme - find the Theme that you're using - Action - Edit Code. Search for theme.liquid file, then click Ctrl + F to quickly look for a keyword fireapps-aliorder-bulk-action-edit-product. Remove the coFew readers

• Your product is available on AliExpress, but Ali Orders and Shopify say Out of Stock

  AliExpress has recently made changes, so our app can not get the inventory information from there. Besides that, if the customer sets Product Setting as "Set quantity to Zero", then the stock will absolutely updated as Out of stock, and this info will be synced to Shopify as well. Please follow the temporary solution: In Product Setting => Choose "Do nothing" option instead of "Set quantity to zero", then you should choose the product with the status "out of stock" on Shopify and check in IFew readers

• Getting the Order Tracking Code with AliExpress (AE) automatically

  To help merchants and their customers always get the shipping status fastest, and in real-time, we have included a brand new Premium function in Ali Orders version 2.3, which we believe very helpful for every drop-shipper. From now on, ALL the order tracking codes will be automatically synced to Ali Orders, and sent to your customers by the time it is generated on AliExpress. Now, let's take a look on how to make it work After upgrade to Ali Orders 2.3, you will see there is a bit differenFew readers

• Order Settings

  1. Send notification email to customers about the order fulfillment: If you select this option, the the notification email will be sent to the customer once the order is fulfilled with Ali Orders. 2. Fulfillment tracking URL: You can add the shipment tracking website URL in this field, which will be added to the notification email. Your customers will be able to track theiFew readers

• Status of your ORDERS

  SHOPIFY When you got new orders, the status on Shopify will be UNFULFILLED When the order has been fulfilled, the status on Shopify will be FULFILLED ALI ORDERS When you got order from your customer, the order will be in ORDER LIST and right under To Order section: The order will be changed into Order Placed after you have done fulfilFew readers

• Ali Orders - Main function

  We basically help you to import product from AliExpress only, then you can edit the product price/variants/image/information. Also, we help you to fulfill your order's information in order to help you not be time consuming with your fulfillment. For Payment step: Free users: please add your card information and confirm the payment by yourself. Premium users: we provide [Automated Payment](https://support.fireapps.io/en/article/what-is-in-auto-fulfillmentFew readers

• Can't push product to shop!!! What is daily product creation limit ?

  In this case, please follow below steps to fix this problem Log out of Ali Orders app: Go to your Shopify Admin page > Apps > Sign in to Ali Orders by clicking on the its name This action to avoid the TOKEN going to be missed. Try to push yFew readers

• Why can't I complete auto fulfill orders?

  For making it clear, when you are doing auto fulfill your order, there's some information of your order was missed and not completed, such as: city, country,... so it will stop you and your order won't be able to be completed. Please check the incorrect information again, then revise the correct one and Save to go on confirming payment and finishing fulfillment. IFew readers

• The Ali Orders Chrome extension features

  The Ali Orders Chrome Extension is a free automation tool, and a must-have to work along with Ali Orders app. Its features are: Let you import products to your Shopify store directly from the AliExpress in only 1-click. You can find more details in this article. Let you better sort products by shipping method on AliExpress website.  ![](https://storage.crisp.chat/users/Few readers

• Override an existing product

  Override feature is a PLUS advantage in Ali Orders. You can replace a product with another one but still keep the same product ID.  HOW TO DO Go to Product List > All Action > Override button.    2. Enter link of the new product that you want to override. ![](https://storage.crisp.chat/users/helpdesk/website/24b7c9b51ac32c00/c846ec32-f3e7-4b4a-8fb2-a5e6ea_Few readers

• How to cancel an order

  If your customer wants to cancel an order after you place an order to your supplier on AliExpress, you will need to do 2 things: Cancel the order from your supplier, and get the refund. Cancel the order in the Shopify, and issue a refund to your customer. HOW TO DO 1. Cancel the order from supplier on AliExpress You ONLY can cancel the order from the supplier IF the order status is Order Placed.  If the order has been marked as Shipped status, you will NOTFew readers

• What will happen when you uninstall and re-install our Ali Orders app?

  UNINSTALL The data will be there within 90 days as usual for Paid plan users, and within 45 days after uninstalling for old Free plan users. RE-INSTALL Old data and all changes (for e.g. new orders along the flow of sync order) from the uninstalled date will be synced from Shopify automatically to Ali Orders. For old/current Premium plan user who has chosen Premium plan before but not approved charge yet or uninstalled then reinstalled the app, please click on **Get StarFew readers

• Why can't I fulfill my orders, and it keeps telling me "SORRY! Could not find SKU" ?

  You keep getting the message said Sorry! Could not find SKU It means your product on Ali Express which their suppliers didn't have any SKU on that product so you can't order the product. SOLUTION: You need to find another similar product of another supplier > Override that product > and please help us to check the SKU in Variants section in our app **PrFew readers

• Why weren't my products updated with any inventory/stocks/price?

  With this case, firstly please help me to Override the link of your product again in Product List to update the inventory. Then paste your product's AliExpress link into the box: By doing this, your product will get the latest information about inventory, priFew readers

• Do I have affiliate programs when placing and selling with Ali Orders?

  As you may know, currently there are many existing affiliate programs which allow shop owners earn commissions by generating sales. By using Premium subscription plan available with Premium plan, you will be able to receive cashback from orders you placed with supplier(s) in AliExpress. Getting started As soon as you receive an order from your buyer, and you use Ali Orders to place and purchase goods from supplier(s) in AliExpress , an unique affiliate link will be geneFew readers

• Can I export my Ali Orders data to CSV file?

  At the moment, you can only export CSV file for order list (as below screenshot) but it's impossible to export data of products, link....  However, we will try to figure out the sollution soon. Thanks for your patience in advance. Should you have any other concern, feel free to let us know via our live chat channel or email us at [support@fireapps.io](mailto:support@fireapps.Few readers

• How to delete a product from my Shopify store?

  There are two ways you can delete Ali Orders products: in the Shopify admin and in the Ali Orders app. I. Deleting products in the Shopify Admin Go to the Product page. Select products you want to delete. Choose “Bulk Actions” and then “Delete selected products” Note: You can delete a specific product from its description page by clicking on the red buttonFew readers

• How to change a customer's shipping address before fulfilling the order

  Some cases, after receiving an order in your Shopify store, the customer contacts you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.  Kindly follow the steps below to change the new shipping address: Go to the Shopify dashboard > Orders > Find the order > Click on the order to open a manage order window.  ![](https://storage.crisp.chat/users/helpdesk/website/d9af4b4d2f893000/335183d7-9430-41c6-b78b-05415bFew readers

• Why can't I find some orders in Order List?

  There are 2 reasons make Shopify orders do not show up on the Ali Orders's Order List: payment status, OR the product was removed from Ali Orders app. Payment Status Ali Orders only shows orders which are marked as PAID in Shopify. Mark the order as paid, and then check if it appeared in Order List. 2. Product was removed from Ali Orders's Product List Check the products that have orders still exist in your Product List. ![](https://storage.crisp.chat/users/helpFew readers

• Why is your order`s status not changed to Order placed?

  Recent days, because there are some changes from Ali Express, so it prevents to sync Ali Order No. and its status cannot be changed to Order placed even though you already placed your orders.  The current solution is to copy the Order numbers from Ali Express and paste it on Ali Orders like the picture below, then the orders will be moved on Order Placed Note that: With thFew readers

• How do I fix the problem when my item says Sold Out on my store page, but it's still in available stock on AliExpress?

  Go to Shopify > Setting > Location  Click on the Shipping origin address  Tick on Fulfill online orders from this location checkbox. It has to be checked so the inventory can be sold. ![](https://storage.crisp.chat/users/helpdesk/webFew readers

• What is Ali Orders No.? How can I get it?

  Ali Orders No. on our app is Order ID on Ali Express.  Ali Orders No. will be auto updated after you’ve finished your order on Ali Express and the order status will change to "Order Placed".  Should you have any other concern, feel free to let us know via ourFew readers

• Do you have Affiliate program on Ali Orders?

  Yes, we are currently having Affiliate program, but it is available on PREMIUM plan only. Go to Settings > Affiliate programs, and fill in your proper ID. If you need some more helps, please let us know via our live chat or email us at support@fireapps.ioFew readers

• What will happen when I upgrade or downgrade my plan?

  UPGRADE Upgrade plan successfully will raise the limitation of total products (from 10,000 to 50,000) which could be linked with AliExpress, and open other PREMIUM functions including: BULK import products from AliExpress SPLIT product variants MERGE products from different suppliers 1-Click fulfill MULTIPLE orders AUTO solve Captcha AliExpress Affiliate API ![](https://storage.crisp.chat/users/helpdesk/website/46c7e8a6bf444000/c43e214f-ba69-4469-b5Few readers

• How can you delete or move your orders between the status in Order list?

  There are some common kinds of orders that you want to delete or move from Order list: The orders has been refunded/returned The orders has been done fulfillment from another app The orders has done fulfillment but it`s still kept in "To Order" section. SOLUTION: At the moment, we have not had the function as deleting these orders by yourself. Meantime, our teFew readers

• General Settings

  Primary email address:  If you want to receive the file or order notifications, just set your primary email to keep on track. Time zone: You can set a custom time zone for your Ali Orders Dashboard, which will let you track your sales during the day in the time zones you are targeting. [Affiliate programs](https://support.fireapps.io/en/article/do-i-have-affiliate-programFew readers

• Auto Captcha Solver Integration

  When you're fulfilling multiple orders on AliExpress and you reach the stage where you're about to complete the order, an annoying Captcha check will appear and stop your automated fulfillment. You have to manually enter the captcha to get through this verification process and continue your fulfillment. We understand this is really frustrated for our users, that's why we've develoFew readers

• What if I do not use Oberlo for importing products before?

  For making this cleared, if you do not use Oberlo for importing products, it won’t be able to bulk update AliExpress links for your products by Sync with Oberlo feature. NOTE: Don't forget to login your Oberlo account at the same time. For the products which are not imported from Oberlo, you have to update the product manually one by one. To do it, please help me to follow this instruction: Go to AliExpress website, find the original link of a product and copy this link.Few readers

• Why are some products not updated AliExpress link after I sync via Oberlo?

  The reasons why some of your products not updated Ali Express link after you do Sync with Oberlo: Your products are NOT from AliExpress. Your products are NOT imported by Oberlo. SOLUTION You have to come back to your AliExpress site, get the link of your products and try to sync product one by one. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon inside app, or our email at [support@fireapps.io](mailtoFew readers

• How to re-order variants and options

  At the moment, you can reorder variants and options via Shopify You should go Shopify => Products => Choose your needed product Then you scroll down to Variants section and choose "More options" and select "Reorder variants". Hope this can help you out. IFew readers

• How to manage product prices manually before pushing to Shopify store?

  After imported products to Ali Orders app, you can go Import List -> Variants tab to set price for your product manually. In the Shipping column, click on Shipping to -> select country and shipping method to see the shipping cost (This shipping cost is based on AliExpress). In the Price column (This is the prices you want it to show on your storefront),  yoFew readers

• Will my product info be updated?

  In order to keep your products having newest information matched with its original status on AliExpress, Ali Orders will help you check and send a notification if there is any changes (price, stock, variant status) from your supplier. You can absolutely control the process by going to Product -> Product Settings. From here, you can decide what you want Ali Orders do if it detects changes: ![](https://storage.crisp.chat/users/helpdesk/website/b663bfc23f7e1800/4c01cac6-1f7b-459e-9f3f-ffcFew readers

• What information will be imported along with my product?

  For making this cleared, at the moment, when you've imported product by our app, these information will be contained with the product: 1. Product's Variants 2. Product Details: Other than that, we can't import along with the product. We are so sorry for thisFew readers

• Can I sync my product information from another Apps to your Ali Orders Apps?

  For making this more helpful and clear for you When you switched from another Apps to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. We are not getting any information directly from another Apps to our app. As long as those information contained on Shopify, we will sync them to our app. Information synced to Shopify > Shopify sync information to our app. I hope this might be helpful for you. Should you havFew readers

• Can I delete all products at once? Or can I delete for several products at once?

  Right now there is no way to delete mass products from Ali Orders dashboard. You have to delete one by one product.  However, you can bulk delete products from Shopify dashboard. Just simply go to Shopidy admin > Go to the Product page > Select products you want to delete > Choose Bulk Actions and then Delete selected products. ![](https://storage.crisp.chat/useFew readers

• What's NEW in Ali Orders 2.2?

  NEW Pricing plan Premium plan was added with many great features, refer to this article. Improve Order Settings In this version, we provide new Order Settings with a lot of flexible options that can help you do the business easier and faster. [Backup shipping method](https://support.fireapps.io/en/article/how-ali-orders-choose-the-shipping-method-for-fulfillment-1c9Few readers

• Why my collection types do not show on Ali Orders

  For making this clear, on Shopify setting collection, there are automatic and manual settings. ​ ​Please note that only manual collection types will be showed on collection for you to chose when you are importing products to your store on Ali Orders. ​ For automated collection, if the product matches the conditions you set, the product will be auto move to that collectionFew readers

• How to edit your product information after pushing to Shopify store?

  Since Shopify has some made change in synchronizing information between Shopify and Ali Orders. Therefore, when you click "Edit product" on Product List from Ali Orders, it will redirect you to Shopify and it`s now unavailable to edit products directly on Ali Orders. From Shopify, you can edit some features such as Description, Variants, Images, etc,... ![](https://storage.crFew readers

• How to move Ali Orders shortcut icon on Shopify product page

  Sometimes, Ali Orders shortcut icon is overlapped on other icons when you are on Shopify product page. You can simply solve this problem by running this link: https://aliorders.fireapps.io/cs/update-themes The Ali Orders shortcut icon is re-arranged to the new position on Shopify product page and it's easy for you to work with other apps. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bFew readers

• How to split product variants?

  If you have a product which have more than one variant and you want to make a specific variant as an individual product, then you can split each variant into seperated products. Here is how to do that: 1/ Import product from Aliexpress to your store, choose product in Imported Products then move to Product and click Split Product button: ![](https://storage.crisp.chat/users/helpdeskFew readers

• How to change the price after pushing products to shop?

  You can edit your price after you push a product to shop in the Shopify admin. Editing a price in the Shopify Admin Go to Shopify Dashboard > Products > Click on products name > Scroll down > There's price section > You can change it there and save. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right iconFew readers

• How can I change the avatar of my product?

  For making it easier, you can check my steps: You can go to our Ali Orders Apps Dashboard > Import List > Images Then you can drag the image which you want it to be shown first > Drag it into the biggest spot for your image. After these steps, you can simply click on the button "Push to Shop", it will be shown with the product avatar which you have dragged in ImpoFew readers

• Why your images do not show in Product list on Ali Orders.

  Since Shopify has changed the loading image links, so the images cannot be synced to Ali Orders to show ​ SOLUTION​ Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support.Few readers

• Override phone number in 1-click

  Phone number is required to fill when you fulfill order from AliExpress. It will be some inconvenience if you have a ton orders, and you have to fill phone number for order one by one. With Override phone number function, we will help you fill the phone number and your work will be a lot easier. Hope this help for you. Should you need further support, please feel free tFew readers

• How to merge products?

  For a product on Shopify, you can have up to 100 variants with 3 options. Sometimes, you need to add some variants from another supplier to an existing product to make it easier to manage and sell product. Ali Orders can help you with that requirement by following below steps. Choose a product on your Product List, click Merge Product button: Copy the link of new pFew readers

• How to install Ali Orders?

  Easy to install Ali Orders by these steps: Visit https://aliorders.fireapps.io/ on Google Chrome. Then enter your Shopify domain, log in & accept to install Ali Orders app. Ali Orders apps is installed successfully and is in your Apps list from now on. ![](https://storage.crisp.chat/users/helpdesk/website/430c9f637650f000/7cb19c5e-2Few readers

• Does our app integrate with another sources more than AliExpress, like Alibaba, Amazon, etc. ?

  Please kindly note that Ali Orders app supports to import products which are from AliExpress only. It doesn’t support to import products from other sources such as Alibaba, Amazon, etc. Sorry for this inconvenience that may have caused to your experience of using our app.  We will try to develop a new integration with other sites in the near future. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon inside app, or our emaFew readers

• Why do you keep getting the error "Please login your store Ali Reviews" when you click on "Import Ali Reviews" button?

  In this case, please kindly note that Ali Orders app only supports for importing products, and auto fulfillment of order on AliExpress. The integrated function Import Ali Reviews from Ali Orders app is only available when you has installed Ali Reviews app also.  If you has NOT installed Ali Reviews app yet, it will direct you back to your Apps in Shopify admin. ![](https://storage.crisp.chat/users/helpdesk/website/716767d5f608b80/9ac583db-2786-4783-837a-7d28d9_verckx.pFew readers

• How to customize products

  After you add a product, Ali Orders imports product's information including description, variants, images. This product will be found in the Import List and here you can modify it before publishing into the Shopify store. You can keep all original information, or you can customize it to look more professional. Product: You can change the product title, try to choose the eFew readers

• Where/How do I find product to import?

  Ali Orders can help you import product from AliExpress.com to your Shopify store to sell as dropshipping. Hence, to start selling with Shopify and Ali Orders, you can: Do research yourself (and/or use our exiting Chrome extension AliHunter which has so many great features for researching) Choose products you want on [Aliexpress.com](https://aliexpress.Few readers

• How can I change the format of an auto email to my customer?

  With this concern, you can simply follow up this instruction for more information: You can go to Shopify Dashboard > Settings Then simply choose Notification Then you can simply modify your auto email here ![](https://storage.crisp.chat/users/helpdesk/website/cFew readers