Ali Orders

Your product is available on AliExpress, but Ali Orders and Shopify say Out of Stock

AliExpress has recently made changes, so our app can not get the inventory information from there. Besides that, if the customer sets Product Setting as "Set quantity to Zero", then the stock will absolutely updated as Out of stock, and this info will be synced to Shopify as well. Please follow the temporary solution: In Product Setting => Choose "Do nothing" option instead of "Set quantity to zero", then you should choose the product with the status "out of stock" on Shopify and check in IFew readers

Import Settings - How to set Pricing Rules and Assign Cent?

PRICING RULE You can simply follow this instruction for setting up pricing rules for your products and it will be applied after you have save it. Go to Ali Orders > Import List > Import Settings > Pricing Rules: Product cost: With the “Product Cost” feature, you can add a cost range to set your new product prices. This feature is especially effective when you areFew readers

Why can't I complete auto fulfill orders?

For making it clear, when you are doing auto fulfill your order, there's some information of your order was missed and not completed, such as: city, country,... so it will stop you and your order won't be able to be completed. Please check the incorrect information again, then revise the correct one and Save to go on confirming payment and finishing fulfillment. IFew readers

Why can't I fulfill my orders, and it keeps telling me "SORRY! Could not find SKU" ?

You keep getting the message said Sorry! Could not find SKU It means your product on Ali Express which their suppliers didn't have any SKU on that product so you can't order the product. SOLUTION: You need to find another similar product of another supplier > Override that product > and please help us to check the SKU in Variants section in our app **PrFew readers

How to remove Ali Orders icon on Product Edit page after you uninstall our app?

Go to your Online store - Theme - find the Theme that you're using - Action - Edit Code. Search for theme.liquid file, then click Ctrl + F to quickly look for a keyword fireapps-aliorder-bulk-action-edit-product. Remove the coFew readers

Getting the Order Tracking Code with AliExpress (AE) automatically

To help merchants and their customers always get the shipping status fastest, and in real-time, we have included a brand new Premium function in Ali Orders version 2.3, which we believe very helpful for every drop-shipper. From now on, ALL the order tracking codes will be automatically synced to Ali Orders, and sent to your customers by the time it is generated on AliExpress. Now, let's take a look on how to make it work After upgrade to Ali Orders 2.3, you will see there is a bit differenFew readers

How to manage product prices manually before pushing to Shopify store?

After imported products to Ali Orders app, you can go Import List -> Variants tab to set price for your product manually. In the Shipping column, click on Shipping to -> select country and shipping method to see the shipping cost (This shipping cost is based on AliExpress). In the Price column (This is the prices you want it to show on your storefront), yoFew readers

Why can't I find some orders in Order List?

There are 2 reasons make Shopify orders do not show up on the Ali Orders's Order List: payment status, OR the product was removed from Ali Orders app. Payment Status Ali Orders only shows orders which are marked as PAID in Shopify. Mark the order as paid, and then check if it appeared in Order List. 2. Product was removed from Ali Orders's Product List Check the products that have orders still exist in your Product List. ![](https://storage.crisp.chat/users/helpFew readers

What will happen when you uninstall and re-install our Ali Orders app?

UNINSTALL The data will be there within 90 days as usual for user. RE-INSTALL Old data and all changes (for e.g. new orders along the flow of sync order) from the uninstalled date will be synced from Shopify automatically to Ali Orders Your plan will be at FREE plan by default. If you need some more helps, please let us know via our live chat or email us at support@fireapps.ioFew readers

How do I fix the problem when my item says Sold Out on my store page, but it's still in available stock on AliExpress?

Go to Shopify > Setting > Location Click on the Shipping origin address Tick on Fulfill online orders from this location checkbox. It has to be checked so the inventory can be sold. ![](https://storage.crisp.chat/users/helpdesk/webFew readers

How to delete a product from my Shopify store?

There are two ways you can delete Ali Orders products: in the Shopify admin and in the Ali Orders app. I. Deleting products in the Shopify Admin Go to the Product page. Select products you want to delete. Choose “Bulk Actions” and then “Delete selected products” Note: You can delete a specific product from its description page by clicking on the red buttonFew readers

Will my product info be updated?

In order to keep your products having newest information matched with its original status on AliExpress, Ali Orders will help you check and send a notification if there is any changes (price, stock, variant status) from your supplier. You can absolutely control the process by going to Product -> Product Settings. From here, you can decide what you want Ali Orders do if it detects changes: ![](https://storage.crisp.chat/users/helpdesk/website/b663bfc23f7e1800/4c01cac6-1f7b-459e-9f3f-ffcFew readers

How to cancel an order

If your customer wants to cancel an order after you place an order to your supplier on AliExpress, you will need to do 2 things: Cancel the order from your supplier, and get the refund. Cancel the order in the Shopify, and issue a refund to your customer. HOW TO DO 1. Cancel the order from supplier on AliExpress You ONLY can cancel the order from the supplier IF the order status is Order Placed. If the order has been marked as Shipped status, you will NOTFew readers

Why do you keep getting the error "Please login your store Ali Reviews" when you click on "Import Ali Reviews" button?

In this case, please kindly note that Ali Orders app only supports for importing products, and auto fulfillment of order on AliExpress. The integrated function Import Ali Reviews from Ali Orders app is only available when you has installed Ali Reviews app also. If you has NOT installed Ali Reviews app yet, it will direct you back to your Apps in Shopify admin. ![](https://storage.crisp.chat/users/helpdesk/website/716767d5f608b80/9ac583db-2786-4783-837a-7d28d9_verckx.pFew readers

How to edit your product information after pushing to Shopify store?

Since Shopify has some made change in synchronizing information between Shopify and Ali Orders. Therefore, when you click "Edit product" on Product List from Ali Orders, it will redirect you to Shopify and it`s now unavailable to edit products directly on Ali Orders. From Shopify, you can edit some features such as Description, Variants, Images, etc,... ![](https://storage.crFew readers

How to change the price after pushing products to shop?

You can edit your price after you push a product to shop in the Shopify admin. Editing a price in the Shopify Admin Go to Shopify Dashboard > Products > Click on products name > Scroll down > There's price section > You can change it there and save. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right iconFew readers

Why are some products not updated AliExpress link after I sync via Oberlo?

The reasons why some of your products not updated Ali Express link after you do Sync with Oberlo: Your products are NOT from AliExpress. Your products are NOT imported by Oberlo. SOLUTION You have to come back to your AliExpress site, get the link of your products and try to sync product one by one. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon inside app, or our email at [support@fireapps.io](mailtoFew readers

How to re-order variants and options

At the moment, you can reorder variants and options via Shopify You should go Shopify => Products => Choose your needed product Then you scroll down to Variants section and choose "More options" and select "Reorder variants". Hope this can help you out. IFew readers

The Ali Orders Chrome extension features

The Ali Orders Chrome Extension is a free automation tool, and a must-have to work along with Ali Orders app. Its features are: Let you import products to your Shopify store directly from the AliExpress in only 1-click. You can find more details in this article. Let you better sort products by shipping method on AliExpress website. ![](https://storage.crisp.chat/users/Few readers

Can I export my Ali Orders data to CSV file?

At the moment, you can only export CSV file for order list (as below screenshot) but it's impossible to export data of products, link.... However, we will try to figure out the sollution soon. Thanks for your patience in advance. Should you have any other concern, feel free to let us know via our live chat channel or email us at [support@fireapps.io](mailto:support@fireapps.Few readers

How can you delete or move your orders between the status in Order list?

There are some common kinds of orders that you want to delete or move from Order list: The orders has been refunded/returned The orders has been done fulfillment from another app The orders has done fulfillment but it`s still kept in "To Order" section. SOLUTION: At the moment, we have not had the function as deleting these orders by yourself. Meantime, our teFew readers

Do I have affiliate programs when placing and selling with Ali Orders?

As you may know, currently there are many existing affiliate programs which allow shop owners earn commissions by generating sales. By using Premium subscription plan available with Premium plan, you will be able to receive cashback from orders you placed with supplier(s) in AliExpress. Getting started As soon as you receive an order from your buyer, and you use Ali Orders to place and purchase goods from supplier(s) in AliExpress , an unique affiliate link will be geneFew readers

What information will be imported along with my product?

For making this cleared, at the moment, when you've imported product by our app, these information will be contained with the product: 1. Product's Variants 2. Product Details: Other than that, we can't import along with the product. We are so sorry for thisFew readers

Can I delete all products at once? Or can I delete for several products at once?

Right now there is no way to delete mass products from Ali Orders dashboard. You have to delete one by one product. However, you can bulk delete products from Shopify dashboard. Just simply go to Shopidy admin > Go to the Product page > Select products you want to delete > Choose Bulk Actions and then Delete selected products. ![](https://storage.crisp.chat/useFew readers

Does our app integrate with another sources more than AliExpress, like Alibaba, Amazon, etc. ?

Please kindly note that Ali Orders app supports to import products which are from AliExpress only. It doesn’t support to import products from other sources such as Alibaba, Amazon, etc. Sorry for this inconvenience that may have caused to your experience of using our app. We will try to develop a new integration with other sites in the near future. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon inside app, or our emaFew readers

What is Ali Orders No.? How can I get it?

Ali Orders No. on our app is Order ID on Ali Express. Ali Orders No. will be auto updated after you’ve finished your order on Ali Express and the order status will change to "Order Placed". Should you have any other concern, feel free to let us know via ourFew readers

Do you have Affiliate program on Ali Orders?

Yes, we are currently having Affiliate program, but it is available on PREMIUM plan only. Go to Settings > Affiliate programs, and fill in your proper ID. If you need some more helps, please let us know via our live chat or email us at support@fireapps.ioFew readers

How to merge products?

For a product on Shopify, you can have up to 100 variants with 3 options. Sometimes, you need to add some variants from another supplier to an existing product to make it easier to manage and sell product. Ali Orders can help you with that requirement by following below steps. Choose a product on your Product List, click Merge Product button: Copy the link of new pFew readers

General Settings

Primary email address: If you want to receive the file or order notifications, just set your primary email to keep on track. Time zone: You can set a custom time zone for your Ali Orders Dashboard, which will let you track your sales during the day in the time zones you are targeting. [Affiliate programs](https://support.fireapps.io/en/article/do-i-have-affiliate-programFew readers

Why is your order`s status not changed to Order placed?

Recent days, because there are some changes from Ali Express, so it prevents to sync Ali Order No. and its status cannot be changed to Order placed even though you already placed your orders. The current solution is to copy the Order numbers from Ali Express and paste it on Ali Orders like the picture below, then the orders will be moved on Order Placed Note that: With thFew readers

Override phone number in 1-click

Phone number is required to fill when you fulfill order from AliExpress. It will be some inconvenience if you have a ton orders, and you have to fill phone number for order one by one. With Override phone number function, we will help you fill the phone number and your work will be a lot easier. Hope this help for you. Should you need further support, please feel free tFew readers

How to customize products

After you add a product, Ali Orders imports product's information including description, variants, images. This product will be found in the Import List and here you can modify it before publishing into the Shopify store. You can keep all original information, or you can customize it to look more professional. Product: You can change the product title, try to choose the eFew readers

How to install Ali Orders?

Easy to install Ali Orders by these steps: Visit https://aliorders.fireapps.io/ on Google Chrome. Then enter your Shopify domain, log in & accept to install Ali Orders app. Ali Orders apps is installed successfully and is in your Apps list from now on. ![](https://storage.crisp.chat/users/helpdesk/website/430c9f637650f000/7cb19c5e-2Few readers

Why my collection types do not show on Ali Orders

For making this clear, on Shopify setting collection, there are automatic and manual settings. Please note that only manual collection types will be showed on collection for you to chose when you are importing products to your store on Ali Orders. For automated collection, if the product matches the conditions you set, the product will be auto move to that collectionFew readers

Auto Captcha Solver Integration

When you're fulfilling multiple orders on AliExpress and you reach the stage where you're about to complete the order, an annoying Captcha check will appear and stop your automated fulfillment. You have to manually enter the captcha to get through this verification process and continue your fulfillment. We understand this is really frustrated for our users, that's why we've develoFew readers

What will happen when I upgrade or downgrade my plan?

UPGRADE Upgrade plan successfully will raise the limitation of total products (from 10,000 to 50,000) which could be linked with AliExpress, and open other PREMIUM functions including: BULK import products from AliExpress SPLIT product variants MERGE products from different suppliers 1-Click fulfill MULTIPLE orders AUTO solve Captcha AliExpress Affiliate API ![](https://storage.crisp.chat/users/helpdesk/website/46c7e8a6bf444000/c43e214f-ba69-4469-b5Few readers

How to split product variants?

If you have a product which have more than one variant and you want to make a specific variant as an individual product, then you can split each variant into seperated products. Here is how to do that: 1/ Import product from Aliexpress to your store, choose product in Imported Products then move to Product and click Split Product button: ![](https://storage.crisp.chat/users/helpdeskFew readers

Where/How do I find product to import?

Ali Orders can help you import product from AliExpress.com to your Shopify store to sell as dropshipping. Hence, to start selling with Shopify and Ali Orders, you can: Do research yourself (and/or use our exiting Chrome extension AliHunter which has so many great features for researching) Choose products you want on [Aliexpress.com](https://aliexpress.Few readers

What if I do not use Oberlo for importing products before?

For making this cleared, if you do not use Oberlo for importing products, it won’t be able to bulk update AliExpress links for your products by Sync with Oberlo feature. NOTE: Don't forget to login your Oberlo account at the same time. For the products which are not imported from Oberlo, you have to update the product manually one by one. To do it, please help me to follow this instruction: Go to AliExpress website, find the original link of a product and copy this link.Few readers

How can I change the avatar of my product?

For making it easier, you can check my steps: You can go to our Ali Orders Apps Dashboard > Import List > Images Then you can drag the image which you want it to be shown first > Drag it into the biggest spot for your image. After these steps, you can simply click on the button "Push to Shop", it will be shown with the product avatar which you have dragged in ImpoFew readers

How to move Ali Orders shortcut icon on Shopify product page

Sometimes, Ali Orders shortcut icon is overlapped on other icons when you are on Shopify product page. You can simply solve this problem by running this link: https://aliorders.fireapps.io/cs/update-themes The Ali Orders shortcut icon is re-arranged to the new position on Shopify product page and it's easy for you to work with other apps. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bFew readers

Can I sync my product information from another Apps to your Ali Orders Apps?

For making this more helpful and clear for you When you switched from another Apps to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. We are not getting any information directly from another Apps to our app. As long as those information contained on Shopify, we will sync them to our app. Information synced to Shopify > Shopify sync information to our app. I hope this might be helpful for you. Should you havFew readers

How can I change the format of an auto email to my customer?

With this concern, you can simply follow up this instruction for more information: You can go to Shopify Dashboard > Settings Then simply choose Notification Then you can simply modify your auto email here ![](https://storage.crisp.chat/users/helpdesk/website/cFew readers

What's NEW in Ali Orders 2.2?

NEW Pricing plan Premium plan was added with many great features, refer to this article. Improve Order Settings In this version, we provide new Order Settings with a lot of flexible options that can help you do the business easier and faster. [Backup shipping method](https://support.fireapps.io/en/article/how-ali-orders-choose-the-shipping-method-for-fulfillment-1c9Few readers

Why your images do not show in Product list on Ali Orders.

Since Shopify has changed the loading image links, so the images cannot be synced to Ali Orders to show SOLUTION Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support.Few readers

Auto fulfill orders

How can I sort products on AliExpress with ePacket?

How to import reviews in bulk via Ali Orders

Import products from AliExpress to your Shopify store

What is in Auto Fulfillment Settings?

How Ali Orders choose the Shipping Method for fulfillment

How to get tracking code update?

How can I write a note to our suppliers?

Ali Orders - Main function

Can't push product to shop!!! What is daily product creation limit ?

Order Settings

Status of your ORDERS

How to change a customer's shipping address before fulfilling the order

How to install Ali Orders Chrome Extension?

Why weren't my products updated with any inventory/stocks/price?

How my customer can get the Order Tracking code number email?

Override an existing product

Which plans are Ali Orders offering? Is there any Free Trial day?

Your product is available on AliExpress, but Ali Orders and Shopify say Out of Stock

Import Settings - How to set Pricing Rules and Assign Cent?

Why can't I complete auto fulfill orders?

Why can't I fulfill my orders, and it keeps telling me "SORRY! Could not find SKU" ?

How to remove Ali Orders icon on Product Edit page after you uninstall our app?

Getting the Order Tracking Code with AliExpress (AE) automatically

How to manage product prices manually before pushing to Shopify store?

Why can't I find some orders in Order List?

What will happen when you uninstall and re-install our Ali Orders app?

How do I fix the problem when my item says Sold Out on my store page, but it's still in available stock on AliExpress?

How to delete a product from my Shopify store?

Will my product info be updated?

How to cancel an order

Why do you keep getting the error "Please login your store Ali Reviews" when you click on "Import Ali Reviews" button?

How to edit your product information after pushing to Shopify store?

How to change the price after pushing products to shop?

Why are some products not updated AliExpress link after I sync via Oberlo?

How to re-order variants and options

The Ali Orders Chrome extension features

Can I export my Ali Orders data to CSV file?

How can you delete or move your orders between the status in Order list?

Do I have affiliate programs when placing and selling with Ali Orders?

What information will be imported along with my product?

Can I delete all products at once? Or can I delete for several products at once?

Does our app integrate with another sources more than AliExpress, like Alibaba, Amazon, etc. ?

What is Ali Orders No.? How can I get it?

Do you have Affiliate program on Ali Orders?

How to merge products?

General Settings

Why is your order`s status not changed to Order placed?

Override phone number in 1-click

How to customize products

How to install Ali Orders?

Why my collection types do not show on Ali Orders

Auto Captcha Solver Integration

What will happen when I upgrade or downgrade my plan?

How to split product variants?

Where/How do I find product to import?

What if I do not use Oberlo for importing products before?

How can I change the avatar of my product?

How to move Ali Orders shortcut icon on Shopify product page

Can I sync my product information from another Apps to your Ali Orders Apps?

How can I change the format of an auto email to my customer?

What's NEW in Ali Orders 2.2?

Why your images do not show in Product list on Ali Orders.