English
Go to website
Back
Articles on:
Ali Orders
Import products, manage orders and auto fulfillment
Auto fulfill orders
After you get an AliExpress product order, you first need to purchase the product from the supplier. Ali Orders will help you fulfilled order with 1-click. Before you start, make sure products are updated AliExpress link. I. FULFILL ONE ORDER. Log in your account on AliExpress. Go to Order List > To Order tab > Click on Order Product button to fulfilled the selected o
Very popular
Import products from AliExpress to your Shopify store
This is one of first steps you should do after you install Ali Orders. To be able to import products from the AliExpress website, you need to install the Ali Orders Extension. Then: Visit AliExpress website: https://aliexpress.com. Search for needed products: Type in any keyword in the search tool or use the category filter on the left side to see product listings. Import A PRODUCT to your sto
Popular
How to import reviews in bulk via Ali Orders
At the moment, with our app Ali Orders, you can simply use the function Bulk Action to import reviews for your products without doing it manually. Go to Ali Orders > Import List > My Shopify Product > Click on Import All Reviews button Then you can simply choose 2 options which we have listed on the screenshot which is Import reviews for no review products only and **All Product Pages
Popular
How to get tracking code update?
After you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps: Go to the Orders List > Order Placed tab. Click on Get tracking code button next to each placed order to update the tracking code for one by one order. OR click on Get Tracking AliExpress button on the top-right corner to quickly update tracking code for all placed orders.
Some readers
How Ali Orders choose the Shipping Method for fulfillment
You want to have more options for Shipping methods when the auto-fulfill an order on Aliexpress. Ali Orders will now help you set up the shipping methods more flexible. All you need to do is go to Ali Orders Dashboard -> Orders -> Orders Setting. From here, you can see the highlighted section as below: The priority for choosing shipping method will be **Primary shipping meth
Some readers
How to cancel an order
If your customer wants to cancel an order after you place an order to your supplier on AliExpress, you will need to do 2 things: Cancel the order from your supplier, and get the refund. Cancel the order in the Shopify, and issue a refund to your customer. HOW TO DO 1. Cancel the order from supplier on AliExpress You ONLY can cancel the order from the supplier IF the order status is Order Placed. If the order has been marked as Shipped status, you will NOT
Some readers
How to install Ali Orders Chrome Extension?
Ali Orders app uses the extension to import products from AliExpress, auto fulfills orders, update order’s tracking code. Please install the extension in order to work efficiently. To install Ali Orders Chrome Extension, simply click this link: https://chrome.google.com/webstore/detail/ali-orders/neokioeagiejddfoakliiiphcenemobk, then click the green "Add to Chrome" button.  automatically
To help merchants and their customers always get the shipping status fastest, and in real-time, we have included a brand new Premium function in Ali Orders newest version, which we believe very helpful for every drop-shipper. From now on, ALL the order tracking codes will be automatically synced to Ali Orders, and sent to your customers by the time it is generated on AliExpress. Now, let's take a look on how to make it work After upgrade to Ali Orders, you will see there is a bit different
Some readers
How to remove Ali Orders icon on Product Edit page after you uninstall our app?
Go to your Online store - Theme - find the Theme that you're using - Action - Edit Code. Search for theme.liquid file, then click Ctrl + F to quickly look for a keyword fireapps-aliorder-bulk-action-edit-product. Remove the co
Some readers
Do I have affiliate programs when placing and selling with Ali Orders?
As you may know, currently there are many existing affiliate programs which allow shop owners earn commissions by generating sales. By using Premium subscription plan available with Premium plan, you will be able to receive cashback from orders you placed with supplier(s) in AliExpress. Getting started As soon as you receive an order from your buyer, and you use Ali Orders to place and purchase goods from supplier(s) in AliExpress , an unique affiliate link will be gene
Some readers
Your product is available on AliExpress, but Ali Orders and Shopify say Out of Stock
AliExpress has recently made changes, so our app can not get the inventory information from there. Besides that, if the customer sets Product Setting as "Set quantity to Zero", then the stock will absolutely updated as Out of stock, and this info will be synced to Shopify as well. Please follow the temporary solution: In Product Setting => Choose "Do nothing" option instead of "Set quantity to zero", then you should choose the product with the status "out of stock" on Shopify and check in I
Some readers
Status of your ORDERS
SHOPIFY When you got new orders, the status on Shopify will be UNFULFILLED When the order has been fulfilled, the status on Shopify will be FULFILLED ALI ORDERS When you got order from your customer, the order will be in MY ORDERS and right under To Order section: The order will be changed into Awaiting Payment > Order Placed after you have done fulfilling
Few readers
The Ali Orders Chrome extension features
The Ali Orders Chrome Extension is a free automation tool, and a must-have to work along with Ali Orders app. Its features are: Let you import products to your Shopify store directly from the AliExpress in only 1-click. You can find more details in this article. Let you better sort products by shipping method on AliExpress website.  from the uninstalled date will be synced from Shopify automatically to Ali Orders. For old/current Premium plan user who has chosen Premium plan before but not approved charge yet or uninstalled then reinstalled the app, please click on **Get Star
Few readers
Can't push product to shop!!! What is daily product creation limit ?
In this case, please follow below steps to fix this problem Log out of Ali Orders app: Go to your Shopify Admin page > Apps > Sign in to Ali Orders by clicking on the its name This action to avoid the TOKEN going to be missed. Try to push y
Few readers
Why can't I complete auto fulfill orders?
For making it clear, when you are doing auto fulfill your order, there's some information of your order was missed and not completed, such as: city, country,... so it will stop you and your order won't be able to be completed. Please check the incorrect information again, then revise the correct one and Save to go on confirming payment and finishing fulfillment. I
Few readers
Why can't I fulfill my orders, and it keeps telling me "SORRY! Could not find SKU" ?
You keep getting the message said Sorry! Could not find SKU It means your product on Ali Express which their suppliers didn't have any SKU on that product so you can't order the product. SOLUTION: You need to find another similar product of another supplier > Override that product > and please help us to check the SKU in Variants section in our app **Pr
Few readers
Can I export my Ali Orders data to CSV file?
At the moment, you can only export CSV file for order list (as below screenshot) but it's impossible to export data of products, link... However, we will try to figure out the solution soon. Thanks for your patience in advance. Should you have any other concern, feel free to let us know via our live chat channel or email us at support@fireapps.io.
Few readers
How to delete a product from my Shopify store?
There are two ways you can delete Ali Orders products: in the Shopify admin and in the Ali Orders app. I. Deleting products in the Shopify Admin Go to the Product page. Select products you want to delete. Choose “Bulk Actions” and then “Delete selected products” Note: You can delete a specific product from its description page by clicking on the red button
Few readers
How to re-order variants and options
At the moment, you can reorder variants and options via Shopify You should go Shopify => Products => Choose your needed product Then you scroll down to Variants section and choose "More options" and select "Reorder variants". Hope this can help you out. I
Few readers
How can I get AliExpress order No. ?
That is Order ID on Ali Express. AliExpress order No. will be auto updated after you’ve finished your order on Ali Express and the order status will change to "Order Placed". Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom
Few readers
Why weren't my products updated with any inventory/stocks/price?
With this case, firstly please help me to Override the link of your product again in Product List to update the inventory. Then paste your product's AliExpress link into the box: By doing this, your product will get the latest information about inventory, pri
Few readers
How to change a customer's shipping address before fulfilling the order
Some cases, after receiving an order in your Shopify store, the customer contacts you because they need to ship the order to a different address. That means you have to change the address before you fulfill order. Kindly follow the steps below to change the new shipping address: Go to the Shopify dashboard > Orders > Find the order > Click on the order to open a manage order window.  which could be linked with AliExpress, and open other PREMIUM functions including: BULK import products from AliExpress SPLIT product variants MERGE products from different suppliers 1-Click fulfill MULTIPLE orders AUTO solve Captcha AliExpress Affiliate API ![](https://storage.crisp.chat/users/helpdesk/website/46c7e8a6bf444000/c43e214f-ba69-4469-b5
Few readers
Auto Captcha Solver Integration
When you're fulfilling multiple orders on AliExpress and you reach the stage where you're about to complete the order, an annoying Captcha check will appear and stop your automated fulfillment. You have to manually enter the captcha to get through this verification process and continue your fulfillment. We understand this is really frustrated for our users, that's why we've develo
Few readers
Why can't I find some orders in Order List?
There are 2 reasons make Shopify orders do not show up on the Ali Orders's Order List: payment status, OR the product was removed from Ali Orders app. Payment Status Ali Orders only shows orders which are marked as PAID in Shopify. Mark the order as paid, and then check if it appeared in Order List. 2. Product was removed from Ali Orders's Product List Check the products that have orders still exist in your Product List. ![](https://storage.crisp.chat/users/help
Few readers
How can you delete or move your orders between the status in Order list?
There are some common kinds of orders that you want to delete or move from Order list: The orders has been refunded/returned The orders has been done fulfillment from another app The orders has done fulfillment but it`s still kept in "To Order" section. SOLUTION: At the moment, we have not had the function as deleting these orders by yourself. Meantime, our te
Few readers
How to split product variants?
If you have a product which have more than one variant and you want to make a specific variant as an individual product, then you can split each variant into seperated products. Here is how to do that: 1/ Import product from Aliexpress to your store, choose product in Imported Products then move to Product and click Split Product button:  from your supplier. You can absolutely control the process by going to Product -> Product Settings. From here, you can decide what you want Ali Orders do if it detects changes: . In the Price column (This is the prices you want it to show on your storefront), yo
Few readers
How to change the price after pushing products to shop?
You can edit your price after you push a product to shop in the Shopify admin. Editing a price in the Shopify Admin Go to Shopify Dashboard > Products > Click on products name > Scroll down > There's price section > You can change it there and save. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon
Few readers
How can I change the avatar of my product?
For making it easier, you can check my steps: You can go to our Ali Orders Apps Dashboard > Import List > Images Then you can drag the image which you want it to be shown first > Drag it into the biggest spot for your image. After these steps, you can simply click on the button "Push to Shop", it will be shown with the product avatar which you have dragged in Impo
Few readers
How to edit your product information after pushing to Shopify store?
Since Shopify has some made change in synchronizing information between Shopify and Ali Orders. Therefore, when you click "Edit product" on Product List from Ali Orders, it will redirect you to Shopify and it`s now unavailable to edit products directly on Ali Orders. From Shopify, you can edit some features such as Description, Variants, Images, etc,...  Choose products you want on [Aliexpress.com](https://aliexpress.
Few readers
What information will be imported along with my product?
For making this cleared, at the moment, when you've imported product by our app, these information will be contained with the product: 1. Product's Variants 2. Product Details: Other than that, we can't import along with the product. We are so sorry for this
Few readers
How can I change the format of an auto email to my customer?
With this concern, you can simply follow up this instruction for more information: You can go to Shopify Dashboard > Settings Then simply choose Notification Then you can simply modify your auto email here ![](https://storage.crisp.chat/users/helpdesk/website/c
Few readers
Override phone number in 1-click
Phone number is required to fill when you fulfill order from AliExpress. It will be some inconvenience if you have a ton orders, and you have to fill phone number for order one by one. With Override phone number function, we will help you fill the phone number and your work will be a lot easier. Hope this help for you. Should you need further support, please feel free t
Few readers
Why do you keep getting the error "Please login your store Ali Reviews" when you click on "Import Ali Reviews" button?
In this case, please kindly note that Ali Orders app only supports for importing products, and auto fulfillment of order on AliExpress. The integrated function Import Ali Reviews from Ali Orders app is only available when you has installed Ali Reviews app also. If you has NOT installed Ali Reviews app yet, it will direct you back to your Apps in Shopify admin. 