Plan and Pricing

• Ali Reviews - Which plans are Ali Reviews offering?

  There're 5 plans in Ali Reviews. FREE STARTER - $9.90/month or $83.16/year ESSENTIAL - $19.90/month or $167.16/year PREMIUM - $49.90/month or $419.16/year ENTERPRISE - $99.90/month or $839.16/year You can view the Pricing detail page here https://onecommerce.io/alireviews/pricings OR go to Ali Reviews app --Settings --Pricing Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.ioPopular

• Ali Reviews - How will I be charged if I do upgrade/downgrade plans?

  We understand that circumstances can change, and your needs may evolve. This article will provide detailed information about how Ali Reviews charges when switching plan Understand the app charge Upgrade Downgrade Understand the app charge At the moment, we are using Shopify payment system, so the app charge is processed within Shopify's billing cycle. However, the app 30-day billing cycle is different from ShopPopular

• Ali Reviews - What will happen when you uninstall and re-install the app?

  UNINSTALL All widget/ reviews on storefront will immediately disappear. The data in-app will be stored within 90 days as usual for user. RE-INSTALL You need to choose the plan again. Then approve the charge to start using the app. HOW YOU WILL BE CHARGED AFTER RE-INSTALL If you choose the same plan as the plan before the uninstalling, please refer this article (https://support.fireapps.io/en/article/with-a-paid-plan-will-i-be-charged-again-when-doing-uninstall-and-re-install-Some readers

• Ali Reviews - What will happen when I upgrade, or downgrade my plan?

  We understand that circumstances can change, and your needs may evolve. Bellow are some important information that you might want to know after changing your subscription's plan. I. UPGRADE If you want to switch to a higher plan, you will need to approve the charge. Please check this article to know more about how the charge is calculated. After complete the approvalSome readers

• Ali Reviews - Does Ali Review offer Free trial?

  In order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial when you first install our app. Before the trial You can select the plan that best fit for your store, after that it will lead to Shopify charge approval page. Please confirm the charge to continue to use the app NOTE: You will not be charged within the trial, the chFew readers

• Ali Reviews - Can Development Store use the higher plan than Starter?

  Unfortunately, all Affiliate and shopify trial plan customers can only choose Starter However, if you are upgrade to any Shopify Paid plan, you will be able to choose any plan from Ali Reviews. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@fireapps.io NOTE You will not be chargedFew readers

• Ali Reviews - How many reviews can I import to my store if I use Ali Reviews?

  With Ali Reviews, you can import maximum 50,000 reviews for each product depend on the plan you're in: Starter Plan: 500 reviews / product Essential Plan: 1,500 reviews / product Premium Plan: 10,000 reviews / product Enterprise Plan: Unlimited reviews/ product The quantity of the reviews depends on your needs. However, the number and size of images attached to the reviews may slow down your web speed if you get too many reviews for each product. Hence we highly recommend yFew readers

• Ali Reviews - Getting to know about the yearly pricing plans

  Annual pricing plans offer cost savings compared to paying monthlyFew readers

Import reviews

• Ali Reviews - Why can't I import reviews via Ali Express? Import reviews is not working?

  In this article, you will go through 2 parts: Requirements to import reviews Possible solutions to fix REQUIREMENTS In order to import reviews successfully, at first please make sure that you have met these following requirements: 1. Make sure there are reviews showing on Customer reviews tab on Ali Express. If there's no review here, Ali Reviews will not able to import, and you will need to find another product link to get reviews. (https://storage.crisp.chat/usePopular

• Ali Reviews - How to fill review data in CSV file?

  CSV file structure There are 8 main columns in the CSV file as the following: Customer country code (Alpha-2 code) Product ID Customer name Rating Content Customer email (Optinal) Published date Image Link (Optional) How to fill data properly and import successfully Firstly, please make sure to NOT rename and/or add new/remove any of existing columns. Secondly, please check below information to have full understanding about which data should be put in each column.Popular

• Ali Reviews - How to import reviews from AliExpress?

  From August 18, 2022 we have generally changed our app to an embedded app on Shopify dashboard, so that you can performance all the actions through the app section on Shopify admin Please follow bellow steps to import reviews from Ali Express: We suggest you to use Chrome for desktop with Ali Reviews Extension installed to have a prompt importing process Note: Reload the app before starting iPopular

• Ali Reviews - How to import reviews with my own CSV file?

  You can STEP 1  Go to Import Reviews --CSV file --from there you can choose the spreadsheet option STEP 2 There are 3 sub steps required to import file CSV successfully: Download template .csv file to your computer. Fill in the data of reviews you’d like to import, open with any available spreadsheet tool (Google Sheet, Microsoft Excel, Apple Number, etc.) Check this articlPopular

• Ali Reviews - How to Import Reviews From Other Apps via CSV File

  Import reviews from Loox, Judge.me, Product Reviews, Stamped.io, Yotpo, Ryviu... to Ali reviews via CSV filePopular

• Ali Reviews - How to find the Country Code for your reviews in CSV file.

  Please check bellow to find the country code for each country A B |Some readers

• Ali Reviews - Import reviews from Amazon

  Ali Reviews provides an option to collect real reviews from the product's supplier on Amazon. To start collecting reviews from Amazon, please follow the bellow instruction We suggest you to use Chrome for desktop with Ali Reviews extension installed to have a prompt importing process Note: Reload the app before starting import reviews on the first time On Import reviews menu, you will see the Amazon tabSome readers

• Ali Reviews - Why are my reviews not translated after importing from AliExpress?

  Recently you may find that function Translate into your chosen language does not work properly after importing reviews from AliExpress. The behind reason is that we have used Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in original language without translating if that review has been only created within 7 days compared to current day. Recommendation Set to choose reviews from specific countries, Go to Import Settings ReSome readers

• Ali Reviews - Import reviews directly from Dser

  From now, Ali Reviews allows you to import reviews for one or all products directly from Dser. Conditions to use You use Dser to import your products from Ali Express to your store You are using Ali Reviews' Essential plan or higher Note: If you are installing Dsers for several stores, please only log-in the store that you want to import reviews How to use Following bellow steps Get started From Integration tab Integrate with Dser OR go to Import reviews open tab BSome readers

• Ali Reviews - Why are my reviews in CSV file not imported?

  I have many reviews in CSV file, but only a few can be importedSome readers

• Ali Reviews - How to import reviews for all products at once?

  CONDITION TO USE: You use Ali Orders/ Dsers to import and manage your products You install both Ali Reviews and Ali Orders/ Dsers on your store Ali Reviews Chrome extension is needed HOW TO USE There are 3 ways you can import reviews for all product: 1. On Ali Orders: Go to Products --Product list. Filter the products from Aliexpress and click button *Import all reviewsSome readers

• Ali Reviews - How to get the correct product link on Amazon

  This article will explain which Amazon URLs are validate and are able to use to import reviews The product link Example: https://www.amazon.com/LeapFrog-Learning-Friends-Frustration-Packaging/dp/B07CCFDZZ3/ref=lp1622501501114 The all reviews link: Go to Amazon product link, scroll down, you will see the See all reviews button. Clicking on it will open the all reviews link Example: https://www.amazon.com/LeapFrog-Learning-Friends-Frustration-Packaging/product-reviews/B07CCFDZZ3/ref=cSome readers

• Ali Reviews - Can I add Reviews Images into CSV file?

  You can attach the reviews' image into the CSV file In the CSV template which you download in-app, there is a column for reviews' image URL Image format: A public Image URL with formatting as .jpg, .jpeg, .png, .gif . In case, you have some images on your local computer but you don't have any idea how to create the public links, please refer to this article (https://support.fireapps.io/en/article/how-can-i-create-a-public-link-for-an-image-which-is-on-my-computer-hyjhtd/?bust=162374545398Few readers

• Ali Reviews - How can I exclude some keywords from the reviews?

  If you import reviews from Ali Express, and you do not want to get the reviews which contains some specific keywords, please follow the bellow steps Go to Import reviews =Import Reviews from Ali Express =Import Settings, you will see Skip reviews with keywords box.  Ali Reviews will skip the reviews which contain such keywords while importing NOTE: We automatic added some excluded keywords for you to increase the quality of reviews. Please do not add any mark (commFew readers

• Ali Reviews - How can I import reviews for products that have no reviews on AliExpress?

  There are several solutions for this concern: You can use our Email feature to request your buyer to leave a review for the item that they bought. Check more information here. Import reviews from CSV file For more detail, how to import reviews to a product from CSV file, please check this article (https://support.fireapps.io/en/article/ali-reviews-60-how-to-import-reviews-with-my-own-Few readers

• Ali Reviews - Schedule manual requests for orders out side Shopify via CSV file

  If the Auto Request feature is enable, Ali reviews will schedule an auto email after the order is fulfilled. However, in case you have orders which are not from Shopify, Ali Reviews can also help you to send manual review request via CSV file, so that you can collect reviews from them. This feature is available from Essential plan HOW IT WORKS Step 1: Configure the Email conteFew readers

• Ali Reviews - Why does the reviewer name show as *** after importing from Ali Express?

  Since you are importing the reviews on Ali Express, we will get the exact reviews from there. The reviewer names on Ali Express are showing as * or Ali Express Shopper. If you do not want the text "Ali Express Shopper" on your storefront, you can configure the Import Settings to convert it into hidden format (A*) The reviews which are written by your customer (via storefront, Email request, eFew readers

• Why the button "Import Reviews" is not working from Dser?

  The limitation of bulk import review from DserFew readers

Collect reviews

• Ali Reviews - How to use the Auto Request Reviews via email?

  As a shop owner, you always want to get more reviews from purchasers, Review Request via Email feature can help you to set up an Email campaign in order to encourage purchaser to leave a feedback for your store To set up the Review request email campaign, please follow these following guidance: Enable the email campaign Schedule email timing Set order of products Reminder Email (3-reminder-emaPopular

• Ali Reviews - Encourage customer to write reviews with Discount options

  To encourage your customers to leave reviews after their purchase, you can offer discount code for their next purchase. This feature is located on Collect reviews menu --Discount (Available from Essential plan) DISCOUNT SETTING Enable the Discount setting Select the Discount method Unique code for each kind of review: A unique code is created via Ali Reviews, it allows you to create each discount code for each kind of reviews (review with text only, review with photo, vidSome readers

• Ali Reviews - List of countries which are supported to display brand name as SMS sender

  Can message sender be displayed as a brand name?Some readers

• Ali Reviews - How to schedule my email sending time

  Review request email should be sent right time after your customer receives the items. By default, Ali Reviews send the emails 15-day after the order fulfilment. At the moment, Ali Reviews can only set the sending time from the fulfilment date. Based on your basic delivery time, please manually calculate how long it takes to send the email after the fulfillment date. Schedule Email timingFew readers

• Ali Reviews - How to request reviews via SMS

  SMS is one of the most convenient channels for communicating with your customers. Sending review request via SMS creates way higher chance to get your customers' opinions. Check bellow information to know how to use this feature. Table of content: I. Activate the SMS request II. Create SMS content III. Message delivery settings IV. Top up your balance (https://storage.criFew readers

• Ali Reviews - How to get reviews for my product

  With Ali Reviews, there are several ways to get the reviews to your products. Please check bellow for detailed information Send Email to request your customer to leave a review after purchased Check out our Email Campaign feature which allows you to send Email Request Reviews for your customer Collect reviews via SMS Prepare an SMS campaign to collect reviews from the customers aftFew readers

• Ali Reviews - Remind customer to leave reviews via Email Reminder

  Email Reminder, Remind customerFew readers

• Ali Reviews - How SMS/MMS Character Counter works?

  How SMS/MMS Character Counter works?Few readers

• Ali Reviews - How to use "Blocklist" section in Email Campaign?

  Before starting this instruction, pleas kindly check this article to know how to use the Email Request Review feature On Auto Request, you can set a blocklist to prevent sending emails for some specific emails/ products. BLOCKING USERS TO NOT RECEIVE AUTO EMAIL REQUEST REVIEWS You can simply block your customer(s) from getting emFew readers

• Ali Reviews - Why I can't remove the trigger for "All Countries" in Review Request Email?

  At the moment, unluckily this All Countries option can't be removed, and we will improve it in the future releases. For now, please consider to use Blocklist (Product/User) function. Instruction can be found here If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.Few readers

• Ali Reviews - Schedule Request reviews via Email for old orders

  Request reviews via Email for old ordersFew readers

• Ali Reviews - Cannot submit the review on the Auto Request via Email. What is the problem?

  Sending an Emails for your buyer to ask for a review after their purchase. You totally can do that via our Email Campaign However, you face a problem when opening the Email. The email format is broken, and you cannot submit the reviews. Please be advised that the Mail application on your desktop/ laptop, such as Mail,Few readers

• Ali Reviews - Can I insert emoji/icon on SMS content?

  Can I insert emoji/icon on message contentFew readers

• Ali Reviews - How to create a QR code so that customer can scan and submit the review

  Ali Reviews allows you to create a QR code for each order, your customer can scan this QR code and submit a review for the items they bought. CONDITION TO USE You are on at least Essential plan HOW IT WORKS You will see all the orders on the Request Generator tab You can create the QR code for each request by clicking on the Create QR code button All done, then you can print this QRFew readers

• Ali Reviews - How to use Custom question form?

  WHAT IS CUSTOM QUESTION FORM You can collect the enhanced feedback from your customer by attaching the custom question form on your review widget and on your Auto/manual request. On review widget, custom question form will be displayed on 2 sections: On the submit review form: allows your customer to answer the extra questions about the product. From that you can get to know more about customers' insight The answer will be attached on the review: Other customers will able to receiFew readers

• Ali Reviews - Request Dashboard: Tracking how the Review request via SMS works

  Ali Reviews will send the SMS to your customer to ask for the review according to your settings on SMS request Request Dashboard allows you to manage all the SMS and see how they work. Open tab SMS Request Review Understand the status of SMS Request reviews. Ready: The SMS request review is ready to be sent Delivered: The SMS was delivered to the SMS service Sent: The SMS was sent to your customer mobile number Waiting: The SMS is on queue Pending: The SMS could not bFew readers

• Ali Reviews - What is Social Request?

  Ali Reviews helps you to generate a message based on the order's information. In this message, there's link to request review. You can copy that generated message and send to your customer via social platform's inbox after the order was delivered, so that your customer can leave a review for your product. That's what we call Socail Request. CONDITION TO USE You are on Essential plan and higher HOW IT WORKS You will see all the orders on the Request Generator tab (https://app.aFew readers

• Ali Reviews - Uploading video on a review

  Knowing the importance of video review can bring to your store. Ali Reviews now allows to attach video on the reviews. UPLOADING VIDEO REVIEWS Your customers can upload the video when writing the reviews for your products Via the review box section on your product page: Via the online submit reviews form (Email request/ SMS request/ QR code, etc.) NOTE This feature is avFew readers

• Ali Reviews - How much will it cost to send a SMS message?

  To start sending SMS message and request your customers to write reviews for your products, please kindly check out this article In each country, the SMS prices are different. You can download the country price list in Ali Reviews --SMS request section. Or check bellow for detailed price If you needFew readers

• Ali Reviews - How to send Test email?

  After setting up Email Template, you might wish to test how it looks like as if you are a real customer receiving Email Request Review. There is a function of Send Test Email to meet your need. From Navigation -Collect Reviews -Auto Request -Email Template -Customize Or from Email Template Customization in Email Review Request tab After done customize your email, you can click "SeFew readers

• Ali Reviews - What is Review Submission Page?

  Review Submission Page is a independent professional page allows customer to leave reviews for all purchased products in just 1 new tab without spending time write reviews for each product's link. This page would show when customer click "Write a Review / Submit Review .." from email request review, also from SMS request reviews; scan QR or social request: This page would be directed to a new tab wFew readers

• Ali Reviews - How to top up to send SMS requests?

  On Collect reviews section, you will see the SMS request menu --Open the dropdown and choose Billing. From there, you can manage your balance and top up to keep sending the SMS requests. Your balance Your balance will include: Promotion: The SMS credit which is rewarded when you first purchase a Paid plan. This amount is offered once, if you upgrade/ downgrade, the amount will be increased/ degreased depending on the plan you have chosen. Top up: The one-time payment that you depoFew readers

• Ali Reviews - Reward after customer writes a review via Review Request Email

  To encourage customers to leave reviews via your Email campaign, you can notify the Reward on your Request Email. To show the discount on your Auto Request, you will need to turn on the Discount options feature Enable the Discount tag on your Review request via Email. Scroll down to Customization and turn on the Discount tag on Review Request tab (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/imagFew readers

Manage reviews

• Ali Reviews - Announcement: Removing edit reviews feature and new updates on auto-publishing reviews feature

  According to Shopify Acceptable Use Policy and Partner Program Agreement (Part C - Section 2.3), it's stated that "You may not use the Services to transmit malware or host phishing pages. You may not perform activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Shopify or others, including Shopify’s thirPopular

• Ali Reviews - Getting to know about Manage reviews

  Managing customer reviews is a crucial part of maintaining a positive online reputation and improving your products or services In Manage reviews tab, you will be able to view all products reviews and process actions with those reviews Monitor reviews As default, after entering Manage reviews section, you will see all reviews of your store. You can easily see the amount of all reviews, also the published/ unpublished or pending ones. From here you will able to see a set of actions in eaPopular

• Ali Reviews - Does Ali Reviews support copy OR transfer existing reviews from one store to another?

  Currently we do NOT support copy OR transfer existing reviews from one store to another DIRECTLY from within Ali Reviews. However, with the new function, Import reviews from CSV File, in the latest update, you can achieve it if reviews from one store were prepared.  This will help to: Make sure that all reviews will be reviewed carefully by yourself in order to avoid unexpected badly feedback that could affect to your store's revenue. Reuse reviews in the future for new storesSome readers

• Ali Reviews - How the Pin Reviews feature works?

  "Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews Here's the rules how the Pin feature works Pinned reviews will show before other reviews. Among the pinned reviews, it will display from the latest review to the oldest one, based on the Review date Unpinned reviews will display according to your SortingFew readers

• Ali Reviews - How can I remove the bad reviews with low rating?

  Instruction: Go to Manage reviews Filter the low rating reviews Select the reviews and delete them Note: Bulk action for multi-product is only available from Essential plan If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related articles Why does it still get negative ratings even when I seFew readers

• Ali Reviews - Questions and Answers (Q&A): Understanding your customer's needs

  Questions and Answers (Q&A) is a great helpful section which not only gives your customers' entire needed information before making decision to purchase the items, but also help you to acknowledge your customer's needs To use the Q&A feature, you will need at least Essential plan. This article includes: What is Q&A How to use Q&A section How is the Q&A section showing on storeFew readers

• Ali Reviews - How to reply reviews from my customers

  Interacting with customer via reviews helps your store become more trustful. Understanding that, we release the Reply reviews feature which is available on Essential and higher plan HOW TO USE After your customer write a review, it will be placed on Approve reviews section. You will need to approve the review before replying on it. On Manage reviews -- Actions --there will be a Reply button on each review. (https://storage.crisp.chat/users/helpdesk/website/51849c8de000Few readers

• Ali Reviews - How to share reviews to social network site such as Facebook, Twitter, Pinterest, Instagram

  Understanding the influence of Social network to your business, Ali Reviews now allows to share your reviews as image on Social Network Site including: Facebook, Twitter, Instagram and Pinterest Please be noted this feature is only available from Essential plan and higher. HOW IT WORKS Go to Manage reviews --Content Moderation --Action --You will see the Share button Select a channFew readers

• Ali Reviews - How to copy reviews from one product to others

  This feature is only available from Essential plan For some reason, you do not want to share reviews from one product to one or more other products. This feature is used to copy reviews from a certain product to other ones. Please go to Manage reviews tab to process this action. Copy individual review of one product to others. Press on the Action button on each review --Copy reviews --Select the product you want to share this review --Finish (https://storage.crisp.chat/users/hSome readers

• Ali Reviews - How to move reviews from one product to another?

  This feature is only available from Essential plan For some reason, you do not want to use a product, but want to keep the reviews and show on another product. This feature is used to move reviews completely from one product to another. Please go to Manage reviews tab to process this action. Move individual review Press on the Action button on each review --Move reviews --Select the product to get review --Finish (https://storage.crisp.chat/users/helpdesk/website/51849c8de000ccFew readers

• Ali Reviews - Can the visitors write reviews on my online store?

  Absolutely yes, you can ask your customers to write a real review on your online store. Just simply click on "Write a review" button and leave a feedback. Note: images' size cannot be bigger than 10MB and video's size cannot be bigger than 100MB HOW TO MANAGE MANUAL WRITTEN REVIEWS Pending reviews The written reviews will be kept in the Pending reviews section by default From here, you cSome readers

Show reviews

• Ali Reviews - How to show Review Widget on online store?

  We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow. This article includes 3 main points: Add review widgets Manage widgets Stars Rating settings Go to Show reviews section from the menu Select a widget you want to add --click on "Quick add" button --select the page Note: Pages whPopular

• Ali Reviews - Can I translate the review's content and the local text of the app?

  Customize the text of the review widget You can manually customize the text of the Review box as your want. Please go to Show reviews --Review Widgets --Manage the widget on Product page In Appearance tab --Open Customize text section then edit the text as your desire Remember to save the Customize text and Save the Review box widget after done editing Customize the Rating tePopular

• Ali Reviews - How to customize the look of the review box?

  With the latest update, you can easily customize the review widget's appearance. These customized settings are applied for the specific widget. Check bellow for detailed instruction: Go to Show reviews --Widget settings --Press the Manage button on the widget you want to customize Appearance settings This section is divided into 2 types: Basic settings (Available for all plans) and Advanced settings (Available from Essential plan) Basic settings includes: Layout/ Rating icPopular

• Ali Reviews - How to create a review page?

  To create a review page, you can simply follow these steps: Login to Ali Reviews dashboard. Go to Show reviews tab -Choose Review widget and add on the Review page (We recommend to add the Review box widget) Widget settings From here there are 3 sections: Personalization: some advanced settings which are available from Essential plan included: Product Personalization, ReviePopular

• Ali Reviews - How to set up Review Pops?

  This article includes 2 steps to set up the Review pops Step 1: Add review pops widget Step 2: Widget settings From now, you can set Review Pops easily as a review widget in Show section. From Ali Reviews Menu Show reviews Widget settings Add the Review pops widget to the page you want Note: Ali Reviews support to add Review Pops widget on multi templates for Product and Collection page (Themes that use Online Store 2.0 (https://helpPopular

• Ali Reviews - Integration with Page Builder GemPages

  GemPages is all-in-one tool that helps you design high-converting Shopify store without coding skills, just drag & drop. You can install it from here. Before starting, please make sure that you have already installed Ali Reviews app, and integrated with your store to enable product rating stars/reviews. HOW TO MAKE IT WORK? Step 1: Add review widget in Ali Reviews Go to Ali ReviewsPopular

• Ali Reviews - How to change the rating stars' color?

  With the latest update, you can easily customize the review widget's appearance. There are 2 settings to customize the Widget's appearance. Stars Rating setting Appearance section For the Rating stars under the product tittle Please go to Show reviews --Star Rating --Setup Now For the RatinPopular

• Ali Reviews - Review box on Product page is not showing after adding via Ali Reviews

  After you followed this instruction to add the review widget and make sure all the widget settings was correct. However, the review widget is still not showing on your online store, kindly check bellow step for manual installation You are using more than 1 ProdSome readers

• Ali Reviews - How to set up Carousel Slider?

  This article includes 2 steps to set up the Carousel Slider Step 1: Add carousel slider widget Step 2: Widget settings From Ali Reviews Menu Show reviews --Widget settings Quick add --Add Carousel slider to the page you want Note: Ali Reviews supports to add Carousel Slider on multi templates for Product and Collections page (Themes use Online StoreSome readers

• Ali Reviews - Why I cannot preview my store when setting the widget?

  You are setting the review widgets and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow There are 2 situations: Your store is enable "password protection". But please do not worry, all actions (add/ edit review widgets) are still working fine. You can disable the password to preview the page or go directlSome readers

• Ali Reviews - Can I sort the reviews showing on online store?

  Absolutely, yes. There are 4 options: Sort by date Sort by photo Sort by rating Sort by content You can find this setting on Widget Settings --Appearance. Remember to save your setting after finishing. Related articles: How to show Review Widget on online store?Few readers

• Ali Reviews - Request Dashboard: see how emails are performing

  Ali Reviews will send the emails to your customer to ask for the review according to your settings on Review request via Email Request Dashboard allows you to manage all the emails and see how they work. Please go to Collect reviews --Request Dashboard --open tab Email Review Request or access via this link: https://app.alireviews.io/collect-reviews?tab=request-dashboard 1. Understand the status of Email Request revFew readers

• Ali Reviews - Can I show Rating Summary box/ Write A Review button on Homepage?

  Rating Summary box, Write A Review button on HomepageFew readers

• Ali Reviews - Can I remove "Write a review" button?

  From Ali Reviews 6.0, we make it easier for you to custom the look of the review. Follow this instruction to remove the Write a review button Go open the Show reviews tab on the Menu --Manage Review box widget Open Appearance settings --Summary settings --turn off Write a review button NOTE: If you remove "Write a review" button, your customers can not write their real reviews any more. ThFew readers

• Ali Reviews - Could I change the text of the rating stars into another text/ language?

  Yes, you could translate it in a few steps, please go to Show reviews --Star Ratings --Customize text Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Ali Reviews - Can I set number of reviews per load?

  You can easily set the number of reviews showing per load on your store. This setting can be found on Show reviews --Manage widget --Appearance tab --Interaction NOTE: With the kind of "Show more button" and "Pagination", you can set 20 reviews as the maximum number of reviews per page. If you want unlimited load, you can choose Infinity scroll. You can only set the reviews per load for GFew readers

• Ali Reviews - Why some products' reviews are not showing on the review pops?

  In your review pops widget, you have set to show reviews of some specific reviews on Review personalization settings. However, you do not see the reviews of product A, but it keeps showing reviews from product B. Please let us explain how this feature works. First, you can add multi products on the Review Personalization. Then Ali Reviews will pick random reviews from these products, andFew readers

• Ali Reviews - Can I hide the star ratings when products do not have reviews?

  Yes, the stars can be hidden on products which do not have any review. On the left Menu, open Show reviews tab --Star Rating --Setup Now --Enable the option to hide the stars for no-review products Related articles: How to show Review Widget on online store? How to set up ReFew readers

• Ali Reviews - Can I show the average rating on the stars instead of the number of reviews?

  It's possible, you can easily change it which just a few steps On the left menu, open the Show reviews tab --Star rating --Setup now --Choose the option "Average rating score" Related articles: How to show Review Widget on online store? How to set up Review Pops? (Few readers

• Ali Reviews - Upgrade to the new version of review widget

  We are delighted to inform you that we have just released a new version of the review widget. We are processing to migrate the users to the new widget gradually, please contact our support if you have any question. In this version: We applied the new technology according to Shopify latest update to make sure the app worked well with theme OS 2.0 and increased the loading speed of the review widget New widget design, more powerful customization options Support multiple languages for widgetFew readers

• Ali Reviews - Does Ali Reviews uses Google font?

  We receive question about using Google font and it might violate GDPR Compliant. How Google font works: Google Fonts is a computer font and web font service owned by Google. If your website uses Google font, it will automatically request the Google font file from Google server whenever visitors enter the site. Google will collect the visitor IP address to know where to send the font. This action is violating the GDPR Compliant. How AliReviews works: Please do not worry, at the momenFew readers

• Ali Reviews - Showing reaction icon (like/dislike) on the review

  After adding the review widget, you can customize its look as your desire In this article you can know how to show reaction icon (like/dislike) options which can make your reviews look more reliable. This setting is placed on Show reviews tab -Widget management -Select the widget you want to customize -Appearance setting -Scroll down to the Advanced settings (only Available on EsFew readers

• Ali Reviews - How to set up Review Badge

  Online reviews are a powerful tool to build trust and credibility with your customers. By displaying review badges which typically display the average star rating of a product, on your online store, you can highlight positive feedback and encourage potential buyers to make informed decisions. In this guide, we'll walk you through the steps to set up review badges on your e-commerce store. Add Review badge widget via app block and determine its position Select the Review badge temFew readers

• Ali Reviews New widget - Can I hide review box when the product does not have any review?

  You are now able to hide the review box widget on the products which do not have any reviews. Please follow the steps bellow: Please go to Show reviews --Review box --scroll to the bottom and open Advanced settings --Overall --Tick on the option to hide review box for products without reviews --hit the Save button. Should you need more assistance, please feel free to contact our suppFew readers

• Ali Reviews New widget - How to show in-cart reviews?

  By showing reviews in the cart, you can help customers make informed decisions and potentially reduce cart abandonment rates by providing valuable information to customers, increase trust in your products. In this article, we will go through the settings needed to be done to enable in-cart reviews. After installing Ali Reviews, we automatically add the review box widget on your Product page and Cart page. When enabling Ali Reviews on App Embeds section, you will allow the review widget toFew readers

Settings

• Ali Reviews - Can I change the email address which receives notification when someone leaves review

  Yes, you will receive email notification when a new review has been submitted by your customers and be able to change email address to receive those notifications. Please be follow these steps: From Navigation -Settings -General -Notification You should enabled review notification to activate the function. You can be able to choose receiving notifications with a rating of 1 to 5. In "Sent to" section, you can fill which mail the review notification should be sent to asFew readers

• Ali Reviews - Getting to know about in-app settings

  In this article, we will go through the settings in-app which help your app's experience become more efficient On the Navigation --Open Settings tab I. General Email request reviews: Setting the email information which will be visible to customers in their inboxes when you send them review request emails and review response emails. Notification: Ali Reviews will send email to notify you whFew readers

Integration

• Ali Reviews - Integrate Ali Reviews with Google Shopping

  Integrating your Ali Reviews to Google Shopping AdsPopular

• Ali Reviews - How to Upload Product Reviews XML Feed on Google Merchant Center?

  This article will show you clearly how to Upload Product Reviews XML Feed on Google Merchant CenterPopular

• Ali Reviews - Integration with page builder PageFly

  In order to activate these elements, you need to install both Ali Reviews and PageFly. About PageFly drag-and-drop system PageFly is a page builder that help you build your entire store better with drag-and-drop gestures, without having to mess with any coding. Now you can drag-and-drop AliPopular

• Ali Reviews - Integrate with Klaviyo

  Having Ali reviews integrated with Klaviyo allows you to configure the automatic email flow when the buyer submits a review and it's published on your store. With this integration, after a customer's review being published on your store, it will create an event "Ali reviews published" on Klaviyo Note: For this basic integration, there's only one event at the moment, we will include more events on the future updates. You can use this event to create a Thank you email/ Offer discount email wSome readers

• Ali Reviews - Does Ali Reviews integrate with Google Rich Snippets?

  HOW TO INTEGRATE THE GOOGLE RICH SNIPPETS When you install Ali Reviews completely, Google Rich Snippets will be integrated automatically after the products have reviews You can check your Google Console to see if the Rich Snippets are integrated well on your products. If it does not work automatically on some products, you can simply follow the following steps to fix it: Go to Manage reviews Select one Product that you want to add Rich snippet Click on Rich Snippets buSome readers

• Ali Reviews - How to create staff account in Google Merchant Center ?

  In order to help you to fix problems regarding Google Shopping ads integration, we would like to ask for staff account from Google Merchant Center with minimum permissions, and we are 100% surely that NO change will be done WITHOUT your permissions. Please follow below steps to send invitation to us properly Login to your Google Merchant Center (https://www.google.coFew readers

• Ali Reviews - How to stop the integration between Ali Reviews and Klaviyo?

  To stop the integration between Ali Reviews and Klaviyo, please delete the private API key that you create when enabling the integration. Please follow bellow steps. From Klaviyo, open the API settings, delete the API that you created and used on Ali Reviews. From Ali Reviews dashboard, open Integration tab on the left menu --find Klaviyo --press on the button "Integrate now" --Remove the private API key that you input before You can aFew readers

• Ali Reviews - Integrate with Avada

  Having Ali reviews integrated with Avada allows you to configure the automatic email flow when the buyer submits a review and it's published on your store. With this integration, after a customer's review being published on your store, it will create an event "Ali reviews published" on Avada Note: For this basic integration, there's only one event at the moment, we will include more events on the future updates. You can use this event to: Send a Thank you email/ promote your products/ offeFew readers

• Ali Reviews - Learn more about integration using API key

  Currently, Ali Reviews provides a method for third-party to use our app’s functions. We are using API Key for authentication. Where can you find the API Key? Access to your Ali Reviews app → Integration → API key → Click Copy What can you do with this API key? You can send this API key to your partner, to perform some functions listed below. Get list reviews: for aFew readers

• Ali Reviews - How to remove the leftover code after having the app uninstalled?

  According to Shopify's new policy, you can remove our codes from your theme editor either before or after uninstalling the app. Method 1: Remove code before app is uninstalled On the Dashboard page, click on More option then select Remove Ali Reviews code. You can also find this guidance through the hyperlinked article at Learn more when hovering this section. Confirm to remove code by selectPopular

• Ali Reviews - How to install Extension?

  Ali Reviews app uses this extension to import reviews from AliExpress, therefore please install the extension in order to work efficiently. To install Ali Reviews Chrome Extension: Simply click this link: https://chrome.google.com/webstore/detail/ali-reviews-aliexpress-re/bbaogjaeflnjolejjcpceoapngapnbaj?hl=en Then click the green Add to Chrome button: (https://storPopular

• How can I create a public link for an image which is on my computer?

  You have some images on your local computer but you don't have any idea how to create the public links to: Import image reviews. Replace media by using image links. To do that, you can use Shopify Files or an Third party service to upload and manage the files. 1. Shopify Files Access Files section via: https://yourdomain.myshopify.com/admin/settings/files Click Upload files and choose the images from you computer (https://storage.crisp.chat/users/helpdesk/website/51849c8de0Some readers

• Ali Reviews - Cannot open the app/ Showing blank page when entering the app

  If you encounter the issue with opening Ali Reviews app on Shopify embedded app section, please follow bellow instruction for temporarily solution: For Chrome: Open Chrome setting --Privacy and Security --Cookies and other site data --Select Allow all cookies (or Block third-party cookies in Incognito) For Safari: Open Reference --Privacy --Uncheck on Prevent cross-site tracking and BlSome readers

• Ali Reviews - Can I export reviews?

  At the moment, our support agents could only help you to export your customer written reviews. Please contact our support team to get more assistance on this request. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioSome readers

• Ali Reviews - How to move review box above Related Products section?

  Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for product.liquid file, Then move Ali Reviews widget section above the Related Products section Finally, save it. We hope you could do it and it will be workeSome readers

• Ali Reviews - How to remove the widget section on Shopify theme editor?

  After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --Delete the widget filSome readers

• Ali Reviews - With a Paid plan, will I be charged again when doing uninstall, and re-install an app?

  With a Paid plan, will I be charged again when doing uninstall, and re-install an appFew readers

• Ali Reviews - Tips how to submit Product Review Data Feed for Google Shopping

  It will be easier with tips below once you submit Product Review Data Feed for Google Shoppings via XML formatFew readers

• Ali Reviews - Why my uploaded reviews are being missed on Google Merchant?

  Why my uploaded reviews are being missed on Google Merchant, missing, missFew readers

• Ali Reviews - How to integrate with Rise: Gift Cards & Loyalty

  Rise, Gift Cards & LoyaltyFew readers

• Ali Reviews - Why is it not possible to add review widget on Homepage?

  When you are trying to add the Review widget, you might face some following issues. Please do not worry, it won't affect much to your widget displaying. Please read detailed information bellow: Issue 1: Your Review Widget is currently unavailable Solution: Please go to Shopify Theme Editor, edit and save the settings on Homepage. Then go back to Ali Reviews, reload the page. After that,Few readers

• Ali Reviews - Unable to download XML file because of limited size and how to solve this?

  Unable to download XML file because of limited size and how to solve this?Few readers

• Ali Reviews - Can I restore deleted reviews?

  Can I restore, revert deleted reviews on Ali ReviewsFew readers

• Ali Reviews - How to integrate with ReConvert Upsell & Cross Sell by StilyoApps?

  ReConvert is a simple yet powerful app for thank you page optimization. It allows you to customize your thank you page fully & easily with a drag & drop interface. You can download this app from here. The integration with Ali Reviews in thank you page will build trust and increase the percentage of Upsell as well as Cross sell for your products. HOW TO MAKE IT WORK Please make sure that you have already installed Ali Reviews (hFew readers

• Ali Reviews - "Unauthorised use of code detected" What is this error?

  When you open the Show settings via Ali Reviews - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us vFew readers

• Ali Reviews - Are new reviews automatically added to my google shopping feed?

  Are new reviews automatically added to my google shopping feedFew readers

• No more Unlimited reviews ? What can I do with my current reviews/products numbers since they are more than my plan's limitation

  From version 5.0, we decided to limit number of some elements per plan which you can get more details from this article This big change was planned, and informed to our customers during November 2019 via in-app chat + emails. If theres anything unclear, please contact us via our live chat, or email us at support@fireapps.io (mailto:supportFew readers

• Ali Reviews - How to integrate with Searchanise platform - Smart search & Instant search

  Product rating and the number of product reviews are displayed in both instant search and search results widget. With this feature, your customers can filter products by reviews, find products and purchase faster. To integrate Searchanise widgets with Ali Reviews, you'll need to enable the Ali Reviews integration in the Searchanise admin panel. Go to Searchanise admin panel -InteFew readers

• Ali Reviews - When I upload the Logo into my Email Campaign, it was broken

  You can write your own Email to send your customer. When you upload the logo/banner in the Email Campaign, you need to upload the .jpg format so that it can be displayed with the high quality If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related Articles: How to use our Email Campaign feature? (https://support.fireapps.io/en/artiFew readers

• Ali Reviews - How to custom the email sender

  In case you wish to change email information that customers see in their inboxes when receiving review request emails and review response emails, it can be done as below: From Navigation -Setting -General: Email Request Review Store name: your Store Name which is set from Shopify will be shown as default and it cannot be blank Email address: this email address will show on the Email request as sender Reply to email address: When you reply the reviews, we will show this emailFew readers