German
English
Spanish
French
Italian
Japanese
Korean
Dutch
Portuguese (BR)
Chinese
Go to website
Back
Articles on:
Ali Reviews
Stunning social proof that drives brand growth
Ali Reviews - How can I show rating star in the Product page?
You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code Here’re details that guide you how to add the code snippet in order to display rating star in the product page: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.  quickly on specific page : {{ product.title }} Copy this code snippet (B):
Very popular
Ali Reviews - How to import reviews from AliExpress?
To start importing reviews: Make sure that you're using Chrome for desktop with Ali Reviews Extension installed. Go to Collect Reviews -> Click on Collect from Ali Express Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec. Y
Very popular
Ali Reviews - Can I translate the review's content and the local text of the app?
Customize the text of the review widget You can manually customize the text of the Review box as your want. Please go to Show reviews --> Review box widget --> Manage the widget on Product page In Appearance tab --> Open Customize text section Edit the text as you want *Customize the Rating text
Very popular
Ali Reviews - How to fill review data in CSV file?
CSV file structure There are 8 main columns in the CSV file as the following: Customer country code (Alpha-2 code) Product ID Customer name Rating Content Customer email Published date Image Link (Optional) How to fill data properly and import successfully Firstly, please make sure to NOT rename and/or add new/remove any of existing columns. Secondly, please check below information to have full understanding about which data should be put in each column. Otherwise,
Very popular
Ali Reviews - How does the "Customer name generator" filter work?
Normally, when you import reviews from AliExpress, since the platform does not provide customers' name, our third-party integration app will randomly add reviewer names to your reviews to make it more realistic. WHERE IS THIS FILTER On Import Settings: This settings are used to filter the reviews which imported from Ali Express HOW IT WORKS There are 2 Location options for you to choose: Based on customer location: this option will be chosen by default. You can chec
Very popular
Ali Reviews - Integrating your Ali Reviews to Google Shopping Ads
Integrating your Ali Reviews to Google Shopping Ads
Very popular
Ali Reviews - How to customize the look of the review box?
With the latest update, you can easily customize the review widget's appearance. These customized settings are applied for the specific widget. Check bellow for detailed instruction: Go to Show reviews --> Manage widget --> Open the specific widget Choose the existing templates for quick setup. If want to manually customize the Review widget, please move to 3 Appearance settings This section is divided into 2 types: Basic settings (Available for all plans) and Advanced settings (A
Very popular
Ali Reviews - Which plans are Ali Reviews 6.0 offering?
There're 4 plans in Ali Reviews. I. STARTER II. ESSENTIAL III. PREMIUM IV. ENTERPRISE The features and limitation of each plan are listed bellow Please visit this page for detailed Pricing options The Starter plan ($9.90/month) is designed for stores that has the small amount of products. Main features of this plan is import and showing reviews. GET REVIEWS 200 orders per month 500 reviews/ product
Very popular
Ali Reviews - Steps to Integrate with Google Shopping ads (also known as Product Listing Ads, or PLAs) via XML feed
Yes, integrate Product Ratings to Google Shopping is ready, so you can join after getting approval from Google team
Very popular
Ali Reviews - How to use the Email Request Reviews feature?
As a shop owner, you always want to get more reviews from purchased customers, you can use the Email Campaign feature to send emails asking for reviews after the orders fulfilled To set up the Email campaign, please follow these steps: ENABLE EMAIL CAMPAIGN Go to Email Settings --> turn on the Email campaign Note: This feature only works with orders which are fulfilled after you Save the settings  Widget settings From here there are 3 sections: Template: provide some templates for quick setup [Appearance](https://support.fireapps.io/en/article/can-i-customize-the-look-of-
Very popular
Ali Reviews - How to install Extension?
Ali Reviews app uses this extension to import reviews from AliExpress, therefore please install the extension in order to work efficiently. To install Ali Reviews Chrome Extension: Simply click this link: https://chrome.google.com/webstore/detail/ali-reviews-aliexpress-re/bbaogjaeflnjolejjcpceoapngapnbaj?hl=en Then click the green Add to Chrome button: , Ratings, Status (Publish, Unpublish), Photo options an
Very popular
Ali Reviews - Why this message "Reviews are flying to your store" kept loading and waiting for a while for reviews imported.
It depends a lot on your Import setting and how many number of reviews on AliExpress link. Normally your reviews should be imported within 10 - 15 seconds. In some cases, after everything setup in Import setting, you start to import reviews but this popup keep loading for so long but you still do not see the result yet. Don't worry. Please have a look at some reaso
Very popular
Ali Reviews - How can I get review directly from Oberlo?
From version 3.2, Ali Reviews is now integrated with Oberlo - most popular fulfillment app for dropshipper. You now can click 1 button only from your Oberlo Product Page to get review directly from AliExpress without the need of filling product URL as usual. Note: Sometimes due to connecting problem, the Ali Review icon may not show, just refresh your browser and try again. This feature is available in All Plans.  DIRECTLY from within Ali Reviews. HOWEVER, with the new function, Import reviews from CSV File, in the latest update version 5.2, you can achieve it if reviews from product A were prepared, OR could be exported to a CSV file previously. This will help to: Make sure that all reviews will be reviewed carefully by yourself in order to **avoid unexpected badl
Popular
Ali Reviews - How to use Auto Update Review
Table of contents: I. First Glance Set Product Quantity Set Auto Update Rules General Setting II. How It Shows In Update List After You Have Done Setting Rules Update List Setting I. FIRST GLANCE When you access to "Update Reviews" at the 1st time, the Quick Tour instruction will be shown, so please click "Let`s start" to know how to use this function. STEP 1: SET PRODUCT QUANTITY Quantity of product per update Default numbers of produ
Popular
Ali Reviews - Can I publish/ unpublish all reviews at one click?
In some situations, you might want to publish/ unpublish all reviews. Please check bellow to better know how to process those actions quickly and easily Publish reviews for one product (Available for all plans) Go to Manage reviews --> Open the one Product --> Choose all reviews --> Publish Bulk publish reviews of all products (Bulk action for multi product is only available from **Essenti
Popular
Ali Reviews - How will I be charged if I do upgrade/downgrade plans?
With your concern, when you upgrade from STARTER to ESSENTIAL, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STARTER plan, which is $9.00, and then upgrade to an ESSENTIAL plan, which is $19.90 plan on day 10 of the billing cycle.
Popular
Ali Reviews - What will happen when you uninstall and re-install the app?
UNINSTALL The data will be there within 90 days as usual for user. NOTE: for old users who still use the old Free plan, the data will be saved for 45 days after you uninstall the app RE-INSTALL You need to choose the plan again. Then approve the charge to start using the app. HOW YOU WILL BE CHARGED AFTER RE-INSTALL If you choose the same plan as the plan before the uninstalling, please refer [this article](https://support.fireapps.io/en/article/with-a-paid-plan-will-i-be-ch
Popular
Ali Reviews - Integration with page builder PageFly
In order to activate these elements, you need to install both Ali Reviews and PageFly. About PageFly drag-and-drop system PageFly is a page builder that help you build your entire store better with drag-and-drop gestures, without having to mess with any coding. Now you can drag-and-drop Ali
Popular
Ali Reviews - How to import reviews with my own CSV file?
HOW TO IMPORT SAMPLE REVIEWS ** STEP 1 ** Go to Collect Review >> Migrate from other apps >> Choose the blank CSV template STEP 2 There are 3 sub steps required to import file CSV successfully: Download template .csv file to your computer. Fill in the data of reviews you’d like to import, open with any available spreadsheet tool (Google Sheet, Microsoft Excel, Apple Number, e
Popular
Ali Reviews - Integration with Page Builder GemPages
GemPages is all-in-one tool that helps you design high-converting Shopify store without coding skills, just drag & drop. You can install it from here. Before starting, please make sure that you have already installed Ali Reviews app, and integrated with your store to enable product rating stars/reviews. HOW TO MAKE IT WORK? Step 1: Add review widget in Ali Reviews Go to Ali Reviews
Popular
Ali Reviews - Does Ali Reviews integrate with Google Rich Snippets?
HOW TO INTEGRATE THE GOOGLE RICH SNIPPETS When you install Ali Reviews completely, Google Rich Snippets will be integrated automatically. You can check your Google Console to see if the Rich Snippets are integrated well on your products. If it does not work automatically on some products, you can simply follow the following steps to fix it: Go to Get Reviews > Import Reviews Click on product which you want to add Rich Snippets. Click on Add Rich Snippets button ![]
Some readers
Ali Reviews - How to find the Country Code for your reviews in CSV file.
In order to find the correct Country Code, you can follow below steps to check directly from our Ali Reviews app: Open Import Settings --> Reviewer Location OR you can take a look from our below images (divided by regions) as a reference: AFRICA AMERICAS ![](https://storage.cr
Some readers
Ali Reviews - Can I edit country of reviews?
Edit reviews feature is only available from Essential plan You can simply change the country in your reviews by following this instruction: Go to Manage > Manage Reviews > Click on Edit button. In this section, you can modify the countries. Don’t forget to save it. _(Please wait for 10 seconds
Some readers
Ali Reviews - How to move review box above Related Products section?
Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for product.liquid file, Then move Ali Reviews widget section above the Related Products section Finally, save it. We hope you could do it and it will be worke
Some readers
Ali Reviews - How to set up Carousel Slider?
This article includes 2 steps to set up the Carousel Slider Step 1: Add carousel slider widget Step 2: Widget settings From Ali Reviews Menu > Show reviews Add Carousel slider to the page you want Click on the Widget > open the widget settings Template We prepared some templates for your quick setup. Please move to Appearance sect
Some readers
Ali Reviews - How to set up Review Pops?
This article includes 2 steps to set up the Review pops Step 1: Add review pops widget Step 2: Widget settings From now, you can set Review Pops easily as a review widget in Show section. From Ali Reviews Menu > Show reviews Add the Review pops widget to the page you want Click on the Widget > open the widget settings Template
Some readers
Ali Reviews - Why I cannot preview my store when setting the widget?
You are setting the review widgets and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow There are 2 situations: Your store is enable "password protection". But please do not worry, all actions (add/ edit review widgets) are still working fine. You can enable the password to preview the page or go directly
Some readers
Ali Reviews - How to add Rating stars on featured product on Homepage?
To show the rating star in the product feature on Homepage, you need to add the code snippet into the feature-product.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page: Go to the feature-product.liquid file. Then, find the following code line (A): {{ product.title }} Copy this code snippet (B):
Some readers
Ali Reviews - How do Product Options settings work?
Product options setting is used to set which products' reviews can be show on the widget You can find this settings from Show --> Manage widget --> Open the widget --> Properties section This setting is only available from Essential plan Check bellow to see what can be set here: For Review box: On Product Page: you can only show reviews of the corresponding product. So it will auto set "This product" ?
Understand how to read the results on Email History Pending: Already scheduled mails will show on the Pending sections with detailed information, such as: Email ID (order number), Line Items (products), Buyer (email address) and Send date. Clicking on - button, and there will have few actions can be taken with Pending emails. Send now: Your email planned to be sent in the future will be sent now after clicking on this button, and this email will be moved to Sent s
Some readers
Ali Reviews - Auto update reviews - How Auto Select Product rules work
Your reviews will be automatically updated based on Auto Select Product with rules below
Some readers
Ali Reviews - How does Import sample reviews work?
HOW TO IMPORT SAMPLE REVIEWS ** STEP 1 ** Go to Collect reviews >>Click on Collect from Ali Express or select from Sample Library Choose desired product(s), and click on Import Reviews button on the left side. Note: You are allowed to import sample reviews in bulk as shown in the below image.  Product options: it shows all products' reviews as default. You ca
Some readers
Ali Reviews - How to integrate with Rise: Gift Cards & Loyalty
Rise, Gift Cards & Loyalty
Some readers
Ali Reviews - Can I import reviews from Amazon, Etsy, or other sources?
We might bring Amazon, Etsy and other sources integration function in the future update. Stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Some readers
Ali Review - Review box on Product page is not showing after adding via Ali Reviews
After you followed this instruction to add the review widget and make sure all the widget settings was correct. However, the review widget is still not showing on your online store, kindly check bellow step for manual installation You are using more than 1 Prod
Some readers
Ali Reviews - How to align your rating star correctly?
If your rating star is not aligned in the center, please follow these steps: Go to Shopify Dashboard > Online Store > Theme > Actions > Edit code Find the file (product.liquid file or product-template.liquid in some cases) which contains rating star code, then move the rating star code right after the line that contains {{product.title}} Clic
Some readers
Ali Reviews - When I clicked on Import review button, it shown nothing. What happened?
2 situations could happen, and please help to check more details as the following. SITUATION 1 When you press import reviews, is there nothing happen? Please make sure you install Ali Reviews Extension Please help to change to Chrome browser or Microsoft Edge browser on a computer/ laptop (it's impossible to import reviews via mobile or tablet), and import reviews again. It should work well.
Some readers
Ali Reviews - Unable to download XML file because of limited size and how to solve this?
You are getting below error while going to download XML file for manual uploading purpose: There are some common reason as following: Your XML file contains too many products And/or Product(s) has too many reviews as well as photos SOLUTION Due to Ali Reviews policy, your XML file should be smaller than 70MB, and the number of reviews in chosen products should be
Few readers
Ali Reviews - With a Paid plan, will I be charged again when doing uninstall, and re-install an app?
With a Paid plan, will I be charged again when doing uninstall, and re-install an app
Few readers
Ali Reviews - How to change the rating stars' color?
With the latest update, you can easily customize the review widget's appearance. There are 2 settings to customize the Widget's appearance. Stars Rating setting Appearance section For the Rating stars under the product tittle Please go to Show reviews --> Stars Rating **For the Ratin
Few readers
Ali Reviews - Why are my reviews not translated after importing from AliExpress?
Recently you may find that function Translate into your chosen language does not work properly after importing reviews from AliExpress. The behind reason is that we have used Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in original language without translating if that review has been only created within 7 days compared to current day. Recommendation Set to choose reviews from specific countries, Go to Import Settings > **Re
Few readers
Ali Reviews - Why are my reviews in CSV file not imported?
I have many reviews in CSV file, but only a few can be imported
Few readers
Ali Reviews - How to use "Blocklist" section in Email Campaign?
Before starting this instruction, pleas kindly check this article to know how to use the Email Request Review feature BLOCKING USERS TO RECEIVE EMAIL REQUEST REVIEWS You can simply block your customer(s) from getting email request for review(s) after their purchases BLOCKING PRODUCTS
Few readers
Ali Reviews - Products are not synced to Ali Reviews Dashboard in Manage Reviews (Empty Dashboard)
At the moment, our server sometimes isn’t consistent, so it might affect to your back-end and your amount of products somehow. There are some problems such as: SITUATION 1: There is no products in Manage Review Tab (Empty dashboard) --> please click on Update button SITUATION 2: Can not find out some new products that you just imported (Missing products). --> Simply
Few readers
Ali Reviews - Why my uploaded reviews are being missed on Google Merchant?
Why my uploaded reviews are being missed on Google Merchant, missing, miss
Few readers
Integration with Socialpublish app
Socialpublish (Facebook & Twitter Auto Post) is Number 1 social media auto posting app that provides you a hands-free, automated experience to sell more on social media. It only takes you a few minutes to schedule and post automatically your product feeds and offers on social accounts like Facebook and Twitter (Instagram and Pinterest are coming soon). [>>>Click “GET APP” to get FREE Plan now!!!](https://apps.shopify.com/social-publish?surface_detail=Facebook+%26+Twitter+Auto+Post&surface_inter
Few readers
Ali Reviews - How to remove the widget section on Shopify theme editor?
After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget fil
Few readers
Ali Reviews - Can the visitors write reviews on my online store?
Absolutely yes, if you don’t import reviews from AliExpress, you can ask your customers to write a real review on your web store. Just simply click on "Write a review" in review section and write some words, then submit review. Note: images' size cannot be bigger than 10MB HOW TO MANAGE MANUAL REVIEWS Waiting list The written reviews will be kept in the Approve Reviews section by defau
Few readers
Ali Reviews - See how my emails are performing
Email Report is located on Dashboard. There is a filter which will help you to understand how emails are performing in the last 7/30/90 days. Total Emails: Total email which has been sent Emails Delivered: Total email which has been completely sent Emails Opened: Number of recipients that opened the email any number of times. Clicks: Total number of times tracked links were cli
Few readers
Ali Reviews - Why is it not possible to add review widget on Homepage?
When you are trying to add the Review widget, you might face some following issues. Please do not worry, it won't affect much to your widget displaying. Please read detailed information bellow: Issue 1: Your Review Widget is currently unavailable Solution: Please go to Shopify Theme Editor, edit and save the settings on Homepage. Then go back to Ali Reviews, reload the page. After that,
Few readers
Ali Reviews - Integration with BoostCommerce Product Filter & Search
Does Ali Reviews have integration with BoostCommerce Product Filter & Search?
Few readers
Ali Reviews - How to remove the leftover code after having the app uninstalled?
We would love to show you how to get rid of it or remove it out of your site completely. You can simply follow these steps: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget files For example: alireviews-widget-19.liquid (in which, 19 i
Few readers
Ali Reviews - Why can't I import reviews via Ali Express? Import reviews is not working?
PREREQUISITES In order to import reviews successfully, at first please make sure that you have met these following requirements: 1. There are reviews showing in Ali Express as the below picture If NO reviews is showing here, Ali Reviews will NOT work, and you will need to find another product to get reviews. 2. The Review box widget is presented properly on you
Few readers
Ali Reviews - How to remove the review box on non-review products?
Right now, that is NOT possible to hide review box on non-review products. The workaround is Using Oberlo/ Ali Orders Integration Function to quickly import reviews for ALL products just click 1 button without the need of filling product URL. OR you can write the manually reviews for these non-reviews products If you need some more helps, please feel free to c
Few readers
Ali Reviews - How can I exclude some keywords from the reviews?
If you import reviews from Ali Reviews, and you do not want to get the reviews which contains some specific keywords, please follow the bellow steps Go to Collect reviews => Import Reviews => Import Settings, you will see **Skip reviews with keywords ** box. Enter the blacklist keywords such as China, AliExpress,... or whatever you don't want to show on the comment. NOTE: Please do not add any mark (comma, dot) at the end of the word list. We do not support to exclude
Few readers
Will Sidebar Widget be available on Ali Reviews?
Sidebar Widget is a great way to increase conversion rates by showcasing your store’s reviews on any page of your website without compromising your store’s layout. Sidebar Widget are being planned on our roadmap and will be available later this year, so stay tuned.  Add CSS below into CSS box .alireview-number-total-review span { width: 100%;} Then Save Should you
Few readers
Does Ali Reviews support AJAX loading?
If you figure out that the reviews box and rating star were added to your store properly, however, they are NOT being displayed at the 1st loading, and only appear when you reload, it means your website is using AJAX, a set of web development techniques that allow websites to load content onto the screen without refreshing the page. Unluckily currently our Ali Reviews does not support this technology yet due to technical limitation, and we are working on it for a fix at the earliest. As an a
Few readers
Does Ali Reviews have integration with Ella theme?
At the moment, our app - Ali Reviews - is NOT compatible with Ella theme. The code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. NOTE Although we try to help you to integrate review with Ella theme, it`s not guarantee that your review is still on your theme, because the our code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. This issue is w
Few readers
Integration with AmpifyMe
In order to activate these elements, you need to install both Ali Reviews and AmpifyMe. About AmpifyMe AmpifyMe, a must have for mobile e-commerce, creates whole new mobile pages called AMP (Accelerated Mobile Pages) pages with a technology that will make your store consistently fast, beautiful and high-performing across devices, and distribution platforms. And of course it will NOT change your original
Few readers
Ali Reviews - Can I restore deleted reviews?
Can I restore, revert deleted reviews on Ali Reviews
Few readers
Ali Reviews - Why I can't remove the trigger for "All Countries" in Review Request Email?
At the moment, unluckily this All Countries option can't be removed, and we will improve it in the future releases. For now, please consider to use Blocklist (Product/User) function. Instruction can be found here If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps.
Few readers
Ali Reviews - How to integrate with themes from themes.shopify.com like Streamline, Retina, Pipeline, Venue, Icon?
Normally, reviews will be automatically shown on your site once you install our app already. However, if it does not work, please follow our instruction below: How to add Review widget on your page? How can I show rating star in the Product page ? How can I show the rating star in [
Few readers
Ali Reviews - How can I import reviews for products that have no reviews on AliExpress?
There are several solutions for this concern: You can use our Email feature to request your buyer to leave a review for the item that they bought. Check more information here. Import reviews from CSV file For more detail, how to import reviews to a product from CSV file, please check [this article](https://support.fireapps.io/en/article/ali-reviews-60-how-to-import-reviews-with-my-own-
Few readers
Ali Reviews - Are new reviews automatically added to my google shopping feed?
Are new reviews automatically added to my google shopping feed
Few readers
Ali Reviews - Can I add Reviews Images into CSV file?
From Ali Reviews 6.0, you can now attach the reviews' image into the CSV file, more detailed can be found bellow In the CSV template which you can download in-app, you can see the reviews' image column Image format: A public Image URL with formatting as .jpg, .jpeg, .png, .gif . In case, you have some images on your local computer but you don't have any idea how to create the public links, please refer to [this article](https://support.fireapps.io/en/article/how-can-i-create-a-public-link
Few readers
Ali Reviews - How to integrate with Searchanise platform - Smart search & Instant search
Product rating and the number of product reviews are displayed in both instant search and search results widget. With this feature, your customers can filter products by reviews, find products and purchase faster. To integrate Searchanise widgets with Ali Reviews, you'll need to enable the Ali Reviews integration in the Searchanise admin panel. Go to Searchanise admin panel -> **Inte
Few readers
Does Ali Reviews have integration with AfterShip?
We might bring AfterShip integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Why are the banner sliders, or slideshows suddenly disappeared after you installed Ali Reviews?
Fortunately, we are happy to assist this problem. Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support. Meantime, our technical team is going to check to fix it.
Few readers
Ali Reviews - How can I solve the problem with sample reviews template file when uploading?
Most of people usually meet trouble with their CSV file when uploading. First, please check this article to know how to fill in the data in CSV file correctly Then have a look on some common errors as bellow, and how you can solve them Error 1: All required fields are incorrect This error will appear when your required content from CSV file is missed. SOLUTION: please
Few readers
Does Ali Reviews integrate with page builder & editor Zipify?
This issue is well acknowledged, and we are in an internal discussion with Zipify to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Does Ali Reviews have integration with dropshipping apps?
Currently Ali Reviews app has integration with Ali Orders and Oberlo app to import reviews in bulk, but other apps (like DSers, Dropified, Spocket, Zendrop, or EPROLO) yet. We will try to develop a new integration with other sites in the near future. For more detail how can import review in bulk with Ali Orders can be found here If you need some more helps, please feel free to contact us via live c
Few readers
Ali Reviews - Cannot submit the review on the Review Request Email. What is the problem?
Sending an Emails for your buyer to ask for a review after their purchase. You totally can do that via our Email Campaign However, you face a problem when opening the Email. The email format is broken, and you cannot submit the reviews. Please be advised that the Mail application on your desktop/ laptop, such as Mail,
Few readers
Ali Reviews - Can I show Rating Summary box/ Write A Review button on Homepage?
Right now, that is NOT possible to add the Rating Summary box and Write A Review button on Homepage. We will improve this in the future update Sorry for any inconvenience caused to you. Should you need any further support, feel free to contact us via live chat or email support@fireapps.io
Few readers
Ali Reviews - What is Wishlist and how to create it?
Ali Reviews is not able to create a Wishlist at the moment. However, it`s a common function which has been integrated with most of Shopify themes. You can go this website and type the key word "wishlist". For more detail about Wishlist can be found [here](https://fireapps.io/ecommerce-marketing/how-essential-is-t
Few readers
Does Ali Reviews have integration with Swell Loyalty & Rewards?
Swell Loyalty & Rewards
Few readers
Ali Reviews - How to integrate with ReConvert Upsell & Cross Sell by StilyoApps?
ReConvert is a simple yet powerful app for thank you page optimization. It allows you to customize your thank you page fully & easily with a drag & drop interface. You can download this app from here. The integration with Ali Reviews in thank you page will build trust and increase the percentage of Upsell as well as Cross sell for your products. HOW TO MAKE IT WORK Please make sure that you have already installed [Ali Reviews](h
Few readers
Will SMS Review Request be available on Ali Reviews?
Collecting more reviews will become more and more conveniently when it`s available via not only Email but also SMS messages. This will help maximize your reach, and increase the reviews that are submitted to your store. SMS Review Request is being planned on our roadmap, and will be available later this year, so stay tuned. NOTE This plan may be changed without prior notice. If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps
Few readers
Does Ali Reviews have integration with PushOwl?
You can download this app from here. We might bring PushOwl integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Ali Reviews - Why was your Affiliate store able to chosen only Starter plan?
Unfortunately, all Affiliate and shopify trial plan customers can only choose Starter However, if you are upgrade to any Shopify Paid plan, you will be able to choose any plan from Ali Reviews. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@fireapps.io NOTE You will not be charged
Few readers
Ali Reviews - Does Ali Review offer Free trial?
In order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial for FREE. Before the trial You can try the paid plan without getting charge, then you can have the final decision at the end of trial period. No billing address required in the trial period. You will need to pick a plan and approve the charge after 7-day trial NOTE: You will be
Few readers
Does Ali Reviews integrate with Loyalty Lion?
Loyalty Lion
Few readers
No more Unlimited reviews ? What can I do with my current reviews/products numbers since they are more than my plan's limitation
From version 5.0, we decided to limit number of some elements per plan which you can get more details from this article This big change was planned, and informed to our customers during November 2019 via in-app chat + emails. If there`s anything unclear, please contact us via our live chat, or email us at [support@fireapps.io](mailto:support
Few readers
Does Ali Reviews have integration with Smile.io - Rewards & Loyalty app?
Smile.io, Rewards & Loyalty app
Few readers
Does Ali Reviews integrate with Privy - Pop Ups, Email & SMS?
Link to download Privy can be found here. This issue is well acknowledged, and we are in an internal discussion with Privy to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Ali Reviews - How can I remove the bad reviews with low rating?
Instruction: Go to the Manage > Manage reviews Filter low rating reviews From here you can bulk delete all bad reviews Note: Bulk action for multi-product is only available from Essential plan If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Does Ali Reviews have integration with OmniSend Email Marketing?
You can download this app from here. We might bring OmniSend integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Ali Reviews - Integration with Personalized Recommendations app by LoopClub
You can install Personalized Recommendations by LoopClub from this link. After you've installed this app, you can enable Ali Reviews elements in Personalized Recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click Integrations, and select Product reviews app tab. ![]
Few readers
Ali Reviews - Integration with Personalized Recommendations by Expert Village Media Technologies
You can install Personalized Recommendations - Wiser from this link. After you've installed this app, you can enable Ali Reviews elements in personalized recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click on Customize Widgets > Product Reviews tab. ![](h
Few readers
Ali Reviews - How to integrate review with themes NOT from themes.shopify.com
We always try our best to assist you in fixing issue within our scope of work, for your case, please feel free to contact our Support team via our live chat channel, or our email at support@fireapps.io for further support.
Few readers
Why does it still get negative ratings even when I set positive rating options before import reviews?
Please be advised that your reviews will be imported based on your Import Settings. The default settings would include 10% rate of Negative reviews. You will need to change this rate to 0% if you do not want to get Negative rating reviews. Note: This is the Advanced setting which is only available from Essential plan Should you need further support, please feel free to contact us via live chat in-ap
Few readers
Will Checkout Reviews be available on Ali Reviews?
An input field is automatically added to your checkout page which shows after the purchase. Customers can enter their comments into these fields. Also, checkout Review will get you instant reviews from customers and insight into their purchase motivation. Checkout Reviews is being planned on our roadmap and will be available later this year, so stay tuned. ![](https://storage.
Few readers
Ali Reviews - Can I remove "Write a review" button?
From Ali Reviews 6.0, we make it easier for you to custom the look of the review. Follow this instruction to remove the Write a review button Go open the Show reviews tab on the Menu --> Manage Review box widget Open Appearance settings --> Summary settings --> turn off Write a review button NOTE: If you remove "Write a review" button, your customers can not write their real revie
Few readers
Does Ali Reviews have integration with Firepush?
You can download this app from here. We might bring Firepush integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Ali Reviews - What can I edit in Import Settings for Sample Reviews file?
Sample reviews import feature has its own settings, this article will explain how these settings work Firstly, you need to go to Collect reviews > Collect from AliExpress or select from Sample Library --> Open the Import Settings on the top right There will have 3 options to customize. Reviews Quantity Per Import Choose Random option (recommended) if you want to get a random number of re
Few readers
Ali Reviews - Why my reviews do not show on online store?
For some reasons, the reviews are not showing on your store. Please kindly check this article to find the causes and how to resolve this issue. Add review widget Please make sure you add the review widget on your store. Follow this instruction for more information If the reviews widget are not showing after adding. Please follow [this troubleshooting](https://support.fireapps.io/en/a
Few readers
Ali Reviews - How the Pin Reviews feature works?
"Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews Here's the rules how the Pin feature works Pinned reviews will show before other reviews. Among the pinned reviews, it will display from the latest review to the oldest one, based on the Review date Unpinned reviews will display according to your [Sorting setting
Few readers
Ali Reviews - Can I exclude some products' reviews from showing on the widgets?
You can choose which products' reviews can be displayed on the specific widget Go to Show reviews --> Choose the widget --> Manage --> Product Options From here, you can put the products into the Exclude list Hope this helps you If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
Ali Reviews - How do Audience settings work?
One of the new update on Ali Reviews version 6.0, Audience settings are used to target who can view the review widget on your store. You can have more than one widget which target different audiences. Take a look on the instruction bellow to know how this settings work This setting is placed on Show reviews --> Manage widget --> Properties section This is Advanced setting which is only available from Essential plan Default settings It will set to show the widget for all visitors as d
Few readers
Ali Reviews - What are limitations with import sample reviews function in Starter and Essential plan?
STARTER PLAN Currently this valuable function is only available in ESSENTIAL, and PREMIUM plan, so please consider to upgrade your current plan. ESSENTIAL PLAN Some features will be limited as following: The limitation of HIGHEST Reviews Quantity Per Import is 20 each time. Please re-import to have more than 20 reviews/ product PREMIUM PLAN The limitation (to keep performance in the best way) is that the _HIGHE
Few readers
Ali Reviews - What's new in Ali Reviews version 6.0
The latest version 6.0 of Ali reviews which has a huge change in UI, updates new great features: Add images in CSV file, import reviews from other apps via CSV file, sync reviews among a group of products, smart widget
Few readers
Ali Reviews - How will Ali Reviews widgets show on my store when I install/ re-install the app/ change theme/ update version?
Please check this article to know how the Ali Reviews widgets work on your store when you've done these follow actions: First install the app Re-install the app Change theme Update from Ali Reviews 5.4 to Ali Reviews 6.0 Find detailed information for each situation bellow First install the app. Review box: auto show on your store front with default settings. For further customize, please check [this article](https://support.fireapps.io/en/article/can-i-customize-the-
Few readers
Ali Reviews - When I upload the Logo into my Email Campaign, it was broken
You can write your own Email to send your customer. When you upload the logo/banner in the Email Campaign, you need to upload the .jpg format so that it can be displayed with the high quality If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related Articles: [How to use our Email Campaign feature?](https://support.fireapps.io/en/arti
Few readers
Ali Reviews - Can I set number of reviews per load?
You can easily set the number of reviews showing per load on your store. This setting can be found on Show reviews --> Manage widget --> Appearance tab --> Interaction NOTE: With the kind of "Show more button" and "Pagination", you can set 20 reviews as the maximum number of reviews per page. If you want unlimited load, you can choose Infinity scroll. You can only set the reviews per load for
Few readers
Ali Reviews - Could I change the text of the rating stars into another text/ language?
Yes, you could translate it in a few steps, please go to Show --> Theme Settings --> scroll down to "Go to Translation" section Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
Few readers
How can I create a public link for an image which is on my computer?
You have some images on your local computer but you don't have any idea how to create the public links to: Import image reviews. Replace media by using image links. To do that, you can use Shopify Files or an Third party service to upload and manage the files. 1. Shopify Files Access Files section via: https://yourdomain.myshopify.com/admin/settings/files Click Upload files and choose the images from you computer  on the Cart page To manage the available widgets on the specific
Few readers
Ali Reviews - Why are my customers' written reviews disappeared after updating to version 6.0?
ISSUE In the previous version, you have tons of customers' manual written reviews. However, after update to the latest version, you are unable to find them on your Waiting list. **HOW TO RESOLVE ** Please do not worry, all the reviews are auto approved as unpublished reviews and saved on Manage reviews section. You can easily filter the "Customer" reviews, then edit/ publish/ delete the reviews as y
Few readers
Ali Reviews - Why does Ali Reviews need the View Customers permission?
In the latest version, Ali Reviews 6.0, you will need to update app permission. We will need to view your customers data which is needed to use our new feature - showing review widget for specific customer based on triggers. We need this permission to ensure you can use all new features in this update. Please do not worry, your data is safe with us. If you need some more helps, please feel free to conta
Few readers
Ali Reviews - Why the review section does not apply on my Shopify theme editor after I done modified in app?
From Ali Reviews 6.0, when you add the review widget, it will create a section on your Shopify Theme Editor. You can modify the review widget on both Shopify and in-app However, after you edit/ customized/ delete/ move the review section in Ali Reviews, it will take 2 - 5 minutes to reflect on Shopify Theme Editor, and vice versa. In Ali Reviews: In Shopify:  you want, then click Save button: Finally, do not forget to s
Few readers
Ali Reviews - I want to exclude the archived/ draft products from getting reviews
At the moment, the Archived / Draft products are still showing in Ali Reviews. We are already aware of this update from Shopify, and will implement in future versions. Here are some temporary solutions you can follow to not get reviews for those products: Unpublish the reviews so that they won't show on your Review page Check the products' status manually, and exclude those Archived / Draft produc
Few readers
Ali Reviews - How many reviews can I import to my store if I use Ali Reviews?
With Ali Reviews, you can import maximum 50,000 reviews for each product depend on the plan you're in: Starter Plan: 500 reviews / product Essential Plan: 1,500 reviews / product Premium Plan: 10,000 reviews / product Enterprise Plan: Unlimited reviews/ product The quantity of the reviews depends on your needs. However, the number and size of images attached to the reviews may slow down your web speed if you get too many reviews for each product. Hence we highly recommend y
Few readers
Ali Reviews - Why some products' reviews are not showing on the review pops?
In your review pops widget, you have set to show reviews of some specific reviews on Product Options settings. However, you do not see the reviews of product A, but it keeps showing reviews from product B. Please let us explain how this feature works. First, you can add multi products on the Product Options. Then Ali Reviews will pick random reviews from these products, and show on the Re
Few readers
Ali Reviews - "Unauthorised use of code detected" What is this error?
When you open the Show settings via Ali Reviews - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us v
Few readers
How Google Shopping Feed works on Ali Reviews?
How Google Shopping Feed works on Ali Reviews?, google shopping
Few readers
Ali Reviews - How to fill in the data on Sample Review template?
Fill in the review data according to these instructions: There are 7 main columns which are: Customer country, Customer name (male), Customer name (female), Rating, Content, Published date, Image Link (Optional) Please do not rename or remove any of these columns Country code Please check this article to find the right country code Customer name You only need t
Few readers
Ali Reviews - How to get reviews to my product
With Ali Reviews, there are several ways to get the reviews to your products. Please check bellow for detailed information Send Email to request your customer to leave a review after purchased Check out our Email Campaign feature which allows you to send Email Request Reviews for your customer Customers/ Visitors can leave reviews on your online store via the Review box section. 