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Ali Reviews - How can I show rating star in the Product page?
You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code Here’re details that guide you how to add the code snippet in order to display rating star in the product page: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. , and we will inform you properly when it is ready. NOTE: make sure that you are using the format link like the following when importing review: https://www.aliexpress.com/item/1005001839838119.html Here are the instruction videos for [Windows u
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Ali Reviews - How to show Review Widget on online store?
We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow. This article including 3 main points: Add review widgets Manage widgets Stars Rating settings Quick add: add the widget (Review box, Review pop, Carousel slider) quickly on specific page : {{ product.title }} Copy this code snippet (B):
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Ali Reviews - How to import reviews from AliExpress?
To start importing reviews: Make sure that you're using Chrome for desktop with Ali Reviews Extension installed. Go to Collect Reviews -> Click on Collect from Ali Express Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec. Y
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Ali Reviews - How to fill review data in CSV file?
CSV file structure There are 8 main columns in the CSV file as the following: Customer country code (Alpha-2 code) Product ID Customer name Rating Content Customer email Published date Image Link (Optional) How to fill data properly and import successfully Firstly, please make sure to NOT rename and/or add new/remove any of existing columns. Secondly, please check below information to have full understanding about which data should be put in each column. Otherwise,
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Ali Reviews - Can I translate the review's content and the local text of the app?
Customize the text of the review widget You can manually customize the text of the Review box as your want. Please go to Show reviews --> Review box widget --> Manage the widget on Product page In Appearance tab --> Open Customize text section  and Advanced settings (A
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Ali Reviews - How to use the Email Request Reviews feature?
As a shop owner, you always want to get more reviews from purchasers, Review Request via Email feature can help you to set up an Email campaign in order to encourage purchaser to leave a feedback for your store To set up the Review request email campaign, please follow these following guidance: Enable the email campaign Schedule email timing Email configuration Note ENABLE THE
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Ali Reviews - How to import reviews with my own CSV file?
** STEP 1 ** Go to Collect Review >> Migrate from other apps >> Choose the blank Spreadsheet (CSV) template STEP 2 There are 3 sub steps required to import file CSV successfully: Download template .csv file to your computer. Fill in the data of reviews you’d like to import, open with any available spreadsheet tool (Google Sheet, Microsoft Excel, Apple Number, etc.) Check [this article]
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Ali Reviews - How to manage/ edit/ delete the Reviews in Ali Reviews
To make it easier for you to manage the reviews, we create a new section called Manage Reviews. This article will clearly explain which actions can be done in this section Manage all reviews or reviews of some specific products The default page of Manage reviews will show all reviews which come from all sources of your store From here you can Sort reviews by Sources (Ali Express, CSV file, Sample reviews, Customer reviews...), Ratings, Status (Publish, Unpublish), Photo options an
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Ali Reviews - Why this message "Reviews are flying to your store" kept loading and waiting for a while for reviews imported.
It depends a lot on your Import setting and how many number of reviews on AliExpress link. Normally your reviews should be imported within 10 - 15 seconds. In some cases, after everything setup in Import setting, you start to import reviews but this popup keep loading for so long but you still do not see the result yet. Don't worry. Please have a look at some reasons as below and follow accordingly steps: Your products have so many reviews on Aliexpress and thus the app n
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Ali Review - How to create a review page?
To create a review page, you can simply follow these steps: Login to Ali Reviews dashboard. Go to Show reviews tab -> Choose Review widget and add on the Review page (We recommend to add the Review box widget) Widget settings From here there are 3 sections: Template: provide some templates for quick setup [Appearance](https://support.fireapps.io/en/article/can-i-customize-the-look-of-t
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Ali Reviews - How to install Extension?
Ali Reviews app uses this extension to import reviews from AliExpress, therefore please install the extension in order to work efficiently. To install Ali Reviews Chrome Extension: Simply click this link: https://chrome.google.com/webstore/detail/ali-reviews-aliexpress-re/bbaogjaeflnjolejjcpceoapngapnbaj?hl=en Then click the green Add to Chrome button: : {{ product.title }} Copy this code snippet (B):
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Ali Reviews - How can I get review directly from Oberlo?
From version 3.2, Ali Reviews is now integrated with Oberlo - most popular fulfillment app for dropshipper. You now can click 1 button only from your Oberlo Product Page to get review directly from AliExpress without the need of filling product URL as usual. Note: Sometimes due to connecting problem, the Ali Review icon may not show, just refresh your browser and try again. This feature is available in All Plans.  Go to Manage reviews --> Open the one Product --> Choose all reviews --> Publish Bulk publish reviews of all products (Bulk action for multi product is only available from **Essential plan
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Ali Reviews - Integration with Page Builder GemPages
GemPages is all-in-one tool that helps you design high-converting Shopify store without coding skills, just drag & drop. You can install it from here. Before starting, please make sure that you have already installed Ali Reviews app, and integrated with your store to enable product rating stars/reviews. HOW TO MAKE IT WORK? Step 1: Add review widget in Ali Reviews Go to Ali Reviews
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Ali Reviews - What will happen with my data when I upgrade, or downgrade my plan?
Please read this article to know what will happen with the reviews when you change your plan. I. UPGRADE If you are going to upgrade, you will need to approve charge, and all data will be remained the same, and you can also experience the better features of Ali Reviews. Please refer our pricing plan here. DOWNGRADE  Product options: it shows all products' reviews as default. You c
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Ali Reviews - How to remove the leftover code after having the app uninstalled?
We would love to show you how to get rid of it or remove it out of your site completely. You can simply follow these steps: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Open product.liquid file (or your product template file) --> delete the review code as bellow ![](https://storage.crisp.chat/users/helpdesk/webs
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Ali Reviews - Can I edit country of reviews?
Edit reviews feature is only available from Essential plan You can simply change the country in your reviews by following this instruction: Edit country for individual review Go to Manage > Manage Reviews > Click on Edit button. In this section, you can modify the countries. Don’t forget to **
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How can I create a public link for an image which is on my computer?
You have some images on your local computer but you don't have any idea how to create the public links to: Import image reviews. Replace media by using image links. To do that, you can use Shopify Files or an Third party service to upload and manage the files. 1. Shopify Files Access Files section via: https://yourdomain.myshopify.com/admin/settings/files Click Upload files and choose the images from you computer ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de0
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Ali Reviews - How do Product Options settings work?
Product options setting is used to set which products' reviews can be show on the widget You can find this settings from Show --> Manage widget --> Open the widget --> Personalize section This setting is only available from Essential plan Check bellow to see what can be set here: For Review box: On Product Page: you can only show reviews of the corresponding product. So it will auto set "This product" ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/ima
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Ali Reviews - Why I cannot preview my store when setting the widget?
You are setting the review widgets and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow There are 2 situations: Your store is enable "password protection". But please do not worry, all actions (add/ edit review widgets) are still working fine. You can disable the password to preview the page or go directl
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Ali Review - Review box on Product page is not showing after adding via Ali Reviews
After you followed this instruction to add the review widget and make sure all the widget settings was correct. However, the review widget is still not showing on your online store, kindly check bellow step for manual installation You are using more than 1 Prod
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Ali Reviews - How to remove the widget section on Shopify theme editor?
After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget fil
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Ali Reviews - Can I export reviews?
At the moment, our support agents could only help you to export your customer written reviews. Please contact our support team to get more assistance on this request. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Shogun page builder have integration with Ali Reviews?
Shogun, PageFly, GemPages, LayoutHub
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Ali Reviews - Why are my reviews in CSV file not imported?
I have many reviews in CSV file, but only a few can be imported
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Ali Reviews - How to copy reviews from one product to others
This feature is only available from Essential plan For some reason, you do not want to share reviews from one product to one or more other products. This feature is used to copy reviews from a certain product to other ones. Please go to Manage reviews tab to process this action. Copy individual review of one product to others. Press on the Action button on each review --> Copy reviews --> Select the product you want to share this review --> Finish ![](https://storage.crisp.chat/users/h
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Ali Reviews - Can I sort the reviews showing on online store?
Absolutely, yes. There are 4 options: Sort by date Sort by photo Sort by rating Sort by content You can find this setting on Widget Settings --> Look and Feel. Remember to save your setting after finishing. Related articles: [How to show Review Widget on online store?](https://support.fireapps.io/en/article/how-to-show-review-widget-on-online-store-1o081gg/?160630146385
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Ali Reviews - Can the visitors write reviews on my online store?
Absolutely yes, if you don’t import reviews from AliExpress, you can ask your customers to write a real review on your web store. Just simply click on "Write a review" in review section and write some words, then submit review. Note: images' size cannot be bigger than 10MB HOW TO MANAGE MANUAL REVIEWS Waiting list The written reviews will be kept in the Approve Reviews section by defau
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Ali Reviews - With a Paid plan, will I be charged again when doing uninstall, and re-install an app?
With a Paid plan, will I be charged again when doing uninstall, and re-install an app
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Ali Reviews - How to schedule my email sending time
Review request email should be sent right time after your customer receives the items. By default, Ali Reviews send the emails 15-day after the order fulfilment. At the moment, Ali Reviews can only set the sending time from the fulfilment date. Based on your basic delivery time, please manually calculate how long it takes to send the email after the fulfillment date. Schedule general Email
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Ali Reviews - Can I import reviews from Amazon, Etsy, or other sources?
We might bring Amazon, Etsy and other sources integration function in the future update. Stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How to align your rating star correctly?
If your rating star is not aligned in the center, please follow these steps: Go to Shopify Dashboard > Online Store > Theme > Actions > Edit code Find the file (product.liquid file or product-template.liquid in some cases) which contains rating star code, then move the rating star code right after the line that contains {{product.title}} Clic
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Ali Reviews - Tips how to submit Product Review Data Feed for Google Shopping
It will be easier with tips below once you submit Product Review Data Feed for Google Shoppings via XML format
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Ali Reviews - How to create staff account in Google Merchant Center ?
In order to help you to fix problems regarding Google Shopping ads integration, we would like to ask for staff account from Google Merchant Center with minimum permissions, and we are 100% surely that NO change will be done WITHOUT your permissions. Please follow below steps to send invitation to us properly Login to your [Google Merchant Center](https://www.google.co
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Integration with Socialpublish app
Socialpublish (Facebook & Twitter Auto Post) is Number 1 social media auto posting app that provides you a hands-free, automated experience to sell more on social media. It only takes you a few minutes to schedule and post automatically your product feeds and offers on social accounts like Facebook and Twitter (Instagram and Pinterest are coming soon). [>>>Click “GET APP” to get FREE Plan now!!!](https://apps.shopify.com/social-publish?surface_detail=Facebook+%26+Twitter+Auto+Post&surface_inter
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Ali Reviews - Does Ali Review offer Free trial?
In order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial for FREE. Before the trial You can try the paid plan without getting charge, then you can have the final decision at the end of trial period. No billing address required in the trial period. You will need to pick a plan and approve the charge after 7-day trial NOTE: You will be
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Ali Reviews - How to integrate with Rise: Gift Cards & Loyalty
Rise, Gift Cards & Loyalty
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Ali Reviews - Can I add Reviews Images into CSV file?
From Ali Reviews 6.0, you can now attach the reviews' image into the CSV file, more detailed can be found bellow In the CSV template which you can download in-app, you can see the reviews' image column Image format: A public Image URL with formatting as .jpg, .jpeg, .png, .gif . In case, you have some images on your local computer but you don't have any idea how to create the public links, please refer to [this article](https://support.fireapps.io/en/article/how-can-i-create-a-public-link
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Ali Reviews - Encourage customer to write reviews with Discount options
To encourage your customers to leave reviews after their purchase, you can use our brand new feature - Discount options. You can find this feature on Show reviews --> Discount options (This feature is available from Essential plan) HOW IT WORKS Activate the Discount option to display it on your store front and include it on the Review request Choose the Discount and set condition to apply it (for all reviews or for review
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Ali Reviews - How to use "Blocklist" section in Email Campaign?
Before starting this instruction, pleas kindly check this article to know how to use the Email Request Review feature On Review Request via Email, you can set a blocklist to prevent sending emails for some specific emails/ products. BLOCKING USERS TO RECEIVE EMAIL REQUEST REVIEWS You can simply block your customer(s) from getting
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Ali Reviews - Unable to download XML file because of limited size and how to solve this?
You are getting below error while going to download XML file for manual uploading purpose: There are some common reason as following: Your XML file contains too many products And/or Product(s) has too many reviews as well as photos SOLUTION Due to Ali Reviews policy, your XML file should be smaller than 70MB, and the number of reviews in chosen products should be
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Ali Reviews - Why is it not possible to add review widget on Homepage?
When you are trying to add the Review widget, you might face some following issues. Please do not worry, it won't affect much to your widget displaying. Please read detailed information bellow: Issue 1: Your Review Widget is currently unavailable Solution: Please go to Shopify Theme Editor, edit and save the settings on Homepage. Then go back to Ali Reviews, reload the page. After that,
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How Google Shopping Feed works on Ali Reviews?
How Google Shopping Feed works on Ali Reviews?, google shopping
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Ali Reviews - Why my uploaded reviews are being missed on Google Merchant?
Why my uploaded reviews are being missed on Google Merchant, missing, miss
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Ali Reviews - Can I show Rating Summary box/ Write A Review button on Homepage?
Rating Summary box, Write A Review button on Homepage
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Ali Reviews - When I clicked on Import review button, it shown nothing. What happened?
2 situations could happen, and please help to check more details as the following. SITUATION 1 When you press import reviews, is there nothing happen? Please make sure you install Ali Reviews Extension Please help to change to Chrome browser or Microsoft Edge browser on a computer/ laptop (it's impossible to import reviews via mobile or tablet), and import reviews again. It should work well.
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Ali Reviews - How can I exclude some keywords from the reviews?
If you import reviews from Ali Reviews, and you do not want to get the reviews which contains some specific keywords, please follow the bellow steps Go to Collect reviews => Import Reviews => Import Settings, you will see **Skip reviews with keywords ** box. Enter the blacklist keywords such as China, AliExpress,... or whatever you don't want to show on the comment. NOTE: Please do not add any mark (comma, dot) at the end of the word list. We do not support to exclude
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Ali Reviews - How the Pin Reviews feature works?
"Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews Here's the rules how the Pin feature works Pinned reviews will show before other reviews. Among the pinned reviews, it will display from the latest review to the oldest one, based on the Review date Unpinned reviews will display according to your [Sorting setting
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Ali Reviews - Can I restore deleted reviews?
Can I restore, revert deleted reviews on Ali Reviews
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Does Ali Reviews have integration with dropshipping apps?
Currently Ali Reviews app has integration with Ali Orders, Oberlo and Dsers app to import reviews in bulk, but other apps (like Dropified, Spocket, Zendrop, or EPROLO) yet. We will try to develop a new integration with other sites in the near future. For more detail how can import review in bulk with Ali Orders can be found here If you need some more helps, please feel free to contact us via live c
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Ali Reviews - How to remove the review box on non-review products?
Right now, that is NOT possible to hide review box on non-review products. The workaround is Using Oberlo/ Ali Orders Integration Function to quickly import reviews for ALL products just click 1 button without the need of filling product URL. OR you can write the manually reviews for these non-reviews products If you need some more helps, please feel free to c
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Ali Reviews - Why I can't remove the trigger for "All Countries" in Review Request Email?
At the moment, unluckily this All Countries option can't be removed, and we will improve it in the future releases. For now, please consider to use Blocklist (Product/User) function. Instruction can be found here If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps.
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Ali Reviews - Integration with BoostCommerce Product Filter & Search
Does Ali Reviews have integration with BoostCommerce Product Filter & Search?
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Ali Reviews - Products are not synced to Ali Reviews Dashboard in Manage Reviews (Empty Dashboard)
At the moment, our server sometimes isn’t consistent, so it might affect to your back-end and your amount of products somehow. There are some problems such as: SITUATION 1: There is no products in Manage Review Tab (Empty dashboard) --> please click on Update button SITUATION 2: Can not find out some new products that you just imported (Missing products). --> Simply
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Does Ali Reviews have integration with Ella theme?
At the moment, our app - Ali Reviews - is NOT compatible with Ella theme. The code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. NOTE Although we try to help you to integrate review with Ella theme, it`s not guarantee that your review is still on your theme, because the our code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. This issue is w
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Ali Reviews - Integrate with Klaviyo
Having Ali reviews integrated with Klaviyo allows you to configure the automatic email flow when the buyer submits a review and it's published on your store. With this integration, after a customer's review being published on your store, it will create an event "Ali reviews published" on Klaviyo Note: For this basic integration, there's only one event at the moment, we will include more events on the future updates. You can use this event to create a Thank you email/ Offer discount email w
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Does Ali Reviews support AJAX loading?
If you figure out that the reviews box and rating star were added to your store properly, however, they are NOT being displayed at the 1st loading, and only appear when you reload, it means your website is using AJAX, a set of web development techniques that allow websites to load content onto the screen without refreshing the page. Unluckily currently our Ali Reviews does not support this technology yet due to technical limitation, and we are working on it for a fix at the earliest. As an a
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Ali Reviews - How to integrate with themes from themes.shopify.com like Streamline, Retina, Pipeline, Venue, Icon?
Normally, reviews will be automatically shown on your site once you install our app already. However, if it does not work, please follow our instruction below: How to add Review widget on your page? How can I show rating star in the Product page ? How can I show the rating star in [
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Ali Reviews - How to fix your average score box?
If you meet trouble with your average score box like the picture below Please go to Show > Theme Settings > CSS Styling (Enable) Add CSS below into CSS box .alireview-number-total-review span { width: 100%;} Then Save Should you
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Ali Reviews - Why my reviews do not show on online store?
For some reasons, the reviews are not showing on your store. Please kindly check this article to find the causes and how to resolve this issue. Add review widget Please make sure you add the review widget on your store. Follow this instruction for more information If the reviews widget are not showing after adding. Please follow [this troubleshooting](https://support.fireapps.io/en/a
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Ali Reviews - What is Wishlist and how to create it?
Ali Reviews is not able to create a Wishlist at the moment. However, it`s a common function which has been integrated with most of Shopify themes. You can go this website and type the key word "wishlist". For more detail about Wishlist can be found [here](https://fireapps.io/ecommerce-marketing/how-essential-is-t
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Ali Reviews - Can I remove "Write a review" button?
From Ali Reviews 6.0, we make it easier for you to custom the look of the review. Follow this instruction to remove the Write a review button Go open the Show reviews tab on the Menu --> Manage Review box widget Open Appearance settings --> Summary settings --> turn off Write a review button NOTE: If you remove "Write a review" button, your customers can not write their real revie
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Ali Reviews - Cannot submit the review on the Review Request Email. What is the problem?
Sending an Emails for your buyer to ask for a review after their purchase. You totally can do that via our Email Campaign However, you face a problem when opening the Email. The email format is broken, and you cannot submit the reviews. Please be advised that the Mail application on your desktop/ laptop, such as Mail,
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Ali Reviews - How can I remove the bad reviews with low rating?
Instruction: Go to the Manage > Manage reviews Filter low rating reviews From here you can bulk delete all bad reviews Note: Bulk action for multi-product is only available from Essential plan If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews integrate with page builder & editor Zipify?
This issue is well acknowledged, and we are in an internal discussion with Zipify to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Will Sidebar Widget be available on Ali Reviews?
Sidebar Widget is a great way to increase conversion rates by showcasing your store’s reviews on any page of your website without compromising your store’s layout. Sidebar Widget are being planned on our roadmap and will be available later this year, so stay tuned.  pages with a technology that will make your store consistently fast, beautiful and high-performing across devices, and distribution platforms. And of course it will NOT change your original
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Ali Reviews - "Unauthorised use of code detected" What is this error?
When you open the Show settings via Ali Reviews - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us v
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Does Ali Reviews have integration with Swell Loyalty & Rewards?
Swell Loyalty & Rewards
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Ali Reviews - Integration with Personalized Recommendations app by LoopClub
You can install Personalized Recommendations by LoopClub from this link. After you've installed this app, you can enable Ali Reviews elements in Personalized Recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click Integrations, and select Product reviews app tab. ![]
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Ali Reviews - How to integrate with ReConvert Upsell & Cross Sell by StilyoApps?
ReConvert is a simple yet powerful app for thank you page optimization. It allows you to customize your thank you page fully & easily with a drag & drop interface. You can download this app from here. The integration with Ali Reviews in thank you page will build trust and increase the percentage of Upsell as well as Cross sell for your products. HOW TO MAKE IT WORK Please make sure that you have already installed [Ali Reviews](h
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Ali Reviews - How can I import reviews for products that have no reviews on AliExpress?
There are several solutions for this concern: You can use our Email feature to request your buyer to leave a review for the item that they bought. Check more information here. Import reviews from CSV file For more detail, how to import reviews to a product from CSV file, please check [this article](https://support.fireapps.io/en/article/ali-reviews-60-how-to-import-reviews-with-my-own-
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Ali Reviews - How to integrate with Searchanise platform - Smart search & Instant search
Product rating and the number of product reviews are displayed in both instant search and search results widget. With this feature, your customers can filter products by reviews, find products and purchase faster. To integrate Searchanise widgets with Ali Reviews, you'll need to enable the Ali Reviews integration in the Searchanise admin panel. Go to Searchanise admin panel -> **Inte
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Ali Reviews - Why was your Affiliate store able to chosen only Starter plan?
Unfortunately, all Affiliate and shopify trial plan customers can only choose Starter However, if you are upgrade to any Shopify Paid plan, you will be able to choose any plan from Ali Reviews. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@fireapps.io NOTE You will not be charged
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Does Ali Reviews have integration with AfterShip?
We might bring AfterShip integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews integrate with Loyalty Lion?
Loyalty Lion
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Why are the banner sliders, or slideshows suddenly disappeared after you installed Ali Reviews?
Fortunately, we are happy to assist this problem. Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support. Meantime, our technical team is going to check to fix it.
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Ali Reviews - Can I show reviews on Cart page?
From Ali Reviews 6.0, it will allow you to set up the reviews on Cart page easier and quicker. Check this article for detailed instruction There are 2 steps: Add widget Manage widget ADD WIDGET Please go to Show reviews --> Quick add --> Add the Review widget (Review box/ Review pops/ Carousel slider) on the Cart page To manage the available widgets on the specific pages To change the settings on the available widgets ![](https://storage.crisp.chat/use
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No more Unlimited reviews ? What can I do with my current reviews/products numbers since they are more than my plan's limitation
From version 5.0, we decided to limit number of some elements per plan which you can get more details from this article This big change was planned, and informed to our customers during November 2019 via in-app chat + emails. If there`s anything unclear, please contact us via our live chat, or email us at [support@fireapps.io](mailto:support
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Ali Reviews - Could I change the text of the rating stars into another text/ language?
Yes, you could translate it in a few steps, please go to Show reviews --> Star Ratings --> Customize text Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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Will Checkout Reviews be available on Ali Reviews?
An input field is automatically added to your checkout page which shows after the purchase. Customers can enter their comments into these fields. Also, checkout Review will get you instant reviews from customers and insight into their purchase motivation. Checkout Reviews is being planned on our roadmap and will be available later this year, so stay tuned. ![](https://storage.
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Ali Reviews - How to request reviews via SMS
SMS marketing is one of the popular solution to extend your business. That's why Ali Reviews has officially integrated with Messent - the SMS solution app which help you to collect the reviews via SMS campaign. WHERE IS THE FEATURE On the left menu, open Collect reviews --> Collect via Email/ SMS --> Request reviews via SMS HOW TO USE Integrate with Messent. Install Messent app (Free to install
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Ali Reviews - Can I exclude some products' reviews from showing on the widgets?
You can choose which products' reviews can be displayed on the specific widget Go to Show reviews --> Manage the review widget on Product page Move to Personalize tab --> Product Options. From here, you can put the products into the Exclude list Hope this helps you If you need some more helps, please feel free to
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Does Ali Reviews have integration with OmniSend Email Marketing?
You can download this app from here. We might bring OmniSend integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews integrate with Privy - Pop Ups, Email & SMS?
Link to download Privy can be found here. This issue is well acknowledged, and we are in an internal discussion with Privy to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews have integration with PushOwl?
You can download this app from here. We might bring PushOwl integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Integration with Personalized Recommendations by Expert Village Media Technologies
You can install Personalized Recommendations - Wiser from this link. After you've installed this app, you can enable Ali Reviews elements in personalized recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click on Customize Widgets > Product Reviews tab. ![](h
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Does Ali Reviews have integration with Smile.io - Rewards & Loyalty app?
Smile.io, Rewards & Loyalty app
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Ali Reviews - How to integrate review with themes NOT from themes.shopify.com
We always try our best to assist you in fixing issue within our scope of work, for your case, please feel free to contact our Support team via our live chat channel, or our email at support@fireapps.io for further support.
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Why does it still get negative ratings even when I set positive rating options before import reviews?
Please be advised that your reviews will be imported based on your Import Settings. The default settings would include 10% rate of Negative reviews. You will need to change this rate to 0% if you do not want to get Negative rating reviews. Note: This is the Advanced setting which is only available from Essential plan Should you need further support, please feel free to contact us via live chat in-ap
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Ali Reviews - How to collect reviews for my product
With Ali Reviews, there are several ways to get the reviews to your products. Please check bellow for detailed information Send Email to request your customer to leave a review after purchased Check out our Email Campaign feature which allows you to send Email Request Reviews for your customer Collect reviews via SMS Prepare an SMS campaign to collect reviews from the customers aft
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Does Ali Reviews have integration with Firepush?
You can download this app from here. We might bring Firepush integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How will Ali Reviews widgets show on my store when I install/ re-install the app/ change theme/ update version?
Please check this article to know how the Ali Reviews widgets work on your store when you've done these follow actions: First install the app Re-install the app Change theme Update from Ali Reviews 5.4 to Ali Reviews 6.0 Find detailed information for each situation bellow First install the app. Review box: auto show on your store front with default settings. For further customize, please check [this article](https://support.fireapps.io/en/article/can-i-customize-the-
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Ali Reviews - How to reply reviews from my customers
Interacting with customer via reviews helps your store become more trustful. Understanding that, we release the Reply reviews feature which is available on Essential and higher plan HOW TO USE After your customer write a review, it will be placed on Approve reviews section. You will need to approve the review before replying on it. On Manage reviews --> Actions --> there will be a Reply button on each reviews. ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000
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Ali Reviews - What's new in Ali Reviews version 6.0
The latest version 6.0 of Ali reviews which has a huge change in UI, updates new great features: Add images in CSV file, import reviews from other apps via CSV file, sync reviews among a group of products, smart widget
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Ali Reviews - Can I set number of reviews per load?
You can easily set the number of reviews showing per load on your store. This setting can be found on Show reviews --> Manage widget --> Appearance tab --> Interaction NOTE: With the kind of "Show more button" and "Pagination", you can set 20 reviews as the maximum number of reviews per page. If you want unlimited load, you can choose Infinity scroll. You can only set the reviews per load for
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Ali Reviews - When I upload the Logo into my Email Campaign, it was broken
You can write your own Email to send your customer. When you upload the logo/banner in the Email Campaign, you need to upload the .jpg format so that it can be displayed with the high quality If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related Articles: [How to use our Email Campaign feature?](https://support.fireapps.io/en/arti
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Ali Reviews - Up-sell with product combos in the review pops
Cross sell with product combos by displaying only reviews of products within a combo. This setting is only available from Essential plan Go to Show reviews > Open the Review pop widget > Move to Personalize tab > Product Options Add product options > Static trigger > Product combo Name this combo at first, and choose product(s) you want, then click Save button: Finally, do not forget to
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Ali Reviews - Why does Ali Reviews need the View Customers permission?
In the latest version, Ali Reviews 6.0, you will need to update app permission. We will need to view your customers data which is needed to use our new feature - showing review widget for specific customer based on triggers. We need this permission to ensure you can use all new features in this update. Please do not worry, your data is safe with us. If you need some more helps, please feel free to conta
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Ali Reviews - Why the review section does not apply on my Shopify theme editor after I done modified in app?
From Ali Reviews 6.0, when you add the review widget, it will create a section on your Shopify Theme Editor. You can modify the review widget on both Shopify and in-app However, after you edit/ customized/ delete/ move the review section in Ali Reviews, it will take 2 - 5 minutes to reflect on Shopify Theme Editor, and vice versa. In Ali Reviews: In Shopify: ![](https://storage.crisp.chat/u
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Ali Reviews - Why are my customers' written reviews disappeared after updating to version 6.0?
ISSUE In the previous version, you have tons of customers' manual written reviews. However, after update to the latest version, you are unable to find them on your Waiting list. **HOW TO RESOLVE ** Please do not worry, all the reviews are auto approved as unpublished reviews and saved on Manage reviews section. You can easily filter the "Customer" reviews, then edit/ publish/ delete the reviews as y
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Ali Reviews - What is Dynamic Review of Abandoned Cart?
The unique function which can help to reduce the Cart Abandoned rate by showing the reviews of the Products which are in cart. Please check bellow steps to know how to set it up: Choose the Review widget and where to show it Open the Show reviews tab on the menu, there are 3 types of widget: Review box, Review pops, Carousel Slider Please choose the Widget and where to place it as your needs. It's r
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Ali Reviews - How to move reviews from one product to another?
This feature is only available from Essential plan For some reason, you do not want to use a product, but want to keep the reviews and show on another product. This feature is used to move reviews completely from one product to another. Please go to Manage reviews tab to process this action. Move individual review Press on the Action button on each review --> Move reviews --> Select the product to get review --> Finish ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc
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Ali Reviews - How many reviews can I import to my store if I use Ali Reviews?
With Ali Reviews, you can import maximum 50,000 reviews for each product depend on the plan you're in: Starter Plan: 500 reviews / product Essential Plan: 1,500 reviews / product Premium Plan: 10,000 reviews / product Enterprise Plan: Unlimited reviews/ product The quantity of the reviews depends on your needs. However, the number and size of images attached to the reviews may slow down your web speed if you get too many reviews for each product. Hence we highly recommend y
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Ali Reviews - I want to exclude the archived/ draft products from getting reviews
At the moment, the Archived / Draft products are still showing in Ali Reviews. We are already aware of this update from Shopify, and will implement in future versions. Here are some temporary solutions you can follow to not get reviews for those products: Unpublish the reviews so that they won't show on your Review page Check the products' status manually, and exclude those Archived / Draft produc
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Ali Reviews - Can I edit country of reviews in bulk?
Edit reviews feature is only available from Essential plan For some reason, you want to change the reviewers' location and it takes time to edit individual review. So we release the bulk action that allow you can bulk edit the country of all chosen reviews. Please follow the bellow instruction: Bulk edit country of reviews from several products Go to Manage reviews --> Choose reviews --> Action --> Bulk edit country --> Select the country you want to change to ![](https://storage.crisp.ch
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Ali Reviews - Import reviews directly from Dser
From now, Ali Reviews allows you to import reviews for one or all products directly from Dser. Conditions to use You use Dser to import your products from Ali Express to your store You are using Ali Reviews' Essential plan or higher Note: If you are installing Dsers for several stores, please only log-in the store that you want to import reviews How to use Following bellow steps Get started From Integration tab > Integrate with Dser OR go to Collect reviews > Collect f
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Ali Reviews - Why some products' reviews are not showing on the review pops?
In your review pops widget, you have set to show reviews of some specific reviews on Product Options settings. However, you do not see the reviews of product A, but it keeps showing reviews from product B. Please let us explain how this feature works. First, you can add multi products on the Product Options. Then Ali Reviews will pick random reviews from these products, and show on the Re
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Ali Reviews - Schedule Request reviews via Email for old orders
Request reviews via Email for old orders
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Ali Reviews - How to share reviews to social network site such as Facebook, Twitter, Pinterest, Instagram
Understanding the influence of Social network to your business, Ali Reviews now allows to share your reviews as image on Social Network Site including: Facebook, Twitter, Instagram and Pinterest Please be noted this feature is only available from Essential plan and higher. HOW IT WORKS Go to Manage reviews --> Action --> You will see the Share button Select a channel to share review, then
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Ali Reviews - Reward after customer writes a review via Review Request Email
To encourage customers to leave reviews via your Email campaign, you can notify the Reward on your Request Email. To show the discount on your Review Request Email, you will need to turn on the Discount options feature Enable the Discount tag on your Review request via Email. Scroll down to Customization and turn on the Discount tag on Review Request tab ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000c
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Ali Reviews - Remind customer to leave reviews via Email Reminder
Email Reminder, Remind customer
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Ali Reviews - Request Dashboard: Tracking how the Review request via SMS works
Ali Reviews will send the SMS to your customer to ask for the review according to your settings on Review request via SMS Request Dashboard allows you to manage all the SMS and see how they work. Quick access to the Request Dashboard: https://app.alireviews.io/collect-reviews?tab=request-dashboard Open tab Request SMS to track the review request via SMS 1. Understand the status of SMS Request reviews. Ready: The SMS re
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Ali Reviews - How to stop the integration between Ali Reviews and Klaviyo?
To stop the integration between Ali Reviews and Klaviyo, please delete the private API key that you create when enabling the integration. Please follow bellow steps. From Klaviyo, open the API settings, delete the API that you created and used on Ali Reviews. From Ali Reviews dashboard, open Integration tab on the left menu --> find Klaviyo --> press on the button "Integrate now" --> Remove the private API key that you input before You can a
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Ali Reviews - How to create a QR code so that customer can scan and submit the review
Ali Reviews allows you to create a QR code for each order, your customer can scan this QR code and submit a review for the items they bought. CONDITION TO USE You are on at least Essential plan Enable the Review request Email. HOW IT WORKS After you enable the Auto schedule request via email, whenever an order is fulfilled on Shopify, the request will be scheduled You will see all the requests on the [Request D
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Ali Reviews - What is Inbox Request?
Ali Reviews helps you to generate a message based on the order's information. In this message, there's link to request review. You can copy that generated message and send to your customer via social platform's inbox after the order was delivered, so that your customer can leave a review for your product. That's what we call Imbox Request. CONDITION TO USE You are on Essential plan and higher The Email Request feature has
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Ali Reviews - Request Dashboard: see how emails are performing
Ali Reviews will send the emails to your customer to ask for the review according to your settings on Review request via Email Request Dashboard allows you to manage all the emails and see how they work. Quick access to the Request Dashboard: https://app.alireviews.io/collect-reviews?tab=request-dashboard Open tab Request Email to check the review request via Email 1. Understand the status of Email Request reviews. S
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Ali Reviews - Can I show the average rating on the stars instead of the number of reviews?
It's possible, you can easily change it which just a few steps On the left menu, open the Show reviews tab --> Star ratings --> Choose the option "Average rating score" Related articles: How to show Review Widget on online store? [How to set up Review Pops?](https://suppo
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Ali Reviews - Can I hide the star ratings when products do not have reviews?
Yes, the stars can be hidden on products which do not have any review. On the left Menu, open Show reviews tab --> Star Ratings --> Enable the option to hide the stars for no-review products Related articles: How to show Review Widget on online store? [How to set up Review Pops?](h
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Ali Reviews - Schedule manual requests for orders out side Shopify via CSV file
If the Email request review feature is enable, Ali reviews will schedule an auto email after the order is fulfilled. However, in case you have orders which are not from Shopify, Ali Reviews can also help you to send manual review request via CSV file, so that you can collect reviews from them. HOW IT WORKS Step 1: Configure the Email content. We will use the same content set o
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Ali Reviews - Integrate with Transcy to translate the reviews into multi languages
Knowing the importance of growing business internationally, Ali Reviews officially integrated with Transcy - top 1 translation app on Shopify store, to translate the reviews into multiple languages. HOW IT WORKS You must have Ali Reviews and Transcy installed on your store On Manage reviews or Integration tab, you will see the option to integrate with Transcy 
For stores which use Online Store 2.0, you will be able to modify the widget via Shopify Theme Customization. This articles provides the easy instructions to process this setup. APP BLOCKS Go to your Shopify admin --> Online store --> Theme --> Customize. Navigate the page and the section you want to add an app block. Select the app block (Widget box, Widget carousel) then add them into your page. From here, you can drag and drop the widget on the position you want. Cu
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Why the button "Import Reviews" is not working from Dser?
The limitation of bulk import review from Dser
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