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Ali Reviews
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Ali Reviews - How can I show rating star in the Product page?
You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code Here’re details that guide you how to add the code snippet in order to display rating star in the product page: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.  quickly on specific page : {{ product.title }} Copy this code snippet (B):
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Ali Reviews - How to import reviews from AliExpress?
To start importing reviews: Make sure that you're using Chrome for desktop with Ali Reviews Extension installed. Go to Collect Reviews -> Click on Collect from Ali Express Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec. Y
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Ali Reviews - How to fill review data in CSV file?
CSV file structure There are 8 main columns in the CSV file as the following: Customer country code (Alpha-2 code) Product ID Customer name Rating Content Customer email Published date Image Link (Optional) How to fill data properly and import successfully Firstly, please make sure to NOT rename and/or add new/remove any of existing columns. Secondly, please check below information to have full understanding about which data should be put in each column. Otherwise,
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Ali Reviews - Can I translate the review's content and the local text of the app?
Customize the text of the review widget You can manually customize the text of the Review box as your want. Please go to Show reviews --> Review box widget --> Manage the widget on Product page In Appearance tab --> Open Customize text section  is designed for stores that has the small amount of products. Main features of this plan is import and showing reviews. GET REVIEWS 200 orders per month 500 reviews/ product
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Ali Reviews - How to customize the look of the review box?
With the latest update, you can easily customize the review widget's appearance. These customized settings are applied for the specific widget. Check bellow for detailed instruction: Go to Show reviews --> Manage widget --> Open the specific widget Choose the existing templates for quick setup. If want to manually customize the Review widget, please move to 3 Appearance settings This section is divided into 2 types: Basic settings (Available for all plans) and Advanced settings (A
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Ali Reviews - How to use the Email Request Reviews feature?
As a shop owner, you always want to get more reviews from purchased customers, you can use the Email Campaign feature to send emails asking for reviews after the orders fulfilled To set up the Email campaign, please follow these steps: ENABLE EMAIL CAMPAIGN Go to Collect reviews --> Request via Email --> turn on the Email campaign Note: This feature only works with orders which are fulfilled after you Save the settings  Widget settings From here there are 3 sections: Template: provide some templates for quick setup [Appearance](https://support.fireapps.io/en/article/can-i-customize-the-look-of-t
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Ali Reviews - Why this message "Reviews are flying to your store" kept loading and waiting for a while for reviews imported.
It depends a lot on your Import setting and how many number of reviews on AliExpress link. Normally your reviews should be imported within 10 - 15 seconds. In some cases, after everything setup in Import setting, you start to import reviews but this popup keep loading for so long but you still do not see the result yet. Don't worry. Please have a look at some reasons as below and follow accordingly steps: Your products have so many reviews on Aliexpress and thus the app n
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Ali Reviews - How to install Extension?
Ali Reviews app uses this extension to import reviews from AliExpress, therefore please install the extension in order to work efficiently. To install Ali Reviews Chrome Extension: Simply click this link: https://chrome.google.com/webstore/detail/ali-reviews-aliexpress-re/bbaogjaeflnjolejjcpceoapngapnbaj?hl=en Then click the green Add to Chrome button: , Ratings, Status (Publish, Unpublish), Photo options an
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Ali Reviews - How to import reviews with my own CSV file?
HOW TO IMPORT SAMPLE REVIEWS ** STEP 1 ** Go to Collect Review >> Migrate from other apps >> Choose the blank Spreadsheet (CSV) template STEP 2 There are 3 sub steps required to import file CSV successfully: Download template .csv file to your computer. Fill in the data of reviews you’d like to import, open with any available spreadsheet tool (Google Sheet, Microsoft Excel, Ap
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Ali Reviews - Integration with page builder PageFly
In order to activate these elements, you need to install both Ali Reviews and PageFly. About PageFly drag-and-drop system PageFly is a page builder that help you build your entire store better with drag-and-drop gestures, without having to mess with any coding. Now you can drag-and-drop Ali
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Ali Reviews - How to Upload Product Reviews XML Feed on Google Merchant Center?
This article will show you clearly how to Upload Product Reviews XML Feed on Google Merchant Center
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Ali Reviews - Can I publish/ unpublish all reviews at one click?
In some situations, you might want to publish/ unpublish all reviews. Please check bellow to better know how to process those actions quickly and easily Publish reviews for one product (Available for all plans) Go to Manage reviews --> Open the one Product --> Choose all reviews --> Publish Bulk publish reviews of all products (Bulk action for multi product is only available from **Essential plan
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Ali Reviews - How to Import Reviews From Other Apps via CSV File
Import reviews from Loox, Judge.me, Product Reviews, Stamped.io, Yotpo, Ryviu... to Ali reviews via CSV file
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Ali Reviews - How to get reviews for all products at once?
There are 3 ways you can import reviews for all product: 1. On Ali Orders: Go to Products --> Product list. Filter the products from Aliexpress and click button Import all reviews to start importing reviews for all products: NOTE: Please login your Alireviews account at the same time. Choose the options and click Import reviews  DIRECTLY from within Ali Reviews. HOWEVER, with the new function, Import reviews from CSV File, in the latest update, you can achieve it if reviews from product A were prepared, OR could be exported to a CSV file previously. This will help to: Make sure that all reviews will be reviewed carefully by yourself in order to avoid unexpected badly feedback
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Ali Reviews - How will I be charged if I do upgrade/downgrade plans?
With your concern, when you upgrade from STARTER to ESSENTIAL, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STARTER plan and get the charge of $9.90, then upgrade to an ESSENTIAL plan, which is $19.90 plan on day 15 of the billing
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Ali Reviews - How to find the Country Code for your reviews in CSV file.
In order to find the correct Country Code, you can follow below steps to check directly from our Ali Reviews app: Go to Collect reviews from Ali Express --> Import Settings --> Customer Location Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How to add Rating stars on featured product on Homepage?
To show the rating star in the product feature on Homepage, you need to add the code snippet into the feature-product.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page: Go to the feature-product.liquid file. Then, find the following code line (A): {{ product.title }} Copy this code snippet (B):
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Ali Reviews - Does Ali Reviews integrate with Google Rich Snippets?
HOW TO INTEGRATE THE GOOGLE RICH SNIPPETS When you install Ali Reviews completely, Google Rich Snippets will be integrated automatically after the products have reviews You can check your Google Console to see if the Rich Snippets are integrated well on your products. If it does not work automatically on some products, you can simply follow the following steps to fix it: Go to Get Reviews > Import Reviews Choose one Product that you want to add Rich snippet Click on **A
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Ali Reviews - What will happen when you uninstall and re-install the app?
UNINSTALL The data will be there within 90 days as usual for user. NOTE: for old users who still use the old Free plan, the data will be saved for 45 days after you uninstall the app RE-INSTALL You need to choose the plan again. Then approve the charge to start using the app. HOW YOU WILL BE CHARGED AFTER RE-INSTALL If you choose the same plan as the plan before the uninstalling, please refer [this article](https://support.fireapps.io/en/article/with-a-paid-plan-will-i-be-ch
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Ali Reviews - Integration with Page Builder GemPages
GemPages is all-in-one tool that helps you design high-converting Shopify store without coding skills, just drag & drop. You can install it from here. Before starting, please make sure that you have already installed Ali Reviews app, and integrated with your store to enable product rating stars/reviews. HOW TO MAKE IT WORK? Step 1: Add review widget in Ali Reviews Go to Ali Reviews
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Ali Reviews - How to set up Review Pops?
This article includes 2 steps to set up the Review pops Step 1: Add review pops widget Step 2: Widget settings From now, you can set Review Pops easily as a review widget in Show section. From Ali Reviews Menu > Show reviews Add the Review pops widget to the page you want Note: Ali Reviews support to add Review Pops widget on multi templates for Prod
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Ali Reviews - How to set up Carousel Slider?
This article includes 2 steps to set up the Carousel Slider Step 1: Add carousel slider widget Step 2: Widget settings From Ali Reviews Menu > Show reviews Add Carousel slider to the page you want Note: Ali Reviews supports to add Carousel Slider on multi templates for Product and Collections page (Themes use [Online Store 2.0](https://help.shopify.com/en/
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Ali Reviews - Can I edit country of reviews?
Edit reviews feature is only available from Essential plan You can simply change the country in your reviews by following this instruction: Edit country for individual review Go to Manage > Manage Reviews > Click on Edit button. In this section, you can modify the countries. Don’t forget to **
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Ali Reviews - Why can't I import reviews via Ali Express? Import reviews is not working?
PREREQUISITES In order to import reviews successfully, at first please make sure that you have met these following requirements: 1. There are reviews showing in Ali Express as the below picture If NO reviews is showing here, Ali Reviews will NOT work, and you will need to find another product to get reviews. 2. The Review box widget is presented properly on you
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Ali Reviews - Is it possible to show all reviews of all products on home page?
At the moment, when you add the Review box widget on Homepage, it will show all reviews as default Please follow the following steps to know how to add Review box into Homepage. Open the Show reviews section --> Quick add the Review box widget into Homepage Widget Settings Appearance: Change the review box's appearance Personalize: (Advanced settings which are available to customize for Essential plan and higher) Product options: it shows all products' reviews as default. You c
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Ali Reviews - Why I cannot preview my store when setting the widget?
You are setting the review widgets and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow There are 2 situations: Your store is enable "password protection". But please do not worry, all actions (add/ edit review widgets) are still working fine. You can enable the password to preview the page or go directly
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Ali Reviews - How do Product Options settings work?
Product options setting is used to set which products' reviews can be show on the widget You can find this settings from Show --> Manage widget --> Open the widget --> Personalize section This setting is only available from Essential plan Check bellow to see what can be set here: For Review box: On Product Page: you can only show reviews of the corresponding product. So it will auto set "This product" ?
Understand how to read the results on Email History Pending: Already scheduled mails will show on the Pending sections with detailed information, such as: Email ID (order number), Line Items (products), Buyer (email address) and Send date. Clicking on - button, and there will have few actions can be taken with Pending emails. Send now: Your email planned to be sent in the future will be sent now after clicking on this button, and this email will be moved to Sent s
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Ali Review - Review box on Product page is not showing after adding via Ali Reviews
After you followed this instruction to add the review widget and make sure all the widget settings was correct. However, the review widget is still not showing on your online store, kindly check bellow step for manual installation You are using more than 1 Prod
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Ali Reviews - How to remove the widget section on Shopify theme editor?
After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget fil
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Ali Reviews - Can the visitors write reviews on my online store?
Absolutely yes, if you don’t import reviews from AliExpress, you can ask your customers to write a real review on your web store. Just simply click on "Write a review" in review section and write some words, then submit review. Note: images' size cannot be bigger than 10MB HOW TO MANAGE MANUAL REVIEWS Waiting list The written reviews will be kept in the Approve Reviews section by defau
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Ali Reviews - With a Paid plan, will I be charged again when doing uninstall, and re-install an app?
With a Paid plan, will I be charged again when doing uninstall, and re-install an app
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Ali Reviews - Can I import reviews from Amazon, Etsy, or other sources?
We might bring Amazon, Etsy and other sources integration function in the future update. Stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How to align your rating star correctly?
If your rating star is not aligned in the center, please follow these steps: Go to Shopify Dashboard > Online Store > Theme > Actions > Edit code Find the file (product.liquid file or product-template.liquid in some cases) which contains rating star code, then move the rating star code right after the line that contains {{product.title}} Clic
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Ali Reviews - Tips how to submit Product Review Data Feed for Google Shopping
It will be easier with tips below once you submit Product Review Data Feed for Google Shoppings via XML format
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Ali Reviews - How to create staff account in Google Merchant Center ?
In order to help you to fix problems regarding Google Shopping ads integration, we would like to ask for staff account from Google Merchant Center with minimum permissions, and we are 100% surely that NO change will be done WITHOUT your permissions. Please follow below steps to send invitation to us properly Login to your [Google Merchant Center](https://www.google.co
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Ali Reviews - How to integrate with Rise: Gift Cards & Loyalty
Rise, Gift Cards & Loyalty
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How can I create a public link for an image which is on my computer?
You have some images on your local computer but you don't have any idea how to create the public links to: Import image reviews. Replace media by using image links. To do that, you can use Shopify Files or an Third party service to upload and manage the files. 1. Shopify Files Access Files section via: https://yourdomain.myshopify.com/admin/settings/files Click Upload files and choose the images from you computer  has too many reviews as well as photos SOLUTION Due to Ali Reviews policy, your XML file should be smaller than 70MB, and the number of reviews in chosen products should be
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Ali Reviews - How to use "Blocklist" section in Email Campaign?
Before starting this instruction, pleas kindly check this article to know how to use the Email Request Review feature BLOCKING USERS TO RECEIVE EMAIL REQUEST REVIEWS You can simply block your customer(s) from getting email request for review(s) after their purchases BLOCKING PRODUCTS
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Integration with Socialpublish app
Socialpublish (Facebook & Twitter Auto Post) is Number 1 social media auto posting app that provides you a hands-free, automated experience to sell more on social media. It only takes you a few minutes to schedule and post automatically your product feeds and offers on social accounts like Facebook and Twitter (Instagram and Pinterest are coming soon). [>>>Click “GET APP” to get FREE Plan now!!!](https://apps.shopify.com/social-publish?surface_detail=Facebook+%26+Twitter+Auto+Post&surface_inter
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Ali Reviews - Why my uploaded reviews are being missed on Google Merchant?
Why my uploaded reviews are being missed on Google Merchant, missing, miss
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Ali Reviews - When I clicked on Import review button, it shown nothing. What happened?
2 situations could happen, and please help to check more details as the following. SITUATION 1 When you press import reviews, is there nothing happen? Please make sure you install Ali Reviews Extension Please help to change to Chrome browser or Microsoft Edge browser on a computer/ laptop (it's impossible to import reviews via mobile or tablet), and import reviews again. It should work well.
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Ali Reviews - Can I add Reviews Images into CSV file?
From Ali Reviews 6.0, you can now attach the reviews' image into the CSV file, more detailed can be found bellow In the CSV template which you can download in-app, you can see the reviews' image column Image format: A public Image URL with formatting as .jpg, .jpeg, .png, .gif . In case, you have some images on your local computer but you don't have any idea how to create the public links, please refer to [this article](https://support.fireapps.io/en/article/how-can-i-create-a-public-link
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Ali Reviews - Products are not synced to Ali Reviews Dashboard in Manage Reviews (Empty Dashboard)
At the moment, our server sometimes isn’t consistent, so it might affect to your back-end and your amount of products somehow. There are some problems such as: SITUATION 1: There is no products in Manage Review Tab (Empty dashboard) --> please click on Update button SITUATION 2: Can not find out some new products that you just imported (Missing products). --> Simply
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Ali Reviews - See how my emails are performing
Email Report is located on Dashboard. There is a filter which will help you to understand how emails are performing in the last 7/30/90 days. Total Emails: Total email which has been sent Emails Delivered: Total email which has been completely sent Emails Opened: Number of recipients that opened the email any number of times. Clicks: Total number of times tracked links were cli
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Ali Reviews - Can I restore deleted reviews?
Can I restore, revert deleted reviews on Ali Reviews
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Ali Reviews - Why is it not possible to add review widget on Homepage?
When you are trying to add the Review widget, you might face some following issues. Please do not worry, it won't affect much to your widget displaying. Please read detailed information bellow: Issue 1: Your Review Widget is currently unavailable Solution: Please go to Shopify Theme Editor, edit and save the settings on Homepage. Then go back to Ali Reviews, reload the page. After that,
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Ali Reviews - Does Ali Review offer Free trial?
In order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial for FREE. Before the trial You can try the paid plan without getting charge, then you can have the final decision at the end of trial period. No billing address required in the trial period. You will need to pick a plan and approve the charge after 7-day trial NOTE: You will be
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Ali Reviews - Can I show Rating Summary box/ Write A Review button on Homepage?
Rating Summary box, Write A Review button on Homepage
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Ali Reviews - Why I can't remove the trigger for "All Countries" in Review Request Email?
At the moment, unluckily this All Countries option can't be removed, and we will improve it in the future releases. For now, please consider to use Blocklist (Product/User) function. Instruction can be found here If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps.
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Ali Reviews - Integration with BoostCommerce Product Filter & Search
Does Ali Reviews have integration with BoostCommerce Product Filter & Search?
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Ali Reviews - How can I exclude some keywords from the reviews?
If you import reviews from Ali Reviews, and you do not want to get the reviews which contains some specific keywords, please follow the bellow steps Go to Collect reviews => Import Reviews => Import Settings, you will see **Skip reviews with keywords ** box. Enter the blacklist keywords such as China, AliExpress,... or whatever you don't want to show on the comment. NOTE: Please do not add any mark (comma, dot) at the end of the word list. We do not support to exclude
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Does Ali Reviews have integration with Ella theme?
At the moment, our app - Ali Reviews - is NOT compatible with Ella theme. The code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. NOTE Although we try to help you to integrate review with Ella theme, it`s not guarantee that your review is still on your theme, because the our code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. This issue is w
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Ali Reviews - How to remove the review box on non-review products?
Right now, that is NOT possible to hide review box on non-review products. The workaround is Using Oberlo/ Ali Orders Integration Function to quickly import reviews for ALL products just click 1 button without the need of filling product URL. OR you can write the manually reviews for these non-reviews products If you need some more helps, please feel free to c
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Does Ali Reviews support AJAX loading?
If you figure out that the reviews box and rating star were added to your store properly, however, they are NOT being displayed at the 1st loading, and only appear when you reload, it means your website is using AJAX, a set of web development techniques that allow websites to load content onto the screen without refreshing the page. Unluckily currently our Ali Reviews does not support this technology yet due to technical limitation, and we are working on it for a fix at the earliest. As an a
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Ali Reviews - How the Pin Reviews feature works?
"Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews Here's the rules how the Pin feature works Pinned reviews will show before other reviews. Among the pinned reviews, it will display from the latest review to the oldest one, based on the Review date Unpinned reviews will display according to your [Sorting setting
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Ali Reviews - How to fix your average score box?
If you meet trouble with your average score box like the picture below Please go to Show > Theme Settings > CSS Styling (Enable) Add CSS below into CSS box .alireview-number-total-review span { width: 100%;} Then Save Should you
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Does Ali Reviews have integration with Klaviyo email marketing automation app?
We might bring Klaviyo integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How to integrate with themes from themes.shopify.com like Streamline, Retina, Pipeline, Venue, Icon?
Normally, reviews will be automatically shown on your site once you install our app already. However, if it does not work, please follow our instruction below: How to add Review widget on your page? How can I show rating star in the Product page ? How can I show the rating star in [
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Will Sidebar Widget be available on Ali Reviews?
Sidebar Widget is a great way to increase conversion rates by showcasing your store’s reviews on any page of your website without compromising your store’s layout. Sidebar Widget are being planned on our roadmap and will be available later this year, so stay tuned.  yet. We will try to develop a new integration with other sites in the near future. For more detail how can import review in bulk with Ali Orders can be found here If you need some more helps, please feel free to contact us via live c
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Ali Reviews - Cannot submit the review on the Review Request Email. What is the problem?
Sending an Emails for your buyer to ask for a review after their purchase. You totally can do that via our Email Campaign However, you face a problem when opening the Email. The email format is broken, and you cannot submit the reviews. Please be advised that the Mail application on your desktop/ laptop, such as Mail,
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Does Ali Reviews integrate with page builder & editor Zipify?
This issue is well acknowledged, and we are in an internal discussion with Zipify to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Are new reviews automatically added to my google shopping feed?
Are new reviews automatically added to my google shopping feed
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Ali Reviews - How to integrate with Searchanise platform - Smart search & Instant search
Product rating and the number of product reviews are displayed in both instant search and search results widget. With this feature, your customers can filter products by reviews, find products and purchase faster. To integrate Searchanise widgets with Ali Reviews, you'll need to enable the Ali Reviews integration in the Searchanise admin panel. Go to Searchanise admin panel -> **Inte
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Integration with AmpifyMe
In order to activate these elements, you need to install both Ali Reviews and AmpifyMe. About AmpifyMe AmpifyMe, a must have for mobile e-commerce, creates whole new mobile pages called AMP (Accelerated Mobile Pages) pages with a technology that will make your store consistently fast, beautiful and high-performing across devices, and distribution platforms. And of course it will NOT change your original
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Ali Reviews - Can I remove "Write a review" button?
From Ali Reviews 6.0, we make it easier for you to custom the look of the review. Follow this instruction to remove the Write a review button Go open the Show reviews tab on the Menu --> Manage Review box widget Open Appearance settings --> Summary settings --> turn off Write a review button NOTE: If you remove "Write a review" button, your customers can not write their real revie
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Ali Reviews - What is Wishlist and how to create it?
Ali Reviews is not able to create a Wishlist at the moment. However, it`s a common function which has been integrated with most of Shopify themes. You can go this website and type the key word "wishlist". For more detail about Wishlist can be found [here](https://fireapps.io/ecommerce-marketing/how-essential-is-t
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Does Ali Reviews have integration with Swell Loyalty & Rewards?
Swell Loyalty & Rewards
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Ali Reviews - How can I remove the bad reviews with low rating?
Instruction: Go to the Manage > Manage reviews Filter low rating reviews From here you can bulk delete all bad reviews Note: Bulk action for multi-product is only available from Essential plan If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How can I import reviews for products that have no reviews on AliExpress?
There are several solutions for this concern: You can use our Email feature to request your buyer to leave a review for the item that they bought. Check more information here. Import reviews from CSV file For more detail, how to import reviews to a product from CSV file, please check [this article](https://support.fireapps.io/en/article/ali-reviews-60-how-to-import-reviews-with-my-own-
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Why are the banner sliders, or slideshows suddenly disappeared after you installed Ali Reviews?
Fortunately, we are happy to assist this problem. Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support. Meantime, our technical team is going to check to fix it.
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Ali Reviews - Integration with Personalized Recommendations app by LoopClub
You can install Personalized Recommendations by LoopClub from this link. After you've installed this app, you can enable Ali Reviews elements in Personalized Recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click Integrations, and select Product reviews app tab. ![]
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Ali Reviews - How to integrate with ReConvert Upsell & Cross Sell by StilyoApps?
ReConvert is a simple yet powerful app for thank you page optimization. It allows you to customize your thank you page fully & easily with a drag & drop interface. You can download this app from here. The integration with Ali Reviews in thank you page will build trust and increase the percentage of Upsell as well as Cross sell for your products. HOW TO MAKE IT WORK Please make sure that you have already installed [Ali Reviews](h
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Does Ali Reviews have integration with AfterShip?
We might bring AfterShip integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Why was your Affiliate store able to chosen only Starter plan?
Unfortunately, all Affiliate and shopify trial plan customers can only choose Starter However, if you are upgrade to any Shopify Paid plan, you will be able to choose any plan from Ali Reviews. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@fireapps.io NOTE You will not be charged
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Does Ali Reviews integrate with Loyalty Lion?
Loyalty Lion
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How Google Shopping Feed works on Ali Reviews?
How Google Shopping Feed works on Ali Reviews?, google shopping
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Does Ali Reviews integrate with Privy - Pop Ups, Email & SMS?
Link to download Privy can be found here. This issue is well acknowledged, and we are in an internal discussion with Privy to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews have integration with OmniSend Email Marketing?
You can download this app from here. We might bring OmniSend integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews have integration with PushOwl?
You can download this app from here. We might bring PushOwl integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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No more Unlimited reviews ? What can I do with my current reviews/products numbers since they are more than my plan's limitation
From version 5.0, we decided to limit number of some elements per plan which you can get more details from this article This big change was planned, and informed to our customers during November 2019 via in-app chat + emails. If there`s anything unclear, please contact us via our live chat, or email us at [support@fireapps.io](mailto:support
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Ali Reviews - Why my reviews do not show on online store?
For some reasons, the reviews are not showing on your store. Please kindly check this article to find the causes and how to resolve this issue. Add review widget Please make sure you add the review widget on your store. Follow this instruction for more information If the reviews widget are not showing after adding. Please follow [this troubleshooting](https://support.fireapps.io/en/a
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Does Ali Reviews have integration with Smile.io - Rewards & Loyalty app?
Smile.io, Rewards & Loyalty app
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Ali Reviews - How do Audience settings work?
One of the new update on Ali Reviews version 6.0, Audience settings are used to target who can view the review widget on your store. You can have more than one widget which target different audiences. Take a look on the instruction bellow to know how this settings work This setting is placed on Show reviews --> Manage widget --> Personalize section This is Advanced setting which is only available from Essential plan Default settings It will set to show the widget for all visitors as
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Will Checkout Reviews be available on Ali Reviews?
An input field is automatically added to your checkout page which shows after the purchase. Customers can enter their comments into these fields. Also, checkout Review will get you instant reviews from customers and insight into their purchase motivation. Checkout Reviews is being planned on our roadmap and will be available later this year, so stay tuned.  on the Cart page To manage the available widgets on the specific pages To change the settings on the available widgets  HOW IT WORKS Turn on the Discount widget to display it on your store front Choose the Discount and set condition to apply it (for all reviews or for reviews with photo) Note: Discounts are created from your Shopify admin ![](https://storage.crisp.chat
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Ali Reviews - "Unauthorised use of code detected" What is this error?
When you open the Show settings via Ali Reviews - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us v
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Ali Reviews - How to copy reviews from one product to others
This feature is only available from Essential plan For some reason, you do not want to share reviews from one product to one or more other products. This feature is used to copy reviews from a certain product to other ones. Please go to Manage reviews tab to process this action. Copy individual review of one product to others. Press on the Action button on each review --> Copy reviews --> Select the product you want to share this review --> Finish ![](https://storage.crisp.chat/users/h
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Ali Reviews - Can I set number of reviews per load?
You can easily set the number of reviews showing per load on your store. This setting can be found on Show reviews --> Manage widget --> Appearance tab --> Interaction NOTE: With the kind of "Show more button" and "Pagination", you can set 20 reviews as the maximum number of reviews per page. If you want unlimited load, you can choose Infinity scroll. You can only set the reviews per load for
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Ali Reviews - When I upload the Logo into my Email Campaign, it was broken
You can write your own Email to send your customer. When you upload the logo/banner in the Email Campaign, you need to upload the .jpg format so that it can be displayed with the high quality If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related Articles: [How to use our Email Campaign feature?](https://support.fireapps.io/en/arti
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Ali Reviews - Up-sell with product combos in the review pops
Cross sell with product combos by displaying only reviews of products within a combo. This setting is only available from Essential plan Go to Show reviews > Open the Review pop widget > Move to Personalize tab > Product Options Add product options > Static trigger > Product combo Name this combo at first, and choose product(s) you want, then click Save button: Finally, do not forget to
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Ali Reviews - Why are my customers' written reviews disappeared after updating to version 6.0?
ISSUE In the previous version, you have tons of customers' manual written reviews. However, after update to the latest version, you are unable to find them on your Waiting list. **HOW TO RESOLVE ** Please do not worry, all the reviews are auto approved as unpublished reviews and saved on Manage reviews section. You can easily filter the "Customer" reviews, then edit/ publish/ delete the reviews as y
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Ali Reviews - Why the review section does not apply on my Shopify theme editor after I done modified in app?
From Ali Reviews 6.0, when you add the review widget, it will create a section on your Shopify Theme Editor. You can modify the review widget on both Shopify and in-app However, after you edit/ customized/ delete/ move the review section in Ali Reviews, it will take 2 - 5 minutes to reflect on Shopify Theme Editor, and vice versa. In Ali Reviews: In Shopify: , then activ
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Ali Reviews - What is Dynamic Review of Abandoned Cart?
The unique function which can help to reduce the Cart Abandoned rate by showing the reviews of the Products which are in cart. Please check bellow steps to know how to set it up: Choose the Review widget and where to show it Open the Show reviews tab on the menu, there are 3 types of widget: Review box, Review pops, Carousel Slider Please choose the Widget and where to place it as your needs. It's r
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Ali Reviews - Reward after customer writes a review via Review Request Email
To encourage customers to leave reviews via your Email campaign, you can notify the Reward on your Request Email. To show the discount on your Review Request Email, you will need to turn on the Discount options feature Enable the Discount tag on your Email campaign. In case you turn on the Discount option settings, but turn off the Discount tag. T
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Ali Reviews - Can I edit country of reviews in bulk?
Edit reviews feature is only available from Essential plan For some reason, you want to change the reviewers' location and it takes time to edit individual review. So we release the bulk action that allow you can bulk edit the country of all chosen reviews. Please follow the bellow instruction: Bulk edit country of reviews from several products Go to Manage reviews --> Choose reviews --> Action --> Bulk edit country --> Select the country you want to change to 