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Ali Reviews
Stunning social proof that drives brand growth
Ali Reviews - How can I show rating star in the Product page?
Here’re details that guide you how to add the code snippet in order to display rating star in the product page: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for product.liquid file (or product-template.liquid in some cases). . Select the page > choose the widget type Choose Existing widgets or C
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Ali Reviews - How can I show the rating star in Collection page?
To show the rating star in the Collection, you need to add the code snippet into the product-grid-item.liquid or product-card-grid.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page: Go to the product-grid-item.liquid or product-card-grid.liquid file. Then, find the following code line (A): {{ product.title }} Copy this code snippet (B):
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Ali Reviews - How to import reviews from AliExpress?
To start importing reviews: Make sure that you're using Chrome for desktop with Ali Reviews Extension installed. Go to Get -> Import -> Click on Import from Ali Express Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec. You
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Ali Reviews - Can I translate the review's content and the local text of the app?
Translate the text of the review widget. You can translate every strings of the app into your own language. Please go to Show --> Select the specific Widget In Look and Feel settings --> Go to Translation Edit the text as you want Translate the Rating text Please go to Show --> Theme Setting
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Ali Reviews - How does the "Reviewer Name" filter work?
Normally, when you import reviews from AliExpress, due to lack of real names in that platform, our third-party integration app will randomly add reviewer names to your reviews to make it more realistic. HOW IT WORKS Go to our Dashboard. Click on Get Reviews > Import Settings > Reviewer Filter Settings > Reviewer Name. There are 2 options for you to choose: Based on reviewer location: this option will be chosen by default. You can check list of 60 supported
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Ali Reviews - Integrating your Ali Reviews to Google Shopping Ads
Integrating your Ali Reviews to Google Shopping Ads
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Ali Reviews - How to fill review data in CSV file?
Fill in the review data according to these instructions: There are 8 main columns which are: Customer country code (Alpha-2 code), Product ID, Customer name, Rating, Content, Customer email, Published date, Image Link (Optional) Please do not rename or remove any of these columns Customer country code Please check this article to find the right country code **Product I
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Ali Reviews - Steps to Integrate with Google Shopping ads (also known as Product Listing Ads, or PLAs) via XML feed
Yes, integrate Product Ratings to Google Shopping is ready, so you can join after getting approval from Google team
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Ali Reviews - How to use our Email Campaign feature?
As a shop owner, you always want to get more reviews from purchased customers, you can use the Email Campaign feature to send emails asking for reviews after the orders fulfilled To set up the Email campaign, please follow these steps: 1/ Enable auto campaign 2/ Set up Email Header and Footer 3/ Create your Reviews request mail 4/ Create other mails (Upsell, Announcement...) 5/ Schedule the sending time 6/ Prepare Blocklist (if needed) ENABLE EMAIL CAMPAIGN Go to Email Setting
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Ali Reviews - How to customize the look of the review box?
With the latest update, you can easily customize the review widget's appearance. There are 2 settings to customize the Widget's appearance. Theme Settings: General settings for all widgets Look and Feel Settings: Customized settings for a specific widget Theme settings is the default settings of the widgets' appearance. Use quick template You can use some prepared templates for quick settings. More templates will be update soon General Settings You can ch
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Ali Reviews - How to get reviews for ALL PRODUCTS at once?
From version 3.3, bulk action feature is integrated to Oberlo. You now can click 1 button only, and get reviews for all products without entering URL as usual. This feature is now available on All Plans. There are 2 ways you can import reviews for all product: 1. On Ali Orders: Click button Sync with Oberlo to sync the link of Aliexpress products from Oberlo to Ali Orders  DIRECTLY from within Ali Reviews. HOWEVER, with the new function, Import reviews from CSV File, in the latest update version 5.2, you can achieve it if reviews from product A were prepared, OR could be exported to a CSV file previously. This will help to: Make sure that all reviews will be reviewed carefully by yourself in order to **avoid unexpected badl
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Ali Review - How to create a review page?
To create a review page, you can simply follow these steps: Login to Ali Reviews dashboard. Go to Show section -> open the Review Page --> add widget Widget settings From here you can: Look and feel: customize the appearance of the widget [Product options](https://support.fire
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Ali Reviews - How can I get review directly from Oberlo?
From version 3.2, Ali Reviews is now integrated with Oberlo - most popular fulfillment app for dropshipper. You now can click 1 button only from your Oberlo Product Page to get review directly from AliExpress without the need of filling product URL as usual. Note: Sometimes due to connecting problem, the Ali Review icon may not show, just refresh your browser and try again. This feature is available in All Plans.  is designed for stores that has the small amount of products. Main features of this plan is import and showing reviews. GET REVIEWS 500 reviews per product based on historical import Maximum you can import to 100 products Bulk import reviews with Ali Orders / Oberlo Import Reviews
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Ali Reviews - How to Upload Product Reviews XML Feed on Google Merchant Center?
This article will show you clearly how to Upload Product Reviews XML Feed on Google Merchant Center
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Ali Reviews - What will happen when you uninstall and re-install the app?
UNINSTALL ****The data will be there within 90 days as usual for user. RE-INSTALL You need to choose the plan again: Then approve charge to start using the app. HOW YOU WILL BE CHARGED AFTER RE-INSTALL If you choose the same plan as the plan before the uninstalling, please refer [this article](https://support.fireapps.io/en/article/with-a-paid-plan-will-i-be-charged-again-when-doing-u
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Ali Reviews - How will I be charged if I do upgrade/downgrade plans?
With your concern, when you upgrade from STARTER to ESSENTIAL, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STARTER plan, which is $9.00, and then upgrade to an ESSENTIAL plan, which is $19.90 plan on day 10 of the billing cycle.
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Ali Reviews - Why this message "Reviews are flying to your store" kept loading and waiting for a while for reviews imported.
It depends a lot on your Import setting and how many number of reviews on AliExpress link. Normally your reviews should be imported within 10 - 15 seconds. In some cases, after everything setup in Import setting, you start to import reviews but this popup keep loading for so long but you still do not see the result yet. Don't worry. Please have a look at some reaso
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Ali Reviews - How to Import Reviews From Other Apps via CSV File
Import reviews from Loox, Judge.me, Product Reviews, Stamped.io, Yotpo, Ryviu... to Ali reviews via CSV file
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Ali Reviews - How to manage/ edit/ delete the Reviews in Ali Reviews
To make it easier for you to manage the reviews, we create a new section called Manage Reviews. This article will clearly explain which actions can be done in this section Manage all reviews or reviews of some specific products The default page of Manage reviews will show all reviews which come from all sources of your store From here you can Sort reviews by Sources (Ali Express, CSV file, S
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Ali Reviews - Can I edit country of reviews?
You can simply change the country in your reviews by following this instruction: Go to Manage > Manage Reviews > You can choose to view the reviews of one or all products to open the windows reviews of that products > Click on Edit button. In this section, you can modify the countries. Don’t for
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Ali Reviews - What will happen with my data when I upgrade, or downgrade my plan?
Please read this article to know what will happen with the reviews when you change your plan. I. UPGRADE If you are going to upgrade, you will need to approve charge, and all data will be remained the same, and you can also experience the better features of Ali Reviews. Please refer our pricing plan here. DOWNGRADE Sadly to say that All reviews will be unpublished, and
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Ali Reviews - How to schedule my email sending time
You can simply set up how long after the fulfillment is done, an email will be sent to customer to request a review from them. Make sure to check shipping time for your order too, because you do not want customer to fill in a review before they actually receive ordered product. Example: I want to send email review request to my customer who have been ordered my product(s). Shipping time to Vietnam will be 1 day, and other countries will be 3 days, thus I am going to set sending email
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Ali Reviews - How to use Auto Update Review
Table of contents: I. First Glance Set Product Quantity Set Auto Update Rules General Setting II. How It Shows In Update List After You Have Done Setting Rules Update List Setting I. FIRST GLANCE When you access to "Update Reviews" at the 1st time, the Quick Tour instruction will be shown, so please click "Let`s start" to know how to use this function. STEP 1: SET PRODUCT QUANTITY Quantity of product per update Default numbers of produ
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Ali Reviews - How to resolve Duplicated reviews issue ?
The solution is, re-import reviews for that product and select Remove all imported reviews function. So it will automatically remove the old reviews, and import reviews again for you without being duplicated. Should you have any other concern, feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at [support@fireapps.io.](mailto
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Ali Reviews - Does Ali Reviews integrate with Google Rating?
HOW TO INTEGRATE THE GOOGLE RATING SETTINGS When you install Ali Reviews completely, Google rating for imported reviews/ratings to your store will be integrated automatically. You can test to check if everything is working properly on your store by using Google’s Structured Data Testing Tool. In case after your testing, you do not see rating stars show for a product, you can simply follow the following steps for that product to f
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Ali Reviews - Integration with Page Builder GemPages
GemPages is all-in-one tool that helps you design high-converting Shopify store without coding skills, just drag & drop. You can install it from here. Before starting, please make sure that you have already installed Ali Reviews app, and integrated with your store to enable product rating stars/reviews. HOW TO MAKE IT WORK? Step 1: Add review widget in Ali Reviews Go to Ali Reviews
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Ali Reviews - Can I export reviews?
AliReviews app does not have this function. We will try to include this feature in our future update, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Why I cannot preview my store when setting the widget?
You are setting the review widgets and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow There are 2 situations: Your store is enable "password protection". But please do not worry, all actions (add/ edit review widgets) are still working fine. You can enable the password to preview the page or go directly
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Ali Reviews - How to integrate with Rise: Gift Cards & Loyalty
Rise, Gift Cards & Loyalty
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Ali Reviews - How to find the Country Code for your reviews in CSV file.
In order to find the correct Country Code, you can follow below steps to check directly from our Ali Reviews app: Go Get >> Import Reviews >> Import Settings Select Reviewer Location, then you type your suitable country name, and its country code will be shown. OR you can take a look from our below images (divided by regions) as a reference: AFRICA ![](https://stora
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Ali Reviews - Can I publish/ unpublish all reviews at one click?
In some situations, you might want to publish/ unpublish all reviews. Please check bellow to better know how to process those actions quickly and easily Publish/ Unpublish all reviews of a product Go to Get --> Import Reviews --> Import from Ali Express Publish/ Unpublish reviews of some specific products OR all products Go to Get --> Import Reviews --> Import from Ali Express --> Cho
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Ali Reviews - How do Product Options settings work?
Product options setting is used to set which products' reviews can be show on the widget You can find this settings from Show --> Widget --> Choose the widget --> Product Options Check bellow to see what can be set here: For Review box: On Product Page: you can only show reviews of the corresponding product. So it will auto set "This product" On other pages: It will select "All product" as
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Ali Reviews - Tips how to submit Product Review Data Feed for Google Shopping
It will be easier with tips below once you submit Product Review Data Feed for Google Shoppings via XML format
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Ali Reviews - How to set up Carousel Slider?
We are getting many request to develop the Carousel Slider on homepage. Now, within the latest update - Ali Reviews version 6.0, this feature is now available. You can not only set up the Carousel slider on Homepage, but on all pages if you want This article includes 2 steps to set up the Carousel Slider Step 1: Add carousel slider widget Step 2: Widget settings Look and Feel: Customize the look of the carousel slider Product options: Set which products' reviews can be displaye
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Ali Reviews - When I clicked on Import review button, it shown nothing. What happened?
2 situations could happen, and please help to check more details as the following. SITUATION 1 When you press import reviews, is there nothing happen? Let's check which browser and which device that you're using. Kindly note that Ali Reviews Chrome Extension works only on the Google Chrome browser and only on the computer. It does NOT work on a tablet or mobile ph
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Ali Reviews - How to set up Review Pops?
Within the new update on Ali Reviews 6.0, there are some changes in the UI, some sections are rearranged in the more logical way. In which, the Review Pops section is removed from the Main Menu. This article includes 2 steps to set up the Review pops Step 1: Add review pops widget Step 2: Widget settings Look and Feel: Customize the look of the review pops Product options: Set which products' reviews can be displayed on the review pops Audience: Set target visitors to view th
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Ali Reviews - How to clearly understand the status of my email(s)?
Pending Section: Clicking on - button, and there will have few actions can be taken with Pending emails. Send now: Your email planned to be sent in the future will be sent now after clicking on this button, and this email will be moved to Sent status Stop: Your email will be stopped, and forwarded to Expired status Block user: Your customer email will be locked Block product: ONLY shown in Email Request Review, and this product will be blocked
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Ali Reviews - How to create staff account in Google Merchant Center ?
In order to help you to fix problems regarding Google Shopping ads integration, we would like to ask for staff account from Google Merchant Center with minimum permissions, and we are 100% surely that NO change will be done WITHOUT your permissions. Please follow below steps to send invitation to us properly Login to your [Google Merchant Center](https://www.google.co
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Does Shogun page builder have integration with Ali Reviews?
Shogun, PageFly, GemPages, LayoutHub
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Ali Reviews - How to move review box above Related Products section?
Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for product.liquid file, Then move Ali Reviews widget section above the Related Products section Finally, save it. We hope you could do it and it will be worke
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Ali Reviews - Can I import reviews from Amazon, Etsy, or other sources?
We might bring Amazon, Etsy and other sources integration function in the future update. Stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Unable to download XML file because of limited size and how to solve this?
You are getting below error while going to download XML file for manual uploading purpose: There are some common reason as following: Your XML file contains too many products And/or Product(s) has too many reviews as well as photos SOLUTION Due to Ali Reviews policy, your XML file should be smaller than 70MB, and the number of reviews in chosen products should be
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Ali Reviews - How to align your rating star correctly?
If your rating star is not aligned in the center, please follow these steps: Go to Shopify Dashboard > Online Store > Theme > Actions > Edit code Find the file (product.liquid file or product-template.liquid in some cases) which contains rating star code, then move the rating star code right after the line that contains {{product.title}} Clic
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Ali Reviews - Products are not synced to Ali Reviews Dashboard in Manage Reviews (Empty Dashboard)
At the moment, our server sometimes isn’t consistent, so it might affect to your back-end and your amount of products somehow. There are some problems such as: CASE 1: There is no products in Manage Review Tab (Empty dashboard). CASE 2: Can not find out some new products that you just imported (Missing products). SOLUTION FOR CASE 1 & 2 Simply ma
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Ali Reviews - How to track what happened with my emails?
Easily check your email status by going to Email Campaign section Ali Reviews > Emails > History There are 3 statuses your email may belong to Pending including emails which will be sent in the future, depends on how you configure them on your Email Setting. From here, you can check your scheduled emails, sending time, and process some actions, such as: send now, stop, block user **Sent
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Ali Reviews - Auto update reviews - How Auto Select Product rules work
Your reviews will be automatically updated based on Auto Select Product with rules below
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Ali Reviews - Ali Reviews Email Policy
This article describes the rules that limit the number of emails sent to your customers. These rules ensure that your customers receive the optimum number of emails at the most appropriate intervals, and are not spammed. Every single month, your emails quota is 150/1500/5000/10000 emails based on your plans including Starter/Essential/Premium/Enterprise respectively, and it will be reset back in the 1st day of the next month. For each buyer in your shop, he/she will rece
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Integration with Socialpublish app
Socialpublish (Facebook & Twitter Auto Post) is Number 1 social media auto posting app that provides you a hands-free, automated experience to sell more on social media. It only takes you a few minutes to schedule and post automatically your product feeds and offers on social accounts like Facebook and Twitter (Instagram and Pinterest are coming soon). [>>>Click “GET APP” to get FREE Plan now!!!](https://apps.shopify.com/social-publish?surface_detail=Facebook+%26+Twitter+Auto+Post&surface_inter
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Ali Reviews - With a Paid plan, will I be charged again when doing uninstall, and re-install an app?
With a Paid plan, will I be charged again when doing uninstall, and re-install an app
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Ali Reviews - Why my uploaded reviews are being missed on Google Merchant?
Why my uploaded reviews are being missed on Google Merchant, missing, miss
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Ali Reviews - How to import reviews with my own CSV file?
HOW TO IMPORT SAMPLE REVIEWS ** STEP 1 ** Go to Get >> Import CSV >> Choose the blank CSV template STEP 2 There are 3 sub steps required to import file CSV successfully: Download template .csv file to your computer. Fill in the data of reviews you’d like to import, open with any available spreadsheet tool (Google Sheet, Microsoft Excel, Apple Number, etc.) Check [this article
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Ali Reviews - How to use "Blocklist" section in Email Campaign?
Before starting this instruction, pleas kindly check this article to know how to use the Email Request Review feature BLOCKING USERS TO RECEIVE EMAIL REQUEST REVIEWS You can simply block your customer(s) from getting email request for review(s) after their purchases by following these steps The
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Ali Reviews - Integration with BoostCommerce Product Filter & Search
Does Ali Reviews have integration with BoostCommerce Product Filter & Search?
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Ali Reviews - Getting to know about Review Themes Settings
Theme settings is the default settings of the widgets' appearance. Use quick template You can use some prepared templates for quick settings. More templates will be update soon General Settings You can change the review section's / theme's / text's color Element Settings Show and hide the review elements , and click on Import Reviews button on the left side. Note: You are allowed to import sample reviews in bulk as shown in the below image. STEP 2 There are 3 sub steps required
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Ali Reviews - Can I sort the reviews showing on online store?
Absolutely, yes. There are 4 options: Sort by date Sort by photo Sort by rating Sort by content You can find this setting on Widget Settings --> Look and Feel. Remember to save your setting after finishing. Related articles: [How to show Review Widget on online store?](https://support.fireapps.io/en/article/how-to-show-review-widget-on-online-store-1o081gg/?160630146385
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Ali Reviews - See how my emails are performing
Email Report is located in **Report --> Email Campaign. It will be displayed when there has email sent, no matter option Start Email Schedule is On or Off in Email Setting. There is a filter in the right side which will help you to understand how emails are performing in the last 7/30/90 days. Total Emails: Total email which has been sent Emails Delivered: Total email which has been
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Ali Reviews - Is it possible to show all reviews of all products on home page?
We are happy to inform you that this feature is available from Ali Reviews 6.0. Not only Homepage, you can set to show all reviews on any widget. Please follow the following steps: Open the Show section --> Widget Add widgets on Homepage Also check this article to know how to add the review widgets on online store Widget Settings Click on the chosen widget to open the Widg
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Does Ali Reviews have integration with Klaviyo email marketing automation app?
We might bring Klaviyo integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - How can I hide the keywords that I don't want to show?
Go to Get => Import Reviews => Import Settings, you will see **Skip reviews with keywords ** box. Enter the blacklist keywords such as China, AliExpress,... or whatever you don't want to show on the comment. NOTE: please do NOT add any mark at the end of the word list. For ex: aliexpress,china,dropship Remember to Save Settings, then Ali Reviews will filter and hide
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Ali Reviews - How to remove the widget section on Shopify theme editor?
After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget fil
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Does Ali Reviews support AJAX loading?
If you figure out that the reviews box and rating star were added to your store properly, however, they are NOT being displayed at the 1st loading, and only appear when you reload, it means your website is using AJAX, a set of web development techniques that allow websites to load content onto the screen without refreshing the page. Unluckily currently our Ali Reviews does not support this technology yet due to technical limitation, and we are working on it for a fix at the earliest. As an a
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Ali Reviews - How to fix your average score box?
If you meet trouble with your average score box like the picture below Please go to Show > Theme Settings > CSS Styling (Enable) Add CSS below into CSS box .alireview-number-total-review span { width: 100%;} Then Save Should you
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Does Ali Reviews have integration with Ella theme?
At the moment, our app - Ali Reviews - is NOT compatible with Ella theme. The code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. NOTE Although we try to help you to integrate review with Ella theme, it`s not guarantee that your review is still on your theme, because the our code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. This issue is w
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Ali Reviews - How to remove the review box on non-review products?
Right now, that is NOT possible to hide review box on non-review products. The workaround is Using Oberlo/ Ali Orders Integration Function to quickly import reviews for ALL products just click 1 button without the need of filling product URL. OR you can write the manually reviews for these non-reviews products If you need some more helps, please feel free to c
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Ali Reviews - How to integrate with themes from themes.shopify.com like Streamline, Retina, Pipeline, Venue, Icon?
Normally, reviews will be automatically shown on your site once you install our app already. However, if it does not work, please follow our instruction below: How to add Review widget on your page? How can I show rating star in the Product page ? How can I show the rating star in [
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Integration with AmpifyMe
In order to activate these elements, you need to install both Ali Reviews and AmpifyMe. About AmpifyMe AmpifyMe, a must have for mobile e-commerce, creates whole new mobile pages called AMP (Accelerated Mobile Pages) pages with a technology that will make your store consistently fast, beautiful and high-performing across devices, and distribution platforms. And of course it will NOT change your original
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Ali Reviews - Can I restore deleted reviews?
Can I restore, revert deleted reviews on Ali Reviews
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Ali Reviews - Why is it not possible to add review widget on Homepage?
When you are trying to add the Review widget, you might face some following issues. Please do not worry, it won't affect much to your widget displaying. Please read detailed information bellow: Issue 1: Your Review Widget is currently unavailable Solution: Please go to Shopify Theme Editor, edit and save the settings on Homepage. Then go back to Ali Reviews, reload the page. After that,
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Why are the banner sliders, or slideshows suddenly disappeared after you installed Ali Reviews?
Fortunately, we are happy to assist this problem. Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support. Meantime, our technical team is going to check to fix it.
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Ali Reviews - Are new reviews automatically added to my google shopping feed?
Are new reviews automatically added to my google shopping feed
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Ali Reviews - Why are my reviews in CSV file not imported?
I have many reviews in CSV file, but only a few can be imported
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Ali Reviews - How to integrate with Searchanise platform - Smart search & Instant search
Product rating and the number of product reviews are displayed in both instant search and search results widget. With this feature, your customers can filter products by reviews, find products and purchase faster. To integrate Searchanise widgets with Ali Reviews, you'll need to enable the Ali Reviews integration in the Searchanise admin panel. Go to Searchanise admin panel -> **Inte
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Does Ali Reviews have integration with Smile.io - Rewards & Loyalty app?
Smile.io, Rewards & Loyalty app
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Does Ali Reviews have integration with PushOwl?
You can download this app from here. We might bring PushOwl integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews integrate with page builder & editor Zipify?
This issue is well acknowledged, and we are in an internal discussion with Zipify to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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No more Unlimited reviews ? What can I do with my current reviews/products numbers since they are more than my plan's limitation
From version 5.0, we decided to limit number of some elements per plan which you can get more details from this article This big change was planned, and informed to our customers during November 2019 via in-app chat + emails. If there`s anything unclear, please contact us via our live chat, or email us at [support@fireapps.io](mailto:support@fireapps
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Ali Reviews - How can I import reviews for products that have no reviews on AliExpress?
In the past, if you are getting a product with no reviews on Ali Express (AE), all the time answer will be that please look at the same product in AE with a different link and contain reviews, then try to import again with Ali Reviews. It will take time, and many of you have asked us for a better solution with less consumed time. With the new function, Import reviews from CSV File, in the latest update version 5.2, now we have an answer for your long-awaited concern. For more detail,
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Ali Reviews - How to integrate with ReConvert Upsell & Cross Sell by StilyoApps?
ReConvert is a simple yet powerful app for thank you page optimization. It allows you to customize your thank you page fully & easily with a drag & drop interface. You can download this app from here. The integration with Ali Reviews in thank you page will build trust and increase the percentage of Upsell as well as Cross sell for your products. HOW TO MAKE IT WORK Please make sure that you have already installed [Ali Reviews](h
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Does Ali Reviews have integration with dropshipping apps?
Currently Ali Reviews app has integration with Ali Orders and Oberlo app to import reviews in bulk, but other apps (like DSers, Dropified, Spocket, Zendrop, or EPROLO) yet. We will try to develop a new integration with other sites in the near future. For more detail how can import review in bulk with Ali Orders can be found here If you need some more helps, please feel free to contact us via live c
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Does Ali Reviews have integration with AfterShip?
We might bring AfterShip integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews integrate with Loyalty Lion?
Loyalty Lion
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Ali Reviews - Why was your Affiliate store able to chosen only Starter plan?
Unfortunately, all Affiliate and shopify trial plan customers can only choose Starter However, if you are upgrade to any Shopify Paid plan, you will be able to choose any plan from Ali Reviews. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@fireapps.io NOTE You will not be charged
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Ali Reviews - How to add Rating stars on featured product on Homepage?
To show the rating star in the product feature on Homepage, you need to add the code snippet into the feature-product.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page: Go to the feature-product.liquid file. Then, find the following code line (A): {{ product.title }} Copy this code snippet (B):
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Ali Reviews - Integration with Personalized Recommendations by Expert Village Media Technologies
You can install Personalized Recommendations - Wiser from this link. After you've installed this app, you can enable Ali Reviews elements in personalized recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click on Customize Widgets > Product Reviews tab. ![](h
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Does Ali Reviews have integration with Swell Loyalty & Rewards?
Swell Loyalty & Rewards
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Will SMS Review Request be available on Ali Reviews?
Collecting more reviews will become more and more conveniently when it`s available via not only Email but also SMS messages. This will help maximize your reach, and increase the reviews that are submitted to your store. SMS Review Request is being planned on our roadmap, and will be available later this year, so stay tuned. NOTE This plan may be changed without prior notice. If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps
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Ali Reviews - Why I can't remove the "International" in Email Automation Campaign section?
At the moment, unluckily this International option can't be removed, and we will improve it in the future releases. For now, please consider to use Blocklist (Product/User) function. Instruction can be found here If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps.i
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Does Ali Reviews integrate with Privy - Pop Ups, Email & SMS?
Link to download Privy can be found here. This issue is well acknowledged, and we are in an internal discussion with Privy to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Ali Reviews have integration with OmniSend Email Marketing?
You can download this app from here. We might bring OmniSend integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Integration with Personalized Recommendations app by LoopClub
You can install Personalized Recommendations by LoopClub from this link. After you've installed this app, you can enable Ali Reviews elements in Personalized Recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click Integrations, and select Product reviews app tab. ![]
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Ali Reviews - How to integrate review with themes NOT from themes.shopify.com
We always try our best to assist you in fixing issue within our scope of work, for your case, please feel free to contact our Support team via our live chat channel, or our email at support@fireapps.io for further support.
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Ali Reviews - Why are my reviews not translated after importing from AliExpress?
Recently you may find that function Translate into your chosen language does not work properly after importing reviews from AliExpress. The behind reason is that we have used Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in original language without translating if that review has been only created within 7 days compared to current day. Recommendation Set to choose reviews from specific countries, Go to Import Settings > **Re
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Will Checkout Reviews be available on Ali Reviews?
An input field is automatically added to your checkout page which shows after the purchase. Customers can enter their comments into these fields. Also, checkout Review will get you instant reviews from customers and insight into their purchase motivation. Checkout Reviews is being planned on our roadmap and will be available later this year, so stay tuned. ![](https://storage.
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Ali Reviews - What is Wishlist and how to create it?
Ali Reviews is not able to create a Wishlist at the moment. However, it`s a common function which has been integrated with most of Shopify themes. You can go this website and type the key word "wishlist". For more detail about Wishlist can be found [here](https://fireapps.io/ecommerce-marketing/how-essential-is-t
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Ali Reviews - Not reach limitation yet, but I can't add more review ? How does data limitation work?
With recent updated version, 5.0, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans, and how it calculates. Therefore, we hope that everything will be clearer to you after reading this article. Note that main purpose of this change (from Unlimited to Limited) is to serve your data a
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Ali Review - Review box on Product page is not showing after adding via Ali Reviews
After you followed this instruction to add the review widget and make sure all the widget settings was correct. However, the review widget is still not showing on your online store, kindly check bellow step for manual installation You are using more than 1 Prod
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Does Ali Reviews have integration with Firepush?
You can download this app from here. We might bring Firepush integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Can I show Rating Summary box/ Write A Review button on Homepage?
Right now, that is NOT possible to add the Rating Summary box and Write A Review button on Homepage. Sorry for any inconvenience caused to you. Should you need any further support, feel free to contact us via live chat or email support@fireapps.io
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Ali Reviews - How to change the rating stars' color?
With the latest update, you can easily customize the review widget's appearance. There are 2 settings to customize the Widget's appearance. Theme Settings: General settings for all widgets Look and Feel Settings: Customized settings for a specific widget For the Rating stars under the product tittle Please go to Show --> Theme Settings --> Rating icon ![](https://storage.crisp.chat/use
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Ali Reviews - Can the visitors write reviews on my online store?
Absolutely yes, if you don’t import reviews from AliExpress, you can ask your customers to write a real review on your web store. Just simply click on "Write a review" in review section and write some words, then submit review. Note: images' size cannot be bigger than 10MB HOW TO MANAGE MANUAL REVIEWS Waiting list The written reviews then will be kept in the Approve Reviews section by
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Ali Reviews - Can I change appearance of my Review Pops?
Go to Show > Select Page > Open the Review Pops widget To change the appearance of the Review pops, please open the Look and Feel settings Choose the review pops layout Display customer's name in review, OR an alternative (for e.g. Someone) Turn on/off Popup thumbnail (there are 3 options here, Use review photo (first photo), Use product featured image (in case review does not have photo), or use abstract image from our existing database) Edit content of the revie
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Ali Reviews - Does Ali Review offer Free trial?
In order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial for FREE. Before the trial You can try the paid plan without getting charge, then you can have the final decision at the end of trial period. No billing address required in the trial period. You will need to pick a plan and approve the charge after 7-day trial After the
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Ali Reviews - How can I solve the problem with sample reviews template file when uploading?
Most of people usually meet trouble with their CSV file when uploading. First, please check this article to know how to fill in the data in CSV file correctly Then have a look on some common errors as bellow, and how you can solve them Error 1: All required fields are incorrect This error will appear when your required content from CSV file is missed. SOLUTION: please
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Ali Reviews - Why can't I import reviews? Import reviews is not working?
PREREQUISITES In order to import reviews successfully, at first please make sure that you have met these following requirements: 1. There are reviews showing in Ali Express as the below picture If NO reviews is showing here, Ali Reviews will NOT work, and you will need to find another product to get reviews. 2. The Review form is presented properly on your Prod
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Ali Reviews - Why my reviews do not show on online store?
For some reasons, the reviews are not showing on your store. Please kindly check this article to find the causes and how to resolve this issue. Add review widget Please make sure you add the review widget on your store. Follow this instruction for more information If the reviews widget are not showing after adding. Please follow [this troubleshooting](https://support.fireapps.io/en/a
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Ali Reviews - How to remove the leftover code after having the app uninstalled?
We would love to show you how to get rid of it or remove it out of your site completely. You can simply follow these steps: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget files For example: alireviews-widget-19.liquid (in which, 19 i
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Ali Reviews - How can I remove the bad reviews with low rating?
Instruction: Go to the Manage > Manage reviews Filter low rating reviews From here you can bulk delete all bad reviews If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Cannot submit the review on the Review Request Email. What is the problem?
Sending an Emails for your buyer to ask for a review after their purchase. You totally can do that via our Email Campaign However, you face a problem when opening the Email. The email format is broken, and you cannot submit the reviews. Please be advised that the Mail application on your desktop/ laptop, such as Mail,
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Ali Reviews - Can I add Reviews Images into CSV file?
From Ali Reviews 6.0, you can now attach the reviews' image into the CSV file, more detailed can be found bellow In the CSV template which you can download in-app, you can see the reviews' image column Image format: A public Image URL with formatting as .jpg, .jpeg, .png, .gif For example: https://www.gstatic.com/webp/gallery/1.jpg https://ae01.alicdn.com/kf/Ua165293f2e3a4c5cbdb21ea873a16bbfv.jpg You can have max 5 images in a reviews, each image is separated by a comma ","  if you want to get a random number of reviews per import. Choose Fixed option if you want all p
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Ali Reviews - Can I remove "Write a review" button?
In Ali Reviews 6.0, we make it easier for you to custom the look of the review. Follow this instruction to remove the Write a review button Go to Show section --> Widget, after setting up the review box, click on the widget to open its settings Open Look and Feel settings --> turn off Write a review button NOTE: If you remove "Write a review" button, your customers can not write their real rev
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Ali Reviews - What's new in Ali Reviews version 6.0
The latest version 6.0 of Ali reviews which has a huge change in UI, updates new great features: Add images in CSV file, import reviews from other apps via CSV file, sync reviews among a group of products, smart widget
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Ali Reviews - How do Audience settings work?
One of the new update on Ali Reviews version 6.0, Audience settings are used to target who can view the review widget on your store. You can have more than one widgets which target different audiences. Take a look on the instruction bellow to know how this settings work Default settings It will set to show the widget for all visitors as default Detect the audience based on the triggers Country:
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Ali Reviews - Can I exclude some products' reviews from showing on the widgets? (AR6)
You can choose which products' reviews can be displayed on the specific widget Go to Show --> Choose the widget --> Widget Settings --> Product Options From here, you can put the products into the Exclude list Hope this helps you If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - New update on review limitation on Ali Reviews
Since the latest update on (fill ngày vào) , We have some changes in our Pricing plans. More detail could be found here. In the previous version, Manual written reviews are not included in total reviews. However, from this version, we decide to calculate the Manual reviews in the total reviews. There are some notes you need to know: Limitation of reviews per product
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Ali Reviews - Can I have a custom plan?
At the moment, our highest plan, ENTERPRISE, allows users to: Import maximum of 50,000 reviews per product and/or 50,000 products. Send 10,000 email reviews per month If you reach the limitation, you won't be able to import more reviews or send more emails In case your business requires more reviews/ emails that the limitation, please do not hesitate to contact us via our live chat, or email us at support@fireapps.io, at any time. We are more th
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Ali Reviews - How will Ali Reviews widgets show on my store when I install/ re-install the app/ change theme/ update version?
Please check this article to know how the Ali Reviews widgets work on your store when you've done these follow actions: First install the app Re-install the app Change theme Update from Ali Reviews 5.4 to Ali Reviews 6.0 Find detailed information for each situation bellow First install the app. Review box: auto show on your store front with default settings. For further customize, please check [this article](https://support.fireapps.io/en/article/can-i-customize-the-
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Ali Reviews - Why does Ali Reviews need the View Customers permission?
In the latest version, Ali Reviews 6.0, you will need to update app permission. We will need to view your customers data which is needed to use our new feature - showing review widget for specific customer based on triggers. We need this permission to ensure you can use all new features in this update. Please do not worry, your data is safe with us. If you need some more helps, please feel free to conta
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Ali Reviews - What are limitations with import sample reviews function in Starter and Essential plan?
STARTER PLAN Currently this valuable function is only available in ESSENTIAL, and PREMIUM plan, so please consider to upgrade your current plan. ESSENTIAL PLAN Some features will be limited as following: The limitation of HIGHEST Reviews Quantity Per Import is 20 each time. Please re-import to have more than 20 reviews/ product PREMIUM PLAN The limitation (to keep performance in the best way) is that the _HIGHE
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Ali Reviews - Could I change the text of the rating stars into another text/ language?
Yes, you could translate it in a few steps, please go to Show --> Theme Settings --> scroll down to "Go to Translation" section Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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Ali Reviews - Can I set number of reviews per load?
You can easily set the number of reviews showing per load on your store. This setting can be found on Show --> Widget --> Open the Widget --> Interaction NOTE: With the kind of "Show more button" and "Pagination", you can set 20 reviews as the maximum number of reviews per page. However, if you want unlimited load, you can choose Infinity scroll. Should you have any other concern, feel free to conta
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Ali Reviews - Can I add the existing widgets to another page?
From Ali Reviews version 6.0, you can create many widgets, each widget can have different settings. If you want to use the same widget style in another page, you can easily add the existing widget with the customized settings into the new page. HOW TO ADD EXISTING WIDGETS Go to Show --> Widget --> Choose the page --> Add existing widget IMPORTANT NOTE There will be 2 options: Use the existing
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Ali Reviews - Why some products' reviews are not showing on the review pops?
In your review pops widget, you have set to show reviews of some specific reviews on Product Options settings. However, you do not see the reviews of product A, but it keeps showing reviews from product B. Please let us explain how this feature works. First, you can add multi products on the Product Options. Then Ali Reviews will pick random reviews from these products, and show on the Re
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Ali Reviews - I want to exclude the archived/ draft products from getting reviews
At the moment, the Archived / Draft products are still showing in Ali Reviews. We are already aware of this update from Shopify, and will implement in future versions. Here are some temporary solutions you can follow to not get reviews for those products: Unpublish the reviews so that they won't show on your Review page Check the products' status manually, and exclude those Archived / Draft produ
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Ali Reviews - Can I show reviews on Cart page?
From Ali Reviews 6.0, it will allow you to set up the reviews on Cart page easier and quicker. Check this article for detailed instruction There are 2 steps: Add widget Widget settings ADD WIDGET Please go to Show --> Widget --> Choose Cart page --> Add widget There are 3 types of widgets (Review box, Review pops, Carousel Slider) WIDGET SETTINGS After adding the widget, click on
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Ali Reviews - Why the review section does not apply on my Shopify theme editor after I done modified in app?
From Ali Reviews 6.0, when you add the review widget, it will create a section on your Shopify Theme Editor. You can modify the review widget on both Shopify and in-app However, after you edit/ customized/ delete/ move the review section in Ali Reviews, it will take 2 - 5 minutes to reflect on Shopify Theme Editor, and vice versa. In Ali Reviews: In Shopify: ![](https://storage.crisp.chat/u
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Ali Reviews - Why are my customers' written reviews disappeared after updating to version 6.0?
ISSUE In the previous version, you have tons of customers' manual written reviews. However, after update to the latest version, you are unable to find them on your Waiting list. **HOW TO RESOLVE ** Please do not worry, all the reviews are auto approved as unpublished reviews and saved on Manage reviews section. You can easily filter the "Customer" reviews, then edit/ publish/ delete the reviews as y
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Ali Reviews - When I upload the Logo into my Email Campaign, it was broken
You can write your own Email to send your customer. When you upload the logo/banner in the Email Campaign, you need to upload the .jpg format so that it can be displayed with the high quality If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related Articles: [How to use our Email Campaign feature?](https://support.fireapps.io/en/arti
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Ali Reviews - How many reviews can I import to my store if I use Ali Reviews?
With Ali Reviews, you can import maximum 50,000 reviews for each product depend on the plan you're in: Starter Plan: 500 reviews / product Essential Plan: 1,500 reviews / product Premium Plan: 10,000 reviews / product Enterprise Plan: 50,000 reviews/ product The quantity of the reviews depends on your needs. However, the number and size of images attached to the reviews may slow down your web speed if you get too many reviews for each product. Hence we highly recommend you
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Ali Reviews - Up-sell with product combos in the review pops
Cross sell with product combos by displaying only reviews of products within a combo Go to Show > Widget > Product page > Review pops Open widget settings > Product options Then turn on the button "Display reviews of all products" > Add product options > Static trigger > Product combo Name this combo at first, and choose product(s) you want, then click Save button: Finally, do n
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Ali Reviews - Why does Reviews Pops not work in my store?
You have done setting the review pops. However, they are not popping into your online store. Please check this article to learn some possible causes of this concern. Make sure the Product Options are set correctly There are 2 options: to show all products' reviews OR to show specific products' reviews In case you add product option based on the Triggers, please make sure those products have reviews Review options settings If there is no review which match your Review options se
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Ali Reviews - "Unauthorised use of code detected" What is this error?
When you open the Show settings via Ali Reviews - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us v
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Ali Reviews - Error when submitting the reviews via Email Request Reviews
Recently, we are having an error when submitting the reviews via the Email Request Reviews. When you press "Submit" button, it will direct you to the Product page. The following problems happen It's not scrolling down to the Write a review section but stay on the top of the Product page. The already written reviews in Email has been disappeared, customer has to write the review again Those issue
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Ali Reviews - How the Pin Reviews feature works?
"Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews Here's the rules how the Pin feature works Pinned reviews will show before other reviews. Among the pinned reviews, it will display in the order from the latest review to the oldest one, based on the Review date Unpinned reviews will display according to your Sor
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Ali Reviews - How to fill in the data on Sample Review template?
Fill in the review data according to these instructions: There are 7 main columns which are: Customer country, Customer name (male), Customer name (female), Rating, Content, Published date, Image Link (Optional) Please do not rename or remove any of these columns Country code Please check this article to find the right country code Customer name You only need t
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