Plan and Pricing

• Ali Reviews - Which plans are Ali Reviews offering?

  There're 4 plans in Ali Reviews. I. STARTER II. ESSENTIAL III. PREMIUM IV. ENTERPRISE You can view the Pricing detail page on embedded app section In case your need is HIGHER than ENTERPRISE plan, check [this article](https://support.fireapps.io/en/article/ali-reviews-can-i-have-a-custom-plan-13mlmaVery popular

• Ali Reviews - How will I be charged if I do upgrade/downgrade plans?

  First of all, you can view and select the Pricing plan on embedded app section With your concern, when you upgrade from STARTER to ESSENTIAL, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to [Shopify Policy](https://help.shopify.com/en/Popular

• Ali Reviews - What will happen with my data when I upgrade, or downgrade my plan?

  Please read this article to know what will happen with the reviews when you change your plan. I. UPGRADE If you are going to upgrade, you will need to approve charge, and all data will be remained the same, and you can also experience the better features of Ali Reviews. Please refer our pricing plan here. DOWNGRADE ![](https://storage.crisp.chat/users/helpdesk/website/51849c8dePopular

• Ali Reviews - What will happen when you uninstall and re-install the app?

  UNINSTALL The data will be there within 90 days as usual for user. NOTE: for old users who still use the old Free plan, the data will be saved for 45 days after you uninstall the app RE-INSTALL You need to choose the plan again. Then approve the charge to start using the app. HOW YOU WILL BE CHARGED AFTER RE-INSTALL If you choose the same plan as the plan before the uninstalling, please refer [this article](https://support.fireapps.io/en/article/with-a-paid-plan-will-i-be-chPopular

• Ali Reviews - How to pause the app subscription?

  For some situations, you would like you stop the app subscription without deleting it. Ali Reviews has released the Pause plan option to help you with that request. This article will answers your wonderings about the Pause plan: What is Pause plan? How to process the Pause plan? What happens with my data when I pause the subscription? [How to Reactivate my plan andFew readers

• Ali Reviews - Can Development Store use the higher plan than Starter?

  Unfortunately, all Affiliate and shopify trial plan customers can only choose Starter However, if you are upgrade to any Shopify Paid plan, you will be able to choose any plan from Ali Reviews. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@fireapps.io NOTE You will not be chargedFew readers

• Ali Reviews - How many reviews can I import to my store if I use Ali Reviews?

  With Ali Reviews, you can import maximum 50,000 reviews for each product depend on the plan you're in: Starter Plan: 500 reviews / product Essential Plan: 1,500 reviews / product Premium Plan: 10,000 reviews / product Enterprise Plan: Unlimited reviews/ product The quantity of the reviews depends on your needs. However, the number and size of images attached to the reviews may slow down your web speed if you get too many reviews for each product. Hence we highly recommend yFew readers

• Why should I use the Customer Success Manager Service?

  Why should I use the Customer Success Manager Service?, CSMFew readers

Collect reviews

• Ali Reviews - How to install Ali Reviews Local Extension?

  In order to use the Import Review via AliExpress feature, you will need to install temporarily a local Chrome extension. We expect that the official Chrome extension version will be available in the coming weeks (depends on Google's Extension team), and we will inform you properly when it is ready. NOTE: make sure that you are using the format link like the following when importing review: https://www.aliexpress.com/item/1005001839838119.html Here are the instruction videos for [Windows uVery popular

• Ali Reviews - How to import reviews from AliExpress?

  From August 18, 2022 we have generally changed our app to an embedded app on Shopify dashboard, so that you can performance all the actions through the app section on Shopify admin Please follow bellow steps to import reviews from Ali Express: Make sure that you're using Chrome for desktop with Ali Reviews Extension installed. Reload the app before starting import reviews on the first time OpenVery popular

• Ali Reviews - How to fill review data in CSV file?

  CSV file structure There are 8 main columns in the CSV file as the following: Customer country code (Alpha-2 code) Product ID Customer name Rating Content Customer email Published date Image Link (Optional) How to fill data properly and import successfully Firstly, please make sure to NOT rename and/or add new/remove any of existing columns. Secondly, please check below information to have full understanding about which data should be put in each column. Otherwise,Very popular

• Ali Reviews - Why can't I import reviews via Ali Express? Import reviews is not working?

  PREREQUISITES In order to import reviews successfully, at first please make sure that you have met these following requirements: 1. Make sure there are reviews showing on Customer reviews tab on Ali Express. If there's no review here, Ali Reviews will not able to import, and you will need to find another product link to get reviews. If it asks you to verify, please kiVery popular

• Ali Reviews - How to import reviews with my own CSV file?

  You can ** STEP 1 ** Go to Import Reviews --> CSV file --> from there you can choose the spreadsheet option STEP 2 There are 3 sub steps required to import file CSV successfully: Download template .csv file to your computer. Fill in the data of reviews you’d like to import, open with any available spreadsheet tool (Google Sheet, Microsoft Excel, Apple Number, etc.) Check [this articlVery popular

• Ali Reviews - How to use the Auto Request Reviews via email?

  As a shop owner, you always want to get more reviews from purchasers, Review Request via Email feature can help you to set up an Email campaign in order to encourage purchaser to leave a feedback for your store To set up the Review request email campaign, please follow these following guidance: Enable the email campaign Schedule email timing Email configuration Note ENABLE EMAVery popular

• Ali Reviews - Why this message "Reviews are flying to your store" kept loading and waiting for a while for reviews imported.

  It depends a lot on your Import setting and how many number of reviews on AliExpress link. Normally your reviews should be imported within 10 - 15 seconds. In some cases, after everything setup in Import setting, you start to import reviews but this popup keep loading for so long but you still do not see the result yet. Don't worry. Please have a look at some reasons as below and follow accordingly steps: Your products have so many reviews on Aliexpress and thus the app nVery popular

• Ali Reviews - How to Import Reviews From Other Apps via CSV File

  Import reviews from Loox, Judge.me, Product Reviews, Stamped.io, Yotpo, Ryviu... to Ali reviews via CSV fileVery popular

• Ali Reviews - How to find the Country Code for your reviews in CSV file.

  Please check bellow to find the country code for each country A B |Popular

• Ali Reviews - How to get reviews for all products at once?

  CONDITION TO USE: You use Ali Orders/ Dsers to import and manage your products You install both Ali Reviews and Ali Orders/ Dsers on your store Ali Reviews Chrome extension is needed HOW TO USE There are 3 ways you can import reviews for all product: 1. On Ali Orders: Go to Products --> Product list. Filter the products from Aliexpress and click button *Import all reviewsPopular

• Ali Reviews - Why are my reviews not translated after importing from AliExpress?

  Recently you may find that function Translate into your chosen language does not work properly after importing reviews from AliExpress. The behind reason is that we have used Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in original language without translating if that review has been only created within 7 days compared to current day. Recommendation Set to choose reviews from specific countries, Go to Import Settings > **ReSome readers

• Ali Reviews - Why are my reviews in CSV file not imported?

  I have many reviews in CSV file, but only a few can be importedSome readers

• Ali Reviews - How to schedule my email sending time

  Review request email should be sent right time after your customer receives the items. By default, Ali Reviews send the emails 15-day after the order fulfilment. At the moment, Ali Reviews can only set the sending time from the fulfilment date. Based on your basic delivery time, please manually calculate how long it takes to send the email after the fulfillment date. Schedule Email timingSome readers

• Ali Reviews - Encourage customer to write reviews with Discount options

  To encourage your customers to leave reviews after their purchase, you can use our brand new feature - Discount options. You can find this feature on Collect reviews or Show reviews --> Discount settings (This feature is available from Essential plan) HOW IT WORKS Activate the Discount option to display it on your store front and include it on the Review request Choose the Discount and set condition to apply it (for all rSome readers

• Ali Reviews - Can I add Reviews Images into CSV file?

  From Ali Reviews 6.0, you can now attach the reviews' image into the CSV file, more detailed can be found bellow In the CSV template which you can download in-app, you can see the reviews' image column Image format: A public Image URL with formatting as .jpg, .jpeg, .png, .gif . In case, you have some images on your local computer but you don't have any idea how to create the public links, please refer to [this article](https://support.fireapps.io/en/article/how-can-i-create-a-public-linkFew readers

• Ali Reviews - How to use "Blocklist" section in Email Campaign?

  Before starting this instruction, pleas kindly check this article to know how to use the Email Request Review feature On Auto Request, you can set a blocklist to prevent sending emails for some specific emails/ products. BLOCKING USERS TO NOT RECEIVE AUTO EMAIL REQUEST REVIEWS You can simply block your customer(s) from getting emFew readers

• Ali Reviews - How can I exclude some keywords from the reviews?

  If you import reviews from Ali Reviews, and you do not want to get the reviews which contains some specific keywords, please follow the bellow steps Go to Import reviews => Import Reviews from Ali Express => Import Settings, you will see **Skip reviews with keywords ** box.  Enter the blacklist keywords such as AliExpress,... or whatever you don't want to show on the comment.  NOTE: We automatic added some excluded keywords for you to increase the quality of reviews. PleaFew readers

• Ali Reviews - Why I can't remove the trigger for "All Countries" in Review Request Email?

  At the moment, unluckily this All Countries option can't be removed, and we will improve it in the future releases. For now, please consider to use Blocklist (Product/User) function. Instruction can be found here If you need some more helps, please feel free to contact us via live chat or email us at [support@fireapps.Few readers

• Ali Reviews - When I clicked on Import review button, it shown nothing. What happened?

  2 situations could happen, and please help to check more details as the following. SITUATION 1 When you press import reviews, is there nothing happen? Please make sure you install Ali Reviews Extension Please help to change to Chrome browser or Microsoft Edge browser on a computer/ laptop (it's impossible to import reviews via mobile or tablet), and import reviews again. It should work well.Few readers

• Ali Reviews - How to request reviews via SMS

  SMS marketing is one of the popular solution to extend your business. That's why Ali Reviews has officially integrated with Messent - the SMS solution app which help you to collect the reviews via SMS campaign. WHERE IS THE FEATURE On the left menu, open Collect reviews --> SMS Request HOW TO USE Integrate with Messent. Install Messent app (Free to install), then activate the integration ThiFew readers

• Ali Reviews - How to collect reviews for my product

  With Ali Reviews, there are several ways to get the reviews to your products. Please check bellow for detailed information Send Email to request your customer to leave a review after purchased Check out our Email Campaign feature which allows you to send Email Request Reviews for your customer Collect reviews via SMS Prepare an SMS campaign to collect reviews from the customers aftFew readers

• Ali Reviews - Cannot submit the review on the Auto Request via Email. What is the problem?

  Sending an Emails for your buyer to ask for a review after their purchase. You totally can do that via our Email Campaign However, you face a problem when opening the Email. The email format is broken, and you cannot submit the reviews. Please be advised that the Mail application on your desktop/ laptop, such as Mail,Few readers

• Ali Reviews - How can I import reviews for products that have no reviews on AliExpress?

  There are several solutions for this concern: You can use our Email feature to request your buyer to leave a review for the item that they bought. Check more information here. Import reviews from CSV file For more detail, how to import reviews to a product from CSV file, please check [this article](https://support.fireapps.io/en/article/ali-reviews-60-how-to-import-reviews-with-my-own-Few readers

• Ali Reviews - Why does it still get negative ratings even when I set positive rating options before import reviews?

  Please be advised that your reviews will be imported based on your Import Settings. The default settings would include 10% rate of Negative reviews. You will need to change this rate to 0% if you do not want to get Negative rating reviews. Note: This is the Advanced setting which is only available from Essential plan Should you need further support, please feel free to contact us via live chat in-apFew readers

• Ali Reviews - Schedule Request reviews via Email for old orders

  Request reviews via Email for old ordersFew readers

• Ali Reviews - Remind customer to leave reviews via Email Reminder

  Email Reminder, Remind customerFew readers

• Ali Reviews - I want to exclude the archived/ draft products from getting reviews

  At the moment, the Archived / Draft products are still showing in Ali Reviews. We are already aware of this update from Shopify, and will implement in future versions. Here are some temporary solutions you can follow to not get reviews for those products: Unpublish the reviews so that they won't show on your Review page Check the products' status manually, and exclude those Archived / Draft products from importing reviews If you need some more helps, please feel free to contact us viaFew readers

• Ali Reviews - Request Dashboard: Tracking how the Review request via SMS works

  Ali Reviews will send the SMS to your customer to ask for the review according to your settings on Review request via SMS Request Dashboard allows you to manage all the SMS and see how they work. Quick access to the Request Dashboard: https://app.alireviews.io/collect-reviews?tab=request-dashboard Open tab SMS Request Review 1. Understand the status of SMS Request reviews. Ready: The SMS request review is ready to beFew readers

• Ali Reviews - How to create a QR code so that customer can scan and submit the review

  Ali Reviews allows you to create a QR code for each order, your customer can scan this QR code and submit a review for the items they bought. CONDITION TO USE You are on at least Essential plan HOW IT WORKS You will see all the orders on the Request Generator tab You can create the QR code for each request by clicking on the Create QR code button All done, then you can print this QRFew readers

• Ali Reviews - What is Social Request?

  Ali Reviews helps you to generate a message based on the order's information. In this message, there's link to request review. You can copy that generated message and send to your customer via social platform's inbox after the order was delivered, so that your customer can leave a review for your product. That's what we call Socail Request. CONDITION TO USE You are on Essential plan and higher HOW IT WORKS You will see all the orders on the [Request Generator tab](https://app.aFew readers

• Ali Reviews - Schedule manual requests for orders out side Shopify via CSV file

  If the Auto Request feature is enable, Ali reviews will schedule an auto email after the order is fulfilled. However, in case you have orders which are not from Shopify, Ali Reviews can also help you to send manual review request via CSV file, so that you can collect reviews from them. HOW IT WORKS Step 1: Configure the Email content. We will use the same content set on Auto rFew readers

• Why the button "Import Reviews" is not working from Dser?

  The limitation of bulk import review from DserFew readers

• Ali Reviews - Why does the reviewer name show as ***?

  Since you are importing the reviews on Ali Express, we will get the exact reviews from there. The reviewer names on Ali Express are showing as *** or Ali Express Shopper. For Ali Express Shopper, we have an option on Import Settings to convert it into * If you wish to show the full name, please kindly manage and edit the reviewer name manually. ![](https://storage.crisp.chat/users/helpdesk/websFew readers

• Ali Reviews - Import reviews from Amazon

  Ali Reviews provides an option to collect real reviews from the product's supplier on Amazon. To start collecting reviews from Amazon, please follow the bellow instruction On Import reviews menu, you will see the Amazon tab Check Import Setting to set the general conditions of importing. Only reviews which match the condition can be imported Select a product to import reviews Click on the Import reviews button --> Insert Amazon's product URL All done. You can now manage thFew readers

• Ali Reviews - How to get the correct product link on Amazon

  This article will explain which Amazon URLs are validate and are able to use to import reviews The product link Example: https://www.amazon.com/LeapFrog-Learning-Friends-Frustration-Packaging/dp/B07CCFDZZ3/ref=lp_16225015011_1_4 The all reviews link: Go to Amazon product link, scroll down, you will see the See all reviews button. Clicking on it will open the all reviews link Example: https://www.amazon.com/LeapFrog-Learning-Friends-Frustration-Packaging/product-reviews/B07CCFDZZ3/ref=cFew readers

• Ali Reviews - Reward after customer writes a review via Review Request Email

  To encourage customers to leave reviews via your Email campaign, you can notify the Reward on your Request Email. To show the discount on your Auto Request, you will need to turn on the Discount options feature Enable the Discount tag on your Review request via Email. Scroll down to Customization and turn on the Discount tag on Review Request tab ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/imagFew readers

Show reviews

• Ali Reviews - How can I show rating star in the Product page?

  You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code Here’re details that guide you how to add the code snippet in order to display rating star in the product page: Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. ![](https://storage.crisp.chat/users/helpdesk/website/d9f673b4caffa800/Very popular

• Ali Reviews - How to show Review Widget on online store?

  We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow. This article includes 3 main points: Add review widgets Manage widgets Stars Rating settings Quick add: add the widget (Review box, Review pop, Carousel slider) quickly on a specific page ![](https://storage.crisp.chat/users/helpdesk/websiVery popular

• Ali Reviews - Can I translate the review's content and the local text of the app?

  Customize the text of the review widget You can manually customize the text of the Review box as your want. Please go to Show reviews --> Review Widgets --> Manage the widget on Product page In Appearance tab --> Open Customize text section then edit the text as your desire Remember to save the CustomVery popular

• Ali Reviews - How to customize the look of the review box?

  With the latest update, you can easily customize the review widget's appearance. These customized settings are applied for the specific widget. Check bellow for detailed instruction: Go to Show reviews --> Widget management --> Open a specific widget Appearance settings This section is divided into 2 types: Basic settings (Available for all plans) and Advanced settings (Available from Essential plan) Basic settings includes: Layout/ Rating icon/ Section settings/ Review sortingVery popular

• Ali Reviews - How to set up Review Pops?

  This article includes 2 steps to set up the Review pops Step 1: Add review pops widget Step 2: Widget settings From now, you can set Review Pops easily as a review widget in Show section. From Ali Reviews Menu > Show reviews Add the Review pops widget to the page you want Note: Ali Reviews support to add Review Pops widget on multi templates for Product and Collection page (Themes that use [Online Store 2.0](https://help.shopify.com/en/maVery popular

• Ali Review - How to create a review page?

  To create a review page, you can simply follow these steps: Login to Ali Reviews dashboard. Go to Show reviews tab -> Choose Review widget and add on the Review page (We recommend to add the Review box widget) Widget settings From here there are 3 sections: Personalization: some advanced settings which are available from Essential plan included: Product Personalization, RevieVery popular

• Ali Reviews - Integration with Page Builder GemPages

  GemPages is all-in-one tool that helps you design high-converting Shopify store without coding skills, just drag & drop. You can install it from here. Before starting, please make sure that you have already installed Ali Reviews app, and integrated with your store to enable product rating stars/reviews. HOW TO MAKE IT WORK? Step 1: Add review widget in Ali Reviews Go to Ali ReviewsVery popular

• Ali Reviews - How to change the rating stars' color?

  With the latest update, you can easily customize the review widget's appearance. There are 2 settings to customize the Widget's appearance. Stars Rating setting Appearance section For the Rating stars under the product tittle Please go to Show reviews --> Star Ratings **For the Rating stars on tPopular

• Ali Reviews - How to set up Carousel Slider?

  This article includes 2 steps to set up the Carousel Slider Step 1: Add carousel slider widget Step 2: Widget settings From Ali Reviews Menu > Show reviews Quick add --> Add Carousel slider to the page you want Note: Ali Reviews supports to add Carousel Slider on multi templates for Product and Collections page (Themes use [Online Store 2.0](https://help.sPopular

• Ali Review - Review box on Product page is not showing after adding via Ali Reviews

  After you followed this instruction to add the review widget and make sure all the widget settings was correct. However, the review widget is still not showing on your online store, kindly check bellow step for manual installation You are using more than 1 ProdSome readers

• Ali Reviews - Why I cannot preview my store when setting the widget?

  You are setting the review widgets and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow There are 2 situations: Your store is enable "password protection". But please do not worry, all actions (add/ edit review widgets) are still working fine. You can disable the password to preview the page or go directlSome readers

• Ali Reviews - Is it possible to show all reviews of all products on home page?

  At the moment, when you add the Review box widget on Homepage, it will show all reviews as default Please follow the following steps to know how to add Review box into Homepage. Open the Show reviews section --> Quick add the Review box widget into Homepage Widget Settings Appearance: Change the review box's appearance Personalization: (Advanced settings which are available to customize for Essential plan and higher) Review Customization: it shows all products' reviews as defauSome readers

• Ali Reviews - Can I sort the reviews showing on online store?

  Absolutely, yes. There are 4 options: Sort by date Sort by photo Sort by rating Sort by content You can find this setting on Widget Settings --> Appearance. Remember to save your setting after finishing. Related articles: How to show Review Widget on online store?Some readers

• Ali Reviews - How to personalize review widgets to boost your target traffic?

  WHAT IS PERSONLIZATION SETTING Do you know that Personalization allows you to successfully lead shoppers from your storefront to checkout? Shopify has admitted publicly that this is the case; you can read more about it here. Ali Reviews’ widget settings support you to personalize your widget following pre-conditions setup. Here are some little steps needed to configure first before you set up your own personalization for your storefront to be more productivity We have 3 types of wiFew readers

• Ali Reviews - Can I show Rating Summary box/ Write A Review button on Homepage?

  Rating Summary box, Write A Review button on HomepageFew readers

• Ali Reviews - Why my reviews do not show on online store?

  For some reasons, the reviews are not showing on your store. Please kindly check this article to find the causes and how to resolve this issue. Add review widget Please make sure you add the review widget on your store. Follow this instruction for more information If the reviews widget are not showing after adding. Please follow [this troubleshooting](https://support.fireapps.io/en/aFew readers

• Ali Reviews - Can I remove "Write a review" button?

  From Ali Reviews 6.0, we make it easier for you to custom the look of the review. Follow this instruction to remove the Write a review button Go open the Show reviews tab on the Menu --> Manage Review box widget Open Appearance settings --> Summary settings --> turn off Write a review button NOTE: If you remove "Write a review" button, your customers can not write their real reviews any more. ThFew readers

• Ali Reviews - Can I show reviews on Cart page?

  From Ali Reviews 6.0, it will allow you to set up the reviews on Cart page easier and quicker. Check this article for detailed instruction There are 2 steps: Add widget Manage widget ADD WIDGET Please go to Show reviews --> Review widget --> Quick add --> Add the Review widget (Review box/ Review pops/ Carousel slider) on the Cart page To manage the available widgets on the specific pages To change the settings on the available widgets Click on the wFew readers

• Ali Reviews - Could I change the text of the rating stars into another text/ language?

  Yes, you could translate it in a few steps, please go to Show reviews --> Star Ratings --> Customize text Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Ali Reviews - Can I set number of reviews per load?

  You can easily set the number of reviews showing per load on your store. This setting can be found on Show reviews --> Manage widget --> Appearance tab --> Interaction NOTE: With the kind of "Show more button" and "Pagination", you can set 20 reviews as the maximum number of reviews per page. If you want unlimited load, you can choose Infinity scroll. You can only set the reviews per load for GFew readers

• Ali Reviews - How will Ali Reviews widgets show on my store when I install/ re-install the app/ change theme/ update version?

  Please check this article to know how the Ali Reviews widgets work on your store when you've done these follow actions: First install the app Re-install the app Change theme Update from Ali Reviews 5.4 to Ali Reviews 6.0 Find detailed information for each situation bellow First install the app. Review box: auto show on your store front with default settings. For further customize, please check [this article](https://support.fireapps.io/en/article/can-i-customize-the-Few readers

• Ali Reviews - What is Dynamic Review of Abandoned Cart?

  The unique function which can help to reduce the Cart Abandoned rate by showing the reviews of the Products which are in cart. Please check bellow steps to know how to set it up: Choose the Review widget and where to show it On the left menu, open Show reviews tab, there are 3 types of reviews widget: Review box, Review pops, Carousel Slider Please choose the Widget and where to place it as your needs. We recommend to use the Review pops widget to attract visitor's attention. Review PFew readers

• Ali Reviews - Why some products' reviews are not showing on the review pops?

  In your review pops widget, you have set to show reviews of some specific reviews on Review personalization settings. However, you do not see the reviews of product A, but it keeps showing reviews from product B. Please let us explain how this feature works. First, you can add multi products on the Review Personalization. Then Ali Reviews will pick random reviews from these products, andFew readers

• Ali Reviews - Request Dashboard: see how emails are performing

  Ali Reviews will send the emails to your customer to ask for the review according to your settings on Review request via Email Request Dashboard allows you to manage all the emails and see how they work. Please go to Collect reviews --> Request Dashboard --> open tab Email Review Request or access via this link: https://app.alireviews.io/collect-reviews?tab=request-dashboard 1. Understand the status of Email Request revFew readers

• Ali Reviews - Can I hide the star ratings when products do not have reviews?

  Yes, the stars can be hidden on products which do not have any review. On the left Menu, open Show reviews tab --> Star Ratings --> Enable the option to hide the stars for no-review products Related articles: How to show Review Widget on online store? [How to set up Review Pops?](hFew readers

• Ali Reviews - Can I show the average rating on the stars instead of the number of reviews?

  It's possible, you can easily change it which just a few steps On the left menu, open the Show reviews tab --> Star ratings --> Choose the option "Average rating score" Related articles: How to show Review Widget on online store? [How to set up Review Pops?](https://suppoFew readers

• Ali Reviews - Customize the review widget via Theme App Extension (App Blocks)

  For stores which use Online Store 2.0, you will be able to modify the widget via Shopify Theme Customization. This articles provides the easy instructions to process this setup. APP BLOCKS Go to your Shopify admin --> Online store --> Theme --> Customize. Navigate the page and the section you want to add an app block. Select the app block (Widget box, Widget carousel) then add them into your page. From here, you can drag and drop the widget on the position you want. CuFew readers

• Ali Reviews - Can I show all reviews on a product page?

  On product page, it will show the reviews of the product that customer is viewing by default. However, you can also show all reviews on a product page with the purpose of cross-sell. Please follow the bellow steps to set this up: On the left menu, open Show reviews tab --> Review widgets If you have not had a review box on your Product page, please select Quick add and add the review box on Product page. Otherwise, please press Manage --> Product page ![](https://storage.crisp.chat/userFew readers

Manage reviews

• Ali Reviews - How to manage/ edit/ delete the Reviews in Ali Reviews

  You can easily manage all the reviews on Manage reviews tab. This article will clearly explain which actions can be done in this section Manage all reviews or reviews of some specific products The default page of Manage reviews will show all reviews which come from all sources of your store From here you can Filter the reviews based on the following conditions: Product, Source (Ali Express, CSV file, Sample reviews, Customer reviews...), Rating, Media and Date Edit / Pin / CopVery popular

• Ali Reviews - Does Ali Reviews support copy OR transfer existing reviews from one store to another?

  Currently we do NOT support copy OR transfer existing reviews from one store to another DIRECTLY from within Ali Reviews. However, with the new function, Import reviews from CSV File, in the latest update, you can achieve it if reviews from one store were prepared.  This will help to: Make sure that all reviews will be reviewed carefully by yourself in order to avoid unexpected badly feedback that could affect to your store's revenue. Reuse reviews in the future for new storesPopular

• Ali Reviews - How the Pin Reviews feature works?

  "Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews Here's the rules how the Pin feature works Pinned reviews will show before other reviews. Among the pinned reviews, it will display from the latest review to the oldest one, based on the Review date Unpinned reviews will display according to your [SortingFew readers

• Ali Reviews - Products are not synced to Ali Reviews Dashboard in Manage Reviews (Empty Dashboard)

  At the moment, our server sometimes isn’t consistent, so it might affect to your back-end and your amount of products somehow. There are some problems such as: SITUATION 1: There is no products in Manage Review Tab (Empty dashboard) --> please click on Update button SITUATION 2: Can not find out some new products that you just imported (Missing products). --> SimplyFew readers

• Ali Reviews - How can I remove the bad reviews with low rating?

  Instruction: Go to Manage reviews Filter the low rating reviews Select the reviews and delete them Note: Bulk action for multi-product is only available from Essential plan If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related articles [Why does it still get negative ratings even when I seFew readers

• Ali Reviews - How to reply reviews from my customers

  Interacting with customer via reviews helps your store become more trustful. Understanding that, we release the Reply reviews feature which is available on Essential and higher plan HOW TO USE After your customer write a review, it will be placed on Approve reviews section. You will need to approve the review before replying on it. On Manage reviews --> Actions --> there will be a Reply button on each review. ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000Few readers

• Ali Reviews - How to share reviews to social network site such as Facebook, Twitter, Pinterest, Instagram

  Understanding the influence of Social network to your business, Ali Reviews now allows to share your reviews as image on Social Network Site including: Facebook, Twitter, Instagram and Pinterest Please be noted this feature is only available from Essential plan and higher. HOW IT WORKS Go to Manage reviews --> Content Moderation --> Action --> You will see the Share button Select a channFew readers

• Ali Reviews - How to copy reviews from one product to others

  This feature is only available from Essential plan For some reason, you do not want to share reviews from one product to one or more other products. This feature is used to copy reviews from a certain product to other ones. Please go to Manage reviews tab to process this action. Copy individual review of one product to others. Press on the Action button on each review --> Copy reviews --> Select the product you want to share this review --> Finish ![](https://storage.crisp.chat/users/hSome readers

• Ali Reviews - How to move reviews from one product to another?

  This feature is only available from Essential plan For some reason, you do not want to use a product, but want to keep the reviews and show on another product. This feature is used to move reviews completely from one product to another. Please go to Manage reviews tab to process this action. Move individual review Press on the Action button on each review --> Move reviews --> Select the product to get review --> Finish ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000ccFew readers

• Ali Reviews - Can I edit country of reviews?

  Edit reviews feature is only available from Essential plan You can simply change the country in your reviews by following this instruction: Edit country for individual review Go to Manage reviews > Click on Edit button In this section, you can modify the countries. Don’t forget to save it. _(Some readers

• Ali Reviews - Can the visitors write reviews on my online store?

  Absolutely yes, you can ask your customers to write a real review on your online store. Just simply click on "Write a review" button and leave a feedback. Note: images' size cannot be bigger than 10MB HOW TO MANAGE MANUAL WRITTEN REVIEWS Pending reviews The written reviews will be kept in the Pending reviews section by default From here, you can approve / delete / edit the reviews ![]Some readers

• Ali Reviews - Can I publish/ unpublish all reviews at one click?

  In some situations, you might want to publish/ unpublish all reviews. Please check bellow to better know how to process those actions quickly and easily At the moment, it only allows to publish all the reviews of one product. Go to Manage reviews --> Filter the product --> Select all reviews of that product--> Publish Hope this help you! If you need some more helps, please feel free to contact us viaPopular

Integration

• Ali Reviews - Integrate Ali Reviews with Google Shopping

  Integrating your Ali Reviews to Google Shopping AdsVery popular

• Ali Reviews - Integration with page builder PageFly

  In order to activate these elements, you need to install both Ali Reviews and PageFly. About PageFly drag-and-drop system PageFly is a page builder that help you build your entire store better with drag-and-drop gestures, without having to mess with any coding. Now you can drag-and-drop AliVery popular

• Ali Reviews - How to Upload Product Reviews XML Feed on Google Merchant Center?

  This article will show you clearly how to Upload Product Reviews XML Feed on Google Merchant CenterVery popular

• Ali Reviews - Does Ali Reviews integrate with Google Rich Snippets?

  HOW TO INTEGRATE THE GOOGLE RICH SNIPPETS When you install Ali Reviews completely, Google Rich Snippets will be integrated automatically after the products have reviews You can check your Google Console to see if the Rich Snippets are integrated well on your products. If it does not work automatically on some products, you can simply follow the following steps to fix it: Go to Manage reviews Select one Product that you want to add Rich snippet Click on Rich Snippets buPopular

• Ali Reviews - How to create staff account in Google Merchant Center ?

  In order to help you to fix problems regarding Google Shopping ads integration, we would like to ask for staff account from Google Merchant Center with minimum permissions, and we are 100% surely that NO change will be done WITHOUT your permissions. Please follow below steps to send invitation to us properly Login to your [Google Merchant Center](https://www.google.coSome readers

• Ali Reviews - Integrate with Klaviyo

  Having Ali reviews integrated with Klaviyo allows you to configure the automatic email flow when the buyer submits a review and it's published on your store. With this integration, after a customer's review being published on your store, it will create an event "Ali reviews published" on Klaviyo Note: For this basic integration, there's only one event at the moment, we will include more events on the future updates. You can use this event to create a Thank you email/ Offer discount email wFew readers

• Does Ali Reviews have integration with dropshipping apps?

  Currently Ali Reviews app has integration with Ali Orders, Oberlo and Dsers app to import reviews in bulk, but other apps (like Dropified, Spocket, Zendrop, or EPROLO) yet. We will try to develop a new integration with other sites in the near future. For more detail how can import review in bulk with Ali Orders can be found here If you need some more helps, please feel free to contact us via live cFew readers

• Ali Reviews - How to stop the integration between Ali Reviews and Klaviyo?

  To stop the integration between Ali Reviews and Klaviyo, please delete the private API key that you create when enabling the integration. Please follow bellow steps. From Klaviyo, open the API settings, delete the API that you created and used on Ali Reviews. From Ali Reviews dashboard, open Integration tab on the left menu --> find Klaviyo --> press on the button "Integrate now" --> Remove the private API key that you input before You can aFew readers

• Ali Reviews - Integrate with Transcy to translate the reviews into multi languages

  Knowing the importance of growing business internationally, Ali Reviews officially integrated with Transcy - top 1 translation app on Shopify store, to translate the reviews into multiple languages. HOW IT WORKS You must have Ali Reviews and Transcy installed on your store On Manage reviews or Integration tab, you will see the option to integrate with Transcy ![](https://storage.crisp.chat/users/helpdesk/website/51849c8dFew readers

• Ali Reviews - Integrate with Avada

  Having Ali reviews integrated with Avada allows you to configure the automatic email flow when the buyer submits a review and it's published on your store. With this integration, after a customer's review being published on your store, it will create an event "Ali reviews published" on Avada Note: For this basic integration, there's only one event at the moment, we will include more events on the future updates. You can use this event to: Send a Thank you email/ promote your products/ offeFew readers

• Ali Reviews - How can I show the rating star in Collection page?

  To show the rating star in the Collection, you need to add the code snippet into the product-grid-item.liquid or product-card-grid.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page: Go to the product-grid-item.liquid or product-card-grid.liquid file. Then, find the following code line (A): {{ product.title }} Copy this code snippet (B):Very popular

• Ali Reviews - How to install Extension?

  Ali Reviews app uses this extension to import reviews from AliExpress, therefore please install the extension in order to work efficiently. To install Ali Reviews Chrome Extension: Simply click this link: https://chrome.google.com/webstore/detail/ali-reviews-aliexpress-re/bbaogjaeflnjolejjcpceoapngapnbaj?hl=en Then click the green Add to Chrome button: ![](https://storVery popular

• Ali Reviews - How to add Rating stars on featured product on Homepage?

  To show the rating star in the product feature on Homepage, you need to add the code snippet into the feature-product.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page: Go to the feature-product.liquid file. Then, find the following code line (A): {{ product.title }} Copy this code snippet (B):Very popular

• Ali Reviews - How to remove the leftover code after having the app uninstalled?

  According to Shopify's new policy, you can remove our codes from your theme editor either before or after uninstalling the app. Method 1: Remove code before app is uninstalled On the navbar menu, click your Store name then select Remove Ali Reviews code. You can also find this guidance through the hyperlinked article at Learn more when hovering this section. Confirm to remove codePopular

• Ali Reviews - How to move review box above Related Products section?

  Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for product.liquid file, Then move Ali Reviews widget section above the Related Products section Finally, save it. We hope you could do it and it will be workePopular

• Ali Reviews - How to resolve Duplicated reviews issue ?

  WHY THERE ARE DUPLICATED REVIEWS AND SOLUTIONS You sent review request for your customer via email/ SMS, the customer write the review and submit it several times Solution: Should not turn on the Auto Publish feature. You can manage all written reviews on Pending Reviews section You import reviews via Ali Express several times using the same Ali Express link and same Import Setting Solution: Delete the reviews on Manage review section and import again In case you need to imSome readers

• Ali Reviews - Can I export reviews?

  At the moment, our support agents could only help you to export your customer written reviews. Please contact our support team to get more assistance on this request. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioSome readers

• How can I create a public link for an image which is on my computer?

  You have some images on your local computer but you don't have any idea how to create the public links to: Import image reviews. Replace media by using image links. To do that, you can use Shopify Files or an Third party service to upload and manage the files. 1. Shopify Files Access Files section via: https://yourdomain.myshopify.com/admin/settings/files Click Upload files and choose the images from you computer ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de0Some readers

• Ali Reviews - How to remove the widget section on Shopify theme editor?

  After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --> Delete the widget filSome readers

• Does Shogun page builder have integration with Ali Reviews?

  Shogun, PageFly, GemPages, LayoutHubSome readers

• Ali Reviews - With a Paid plan, will I be charged again when doing uninstall, and re-install an app?

  With a Paid plan, will I be charged again when doing uninstall, and re-install an appSome readers

• Ali Reviews - Can I import reviews from Etsy, or other sources?

  We might bring Etsy and other sources integration function in the future update.  Stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioSome readers

• Ali Reviews - Does Ali Review offer Free trial?

  In order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial for FREE. Before the trial You can select the plan that best fit for your store, after that it will lead to Shopify charge approval page. Please confirm the charge to continue to use the app NOTE: You will not be charged within the trial, the charge only started after trial endSome readers

• How Google Shopping Feed works on Ali Reviews?

  How Google Shopping Feed works on Ali Reviews?, google shoppingSome readers

• Ali Reviews - Tips how to submit Product Review Data Feed for Google Shopping

  It will be easier with tips below once you submit Product Review Data Feed for Google Shoppings via XML formatSome readers

• Ali Reviews - How to align your rating star correctly?

  If your rating star is not aligned in the center, please follow these steps: Go to Shopify Dashboard > Online Store > Theme > Actions > Edit code Find the file (product.liquid file or product-template.liquid in some cases) which contains rating star code, then move the rating star code right after the line that contains {{product.title}} ClicSome readers

• Ali Reviews - How to integrate with Rise: Gift Cards & Loyalty

  Rise, Gift Cards & LoyaltyFew readers

• Ali Reviews - Unable to download XML file because of limited size and how to solve this?

  Unable to download XML file because of limited size and how to solve this?Few readers

• Ali Reviews - Why is it not possible to add review widget on Homepage?

  When you are trying to add the Review widget, you might face some following issues. Please do not worry, it won't affect much to your widget displaying. Please read detailed information bellow: Issue 1: Your Review Widget is currently unavailable Solution: Please go to Shopify Theme Editor, edit and save the settings on Homepage. Then go back to Ali Reviews, reload the page. After that,Few readers

• Integration with Socialpublish app

  Socialpublish (Facebook & Twitter Auto Post) is Number 1 social media auto posting app that provides you a hands-free, automated experience to sell more on social media. It only takes you a few minutes to schedule and post automatically your product feeds and offers on social accounts like Facebook and Twitter (Instagram and Pinterest are coming soon). [>>>Click “GET APP” to get FREE Plan now!!!](https://apps.shopify.com/social-publish?surface_detail=Facebook+%26+Twitter+Auto+Post&surface_interFew readers

• Ali Reviews - Why my uploaded reviews are being missed on Google Merchant?

  Why my uploaded reviews are being missed on Google Merchant, missing, missFew readers

• Ali Reviews - Import reviews directly from Dser

  From now, Ali Reviews allows you to import reviews for one or all products directly from Dser. Conditions to use You use Dser to import your products from Ali Express to your store You are using Ali Reviews' Essential plan or higher Note: If you are installing Dsers for several stores, please only log-in the store that you want to import reviews How to use Following bellow steps Get started From Integration tab > Integrate with Dser OR go to Collect reviews > select thFew readers

• Ali Reviews - Can I restore deleted reviews?

  Can I restore, revert deleted reviews on Ali ReviewsFew readers

• Ali Reviews - How to remove the review box on non-review products?

  Right now, that is NOT possible to hide review box on non-review products. The workaround is  Using Oberlo/ Ali Orders Integration Function to quickly import reviews for ALL products just click 1 button without the need of filling product URL. OR you can write the manually reviews for these non-reviews products If you need some more helps, please feel free to cFew readers

• Does Ali Reviews have integration with Ella theme?

  At the moment, our app - Ali Reviews - is NOT compatible with Ella theme. The code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. NOTE Although we try to help you to integrate review with Ella theme, it`s not guarantee that your review is still on your theme, because the our code will not work properly and the reviews will be disappeared whenever you have done changing anything on Ella theme. This issue is wFew readers

• Ali Reviews - Integration with BoostCommerce Product Filter & Search

  Does Ali Reviews have integration with BoostCommerce Product Filter & Search?Few readers

• Does Ali Reviews support AJAX loading?

  If you figure out that the reviews box and rating star were added to your store properly, however, they are NOT being displayed at the 1st loading, and only appear when you reload, it means your website is using AJAX, a set of web development techniques that allow websites to load content onto the screen without refreshing the page. Unluckily currently our Ali Reviews does not support this technology yet due to technical limitation, and we are working on it for a fix at the earliest. As an aFew readers

• Ali Reviews - How to integrate with themes from themes.shopify.com like Streamline, Retina, Pipeline, Venue, Icon?

  Normally, reviews will be automatically shown on your site once you install our app already. However, if it does not work, please follow our instruction below: How to add Review widget on your page? How can I show rating star in the Product page ? How can I show the rating star in [Few readers

• Ali Reviews - How to fix your average score box?

  If you meet trouble with your average score box like the picture below Please go to Show > Theme Settings > CSS Styling (Enable) Add CSS below into CSS box .alireview-number-total-review span { width: 100%;} Then Save Should youFew readers

• Ali Reviews - What is Wishlist and how to create it?

  Ali Reviews is not able to create a Wishlist at the moment. However, it`s a common function which has been integrated with most of Shopify themes. You can go this website and type the key word "wishlist". For more detail about Wishlist can be found [here](https://fireapps.io/ecommerce-marketing/how-essential-is-tFew readers

• Ali Reviews - Are new reviews automatically added to my google shopping feed?

  Are new reviews automatically added to my google shopping feedFew readers

• Ali Reviews - How to integrate with ReConvert Upsell & Cross Sell by StilyoApps?

  ReConvert is a simple yet powerful app for thank you page optimization. It allows you to customize your thank you page fully & easily with a drag & drop interface. You can download this app from here. The integration with Ali Reviews in thank you page will build trust and increase the percentage of Upsell as well as Cross sell for your products. HOW TO MAKE IT WORK Please make sure that you have already installed [Ali Reviews](hFew readers

• Ali Reviews - "Unauthorised use of code detected" What is this error?

  When you open the Show settings via Ali Reviews - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us vFew readers

• Does Ali Reviews have integration with Swell Loyalty & Rewards?

  Swell Loyalty & RewardsFew readers

• Integration with AmpifyMe

  In order to activate these elements, you need to install both Ali Reviews and AmpifyMe. About AmpifyMe AmpifyMe, a must have for mobile e-commerce, creates whole new mobile pages called AMP (Accelerated Mobile Pages) pages with a technology that will make your store consistently fast, beautiful and high-performing across devices, and distribution platforms. And of course it will NOT change your originalFew readers

• Does Ali Reviews integrate with page builder & editor Zipify?

  This issue is well acknowledged, and we are in an internal discussion with Zipify to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Does Ali Reviews integrate with Loyalty Lion?

  Loyalty LionFew readers

• Will Sidebar Widget be available on Ali Reviews?

  Sidebar Widget is a great way to increase conversion rates by showcasing your store’s reviews on any page of your website without compromising your store’s layout. Sidebar Widget are being planned on our roadmap and will be available later this year, so stay tuned. ![](https://storage.crisp.chat/users/helpdesk/website/e97d6065bce9c000/1407eb5e-77ac-44f4-88c8-076e8a_117r2Few readers

• Does Ali Reviews have integration with AfterShip?

  We might bring AfterShip integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Ali Reviews - Integration with Personalized Recommendations app by LoopClub

  You can install Personalized Recommendations by LoopClub from this link. After you've installed this app, you can enable Ali Reviews elements in Personalized Recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click Integrations, and select Product reviews app tab. ![]Few readers

• Ali Reviews - How to integrate with Searchanise platform - Smart search & Instant search

  Product rating and the number of product reviews are displayed in both instant search and search results widget. With this feature, your customers can filter products by reviews, find products and purchase faster. To integrate Searchanise widgets with Ali Reviews, you'll need to enable the Ali Reviews integration in the Searchanise admin panel. Go to Searchanise admin panel -> **InteFew readers

• No more Unlimited reviews ? What can I do with my current reviews/products numbers since they are more than my plan's limitation

  From version 5.0, we decided to limit number of some elements per plan which you can get more details from this article This big change was planned, and informed to our customers during November 2019 via in-app chat + emails. If there`s anything unclear, please contact us via our live chat, or email us at [support@fireapps.io](mailto:supportFew readers

• Will Checkout Reviews be available on Ali Reviews?

  An input field is automatically added to your checkout page which shows after the purchase. Customers can enter their comments into these fields. Also, checkout Review will get you instant reviews from customers and insight into their purchase motivation. Checkout Reviews is being planned on our roadmap and will be available later this year, so stay tuned. ![](https://storage.Few readers

• Does Ali Reviews have integration with OmniSend Email Marketing?

  You can download this app from here. We might bring OmniSend integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Why are the banner sliders, or slideshows suddenly disappeared after you installed Ali Reviews?

  Fortunately, we are happy to assist this problem. Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io for further support. Meantime, our technical team is going to check to fix it.Few readers

• Does Ali Reviews integrate with Privy - Pop Ups, Email & SMS?

  Link to download Privy can be found here. This issue is well acknowledged, and we are in an internal discussion with Privy to find the solution for this issue, so stay tuned. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Ali Reviews - How to integrate review with themes NOT from themes.shopify.com

  We always try our best to assist you in fixing issue within our scope of work, for your case, please feel free to contact our Support team via our live chat channel, or our email at support@fireapps.io for further support.Few readers

• Ali Reviews - Integration with Personalized Recommendations by Expert Village Media Technologies

  You can install Personalized Recommendations - Wiser from this link. After you've installed this app, you can enable Ali Reviews elements in personalized recommendation widgets. HOW TO MAKE IT WORK To enable Ali Reviews displayed in product widgets, please follow below steps: From your Shopify admin, go to Apps > Personalized Recommendations. Click on Customize Widgets > Product Reviews tab. ![](hFew readers

• Does Ali Reviews have integration with Smile.io - Rewards & Loyalty app?

  Smile.io, Rewards & Loyalty appFew readers

• Does Ali Reviews have integration with PushOwl?

  You can download this app from here. We might bring PushOwl integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Does Ali Reviews have integration with Firepush?

  You can download this app from here. We might bring Firepush integration function in the future update, so stay tuned, please. If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Ali Reviews - When I upload the Logo into my Email Campaign, it was broken

  You can write your own Email to send your customer. When you upload the logo/banner in the Email Campaign, you need to upload the .jpg format so that it can be displayed with the high quality If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io Related Articles: [How to use our Email Campaign feature?](https://support.fireapps.io/en/artiFew readers

• Ali Reviews - Why does Ali Reviews need the View Customers permission?

  In the latest version, Ali Reviews 6.0, you will need to update app permission. We will need to view your customers data which is needed to use our new feature - showing review widget for specific customer based on triggers. We need this permission to ensure you can use all new features in this update. Please do not worry, your data is safe with us. If you need some more helps, please feel free to contaFew readers

• Ali Reviews - 30-day money back guarantee

  According to our Terms of Service that you approved the Shopify charge, we do not offer unconditional refund. However, since Jun 15, 2022, we provide you a money back guarantee program. Within 30-day after your trial has ended, if you are not happy with Ali Reviews, we will be happy to refund or exchange a product as long as it is in a fully resalable condition. One-time refund should be made within the following conditions: Refund request was made wiFew readers