How to create/group your visitors with triggers?
To group your visitors with triggers, please go to the main menu => Click on Triggers
You can prioritize your triggers with 3 levels including High, Normal and Low. Please be advised that the highest priority level as High will be limited at 5 triggers.Few readersHow to create discount message?
To create discount message, please click on the button "Discount message".
Then typing your content along with "%" to add variants including:
Discount code
Discount Description
Discount Link (called as Shareable link on Shopify)Few readersHow can I know visitor`s behavior on chat?
One of the outstanding functions on Chatalyst is to display visitor`s behavior. Through this function, you can know where they are accessing on your web, from that you can probably consult what product they are finding.
1. How to activate this function
Turn on the button "Display visitor behaviors"
2. How it works
This function will show whFew readersHow to display Chat Widget on store?
To display your chat widget on store, you have to go Settings => Chat Widget => Turn on the button "Display on store"
HOWEVER, if the chat widget does not show properly on store, even if you already turned on the button "Display on store", please follow our steps below to display it:
Go to Store Admin => Themes => In "Current theme" choose "Action" => Edit codeFew readersHow to manage profile account and store time zone?
You can manage your profile information, including: email, name, password, and your store time zone by going to "Your account" section as below:
Here, you can adjust your information and working zone then click "Save" button
Note: the avatar here is yoFew readersGet to know Online Visitors
|n the purpose of Online Visitors, you can know which sources they contact you and from that you can proactively chat with them if necessary.
There are 4 filters set by default including:
Search for something to buy
Viewing product
Added product to cart
Check out successfully
In case you want to create more triggers, please refer to [thiFew readersHow to set your account on Chatalyst?
To set your account, please click on your store`s name at the top right corner
You can edit your profile information, time zone, online hours
Should you need further support, please feel free to contact us via live chat or email us at [support@perfecFew readersHow can I manage my chat?
There are FOUR main sections in chat including:
Your active chat will be in this box.
Unknown chat or chat that has not been assigned.
Chat that has been assigned to your staffs
![](https://storage.crisp.chat/users/helpdesFew readersHow to close, pin or assign your chat?
1. How to resolve your chat or mark your chat as Done
Click on the Ellipsis icon "..." to mark your chat as Done or Leave Chat.
NOTE
Chat that has been marked as Done will be moved on "Done" box.
Chat with Leave chat status will be moved on "Unassigned" box".
2. How to pin or unpin chat
To pin or unpin your chat on top of your chaFew readersWhat plans is Chatalyst offering?
We are now offering only one FREE plan for all users. Please be advised that now you can enjoy a powerful Live Chat tool without any cost.
There are a lot of out standing functions as following:
Targeted messages and triggers
Real-time visitor behaviors in Cart page
[MappiFew readersCan I copy and remove message?
Copy
If your customer`s message includes phone number or email, you can use quick copy function by clicking on the duplicate symbol.
Remove
You can remove your message immediately by clicking on eye symbol in case you sent wrong information by accident or some unexpected reasons.
![](https://storage.crisp.chat/users/helpdesk/website/448fd8b43013cFew readersIs it possible to attach image on my quick response?
It`s not possible to attach image on quick response at the moment. You only add text along with appropriate link on quick response.
Should you need further support, please feel free to contact us via live chat or email us at support@perfectapps.ioFew readersHow to use chat composer?
Chat composer has 5 main actions including:
Operators` notes
Send a file
Send an emoji
Create a discount code
Send a quick response
Operators` notes
Turn on the button Operators' notes. In case you want to mention your colleague on note, please type @ to mention.
![](https://storage.crisp.chat/users/helpdesk/website/72eeFew readersCan I sync Shopify customer info to Chatalyst?
Once your current customers log-in and open a chat, our app will identify and sync customer details including name, phone, email and order history.
To sync your customer details, please click on the button "Sync customer details"
Should you need further support, please feel free to contact us via live chat or email us at [support@perfectapps.io](mailto:support@perfectFew readersWhat does it mean with Active, Offline and Idle status from visitors?
If customer is on store and has interaction like open, transfer or search page, they are considered active.
If customer is on store, but has no interaction higher than 30 minutes, they are considered idle.
If customer leave store higher than 1 minutes, they are considered offline.
Should you need further support, please feel free to contact us viaFew readersHow can I manage/create quick response?
Besides some default quick response, you can create two types of response by clicking the symbol rocket => Manage => Create new response:
General response
Your colleague can see and use this response.
Individual response
Only you can see and use this response.
Should you need further support, please feel free to contact us via live chat or email uFew readersCan I paste image directly on my chat?
Yes, you can copy your image and then paste it directly on chat.
Should you need further support, please feel free to contact us via live chat or email us at support@perfectapps.ioFew readersHow to get notification?
1. From store owner
There are two ways to get notification
You can turn on the option "Desktop Notification" to get notification pushed on desktop. Once there's a message coming to your store, there will be a notification pushed on your window to notify you about the chat.
Note: this option can only work when you allow notification on your browser:
!Few readersHow to set up Chat Widget for your store?
Here are steps to design how your chat widget will look like and work:
Go to Settings > Chat Widget
Content
Customize status label, avatar, chat widget label and widget appearance.
Appearance
Change your chat widget wFew readersHow to manage Operator seats?
There are admin account and staff account
Admin account: this role can use all features within the app as Store Owner account
Staff account: this role is limited by using Chat and Customer only on Menu bar.
Please follow these steps toFew readersHow to set up Frequently asked question?
To set up frequently asked question (FAQ), you need to go Setting => FAQ setup
There are two sections needed to fill out:
Setting the FAQ content
Adding question type
Please be advised that you can only add three questions.
![Few readersCan I receive notification through email when I have new message?
The answer is yes. Once you're not logged into the app and there's message un-replied within 15 minutes, Chatalyst will automatically send you a notification to the email of store owner. You can check the message in your mail box and go to the app to reply your customer.
The screenshot below is an example of notify message in email:
Hope you enjoy this function
ShFew readersCan I have a mobile app to response to our customer?
Having a mobile app supporting to reply your customers anywhere at anytime is a useful function. However, our Chatalyst app does not have that function at the moment. Our Dev is still researching and hopefully we can include that function in the nearest releases.
Sorry for this inconvenience.
Should you need any further assistance, please kindly contact us via live chat or email us at support@perfectapps.ioFew readersCan I create customer information for unknown chat?
Absolutely yes. Especially this function seems to be an EXCLUSIVE FUNCTION that you have never seen in any app on Shopify store. To be specific, this function helps you NOT ONLY directly create customer information on Chatalyst, BUT ALSO the customer information will be automatically synced to "Customers" section on Shopify as well.
To create customer information, you should type their information including name, email or phone number.
![](https://storage.crisp.chat/users/helpdesk/websFew readersGet to know Report on Chatalyst?
Through Report section, it will show statistic data record including:
Total visit: the total number of visitors
Chat start by staff: chat was proactively chatted by staff
Chat start by visitor: chat was started by visitors randomly
Conversation rate: the percentage of visitors who take a desired action.
Should you need further supportFew readersGet to know settings on chat?
In Settings, you can edit your chat appearance, your operators, auto assign tool, FAQ answers for your chat widget.
Chat Widget
You can customize widget appearance including content, style and its settings. For more detail can be found here
Auto Assign Chat
You can turn on this function to automatically assign the chat to operators in sequentiFew readersHow to assign chat to your colleague?
There are two types of "assign chat" as following:
1. Chat is on "Your chats" box
Click on your profile picture, and choose your colleague`s name who is assigned.
2. Chat is on "Unassigned" box
Click on the "plus" icon, and choose the one who will take chat.
