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Understand real-time customer behaviors in to live chat smarter
How to create/group your visitors with triggers?
To group your visitors with triggers, please go to the main menu => Click on Triggers You can prioritize your triggers with 3 levels including High, Normal and Low. Please be advised that the highest priority level as High will be limited at 5 triggers.
How to set up Chat Widget for your store?
Here are steps to design how your chat widget will look like and work: Go to Settings > Chat Widget Content Customize status label, avatar, chat widget label and widget appearance. Appearance Change your chat widget w
What does it mean with Active, Offline and Idle status from visitors?
If customer is on store and has interaction like open, transfer or search page, they are considered active. If customer is on store, but has no interaction higher than 30 minutes, they are considered idle. If customer leave store higher than 1 minutes, they are considered offline. Should you need further support, please feel free to contact us via
Introducing Chatalyst Free plan and new sticker pack
We can’t wait to tell you the big news that starting from March 25, Chatalyst will officially replace the All-in-one plan with the Free plan for all users. This means you can now experience all brilliant features at zero cost! Why we make it Free? The primary goal of this change is to make it effortless for everyone to connect with your customers. Being a custome
Can I create customer information for unknown chat?
Absolutely yes. Especially this function seems to be an EXCLUSIVE FUNCTION that you have never seen in any app on Shopify store. To be specific, this function helps you NOT ONLY directly create customer information on Chatalyst, BUT ALSO the customer information will be automatically synced to "Customers" section on Shopify as well. To create customer information, you should type their information including name, email or phone number. !(https://storage.crisp.chat/users/helpdesk/webs
Can I have a mobile app to response to our customer?
Having a mobile app supporting to reply your customers anywhere at anytime is a useful function. However, our Chatalyst app does not have that function at the moment. Our Dev is still researching and hopefully we can include that function in the nearest releases. Sorry for this inconvenience. Should you need any further assistance, please kindly contact us via live chat or email us at firstname.lastname@example.org
How to display Chat Widget on store?
To display your chat widget on store, you have to go Settings => Chat Widget => Turn on the button "Display on store" HOWEVER, if the chat widget does not show properly on store, even if you already turned on the button "Display on store", please follow our steps below to display it: Go to Store Admin => Themes => In "Current theme" choose "Action" => Edit code
How to create discount message?
To create discount message, please click on the button "Discount message". Then typing your content along with "%" to add variants including: Discount code Discount Description Discount Link (called as Shareable link on Shopify)
How to use chat composer?
Chat composer has 5 main actions including: Operators` notes Send a file Send an emoji Create a discount code Send a quick response Operators` notes Turn on the button Operators' notes. In case you want to mention your colleague on note, please type @ to mention. !(https://storage.crisp.chat/users/helpdesk/website/72ee
How to manage Operator seats?
There are admin account and staff account Admin account: this role can use all features within the app as Store Owner account Staff account: this role is limited by using Chat and Customer only on Menu bar. Please follow these steps to
How to get notification?
1. From store owner There are two ways to get notification You can turn on the option "Desktop Notification" to get notification pushed on desktop. Once there's a message coming to your store, there will be a notification pushed on your window to notify you about the chat. Note: this option can only work when you allow notification on your browser: !
How to close, pin or assign your chat?
1. How to resolve your chat or mark your chat as Done Click on the Ellipsis icon "..." to mark your chat as Done or Leave Chat. NOTE Chat that has been marked as Done will be moved on "Done" box. Chat with Leave chat status will be moved on "Unassigned" box". 2. How to pin or unpin chat To pin or unpin your chat on top of your cha
What plans is Chatalyst offering?
We are now offering only one FREE plan for all users. Please be advised that now you can enjoy a powerful Live Chat tool without any cost. There are a lot of out standing functions as following: Targeted messages and triggers Real-time visitor behaviors in Cart page [Mappi
Can I paste image directly on my chat?
Yes, you can copy your image and then paste it directly on chat. Should you need further support, please feel free to contact us via live chat or email us at email@example.com
Can I copy and remove message?
Copy If your customer`s message includes phone number or email, you can use quick copy function by clicking on the duplicate symbol. Remove You can remove your message immediately by clicking on eye symbol in case you sent wrong information by accident or some unexpected reasons. !(https://storage.crisp.chat/users/helpdesk/website/448fd8b43013c
How can I know visitor`s behavior on chat?
One of the outstanding functions on Chatalyst is to display visitor`s behavior. Through this function, you can know where they are accessing on your web, from that you can probably consult what product they are finding. 1. How to activate this function Turn on the button "Display visitor behaviors" 2. How it works This function will show wh
How can I manage my chat?
There are FOUR main sections in chat including: Your active chat will be in this box. Unknown chat or chat that has not been assigned. Chat that has been assigned to your staffs !(https://storage.crisp.chat/users/helpdes
Get to know settings on chat?
In Settings, you can edit your chat appearance, your operators, auto assign tool, FAQ answers for your chat widget. Chat Widget You can customize widget appearance including content, style and its settings. For more detail can be found here Auto Assign Chat You can turn on this function to automatically assign the chat to operators in sequenti
Can I receive notification through email when I have new message?
The answer is yes. Once you're not logged into the app and there's message un-replied within 15 minutes, Chatalyst will automatically send you a notification to the email of store owner. You can check the message in your mail box and go to the app to reply your customer. The screenshot below is an example of notify message in email: Hope you enjoy this function Sh
Can I sync Shopify customer info to Chatalyst?
Once your current customers log-in and open a chat, our app will identify and sync customer details including name, phone, email and order history. To sync your customer details, please click on the button "Sync customer details" Should you need further support, please feel free to contact us via live chat or email us at [firstname.lastname@example.org](mailto:support@perfect
How can I manage/create quick response?
Besides some default quick response, you can create two types of response by clicking the symbol rocket => Manage => Create new response: General response Your colleague can see and use this response. Individual response Only you can see and use this response. Should you need further support, please feel free to contact us via live chat or email u
How to set up Frequently asked question?
To set up frequently asked question (FAQ), you need to go Setting => FAQ setup There are two sections needed to fill out: Setting the FAQ content Adding question type Please be advised that you can only add three questions. ![
How to assign chat to your colleague?
There are two types of "assign chat" as following: 1. Chat is on "Your chats" box Click on your profile picture, and choose your colleague`s name who is assigned. 2. Chat is on "Unassigned" box Click on the "plus" icon, and choose the one who will take chat. !(https://storage.crisp.chat/users/helpdesk/website/fd97d97aa0c9b000/65
Get to know Online Visitors
|n the purpose of Online Visitors, you can know which sources they contact you and from that you can proactively chat with them if necessary. There are 4 filters set by default including: Search for something to buy Viewing product Added product to cart Check out successfully In case you want to create more triggers, please refer to [thi
Get to know Report on Chatalyst?
Through Report section, it will show statistic data record including: Total visit: the total number of visitors Chat start by staff: chat was proactively chatted by staff Chat start by visitor: chat was started by visitors randomly Conversation rate: the percentage of visitors who take a desired action. Should you need further support
Is it possible to attach image on my quick response?
It`s not possible to attach image on quick response at the moment. You only add text along with appropriate link on quick response. Should you need further support, please feel free to contact us via live chat or email us at email@example.com
How to set your account on Chatalyst?
To set your account, please click on your store`s name at the top right corner You can edit your profile information, time zone, online hours Should you need further support, please feel free to contact us via live chat or email us at [support@perfec
How to manage profile account and store time zone?
You can manage your profile information, including: email, name, password, and your store time zone by going to "Your account" section as below: Here, you can adjust your information and working zone then click "Save" button Note: the avatar here is yo