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Transcy
Translate languages and convert currency for your store
Which plans are we offering in newest Transcy version?
Which plans are we offering in Transcy app
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How to set up Currency in Transcy app
FIRST GLANCE When you first install and access to the app, there will be some short guides on how to set up the currency when starting. NOTE: In case your Store Default Currency is unsupported at the moment in the app, the below window will be shown. Refer to this article for a solution and list of supported currencies. , like E
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What is "Auto Translate" function and how to set up this function in Transcy?
Auto Translate In Transcy version 1.0, we would love to bring out Auto Translate function, one more special feature to help you so much with updating translation for new contents or changes in existing product pages and collection pages automatically. It would apply for product pages and collection pages only. After you have set up your target languages translation successfully then you could add your preferred products to Auto Translate list to keep all contents of
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Which are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course.
List of all currencies supported Here's the list of 167 currencies supported in Transcy at the moment. Currency code Name AED United Arab Dirham AUD Australian dollar AFN Afghan afghani ALL Albanian lek AMD Armenian dram ANG Netherlands Antillean guilder AOA Angolan kwanza ARS Argentine peso AWG Aruban florin AZN Azerbaijani manat BRL Brazilian real BGN Bulgarian lev BAM Bosnia and Herzegovina mark B
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Can I downgrade to Free plan at any time?
In this new pricing plan, you could feel free to downgrade to Free plan if you want as long as you have not reached 2000 words yet and you've translated only one language. If not, you need to wait until your current billing cycle with your paid plan ends, then you could downgrade to Free plan to continue using the app with limited functions in Free plan. For example: Case 1: You're in Starter plan and you've already translated over 20,000 words. That means it exceeded 2000
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Can I buy more words in Transcy without upgrading my plan?
In this new update, we've released a new option Buy more words which is applicable for all plans and at any time that you want. So for now, you could easily choose any favorite package with a desired price and suitable words number and just it's up to your need. At the left bottom screen, you could know how many words still are available in your plan and consider your need to choose and buy more words reasonably. , and you just need to replace media for any product/collection you want to have their local versions in target languages. How to make it work Let's translate a media from a product in Product page as an example, and you can do the same for Collection page too. Just go to Translation > Edit translation > Resource type > Product Pages > View details Choose product c
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Which are themes supported for Embedded Switcher in your page Header?
From Currency Switcher section, you now have more choices to embed the Switcher in page header. For more details about how to set up Switcher, please take a look on this article. This is the list of 32 most popular themes currently supported: Debut Brooklyn Venture Minimal Narrative Supply Simple Boundless Express Booster Debutify Turbo Prestige 1
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Does Transcy translate Payment checkout page?
In the new updated version, we would like to inform that we have improved our code and added the Checkout page in the supported list to translate. From now, you could feel free to translate Checkout page in the app easily. Hope this information helps you so much. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io
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How to translate media not from Product pages and Collection pages?
Not like Product Pages and Collection Pages, for other pages such as Homepage, Articles, Blogs, Navigation elements, etc, we do not support auto-inspect elements of media (images/banners), and you will need to do it manually to have local versions for target languages. NOTE: This feature is only available in Essential plan. How to make it work Go to Translation > Edit translation > Other Media > Let's start ![](https://storage.crisp.chat/users/helpdesk/w
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My visitors could be redirected to their own language on my website automatically?
Transcy provides smart devices that can auto-detect visitor’s locations based on their country OR browser language to display responsive language switcher, so your visitors will be redirected to their own language easily and swiftly. Please follow some tips below to activate this feature: Go ahead to Translation > Language Settings > Visitor's Language Detection Besides Store default language, you could turn on "Visitor's language detection" button then ther
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What is default language and unsupported language?
On Language Settings, you will see Store Default Language section, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. In some cases, you might want to change your current store default language
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What are the meaning of translated words and available words?
Translated Words This is the amount of words which have been translated in your store. This quantity will always increase according to sections/pages/elements you want to translate, and will never be decreased even though you have removed some translated elements from your store. In another way, this number is counted historically. Available words This is the amount of words still available for translation on your current plan. It will be calculated as the following form
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What is Media Translate and how to make it work?
Transcy not only help to translate all text contents on all pages easily but also support to translate media/ image on your website swiftly with Media Translate feature. This feature is only available in Essential plan. So let's upgrade to these plans to get this awesome feature now. Or you could try [free 7 days Premium trial ](https://support.fireapps.io/en/article/from-now-you-could-test-out-all-premium-functions-in-7-days-for-free-and-its-available-for-free-plan-and-starter-x4
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How to set up Transcy app at the first glance
After you've installed Transcy app, and approved the charge successfully from Shopify page, you will be directed to Welcome screen as below. Going ahead to click on Quick set up button to start your journey in 3 steps. 1. Select Languages (default and target languages) Store Default Language This is the default language of your store, and synced from Shopify store, so
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Does Transcy support to translate Third-party elements with Reviews apps such as Judge.me, Stamped.io?
For now, you could translate any contents shown up on Reviews collector apps easily and smoothly with the function Third-party Elements. Please be noted that this feature is only available in Starter and Essential plan. Kindly check this article for more details. More useful articles about Transcy, you can find [here](https://support.firea
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How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?
With your concern, there are 2 cases as the following: I. You have not reached the current plan limit yet (the translated word limit) In this case, when you upgrade from LOWER to HIGHER, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STAR
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Why some elements on my header, footer and collections are not translated?
Sometimes, after translating your pages, you find out some elements on header, footer or collections are not being translated. Please help me check your theme and make sure that you have not added or customized some own codes as the text form in theme before. If yes, those codes would be included as a Third-party element and sometimes they are not fixed completely with Shopify theme's standard. So that's why the app cannot recognize and translate all these contents/elements on your page. But
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Does Transcy support Arabic language?
For making it clear, Transcy still supports to translate your Product Description into Arabic language with correct writting format "right to left", but the writing style "right to left" of Product Title or Variant has not yet supported because their writting format "right to left" is not supported by Shopify. Meantime, our technical dev is still checking on it to have a resolution in the near future. For example: Your product title is in English and it`s still supported to tra
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Can I use subdomains for each language version of my Shopify website?
First, you've ever heard Selling multiple language in Shopify? As you can enable multiple languages from your Shopify admin to create separate URLs for your translated content. Once customers visit a translated URL, your store automatically shows the translated version. Besides English is the default language of Shopify, some Shopify themes also support more than one language, so you could also translate these theme languages in Shopify admin. More details can be found [here](https://help.
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Why I can not downgrade to lower plan?
When you downgrade your plan and there is a message showing that: "You have more than X number of translated words. You'll be able to downgrade to this plan in Y days when your current plan ends", which prevents you from downgrading your plan. That is because you have reached the translated words limit in your current plan and you have to keep using your current plan until your current billing cycle ends (one billing cycle with 30 days). Then you could downgrade to lower plans.
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How to translate untranslated content manually?
Please go to Translation > Edit translation > Resource type > choose the page which has been untranslated yet > click on pencil icon or Translate button Choose element needed to translate > Translate page  in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. And it's always updated every day on this system to ensure that you're always provided the best quality and accuracy. For more details about how to set up Curren
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Will I be charged again when doing uninstall, and re-install Transcy app?
For making this cleared, your billing cycle will be counted as 30 days. (From the day of your approve charge processing) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) You have NOT reached the translated word limit in your current plan yet After reinstalling the app, yo
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Why is my page not translated completely, but only some parts?
After you have done the translation setup, you've selected a language with Transcy switcher but after checking, you only see some parts/elements are translated, not the whole page translated. So don't worry. Please check the following reasons that might help you find out the cause and find a suitable solution for your case. 1. Number of words Kindly go to Dashboard to check your word usage. From Dashboard, you can fully check your words usage through 2 parameters below
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What should I do when I have reached the translated words limit in current plan?
If you have reached the translated words limit in your current plan, you have two options to choose. Option 1: You can upgrade to higher plan to extend words limit and also to unblock other premium functions in higher plan. For more details about what we offer in each plan, please kindly refer to this article Option 2: We've released a new function Buy more words which is applicable **for a
Some readers
Transcy can support to translate contents on Page Builder apps?
With Third-party apps function, you could easily translate all elements on page builder apps such as widgets, review box, offer box, notification bar, etc easily and quickly just one click. Please be noted that this feature is available now in Starter and Essential plan. Kindly check [this article](https://support.fireapps.io/en/article/how-to-translate-content-from-th
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Have we supported Third-party Elements with front-end app?
With Sales Pop up social proof app now, you could show recent sales popups & stock countdown timer on your store to boost urgency & sales for free. Also, Sale popup will let you show recent sales notifications to build trust and social proof to influence visitors. Free Shipping Bar, which helps to promote your free shipping offers with progressive messages and a cart goal, displays diffe
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What should I do some product pages missing in Translate Store? (Sync with Shopify)
By default, all products/sections/elements in your Shopify store will be synced to Transcy, however, in case you do not see a specific product/section/element in any page in Translate Store > Store Pages tab, please find and click on the Sync with Shopify button in that page (if available) just one time to sync them to the app. Or please feel free to contact CS team via live chat
Some readers
I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?
If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies in sup
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How you can translate language on your store effectively
There are 2 ways to translate your target languages in Transcy After adding Target language in Language Settings or when you have finished to set up Transcy, to start translating, there will be a popup to show all items on store need to be selected to translate including: Product pages Collection pages Article pages Blog pages Other pages (The remaining pages of your store can be found here) Store theme Menu (Main menu, footer menu, and other menus of your store.) Paym
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What is "Auto Switch Currency" based on location in Transcy?
In this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location. Just go to Currency > Currency Settings > turn on/enable the button Auto Switch by location and Save it This function is available in all plans (Free, Starter, Essential plan) so all users could feel free to experience this awesome feature. That sounds g
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Easily translate the review box of Reviews apps into another language by Third-party Elements feature
Definitely, you could translate all reviews in reviews box into another language that you want via Third-party apps translation easily and quickly. Even if your reviews being shown in multiple languages in the review box but you want your target customers could view and read all reviews easily on their own language. Absolutely, Transcy app could help you with it just some simple steps for setup and some tips below: Make sure that you have set up your translation properly. Kindly refe
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Can I get a refund for Transcy app?
Since we are offering Free plan for testing purpose, we do NOT offer free trial, and/or refund for any Paid plan. Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.io
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What will happen when I upgrade/downgrade plan in Transcy?
UPGRADE Upgrading plan successfully will raise the maximum number of words to be translated on your store and also will enable other premium function. To know more about what is the difference between plans, please kindly refer to this article. DOWNGRADE All your translated words are still be saved if you downgrade to lower plan. However, there occur some changes as f
Some readers
Converted currency is not correct with the exchange rate, is that a bug?
In some cases, when you switch to another currency, you will see the converted price showing on your store is not correct with the current exchange rate. The store below is an example: When you switch from 279.20 Turkish Lira to Euro, it should be 34.3491 instead of
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How can I translate Homepage in Transcy app?
Please go ahead to Translation > Translation store > Store Items > Homepage Choose your target languages and elements that you want to translate on the homepage > Translate element > Save OR you could click on Translate all if you want to translate all contents on homepag
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How to remove the Transcy logo?
Transcy logo is only available in Free plan now. You can upgrade to any of our Paid plans to remove it on Switcher completely, and also you will get so many awesome features such as Media translate, Third-party app translation, etc. Please read this article for more details about all current pr
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Does Transcy app offer Free Trial?
In this newest update, we are offering 2 Paid plans including Starter, Essential without FREE TRIAL in the first installation. But don't worry! Absolutely the FREE plan is available now for you, so feel free to experience, and test all basic features in Transcy. Furthermore, you could try 7 days FREE for Premium functions trial, more details can be found [here](https://support.fireapps.io/en/article/from-now-you-could-test-out-all-premium-functions-in-7-days-for-free-and-its-a
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What are limitations/requirements about image being uploaded in Media translation?
Media Translation is one of our outstanding functions in this first version 1.0. You could feel free to upload your own favorite image in multiple target languages that you've prepared easily and quickly just a few simple steps. Making various content on your store including text and image updated with multiple languages version by yourself to get more attraction to international customers then get more sales. You could edit media translation in product pages and collection pages
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Is there any notice when I have reached the translated word limit, or when I downgrade or upgrade plan?
Here's some tips will help you. First of all, you need to check your usage to know how many words still available in your current plan and be aware of which notices when your limit run out of words. You could have an overview for your usage about Translated words which shows you how many words translated and Available Words which let you know how many words still left in your current plan. Please click [here](https://support.fireapps.io/en/article/what-are-the-meaning-of-translated-wo
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What are features Transcy is offering?
With Transcy latest version, it will help you to: Translate your store page into multiple languages with 241 languages over the world. Display language/currency switcher on your storefront, and customize the switcher to fit your store theme. Choose any specific section/page on your storefront that you want to translate, and edit the translation by elements easily and quickly. Auto translate content every time there's any change in your store's content. Upload and display
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What will happen when you uninstall and re-install our Transcy app?
UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for user after uninstalling the app. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. Then approve charge to start using the app. HOW YOU WILL BE CHARGED AFT
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What will happen when you change theme?
Don't worry! This article will help you clear and give you some useful solutions. Sometimes, after changing your old theme to a new one, suddenly you do not see the Switcher being shown up on your new theme after that. There are 2 cases occur, please follow these tips to re-show Switcher on new theme accordingly: If you're using Floating Switcher, please go back to the app, paste this link on your browser to update the Switcher on new theme, then click on Update now: [https://tra
Some readers
Why does Third-party element not work and sometimes translation is not correct?
As you know with Third-party element function, you could translate all contents of one Third-party app on your page easily and quickly. But at the moment, Transcy are only official integrated with some partners such as Judge.me, Stamped, Sales Pop up‑Social Proof, Free Shipping Bar, and some popular Page Builders such as Pagefly, Gempages, etc. Please kindly refer to [this article](https://support.fireapps.io/en/article/how-to-translate-content-from-third-party-apps-with-third-party-elements-fu
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Can I drag and move the Switcher to anywhere on my page?
Sometimes you prefer to drag and move the Switcher to a suitable place as you wish than 4 positions available in Display Settings such as the Top, Bottom, Left, Right. Sorry for this inconvenience. At the moment, we do not have this feature but we're noted and trying to research to include this feature in the near update. Stay tuned, please. Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?
Solution: Please click this link to install VPN that unblock any website and stay secure with Touch VPN. Unlimited bandwidth and completely FREE! After installing the VPN, please change to your main visitor locations to check if it works well. Please make sure that y
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How can I get more target language? Target language limit reached
If the number of your target language does not reach 5, you can add more by: Clicking on Add Target language button Choose the desired language Click on Next button. Check/uncheck on elements you want, then click on Translate button NOTE: As default, all items will be unselected so you need to choose and select items/pages which you want to translate on your store.
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Are we offering a Free plan now?
With FREE plan, you have all basic features as the followings: Translate your store into 1 target language only Translate up to 2000 available words Unblock all pages enable to translate Edit translation Customize Switcher style Convert up to 167 target currency (click [here](https://support.fireapps.io/en/article/how-to-set-up-currency-in-transcy-app
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Understand about tabs and translation statuses in Translate Store section
Edit Translation sub-menu under Translation section might be the most important area when you think about viewing or making any translation changes in Transcy. You will see 3 tabs in Edit Translate section, including Resource type, Other Media, and Third-party Elements. From there, you have an overview of all pages as well as know there are how many product pages, collection pages and other pages have been translated successfully.  instead of the right spelling words according to your target language for example French, Spanish, Portuguese. The cause is these languages contain special characters like apostrophe which made your theme cannot recognize these characters to render them properly so it might cause this problem on your page. Don't worry. If in this case, you could easily edit them manually as [this article](h
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How to resolve your translated word like the coding word?
You got the coding word such as the word after you translated into other language. Please keep calm and follow our solution, NOTE Please not to press button "Translate" to translate it again. By doing so, our app will continuously count your word. Temporary Solution Please go Switcher => Turn off Language Switcher and then feel free to co
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Does Transcy affect my website's performance?
We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.
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Can I use Transcy app in my Shopify development store?
At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here.
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Can I export my translation to a CSV file?
Sorry for this inconvenience. We do not support the translation export to CSV or other files yet in this first version 1.0, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io  (incorrect redirect), (2) & (3) related to Luxembourgish and Ewe language, and issue (6) Predictive search (showing variant titles in all languages at once)
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What are important changes in our latest update in Transcy?
In this version update, we would like to inform you that we will have some important changes on pricing plan as the following: Premium plan will be no longer available in pricing plan. However, if you're an old Premium user, we still save all your data (including current Available words) but you will be suggested to approve Essential plan at the end of your current billing cycle via a popup in the app and/or official email to start your new Essential plan instead of Premium plan. Besi
Few readers
Why is my website showing 2 language Switchers at the same time?
When your store is translated into other languages by Transcy, your theme also creates a translation version. That's why there shows 2 Switches on your store, one from Transcy, another from your theme. More details about theme translation can be found here. It looks like this. ![](https://storage.crisp.chat/users/helpdesk/website/9dfc898e934ce00/c8670dc6-fd20-4357-8075-d671
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Why I can not find the language I want to translate in the target language list?
When choosing a target language to translate, the app will show you a list like this: That list is the languages that are supported on Shopify, if you can not find the language you want, that is because Shopify does not support that language at the moment. For a solution, you can choose a second language which is mainly used in that country to translate. For example, Philippines u
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Does Transcy support translate videos existing in my store?
Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.io
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How I can exclude a specific block or paragraph from being translated in my website?
We do not have this feature at the moment. Sorry for this inconvenience but for sure, we will keep you posted once it's available in the near update. You can learn more about Transcy here. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io ![](https://storage.crisp.chat/users/helpdesk/website/ec41306f977ac000/aab065ee-a2f6-4606-be1b-0a2365_1hjt3kb
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Why I can't use the function "Visitor’s Language Detection"?
Please be advised that this function Visitor’s Language Detection is only available from Starter plan and Higher. So that if you're in Free plan, you will not be able to use this function "Visitor’s Language Detection" to match your store to visitor. So we recommend you should upgrade to higher plans to unblock this awesome feature. ![](https://storage.crisp.chat
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Can Transcy translate Third-party apps using iframe?
At the moment, we do not support to translate content on third-party apps using iframe such as Ali Reviews, Loox, etc. We're in progress to research and will keep you posted once we get any solution in this regard. Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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Why does Transcy need some permission access your Shopify account?
Due to some our recent updates, if you're the old user who installed Transcy app since from November 24, 2020 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify account email
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Why does Transcy not translate Shipping method name and rate?
At the moment Transcy cannot translate the name as well as Rate of Shipping methods on the checkout page. Because all shipping methods are controlled directly by Shopify system. So you can only edit/change/manage the shipping method name and rate directly in Shopify admin as the following Shopify admin >> Settings >> Shipping and delivery ![](https://storage.crisp.chat/users/helpdesk/website/
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Does Transcy translate Subscription policy at checkout page?
In this latest update, we're so happy inform that Transcy could help you translate Subscription policy at the checkout page. For example, as I suppose you're a customer purchasing some orders on my website transcy01 and you want to read Subscription policy before making your purchase. At the first time landing my page, you have selected Deutsch language on Transcy Switcher and then decided to purchase orders on checkout page. When you click on Subscription policy to have a read,
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What content does Transcy translate for Payment Gateway Page?
In some case, you want to translate content of Payment Gateway page. Please be advised that Transcy only support to translate the name of payment methods such as Cash on delivery, Credit Card, Paypal, Bogus, etc. You could set up and find those methods in Shopify Since all paymen
Few readers
Why does my page reload several times and keep loading with link /en/en/en...
If you see your page keep reloading for so long with the URL has several /en at the end like this example: https://www.test-store.se/en/en/en/en/en/en/en/en/en/en/en/en/en/en/en/ And/ or it also shows a 404 " Page not found" error like this Don't worry. Please keep patience and refer to [this article](https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-
Few readers
Can I embed switcher on my theme with built from Builder apps such as Gempage, Pagefly, EcomSolid, ...
At the moment, we do not support to embed the Switcher on the theme which is built from Page Builder apps such as Pagefly, Gempage, EcomSolid, ... If you embed the Switcher on header/footer on your pages which are built from Page Builder apps and after that you do some things in those builder apps such as drag and drop any element in app to edit pages. As a result, our code to embed the Switcher will be lost and the switcher will disappear. So in this case, please use Floating format for your s
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Why does my old translation still stay on my site even that language deleted in Shopify?
In some cases, you have found out that your old translation from the app still remain on your site even though you have removed them (translation of target languages) in the app and Shopify as well. The reason behind is it belongs to Shopify's management so we're checking with Shopify to get a best solution in case you want to remove completely all old translation of target languages that you have deleted in Shopify before (Shopify admin > Store language > Translated language). Then we will ke
Few readers
Does Transcy work for a third-party domain?
At the moment, Transcy only support to translate content and currency for stores which are using Shopify domain. In case your store domain built from a third-party domain provider, sorry Transcy does not support it yet. Thank you for your understanding! Please feel free to reach out to us via live chat or email us at support@fireapps.io if you need any other support, we're willing to help.
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How to support multi currency checkout in Transcy
Not like other normal pages such as the product page, homepage, cart page, with the checkout page, we only support multi currency checkout for merchants who use Shopify Payments. More details, please visit this link: https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency Simply, if you use Shopify Payment, and already added all target currencies into your Shopify Payment, then Transcy switcher could support
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What's news in our recent update in Transcy?
To make the app easier and more convenient in using, we've developed our functionality better, and improved UI design in some pages/dashboard as well as included some useful video/tutorial in app to help you instantly. Below is more details. Simplify the setup process If you're a new customer which already install the app, just choose your plan (Approve the charge in case you choose a paid plan), and then you will be directed to Dashboard immediately to start using the app. If you're a cur
Few readers
Why does Transcy remain the original currency on checkout page?
Basically base on a Multi-currency app such as Transcy, which simply support to show an indication of the price in the selected currency on the Switcher. The app already use an exchange rate and is only an approximation, even not including fees such as taxes so that is only for your customers' reference on website. To make the user experience smoothly, Transcy help customers
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