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• Which plans are we offering in newest Transcy version?

  Which plans are we offering in Transcy appVery popular

• How to set up Currency in Transcy app

  FIRST GLANCE When you first install and access the app, there will be some short guides on how to set up the currency when starting. ![](https:Very popular

• How to edit translated content manually in Transcy app?

  HOW TO CHECK TRANSLATION STATUS In each page/element, you could easily check all statuses. There are 4 translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. Please click here to understand more about all translation statuses Translation > Manage Content > select target languageVery popular

• How to set up Switchers for your store?

  To set up the switcher button on your store to switch between languages and currencies, firstly please go to Transcy app > Switchers, you will see a window showing like this: You can set up Element Setting, Device Setting, and Color Setting for Language & Currency Switcher there. I. Switcher visibility You can choose Only me to show Switcher for only you if you've still notVery popular

• How can I set up Language Settings in Transcy app?

  Transcy helps you set up more target languages besides your default store language along with some options to help your customers have a first impressive approach when visiting your store. All Languages **** is the main language you set for your store on Shopify. Your visitors will see this language if their preferred local language isn't available. Transcy will use this language as the first language to translate into other target languages. **${color}[#6Very popular

• Why does the 404 error page appear when I select language on Switcher and it's a bug?

  This is not a bug from the app. The cause is from your language versions created on your Shopify admin before. If you have added other languages in Shopify admin before but have not enabled/published those languages for your store domain yet, then it will cause this problem. Please be advised you can manage which ones are published from your Shopify admin. You can also unpublish a language, which hides the language from customers. So all links to the store in a particular language which has notVery popular

• How to translate content from third-party apps with Third-party app function in Transcy?

  To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (for Advance and Basic language type). From now on, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store. Example: ![](https://storage.crisp.chat/users/helpdesk/website/a8c657ca15Very popular

• How to remove leftover code after uninstalling Transcy?

  As usual, after you have uninstalled the app, the Switcher will disappear and there will be no change affect to your site. Sometimes, there will have some lines of code leftover on your site for some reasons. But no worries. Please go to Shopify admin > Online store > Theme > Edit code and follow these steps below to remove all leftover code by yourself: Search for file snippet: fa_translate_core, if having please delete this file Remove {% include 'fa_translate_core' %} from theme.liVery popular

• Which are themes supported for Embedded Switcher in your page Header?

  From Currency Switcher section, you now have more choices to embed the Switcher in page header. For more details about how to set up Switcher, please take a look on this article. This is the list of 43 most popular themes currently supported on desktop: Dawn Debut Brooklyn Venture Minimal Narrative Supply Simple Boundless Express Booster DebutifyVery popular

• What is "Auto update translation" function and how to set up this function in Transcy?

  We would love to bring out Auto Translate function, one more special feature to help you so much with updating translation for new contents or changes in existing product pages, collection pages and other pages automatically. Please click [here](https://support.fireapps.io/en/article/which-plans-are-we-offering-in-newest-transcy-version-ufccVery popular

• Does Transcy translate Payment checkout page?

  We would like to inform that we have improved our code and added the Checkout page in the supported list to translate. From now, you could feel free to translate Checkout page in the app easily. **NOTE: ** Not most of themes are able to work welVery popular

• How to replace image from Product pages and Collection pages?

  For Product Pages and Collection Pages, Transcy will auto-inspect elements of images/banners on your Shopify store so we call this is "Auto-added" type, and you just need to replace image for any product/collection you want to have their local versions in target languages. How to make it work Lets replace image from a product in Product page as an example, and you can doVery popular

• My visitors can be redirected to their own language on my website automatically?

  Transcy provides smart devices that can auto-detect visitor’s locations based on their country OR browser language to display responsive language switcher, so your visitors will be redirected to their own language easily and swiftly. Please follow some tips below to activate this feature: Go ahead to Automation > Location scan Besides Store default language, you could turn on Auto switch language button then there are 2 options that you need. ![](https://stoPopular

• Which are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course

  List of all currencies supported Here's the list of 167 currencies supported in Transcy at the moment. Currency code Name AED United Arab Dirham AUD Australian dollar AFN Afghan afghani ALL Albanian lek AMD Armenian dram ANG Netherlands Antillean guilder AOA Angolan kwanza ARS Argentine peso AWG Aruban florin AZN Azerbaijani manat BRL Brazilian real BGN Bulgarian lev BAM Bosnia and Herzegovina mark BPopular

• What is default language and unsupported language?

  On Languages Setting, you will see Default Language tab, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. More details about target language, please click here. ![](https://storage.crisp.chat/users/hPopular

• What is "Auto Switch Currency" based on location in Transcy?

  To use Auto Switch Currency based on visitor's location: Just go to Automation > Location Scan > turn on/enable the button Auto switch currency and Save it For example: Your store default currency is USD, and you have turn on this function in app already as well as set up target currencies successPopular

• How to replace image not from Product pages and Collection pages?

  For other pages such as Homepage, we will collect all default images/banners in your shopify store to the app. And we call this is "Synced from Shopify Files" type, and you will need to do some steps to have local versions for target languages. You can find default images for other pages such as banners on homepage in Shopify **Shopify admin > Setting > Files ** ![](https:Popular

• What is "Replace image" and how to make it work?

  Transcy not only help to translate all text contents on all pages easily but also support to translate image on your website swiftly with Replace image feature. This feature is only available from Starter plan. Please click here to learn more specific limit on per plan. So let's upgrade to these plans to get this awesome feature now. With Replace image, you could replace mePopular

• How to translate untranslated content manually?

  Please go to Translation > Manage Content > choose target language > choose the page type in Resource type > choose the page which has been untranslated yet or need to be updated the new translation since you have changed new contents > click on Edit button. Example: Product page Choose any particular product page which has been untranslated yet or you'vePopular

• How to support multi currency checkout in Transcy

  Not like other normal pages such as the product page, homepage, cart page, with the checkout page, we only support multi currency checkout for merchants who use Shopify Payments. More details, please visit this link. Simply, if you use Shopify Payment, and already added all target currencies into your Shopify Payment, then Transcy switcher could supporPopular

• Can I set or edit the Exchange rate in Transcy by myself?

  Sorry for this inconvenience. At the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. And it's always updated every day on this system to ensure that you're always provided the best quality and accuracy. For more details about how to set up CurrenSome readers

• Does Transcy support Arabic language?

  For making it clear, Transcy still supports to translate your Product Description into Arabic language with correct writting format "right to left", but the writing style "right to left" of Product Title or Variant has not yet supported because their writting format "right to left" is not supported by Shopify. Meantime, our technical dev is still checking on it to have a resolution in the near future. For example: Your product title is in English and it`s still supported to traSome readers

• How does Auto Switch Language function work, and what is the best way to set it up?

  Depending on conditions which you choose with Customer browser's language or Customer's location, customer can see a specific language on his/her side. Store default language: visitor will view store under store default language. Please turn on Auto switch language button to see other detected language options. If the detected language is not one of your target languages, your store will be displayed in store default languageSome readers

• What should I do some pages missing in Translate Store? (Sync with Shopify)

  By default all Product pages, Collection pages in your Shopify store will be auto synced to Transcy. However, in case you do not see a specific page in Homepage, Blog post, Navigation, etc in the app, please go to Translation > Manage Content > choose target language > Manual Sync > choose the page type and please click on the Sync button in that page just one time to sync them manually to the app. ![](https://storage.crisp.chat/users/helpdesk/website/518Some readers

• How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?

  With your concern, there are 2 cases as the following: In this case, when you upgrade from LOWER to HIGHER, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STARTER plan, which is $19.9, and then upgrade to an ESSENTIAL plan, which is $39.9 plaSome readers

• Will I be charged again when doing uninstall, and re-install Transcy app?

  For making this cleared, your billing cycle will be counted as 30 days. (From the day of your approve charge processing) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) After reinstalling the app, you could choose any Paid plan again and approve charge. If you choose a HIGHER/LOWSome readers

• Can I get a refund for Transcy app?

  Since we are offering Free plan for testing purpose, we do NOT offer refund for any Paid plan. Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.ioSome readers

• What will happen when I upgrade/downgrade plan in Transcy?

  UPGRADE Upgrading plan successfully will unblock many premium function. To know more about what is the difference between plans, please kindly refer to this article. DOWNGRADE All language translation including your translated words and/ or manual edited translation are still saved if you downgrade to a lower plan. However, you can only publish current languages transSome readers

• Transcy can support to translate contents on Page Builder apps?

  To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (for Advance and Basic language type). From now on, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store through Third-party app function. Example: ![](https://storage.crisp.chatSome readers

• Understand about translation statuses in Transcy

  In each page/element listed in Manage Content tab, Transcy will show you all statuses of translation of target language There are 4 main translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. You can overview all statuses on all page of a Target language in Resource type Or view status on each pagSome readers

• Have we supported Third-party Elements with front-end app?

  With Sales Pop up social proof app now, you could show recent sales popups & stock countdown timer on your store to boost urgency & sales for free. Also, Sale popup will let you show recent sales notifications to build trust and social proof to influence visitors. Free Shipping Bar, which helps to promote your free shipping offers with progressive messages and a cart goal, displays diffeSome readers

• Why is my page not translated completely, but only some parts?

  After you have done the translation setup, you've selected a language with Transcy switcher but after checking, you only see some parts/elements are translated, not the whole page translated. So don't worry. Please check the following reasons that might help you find out the cause and find a suitable solution for your case. 1. Translation status Please go to Translation > Manage content > choose target language > check the translation status of your page. Translating:Some readers

• I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?

  If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies in sSome readers

• What will happen when you uninstall and re-install our Transcy app?

  UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for paid plan users after uninstalling the app, and the data will be saved for 45 days for Free plan users. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. TSome readers

• Does Transcy app offer Free Trial?

  In this newest update, we are offering 3 Paid plans including Economy, Starter, Essential and New Users could try our special trial within 7 days for free in the first installation and we will suggest a best plan for your store to try this trial. Please click here to learn more our trial. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.ioSome readers

• What are features Transcy is offering?

  With Transcy latest version, it will help you to: Translate your store page into multiple languages over the world. Display language/currency switcher on your storefront, and customize the switcher to fit your store theme. Choose any specific section/page on your storefront that you want to translate, and edit the translation by elements easily and quickly. Auto translate content every time there's any change in your store's content. Upload and display any pre-selected mSome readers

• What will happen when you change theme?

  Don't worry! This article will help you clear and give you some useful solutions. Sometimes, after changing your old theme to a new one, suddenly you do not see the Switcher being shown up on your new theme after that. There are 2 cases occur, please follow these tips to re-show Switcher on new theme accordingly: If you're using Floating Switcher, please go back to the app, paste this link on your browser to update the Switcher on new theme, then click on Update now: [https://traSome readers

• Converted currency is not correct with the exchange rate, is that a bug?

  In some cases, when you switch to another currency, you will see the converted price showing on your store is not correct with the current exchange rate. The store below is an example: When you switch from 279.20 Turkish Lira to Euro, it should be 34.3491 instead ofSome readers

• Why does Third-party element not work and sometimes translation is not correct?

  As you know with Third-party element function, you could translate all contents of one Third-party app on your page easily and quickly. But at the moment, Transcy only work well with some apps such as Judge.me, Stamped, Sales Pop up‑Social Proof, Free Shipping Bar, and some popular Page Builders such as Pagefly. Please kindly refer to this article for moSome readers

• How to remove the Transcy logo?

  Transcy logo is only available in Free plan now. You can upgrade to any of our Paid plans to remove it on Switcher completely, and also you will get so many awesome features such as Auto update translation, Replace image, etc. Please read this article for more details about allSome readers

• Are we offering a Free plan now in Transcy?

  Absolutely we offer a Free plan ($0/month) for new users could test out basic features in our app. With FREE plan, you have all basic features as the followings: Language: Enable Basic Language only (1 target language) Manage Language and Translation (Blocked) Show Transcy logo Currency: Add only 1 target currency Enable to manSome readers

• Why I can't use the function "Auto switch language by location"?

  Please be advised that this function Auto switch language by location is only available from Starter plan and Higher. So that if you're in a lower plan, you will not be able to use this function "Auto switch language by location" to match your store to visitor. So we recommend you should upgrade to higher plans to unblock this awesome feature. ![](https://stSome readers

• Does Transcy support to translate SEO for your shopify store?

  We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. So you could find all SEO contents in the product page by the way: Go to the app > Translation > Manage Content > choose target language > Product > click on Edit button Choose your product pageSome readers

• Can I use Transcy app in my Shopify development store?

  At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here.Some readers

• What is Target language, Basic and Advance language type?

  Target language Target language is the language you wish to add to your website besides your store default language so that your targeted customers could view your store easily in their local language. Transcy will use your default language to translate into target languages. Language source Currently we provide 2 types of target language source in-app to help you with the best translation quality. So paid users could choose and use one of these or both types to translate target languSome readers

• How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?

  Solution: Please click this link to install VPN that unblock any website and stay secure with Touch VPN. Unlimited bandwidth and completely FREE! After installing the VPN, please change to your main visitor locations to check if it works well. Please make sure that yFew readers

• Can I export my translation to a CSV file?

  Sorry for this inconvenience. We do not support the translation export to CSV or other files yet, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• I found out some of contents on my site had apostrophe which were replaced by &#39 so why this happened?

  In some cases, you find out some words were not translated correctly, and those words replaced by (') instead of the right spelling words according to your target language for example French, Spanish, Portuguese. The cause is these languages contain special characters like apostrophe which made your theme cannot recognize these characters to render them properly so it might cause this problem on your page. Don't worry. If in this case, you could easily edit them manually as [this article](hFew readers

• Can I import my translation?

  At the moment, we do not have the feature to import the translation from csv file yet. Sorry for this inconvenience. However, we're really aware of how this function is important to your need so we're trying to research and will bring this function in the near update for sure. Stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io ![](https://storage.crisp.chat/users/helpdesk/website/c8eFew readers

• Why is my website showing 2 language Switchers at the same time?

  When your store is translated into other languages by Transcy, your theme also creates a translation version. That's why there shows 2 Switches on your store, one from Transcy, another from your theme. More details about theme translation can be found here. It looks like this. ![](https://storage.crisp.chat/users/helpdesk/website/9dfc898e934ce00/c8670dc6-fd20-4357-8075-d671Few readers

• How to resolve your translated word like the coding word?

  You got the coding word such as the word after you translated into other language. Please keep calm and follow our solution, NOTE Please not to press button "Translate" to translate it again. By doing so, our app will continuously count your word. Temporary Solution Please go Switcher => Turn off Show language => Save and then feel free tFew readers

• Does Transcy affect my website's performance?

  We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.Few readers

• Why I can not find the language I want to translate in the target language list?

  When choosing a target language to translate, the app will show you a list like this: That list is the languages that are supported on Shopify, if you can not find the language you want, that is because Shopify does not support that language at the moment. For a solution, you can choose a second language which is mainly used in that country to translate. For example, Philippines uFew readers

• What content does Transcy translate for Payment Gateway Page?

  In some case, you want to translate content of Payment Gateway page. Please be advised that Transcy only support to translate the name of payment methods such as Cash on delivery, Credit Card, Paypal, Bogus, etc. You could set up and find those methods in Shopify Since all paymenFew readers

• Does Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?

  The answer is not yet. Sorry for this inconvenience. At the moment, we only support to translate content on the front-end apps. We'll consider this feature to bring these integrations in the near future, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Which web browsers are Transcy supporting?

  Transcy could work well with modern popular browsers such as Google Chrome, Apple Safari, Microsoft Edge. Please be advised that our app might not work properly on Internet Explorer 11, because of according to Microsoft on August 17, 2020, MicrosoftFew readers

• Does Transcy have integration with Multi Vendor Marketplace yet?

  We might bring Multi Vendor Marketplace integration function in the future update, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• How I can exclude a specific block or paragraph from being translated in my website?

  We do not have this feature at the moment. Sorry for this inconvenience but for sure, we will keep you posted once it's available in the near update. You can learn more about Transcy here. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io ![](https://storage.crisp.chat/users/helpdesk/website/ec41306f977ac000/aab065ee-a2f6-4606-be1b-0a2365_1hjt3kbFew readers

• Why does Transcy need some permission access your Shopify account?

  Due to some our recent updates, if you're the old user who installed Transcy app since from Aug 18, 2021 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify accFew readers

• Can Transcy translate Third-party apps using iframe?

  At the moment, we do not support to translate content on third-party apps using iframe such as Ali Reviews, Loox, etc. We're in progress to research and will keep you posted once we get any solution in this regard. Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Does Transcy support translate videos existing in my store?

  Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Does Transcy translate Subscription policy at checkout page?

  In this latest update, we're so happy inform that Transcy could help you translate Subscription policy at the checkout page. For example, as I suppose you're a customer purchasing some orders on my website transcy01 and you want to read Subscription policy before making your purchase. At the first time landing my page, you have selected Deutsch language on Transcy Switcher and then decided to purchase orders on checkout page. When you click on Subscription policy to have a read,Few readers

• Why does Transcy remain the original currency on checkout page?

  Basically base on a Multi-currency app such as Transcy, which simply support to show an indication of the price in the selected currency on the Switcher. The app already use an exchange rate and is only an approximation, even not including fees such as taxes so that is only for your customers' reference on website. To make the user experience smoothly, Transcy help customersFew readers

• My customers could check out PayPal multiple currencies in Transcy

  If you sell in multiple currencies using Shopify Payments, then you can accept multi-currency payments from customers using PayPal. When your customer pays for an order using PayPal, both the PayPal and Shopify checkouts display the customer's currency. You just need to set up your target currencies in Transcy already as well as active/accept international payments to your PayPal Business account. For moreFew readers

• Why does my page reload several times and keep loading with link /en/en/en...

  If you see your page keep reloading for so long with the URL has several /en at the end like this example: https://www.test-store.se/en/en/en/en/en/en/en/en/en/en/en/en/en/en/en/ And/ or it also shows a 404 " Page not found" error like this Don't worry. Please keep patience and refer to [this article](https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-Few readers

• Can I embed switcher on my theme with built from Builder apps such as Gempage, Pagefly, EcomSolid, ...

  At the moment, we do not support to embed the Switcher on the theme which is built from Page Builder apps such as Pagefly, Gempage, EcomSolid, ... If you embed the Switcher on header/footer on your pages which are built from Page Builder apps and after that you do some things in those builder apps such as drag and drop any element in app to edit pages. As a result, our code to embed the Switcher will be lost and the switcher will disappear. So in this case, please use Floating format for your sFew readers

• What happen if I delete the target language?

  You could delete the target language by clicking on the Remove button on the target language that you want. But please be advised that once target languages are translated in the app, deleting action of these target languages will not be able to restore the target language translation. And you will see this popup to confirm before you decide to delete that target language.Few readers

• Why does my old translation still stay on my site even that language deleted in Shopify?

  In some cases, you have found out that your old translation from the app still remain on your site even though you have removed them (translation of target languages) in the app and Shopify as well. The reason behind is because it's the issue from Shopify and it belongs to Shopify's management so we're checking with Shopify to get a best solution in case you want to remove completely all old app translation of target languages that you have deleted in Shopify before (Shopify admin > Store languFew readers

• Does Transcy work for a third-party domain?

  At the moment, Transcy only support to translate content and currency for stores which are using Shopify domain. In case your store domain built from a third-party domain provider, sorry Transcy does not support it yet. Thank you for your understanding! Please feel free to reach out to us via live chat or email us at support@fireapps.io if you need any other support, we're willing to help.Few readers

• How to translate Shop Meta Title & Description in Transcy

  We would like to inform that from now on you could translate Shop meta title and description (SEO meta title and description for homepage) in our app as the following: Go to the app > Translation > Manage content > choose target language > Shop Meta title and description > click on Translate button to translate or **Edit **button to edit NOTE: The titlFew readers

• How to translate Shop Metafield

  From now, you could translate Shop Metafield which are metafields belong to 3rd party apps in your store (example: reviews app like Ali Reviews has metafield AggregateRating) To translate metafield: Go to Translation > Manage content > choose target language > Shop Metafield > click on Translate button to translate all shop metafield Or click on Edit buttonFew readers

• What is "Store Theme" and how can manage or edit in Transcy app?

  What is Store Theme Definition: Store theme (Theme) includes a series of tabs and info text/wording inside for the following categories: Go to Shopify admin > Online store > Action > Edit language to find tabs and text for your Store theme. For example: ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-05-13-at-2113Few readers

• Why can't I find SEO title and description content of product page in Transcy app?

  In this case, please follow steps below to sync SEO content in the product page to the app: Go to Shopify admin > All Products > search your product which you want to sync SEO in product page > scroll down to Search engine listing preview > Edit Website SEO Edit some things in Page title or just click on Save button again then the SEO title in that product paFew readers

• How can I manage language translation in Transcy?

  Manage language translation Translate target language Translation > Languages > Choose target language that you want to translate (Advance) > Click on Manage button ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-10-17-at-1320_n95d0zFew readers

• How to translate Delivery Method in Transcy

  From now, you could translate Delivery Method (Shipping method) at the checkout page on your store into target languages so that your customers could checkout items easily just select their target language on Switcher. To translate Delivery method: Go to Translation > Manage content > choose target language > Delivery method > Edit button ![](https://storage.crisp.chat/userFew readers

• What's new Trial of 7 days in Transcy?

  We would love to inform you that we've released a brand-new Trial in 7 days for all New Users who haven't chosen any plan yet at first installation so new users could feel free to experience all outstanding functions from Economy to Essential without being charge before going to the final decision which plan you want to subscribe and approve charge. It's a completely new Trial and not related to our old Premium function trial before. After installing the app, we would loveFew readers

• How is the display order of Target languages in-app and in Switcher?

  The order of Target Language appears in the list according to the following rules: After adding target languages, Target Language in-app will be displayed in the order following which are added at dropdown list from the latest language to the oldest one added. The closet one added will be at the top of the list in-app. The first one added will be at the bottom of the list in-app. Example: You first select Polish, Russian, Korean as Basic languages inFew readers

• What does it mean message says "You've reached the limit of maximum advance language"?

  Advance language type is a language source that's synchronized with Shopify and published on Shopify. The limit of maximum advance language number added on store is 20 target languages and it's Shopify's limitation. In Transcy, we support Starter added up to 5 Advance languages and Essential plan users can set up to fully 20 additional target languages for Advance languages. So if you have reached the limit of maximum 20 target languages of Advance language in EssentiFew readers

• Why can't I switch target language to Advance language type or add more target language in Economy plan?

  In this case, please be advised that this is the plan limitation in Economy plan - users are only allowed to publish 1 target language for Basic language type and 1 target language for Advance language type. So you can't switch target language from Basic to Advance and vice versa in this case. For example: If you have already 1 Advance language in-app. You can't switch one more target language from Basic language to Advance language type. You will see this popup to notice.Few readers

• How is the display order of Target currency in-app and in Switcher?

  The order of Target Currency appears in the list according to the following rules: After adding target currencies, Target Currencies in-app will be displayed in the order following which are selected at dropdown list from the latest currency to the oldest one added. The closet one added will be at the top of the list in-app. The first one added will be at the bottom of the list in-app. Example: You first select USD, EUR, JPY in the dropdown list then aFew readers

• Can I sync languages added from Shopify to Transcy app?

  For making this more helpful and clear for you When you have added some languages in Store languages in Shopify admin already then these languages would be synced to our app as the following rule: NEW INSTALL Transcy sync all Language added from Shopify to the app as target languages for Advance Language type with Unpublish status at default. ![](https://storaFew readers

• How to translate Cart page in Transcy?

  There will be a new resource type is Cart page which contains all elements/sections belong to Cart and collected from Homepage and Store theme. You can go to Manage Content > choose target language > click on Translate button on the Cart page (under Manual synced resource list) You can also click on Edit button to check each element and choose elements that you wFew readers

• How to edit Language name and Flag of target languages on switcher in Transcy?

  In Language menu > Settings > choose target language > Edit button, you can customize Language names (English name, Short name, Native name) and flags as your wish for each target language added or Reset to default if you want. Example: You can type a customized name of Brazil in the field below or change a flag available in our app then Save it soFew readers

• How to translate texts/contents on Transcy switcher?

  Under Auto synced resources in Manage Content menu, you will see a new resource page - Transcy Switcher. In this newest version update, you can translate/edit the translation for Titles such as "Language", "Currency", "Search", "Apply" button on Switcher easily by yourself in this resource page ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screeFew readers