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Transcy
Translate your store into multiple languages and convert currency
Plan and Pricing
Which plans are we offering in newest Transcy version?
Which plans are we offering in Transcy app
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What will happen when I upgrade/downgrade plan in Transcy?
Upgrading plan successfully will unblock many premium function. To know more about what is the difference between plans, please kindly refer to this article. All language translation including your translated words and/ or manual edited translation are still saved if you downgrade to a lower plan (from Pr
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How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?
With your concern, there are 2 cases as the following: In this case, when you upgrade from LOWER to HIGHER, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a GROWTH plan, which is $19.9, and then upgrade to an PREMIUM plan, which is $39.9 plan o
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Will I be charged again when doing uninstall, and re-install Transcy app?
For making this cleared, your billing cycle will be counted as 30 days. (From the day of your approve charge processing) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) After reinstalling the app, you could choose any Paid plan again and approve charge. If you choose a HIGHER/LOW
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What will happen when you uninstall and re-install our Transcy app?
UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for paid plan users after uninstalling the app, and the data will be saved for 45 days for Free plan users. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. T
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Does Transcy app offer Free Trial?
In this newest update, we are offering 3 Paid plans including Basic, Growth, Premium, a Fee plan (for some limited stores), and New Users could try our special trial within 14 days for free in the first installation. Please click here to learn more our trial. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.io
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What's new Trial of 14 days in Transcy?
We would love to give you **** based on Shopify's trial flow and **** for the latest billing if you are not satisfied with our service. So all new users could be free to test out all outstanding functions from Basic to Premium without being charge before going to the final decision to stay with us and use Transcy officially. Before the trial User goes to the App store on Shopify --> click
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Manage Language
Why does the 404 error page appear when I select language on Switcher and it's a bug?
This is not a bug from the app. The cause is from some reasons below: Shopify Market: Recently Shopify has released a brand-new feature is Shopify Market. If you're using Shopify Market but have not set up or enable Languages for your Market location that might cause the problem 404 when switching to those target languages on Switcher. In this case, please kindly go to **Shopify adm
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How can I set up Language Settings in Transcy app?
Transcy helps you set up more target languages besides your default store language along with some options to help your customers have a first impressive approach when visiting your store. All Languages **** is the main language you set for your store on Shopify. Your visitors will see this language if their preferred local language isn't available. Transcy will use this language as the first language to translate into other target languages. **${color}[#6
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How to edit translated content manually in Transcy app?
HOW TO CHECK TRANSLATION STATUS In each page/element, you could easily check all statuses. There are 4 translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. Please click here to understand more about all translation statuses Translation --> Manage Content --> select target lang
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How to translate content from third-party apps with Third-party app function in Transcy?
To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (for Advance and Basic language type). When you enable Third-party app function, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store. Example: ![](https://storage.crisp.chat/user
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How to set up Shopify Market and make it work with Transcy
The article below might help you clarify what's Shopify Market basically and how to make it work with Transcy. Contents: What's Shopify Market How to add a Market Options to manage domain and language in Markets How to make Markets compatible with Transcy What's Shopify Market Recently Shopify has released a brand-new featur
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How to replace image from Product pages and Collection pages?
For Product Pages and Collection Pages, Transcy will auto-inspect elements of images/banners on your Shopify store so we call this is "Auto-added" type, and you just need to replace image for any product/collection you want to have their local versions in target languages. Since Dec 28, 2021, new users will follow the new limitation on th
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Does Transcy translate Payment checkout page?
From now, you could feel free to translate Checkout page in the app easily. **NOTE: ** Not most of themes are able to work well with Transcy to translate the checkout page. So in some special cases, even you have translated the target language for Ch
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What is Target language, Basic and Advance language type?
Target language Target language is the language you wish to add to your website besides your store default language so that your customers could view your store easily in their preferred language by selecting a target language on Switcher. Default language is the language you set for your store on Shopify. Your visitors will see this language at default if their preferred language (target language) isn't available. Transcy will use this language as the first language to translate into tar
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How to replace image not from Product pages and Collection pages?
For other pages such as Homepage, we will collect all default images/banners in your shopify store to the app. And we call this is "Synced from Shopify Files" type, and you will need to do some steps to have local versions for target languages. You can find default images for other pages such as banners on homepage in Shopify **Shopify admin > Settings > Files ** ![](http
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Does Transcy support to translate SEO for your shopify store?
We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. So you could find all SEO contents in the product page by the way: Go to the app --> Translation --> Manage Content --> choose target language --> Product --> click on Edit button ![](https://storage.c
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What is "Replace image" and how to make it work?
Transcy not only help to translate all text contents on all pages easily but also support to translate image on your website swiftly with Replace image feature. This feature is only available from Growth plan and higher plans. Please click here to learn more specific limit on per plan. So let's upgrade to these plans to get this awesome feature now. With Replace image, you
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What is default language and unsupported language?
On Languages Setting, you will see Default Language tab, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. More details about target language, please click here. 
By default all Product pages, Collection pages in your Shopify store will be auto synced to Transcy. However, in case you do not see a specific page in Homepage, Blog post, Navigation, etc in the app, please go to Translation --> Manage Content --> choose target language --> Manual Sync --> choose the page type and please click on the Sync button in that page just one time to sync them manually to the app. ![](https://storage.crisp.chat/users/helpdesk/web
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How to translate untranslated content manually?
Please go to Translation --> Manage Content --> choose target language --> choose the page type in Resource type --> choose the page which has been untranslated yet or need to be updated the new translation since you have changed new contents --> click on Edit button. Example: Product page Choose any particular product page which has been untranslated yet
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Understand about translation statuses in Transcy
In each page/element listed in Manage Content, Transcy will show you all statuses of translation of target language There are 4 main translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. You can overview all statuses on all page of a Target language in Resource type Or view status on each page i
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Does Transcy support Arabic or Hebrew language?
For making it clear, Transcy still supports to translate your store into Arabic or Hebrew language with correct writing format "right to left", but the writing style "right to left" of some special sections have not yet supported because their writing format "right to left" is not supported by Shopify. In case you get any section is not translated with writing format "right to left", please kindly immediately get contact us then our Dev team will check it further. If you need some more help,
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Why does Third-party element not work and sometimes translation is not correct?
As you know with Third-party element function, you could translate all contents which are built from your Third-party app easily and quickly. But at the moment, Transcy only work well with some apps such as Judge.me, Stamped, Sales Pop up‑Social Proof, Free Shipping Bar, and some popular Page Builders such as Pagefly. Please kindly refer to this article
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Why is my page not translated completely, but only some parts?
After you have done the translation setup, you've selected a language with Transcy switcher but after checking, you only see some parts/elements are translated, not the whole page translated. So don't worry. Please check the following reasons that might help you find out the cause and find a suitable solution for your case. 1. Translation status Please go to Translation --> Manage Content --> choose target language --> check the translation status of your page. **Translati
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How to translate Shop Metafield
From now, you could translate Shop Metafield which are metafields belong to 3rd party apps in your store (example: reviews app like Ali Reviews has metafield AggregateRating) To translate metafield: Go to Translation > Manage content > choose target language > Shop Metafield > click on Translate button to translate all shop metafield Also, you can easily find
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Can I export my translation to a CSV file?
Sorry for this inconvenience. We do not support the translation export to CSV or other files yet, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io
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How to translate Shop Meta Title & Description in Transcy
We would like to inform that from now on you could translate Shop meta title and description (SEO meta title and description for homepage) in our app as the following: Go to the app --> Translation --> Manage content --> choose target language --> Shop Meta title and description --> click on Translate button to translate or **Edit **button to edit NOTE:
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I found out some of contents on my site had apostrophe which were replaced by ' so why this happened?
In some cases, you find out some words were not translated correctly, and those words replaced by (') instead of the right spelling words according to your target language for example French, Spanish, Portuguese. The cause is these languages contain special characters like apostrophe which made your theme cannot recognize these characters to render them properly so it might cause this problem on your page. Don't worry. If in this case, you could easily edit them manually as [this article](h
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What content does Transcy translate for Payment Gateway Page?
In some case, you want to translate content of Payment Gateway page. Please be advised that Transcy only support to translate the name of payment methods such as Cash on delivery, Credit Card, Paypal, Bogus, etc. You could set up and find those methods in Shopify Settings ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/payment-method-in-shopify_1phcfeo.
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Why does my page reload several times and keep loading with link /en/en/en...
If you see your page keep reloading for so long with the URL has several /en at the end like this example: https://www.test-store.se/en/en/en/en/en/en/en/en/en/en/en/en/en/en/en/ And/ or it also shows a 404 " Page not found" error like this Don't worry. Please keep patience and refer to [this article](https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-
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Can I import my translation?
At the moment, we do not have the feature to import the translation from csv file yet. Sorry for this inconvenience. However, we're really aware of how this function is important to your need so we're trying to research and will bring this function in the near update for sure. Stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io  from your Market. Click [h
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How to resolve your translated word like the coding word?
You got the coding word such as the word after you translated into other language. Please keep calm and follow our solution, NOTE Please not to press button "Translate" to translate it again. By doing so, our app will continuously count your word. Temporary Solution Please go Switcher => Customization => Switcher style => **Label segm
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Why I can not find the language I want to translate in the target language list?
When choosing a target language to translate, the app will show you a list like this: That list is the languages that are supported on Shopify, if you can not find the language you want, that is because Shopify does not support that language at the moment. For a solution, you can choose a second language which is mainly used in that country to translate. For example, Philippines u
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How I can exclude a specific block or paragraph from being translated in my website?
We do not have this feature at the moment. Sorry for this inconvenience but for sure, we will keep you posted once it's available in the near update. You can learn more about Transcy here. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io , no need to press any Translate button. However, we only allow to edit the translation of maximum 1000 product pages (Advanced translation). We're aware that this limitation might affect your business demand so we're making more effort to improve it in the near future. So please stay tuned. Yo
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Does Transcy support translate videos existing in my store?
Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Transcy work for a third-party domain?
At the moment, Transcy only support to translate content and currency for stores which are using Shopify domain. In case your store domain built from a third-party domain provider and do not use Shopify Market, sorry Transcy does not support it yet. In case you have set third-party domain with subdomain in Shopify Market, it can still work. Thank you for your understanding! Please feel free to rea
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Does Transcy translate Subscription policy at checkout page?
In this latest update, we're so happy inform that Transcy could help you translate Subscription policy at the checkout page. For example, as I suppose you're a customer purchasing some orders on my website transcy01 and you want to read Subscription policy before making your purchase. At the first time landing my page, you have selected Deutsch language on Transcy Switcher and then decided to purchase orders on checkout page. When you click on Subscription policy to have a read,
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How can I manage language translation in Transcy?
Manage language translation Translate target language Translation --> Languages --> Choose target language that you want to translate (Advance) --> Click on Manage button ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-10-17-at-1320_
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What is "Store Theme" and how can manage or edit in Transcy app?
What is Store Theme Definition: Store theme (Theme) includes a series of tabs and info text/wording inside for the following categories: Go to Shopify admin > Online store > Action > Edit language to find tabs and text for your Store theme. For example:  successfully into the app so you all can feel free to edit its translation as you wish. Because some variants like size (S, M, L, XL) or gender (M, F) or color are quite difficult to translate the meaning correctly as 100% your expectation for each target language. Therefore, we will keep its content in target language as same as original in default language and als
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How to translate Delivery Method in Transcy
From now, you could translate Delivery Method (Shipping method) at the checkout page on your store into target languages so that your customers could checkout items easily just select their target language on Switcher. To translate Delivery method: Go to Translation --> Manage content --> choose target language --> Delivery method --> Edit button  in our app. For more details about 3rd-party apps which we have ability to translate, please visit here. At the moment, we've cooperated with some app partners successfully to make the translation editable. For instance [S
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What does it mean message says "You've reached the limit of maximum advance language"?
Advance language type is a language source that's synchronized with Shopify and published on Shopify. The limit of maximum advance language number added on store is 20 target languages and it's Shopify's limitation. In Transcy, we support Growth added up to 5 Advance languages and Premium plan users can set up to fully 20 additional target languages for Advance languages. So if you have reached the limit of maximum 20 target languages of Advance language in Premium pl
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How to translate Cart page in Transcy?
There will be a new resource type is Cart page which contains all elements/sections belong to Cart and collected from Homepage and Store theme. You can go to Manage Content --> choose target language --> click on Translate button on the Cart page (under Manual synced resource list) You can also click on Edit button to check each element and choose elements that y
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Why can't I switch target language to Advance language type or add more target language in Basic plan?
In this case, please be advised that this is the plan limitation in Basic plan - users are only allowed to publish 1 target language for Basic language type and 1 target language for Advance language type. So you can't switch target language from Basic to Advance and vice versa in this case. For example: If you have already 1 Advance language in-app. You can't switch one more target language from Basic language to Advance language type. You will see this popup to notice. Th
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Can I search and replace the translation content in Transcy?
Understanding your concerns and wish to find and replace the translated content of Advance target language in-app, now we've released the function that can help you search any translation text to find and replace by another content that you want easily in our app. It should save time a lot and manage the translation quickly just few steps. For example, you want to find a wrong translated word "sample" in target language
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Why my target language can't work with Shopify Market in Free plan?
Please be noticed that Shopify Market is compatible with Advance language only and this language type is available from Basic plan and higher. So if you're in Free plan which only get Basic language type due to the plan limitation, sorry you can't make target Basic language work with Shopify Market and might see this message in-app to notice that. In this case, we highly recomme
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I see some messages in-app to notice the 404 page not found and Shopify Market, what's its meaning?
Definitely you heard about Shopify Market, which a new feature of Shopify has been launched recently. So if you have not set up Shopify Market and made it compatible with Transcy, your visitors might meet the 404 Page not found error when switching to target languages on switcher. Thus, we would proactively prepare an instruction in ready to help you solve this issue by yourself that will help your customers experience your site smoohtly and avoid getting the 404 Page not found error.  no matter what its status is (archive product, active, draft, etc). We're aware of this downside and been trying to improve it in the near future. Sorry for this inconvenience. For archived/draft/inactive products which means they're invisible on your online store so its translation won't be shown/ affected to your store page. At th
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Manage Currency
How to set up Currency in Transcy app
FIRST GLANCE When you first install and access the app, there will be some short guides on how to set up the currency when starting.  ![]
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Which are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course
List of all currencies supported Here's the list of 167 currencies supported in Transcy at the moment. Currency code Name AED United Arab Dirham AUD Australian dollar AFN Afghan afghani ALL Albanian lek AMD Armenian dram ANG Netherlands Antillean guilder AOA Angolan kwanza ARS Argentine peso AWG Aruban florin AZN Azerbaijani manat BRL Brazilian real BGN Bulgarian lev BAM Bosnia and Herzegovina mark B
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I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?
If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies in s
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Why does Transcy remain the original currency on checkout page?
Basically base on a Multi-currency app such as Transcy, which simply support to show an indication of the price in the selected currency on the Switcher. The app already use an exchange rate and is only an approximation, even not including fees such as taxes so that is only for your customers' reference on website. To make the user experience smoothly, Transcy help customers
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How to set up currency code in Transcy
After installing Transcy, to use currency in the app, you need to set up currency code as the following steps: HOW TO SET UP CODE Click the button Start now to start setting up currency format for your store. You will see a tour guide opened which will guide you through step-by-step in details. Following steps are just an EXAMPLE flow to set up currency format code in order to make your currencies work with Transcy. The code might vary due to different themes, so ju
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How to format currency in Transcy
Currency menu --> Settings There are settings including: Converted price format, and Other settings. From there, you can set up these settings to apply format for all target currencies. You can choose to show symbol only, code only or show both symbol and code unit of currency in Converted price format section. , and customize how your currency will be displayed on your Switcher in ****. Click on Add Target Currency ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/
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What is Cart page notification and Hover to show original price in Transcy?
Below Currency format section in Currency Setting, you easily find Other settings which include 2 functions Hover to show original price and Cart page Notification. OTHER SETTINGS Hover to show original price: just turn on this button so it will show your original price of product when customer hover on it ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-08-
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Automation
What is "Auto update translation" function and how to set up this function in Transcy?
Auto Translate or Auto update translation function which help you update the translation for new contents or changes in existing product pages, collection pages and other pages automatically. Example: You have changed the product title of a product page in Shopify (default language) and already set up Auto translate function for that product page before, the app will detect new content of the product title and translate that new content automatically to update your product translati
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What is "Auto Switch Currency" based on location in Transcy?
To use Auto Switch Currency based on visitor's location: Just go to Automation > Geolocation > turn on/enable the button Auto switch currency and Save it For example: Your store default currency is USD, and you have turn on this function in app already as well as set up target currencies successfully
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How does Auto Switch Language function work, and what is the best way to set it up?
Depending on conditions which you choose with Customer browser's language or Customer's location, customer can see a specific language on his/her side. Store default language: visitor will view store under store default language. Please turn on Auto switch language button to see other detected language options. If the detected language is not one of your target languages, your store will be displayed in store default language
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My visitors can be redirected to their own language on my website automatically?
Transcy provides smart devices that can auto-detect visitor’s locations based on their country OR browser language to display responsive language switcher, so your visitors will be redirected to their own language easily and swiftly. Please follow some tips below to activate this feature: Go ahead to Automation > Geolocation Besides Store default language, you could turn on Auto switch language button then there are 2 options that you need. ![](https://stora
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Why I can't use the function "Auto switch language by location"?
Please be advised that this function Auto switch language by location is only available from Growth plan and Higher. So that if you're in a lower plan, you will not be able to use this function "Auto switch language by location" to match your store to visitor. So we recommend you should upgrade to higher plans to unblock this awesome feature.  and flags as your wish for each target language added or Reset to default if you want. Example: You can type a customized name of Brazil in the field below or change a flag available in our app then Save
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Why is my website showing 2 language Switchers at the same time?
When your store is translated into other languages by Transcy, your theme also creates a translation version. That's why there shows 2 Switches on your store, one from Transcy, another from your theme. More details about theme translation can be found here. It looks like this. . With , the recent Shopify update, all frontend features (including Switcher) must be activated in the settings of your current theme. So the article below will help you some steps to configure App embed blocks in Theme Editor setting in order to activate Transcy Switcher on your store-front. What is the
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How to edit Currency name, code, symbol on switcher in Transcy
In this new version, you can customize how currencies are displayed (Name, Code, Symbol, Flag) of each currency including default currency on Switcher in Setting. There will show you all currencies in our supported list and Default currency will be shown on the top of the list. So you can edit the name, code, symbol of each currency or change flag in our list then Save or r
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How is the display order of Target languages in-app and in Switcher?
The order of Target Language appears in the list according to the following rules: After adding target languages, Target Language in-app will be displayed in the order following which are added at dropdown list from the latest language to the oldest one added. The closet one added will be at the top of the list in-app. The first one added will be at the bottom of the list in-app. Example: You first select Polish, Russian, Korean as Basic languages in
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How to translate texts/contents on Transcy switcher?
Under Auto synced resources in Manage Content menu, you will see a new resource page - Transcy Switcher. In this newest version update, you can translate/edit the translation for Titles such as "Language", "Currency", "Search", "Apply" button on Switcher easily by yourself in this resource page  in your own list. If you reach this limit, please save Switcher version that you already customized as your current Switcher and select one of available templates that you created before in your own template list to replace and save it. Example: For more details about other Swit
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How to edit element titles in default language on Transcy switcher?
From now on, you can easily edit element titles in default language such as “Language”, “Currency”, “Search”, “Apply” on switcher in Transcy app Just go to Manage Content menu → Transcy switcher → Edit ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/chromeuobuyg7dz5_8
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Why does my embedded switcher back to floating format after changing theme?
This is not an issue from app. Please be advised that after changing theme to a new one, the switcher will be set as floating by default, if you want Embed mode, you need to embed switcher on your new theme by the following way: Case 1: Your new theme is in our supported list, you can feel free to get back to app >> Switcher menu >> Customization >> Position >> Choose Embedde
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Why can't I preview my store when setting Switcher in Transcy?
You are setting the Switcher and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow Because your store is enable "password protection". But don't worry, all actions (set up/customize Switcher) are still working fine. You can enable the password to preview the page or go directly to you
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Why are my target languages not shown on Transcy Switcher?
Your target languages might not be shown up on switcher and you will see this popup to notice when trying to publish languages The cause is your Advance target language not selected in your Market setting yet ("No" status). So please kindly go to Market setting to finish setup then back to the app and wait around 1 minute for the app to update new data and right market status fo
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Integration
Transcy can support to translate contents on Page Builder apps?
To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (for Advance and Basic language type). From now on, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store through Third-party app function. Example: ![](https://storage.crisp.chat
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Have we supported Third-party Elements with front-end app?
With Sales Pop up social proof app now, you could show recent sales popups & stock countdown timer on your store to boost urgency & sales for free. Also, Sale popup will let you show recent sales notifications to build trust and social proof to influence visitors. Free Shipping Bar, which helps to promote your free shipping offers with progressive messages and a cart goal, displays diffe
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Does Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?
The answer is not yet. Sorry for this inconvenience. At the moment, we only support to translate content on the front-end apps. We'll consider this feature to bring these integrations in the near future, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io
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Does Transcy have integration with Multi Vendor Marketplace yet?
We might bring Multi Vendor Marketplace integration function in the future update, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io
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Transcy integrate with Ali Reviews
We would love to inform you that we've successfully integrated with Ali Reviews - Top outstanding reviews app on Shopify store. With this integration, we support translating iframe Ali reviews content easily through Transcy app. So you will easily find Ali Reviews app in Integration list like this Ex: There will be 2 integration levels wi
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Transcy integrate with Salebox
Salebox, which helps you to create a shipping box in order to show any important information on your Product page then boost your customers make decisions faster, decrease abandoned carts & increase conversation. Having Transcy integrated successfully with Salebox which help you translate contents on the Shipping box to a
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How to remove leftover code after uninstalling Transcy?
As usual, after you have uninstalled the app, the Switcher will disappear and there will be no change affect to your site. Sometimes, there will have some lines of code leftover on your site for some reasons. But no worries. Please go to Shopify admin > Online store > Theme > Edit code and follow these steps below to remove all leftover code by yourself: Search for file snippet: fa_translate_core, if having please delete this file Remove {% include 'fa_translate_core' %} from theme.li
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Can I use Transcy app in my Shopify development store?
At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here.
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Does Transcy affect my website's performance?
We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.
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Why does Transcy need some permission access your Shopify account?
Due to some our recent updates, if you're the old user who installed Transcy app since from Aug 18, 2021 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify acc
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Which web browsers are Transcy supporting?
Transcy could work well with modern popular browsers such as Google Chrome, Apple Safari, Microsoft Edge. Please be advised that our app might not work properly on Internet Explorer 11, because of according to Microsoft on August 17, 2020, Microsoft
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How to use Glossary feature in Transcy
In this article, you will find how to exclude word(s) such as brand name, navigation on menu bar, etc to be never translated or always translated in a custom way which is called Glossary feature. The rules added to the Glossary allows translating some words in a specific way so that helps you a lot in managing your translation. Requirements: Only available in GROWTH, PREMIUM plan. Growth: able to add 100 rules Premium: able to add 500 rules
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