Transcy

FIRST GLANCE When you first install and access to the app, there will be some short guides on how to set up the currency when starting. NOTE: In case your Store Default Currency is unsupported at the moment in the app, the below window will be shown. Refer to this article for a solution and list of supported currencies. ![](httpVery popular

How to edit translated content manually in Transcy app?

You could replace/edit your translation content manually for any pages/elements in your store easily by Clicking on Translation > Manage Translation > Edit translation Choose page/element you want to edit. HOW TO VIEW AND EDIT TRANSLATED CONTENT In each page/element, you could easily check all statuses. There are 4 translation statuses you may see, anVery popular

Why does the 404 error page appear when I select language on Switcher and it's a bug?

This is not a bug from the app. The cause is from your language versions created on your Shopify admin before. If you have added other languages in Shopify admin before but have not enabled/published those languages for your store domain yet, then it will cause this problem. Please be advised you can manage which ones are published from your Shopify admin. You can also unpublish a language, which hides the language from customers. So all links to the store in a particular language which has notVery popular

How to set up Switchers for your store?

To set up the switcher button on your store to switch between languages and currencies, firstly please go to Transcy app > Switchers, you will see a window showing like this: You can set up Element Setting, Device Setting, and Color Setting for Language & Currency Switcher there. I. Switcher visibility You can choose Only me to show Switcher for only you if you've still notVery popular

How can I set up Language Settings in Transcy app?

Transcy helps you set up more target languages besides your default store language along with some options to help your customers have a first impressive approach when visiting your store. All Languages Next to your store default language, you can set up to 5 additional target language for translation. NOTE: 5 is limitation for Shopify normal Paid plans. More details can be found here. At the momVery popular

How to translate content from third-party apps with Third-party Elements function in Transcy?

Third-party Elements: This feature is only available in Starter plan and Essential plan. There is a button to turn on or off this option which allows you're able to translate the language of frontend app's content such as widgets, review box, offer box, notification bar, etc. Example: ![](https://storage.crisp.chat/users/helpdesk/website/a8c657ca15255000/42e877aVery popular

Which are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course

List of all currencies supported Here's the list of 167 currencies supported in Transcy at the moment. Currency code Name AED United Arab Dirham AUD Australian dollar AFN Afghan afghani ALL Albanian lek AMD Armenian dram ANG Netherlands Antillean guilder AOA Angolan kwanza ARS Argentine peso AWG Aruban florin AZN Azerbaijani manat BRL Brazilian real BGN Bulgarian lev BAM Bosnia and Herzegovina mark BPopular

How to translate media from Product pages and Collection pages?

For Product Pages and Collection Pages, Transcy will auto-inspect elements of media (images/banners), and you just need to replace media for any product/collection you want to have their local versions in target languages. How to make it work Let's translate a media from a product in Product page as an example, and you can do the same for Collection page too. Just go to Translation > Manage Translation > Edit translation > Product Pages > View details Choose prodPopular

My visitors could be redirected to their own language on my website automatically?

Transcy provides smart devices that can auto-detect visitor’s locations based on their country OR browser language to display responsive language switcher, so your visitors will be redirected to their own language easily and swiftly. Please follow some tips below to activate this feature: Go ahead to Translation > Language > Settings Besides Store default language, you could turn on Auto switch language by location button then there are 2 options that you nePopular

What is "Auto Switch Currency" based on location in Transcy?

In this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location. Just go to Currency > Settings > Other Settings > turn on/enable the button Auto switch price by location and Save it This function is available in all plans (Free, Starter, Essential plan) so all users could feel free to experience this awesoPopular

Does Transcy translate Payment checkout page?

We would like to inform that we have improved our code and added the Checkout page in the supported list to translate. From now, you could feel free to translate Checkout page in the app easily. **NOTE: ** Not most of themes are able to work well with Transcy to translate the checkout page. So in some special cases, even you have translated the target language for Checkout page before that but when customers add order to cart and routed to the checkout page, immediately it will be redPopular

What is default language and unsupported language?

On Language Settings, you will see Store Default Language section, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. In some cases, you might want to change your current store default languagePopular

How to translate media not from Product pages and Collection pages?

Not like Product Pages and Collection Pages, for other pages such as Homepage, Articles, Blogs, Navigation elements, etc, we do not support auto-inspect elements of media (images/banners), and you will need to do it manually to have local versions for target languages. NOTE: This feature is only available in Essential plan. How to make it work Go to Translation > Manage Translation > Replace digital content > Let's start ![](https://storage.crisp.chat/users/Popular

What is Media Translate and how to make it work?

Transcy not only help to translate all text contents on all pages easily but also support to translate media/ image on your website swiftly with Media Translate feature. This feature is only available in Essential plan. So let's upgrade to these plans to get this awesome feature now. Or you could try [free 7 days Premium trial ](https://support.fireapps.io/en/article/from-now-you-could-test-out-all-premium-functions-in-7-days-for-free-and-its-available-for-free-plan-and-starter-x4Popular

How to translate untranslated content manually?

Please go to Translation > Manage Translation > Edit translation > choose the page which has been untranslated yet > click on pencil icon or Translate button Choose element needed to translate > Translate page ![](https://storage.crisp.chat/usPopular

Does Transcy support to translate Third-party elements with Reviews apps such as Judge.me, Stamped.io?

For now, you could translate any contents shown up on Reviews collector apps easily and smoothly with the function Third-party Elements. Please be noted that this feature is only available in Starter and Essential plan and we do not support to translate contents on Reviews apps using iframe yet. Kindly check this article for more details.Popular

What are the meaning of translated words and available words?

Translated Words This is the amount of words which have been translated in your store. This quantity will always increase according to sections/pages/elements you want to translate, and will never be decreased even though you have removed some translated elements from your store. In another way, this number is counted historically. Available words This is the amount of words still available for translation on your current plan. It will be calculated as the following formPopular

What should I do when I have reached the translated words limit in current plan?

If you have reached the translated words limit in your current plan, you have two options to choose. Option 1: You can upgrade to higher plan to extend words limit and also to unblock other premium functions in higher plan. For more details about what we offer in each plan, please kindly refer to this article Option 2: We've released a new function Buy more words which is applicable **for aSome readers

Why I can not downgrade to lower plan?

When you downgrade your plan and there is a message showing that: "You have more than X number of translated words. You'll be able to downgrade to this plan in Y days when your current plan ends", which prevents you from downgrading your plan. That is because you have reached the translated words limit in your current plan and you have to keep using your current plan until your current billing cycle ends (one billing cycle with 30 days). Then you could downgrade to lower plans.Some readers

Can I set or edit the Exchange rate in Transcy by myself?

Sorry for this inconvenience. At the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. And it's always updated every day on this system to ensure that you're always provided the best quality and accuracy. For more details about how to set up CurrenSome readers

Does Transcy support Arabic language?

For making it clear, Transcy still supports to translate your Product Description into Arabic language with correct writting format "right to left", but the writing style "right to left" of Product Title or Variant has not yet supported because their writting format "right to left" is not supported by Shopify. Meantime, our technical dev is still checking on it to have a resolution in the near future. For example: Your product title is in English and it`s still supported to traSome readers

Why some elements on my header, footer and collections are not translated?

Sometimes, after translating your pages, you find out some elements on header, footer or collections are not being translated. Please help me check your theme and make sure that you have not added or customized some own codes as the text form in theme before. If yes, those codes would be included as a Third-party element and sometimes they are not fixed completely with Shopify theme's standard. So that's why the app cannot recognize and translate all these contents/elements on your page. ButSome readers

How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?

With your concern, there are 2 cases as the following: I. You have not reached the current plan limit yet (the translated word limit) In this case, when you upgrade from LOWER to HIGHER, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STARSome readers

Transcy can support to translate contents on Page Builder apps?

With Third-party apps function, you could easily translate all elements on page builder apps such as widgets, review box, offer box, notification bar, etc easily and quickly just one click. Please be noted that this feature is available now in Starter and Essential plan. Kindly check [this article](https://support.fireapps.io/en/article/how-to-translate-content-from-thSome readers

Can I get a refund for Transcy app?

Since we are offering Free plan for testing purpose, we do NOT offer free trial, and/or refund for any Paid plan. Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.ioSome readers

Will I be charged again when doing uninstall, and re-install Transcy app?

For making this cleared, your billing cycle will be counted as 30 days. (From the day of your approve charge processing) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) You have NOT reached the translated word limit in your current plan yet After reinstalling the app, yoSome readers

How you can translate language on your store effectively

There are 2 ways to translate your target languages in Transcy After adding Target language in Language Settings or when you have finished to set up Transcy, to start translating, there will be a popup to show all items on store need to be selected to translate including: Product pages Collection pages Article pages Blog pages Other pages (The remaining pages of your store can be found here) Store theme Menu (Main menu, footer menu, and other menus of your store.) PaymSome readers

Have we supported Third-party Elements with front-end app?

With Sales Pop up social proof app now, you could show recent sales popups & stock countdown timer on your store to boost urgency & sales for free. Also, Sale popup will let you show recent sales notifications to build trust and social proof to influence visitors. Free Shipping Bar, which helps to promote your free shipping offers with progressive messages and a cart goal, displays diffeSome readers

How does Language Matching function work, and what is the best way to set it up?

If you are selling products internationally, we do recommend you: Set English as your store default language, and other local languages as Target because English can be understood by most users. Go to Translation > Language > Settings > Enable Auto switch language by location and choose Visitor's country, because not 100% users will use local language in their browsers. ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-04-14-at-Some readers

Why is my page not translated completely, but only some parts?

After you have done the translation setup, you've selected a language with Transcy switcher but after checking, you only see some parts/elements are translated, not the whole page translated. So don't worry. Please check the following reasons that might help you find out the cause and find a suitable solution for your case. 1. Number of words Kindly check your word usage. You can check your words usage through Available Words which lets you know how many words still remain in youSome readers

What should I do some product pages missing in Translate Store? (Sync with Shopify)

By default, all products/sections/elements in your Shopify store will be synced to Transcy, however, in case you do not see a specific product/section/element in any page in Translation > Manage Translation > Edit translation> choose the page type and please find and click on the Sync with Shopify button in that page (if available) just one time to sync them to the app. Or pleSome readers

I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?

If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies in supSome readers

How can I translate Homepage in Transcy app?

Please go ahead to Translation > Manage Translation > Edit translation > Homepage > click on the pencil icon. Choose your target languages and elements that you want to translate on the homepage > Translate > Save OR you could click on this Translate bSome readers

What are limitations/requirements about image being uploaded in Media translation?

Media Translation is one of our outstanding functions in this first version 1.0. You could feel free to upload your own favorite image in multiple target languages that you've prepared easily and quickly just a few simple steps. Making various content on your store including text and image updated with multiple languages version by yourself to get more attraction to international customers then get more sales. You could edit media translation in product pages and collection pagesSome readers

Easily translate the review box of Reviews apps into another language by Third-party Elements feature

Definitely, you could translate all reviews in reviews box into another language that you want via Third-party apps translation easily and quickly. Please be advised that we do not support to translate reviews box for apps which are using iframe. Even if your reviews being shown in multiple languages in the review box but you want your target customers could view and read all reviews easily on their own language. Absolutely, Transcy app could help you with it just some simple steps for seSome readers

What will happen when you uninstall and re-install our Transcy app?

UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for paid plan users after uninstalling the app, and the data will be saved for 45 days for Free plan users. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. TSome readers

What are features Transcy is offering?

With Transcy latest version, it will help you to: Translate your store page into multiple languages over the world. Display language/currency switcher on your storefront, and customize the switcher to fit your store theme. Choose any specific section/page on your storefront that you want to translate, and edit the translation by elements easily and quickly. Auto translate content every time there's any change in your store's content. Upload and display any pre-selected mSome readers

Is there any notice when I have reached the translated word limit, or when I downgrade or upgrade plan?

Here's some tips will help you. First of all, you need to check your usage to know how many words still available in your current plan and be aware of which notices when your limit run out of words. You could have an overview for your usage about Translated words which shows you how many words translated and Available Words which let you know how many words still left in your current plan. Please click [here](https://support.fireapps.io/en/article/what-are-the-meaning-of-translated-woSome readers

Converted currency is not correct with the exchange rate, is that a bug?

In some cases, when you switch to another currency, you will see the converted price showing on your store is not correct with the current exchange rate. The store below is an example: When you switch from 279.20 Turkish Lira to Euro, it should be 34.3491 instead ofSome readers

What will happen when I upgrade/downgrade plan in Transcy?

UPGRADE Upgrading plan successfully will raise the maximum number of words to be translated on your store and also will enable other premium function. To know more about what is the difference between plans, please kindly refer to this article. DOWNGRADE All your translated words are still be saved if you downgrade to lower plan. However, there occur some changes as fSome readers

Does Transcy app offer Free Trial?

In this newest update, we are offering 2 Paid plans including Starter, Essential without FREE TRIAL in the first installation. But don't worry! Absolutely the FREE plan is available now for you, so feel free to experience, and test all basic features in Transcy. Furthermore, you could try 7 days FREE for Premium functions trial, more details can be found [here](https://support.fireapps.io/en/article/from-now-you-could-test-out-all-premium-functions-in-7-days-for-free-and-its-aSome readers

What will happen when you change theme?

Don't worry! This article will help you clear and give you some useful solutions. Sometimes, after changing your old theme to a new one, suddenly you do not see the Switcher being shown up on your new theme after that. There are 2 cases occur, please follow these tips to re-show Switcher on new theme accordingly: If you're using Floating Switcher, please go back to the app, paste this link on your browser to update the Switcher on new theme, then click on Update now: [https://traSome readers

How to remove the Transcy logo?

Transcy logo is only available in Free plan now. You can upgrade to any of our Paid plans to remove it on Switcher completely, and also you will get so many awesome features such as Media translate, Third-party app translation, etc. Please read this article for more details aboutSome readers

Can I use Transcy app in my Shopify development store?

At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here.Some readers

How to support multi currency checkout in Transcy

Not like other normal pages such as the product page, homepage, cart page, with the checkout page, we only support multi currency checkout for merchants who use Shopify Payments. More details, please visit this link. Simply, if you use Shopify Payment, and already added all target currencies into your Shopify Payment, then Transcy switcher could supporSome readers

How can I get more target language? Target language limit reached

If the number of your target language does not reach 5, you can add more by: Clicking on Add Target language button Choose the desired language Click on Add button. Check/uncheck on elements you want, then click on Translate button NOTE: As default, all items will be unselected so you need to choose and select items/pages which you want to translate oSome readers

Are we offering a Free plan now in Transcy?

With FREE plan, you have all basic features as the followings: Publish 1 target language only on store Translate up to 2000 available words Unblock all pages enable to translate Edit translation Customize Switcher style Convert up to 167 target currency (click [here](https://support.fireapps.io/en/article/how-to-set-up-currency-in-transcy-app-1brd48r/Some readers

Understand about tabs and translation statuses in Translate Store section

Edit Translation sub-menu under Manage Translation section might be the most important area when you think about viewing or making any translation changes in Transcy. You will see 3 tabs in Manage Translate section, including Edit translation, Replace digital content, and Translate Third-party From Edit Translation, you have an overview of all pages as well as know there are how many product pages, collection pages and other pages have been translated successfully. ![]Some readers

Why does Third-party element not work and sometimes translation is not correct?

As you know with Third-party element function, you could translate all contents of one Third-party app on your page easily and quickly. But at the moment, Transcy are only integrated with some partners such as Judge.me, Stamped, Sales Pop up‑Social Proof, Free Shipping Bar, and some popular Page Builders such as Pagefly. Please kindly refer to [this article](https://support.fireapps.io/en/article/how-to-translate-content-from-third-party-apps-with-third-party-elements-function-in-transcy-1pcct5iSome readers

What are important changes in our first pricing update - Transcy version 1.0?

In this version update, we would like to inform you that we will have some important changes on pricing plan as the following: Premium plan will be no longer available in pricing plan. However, if you're an old Premium user, we still save all your data (including current Available words) but you will be suggested to approve Essential plan at the end of your current billing cycle via a popup in the app and/or official email to start your new Essential plan instead of Premium plan. BesiSome readers

I found out some of contents on my site had apostrophe which were replaced by &#39 so why this happened?

In some cases, you find out some words were not translated correctly, and those words replaced by (') instead of the right spelling words according to your target language for example French, Spanish, Portuguese. The cause is these languages contain special characters like apostrophe which made your theme cannot recognize these characters to render them properly so it might cause this problem on your page. Don't worry. If in this case, you could easily edit them manually as [this article](hFew readers

How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?

Solution: Please click this link to install VPN that unblock any website and stay secure with Touch VPN. Unlimited bandwidth and completely FREE! After installing the VPN, please change to your main visitor locations to check if it works well. Please make sure that yFew readers

Can I export my translation to a CSV file?

Sorry for this inconvenience. We do not support the translation export to CSV or other files yet in this first version 1.0, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io ![](https://storage.crisp.chat/users/helpdesk/website/eecd183f1fc2d000/cdbd05f0-914e-468f-Few readers

Can I import my translation?

At the moment, we do not have the feature to import the translation from csv file yet in this first version 1.0. Sorry for this inconvenience. However, we're really aware of how this function is important to your need so we're trying to research and will bring this function in the near update for sure. Stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io ![](https://storage.crisp.cFew readers

Why I can't use the function "Auto switch language by location"?

Please be advised that this function Auto switch language by location is only available from Starter plan and Higher. So that if you're in Free plan, you will not be able to use this function "Auto switch language by location" to match your store to visitor. So we recommend you should upgrade to higher plans to unblock this awesome feature. ![](https://storage.cFew readers

How to resolve your translated word like the coding word?

You got the coding word such as the word after you translated into other language. Please keep calm and follow our solution, NOTE Please not to press button "Translate" to translate it again. By doing so, our app will continuously count your word. Temporary Solution Please go Switcher => Turn off Language Switcher and then feel free to coFew readers

Does Transcy affect my website's performance?

We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.Few readers

What bugs from Shopify might affect to some functionalities of Transcy recently

Recently Shopify has changed some rules on their system. In this update, they've found some small bugs unexpectedly that might affect to our functionalities or working process in few cases. Below are known bugs which we're noticed from Shopify system already. We have a good news that Shopify have fixed the issues (1) (incorrect redirect), (2) & (3) related to Luxembourgish and Ewe language, and issue (6) Predictive search (showing variant titles in all languages at once)Few readers

Why is my website showing 2 language Switchers at the same time?

When your store is translated into other languages by Transcy, your theme also creates a translation version. That's why there shows 2 Switches on your store, one from Transcy, another from your theme. More details about theme translation can be found here. It looks like this. ![](https://storage.crisp.chat/users/helpdesk/website/9dfc898e934ce00/c8670dc6-fd20-4357-8075-d671Few readers

Does Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?

The answer is not yet. Sorry for this inconvenience. At the moment, we only support to translate content on the front-end apps. We'll consider this feature to bring these integrations in the near future, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

Does Transcy have integration with Multi Vendor Marketplace yet?

We might bring Multi Vendor Marketplace integration function in the future update, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

Which web browsers are Transcy supporting?

Transcy could work well with modern popular browsers such as Google Chrome, Apple Safari, Microsoft Edge. Please be advised that our app might not work properly on Internet Explorer 11, because of according to Microsoft on August 17, 2020, MicrosoftFew readers

Why I can not find the language I want to translate in the target language list?

When choosing a target language to translate, the app will show you a list like this: That list is the languages that are supported on Shopify, if you can not find the language you want, that is because Shopify does not support that language at the moment. For a solution, you can choose a second language which is mainly used in that country to translate. For example, Philippines uFew readers

Does Transcy support translate videos existing in my store?

Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

How I can exclude a specific block or paragraph from being translated in my website?

We do not have this feature at the moment. Sorry for this inconvenience but for sure, we will keep you posted once it's available in the near update. You can learn more about Transcy here. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io ![](https://storage.crisp.chat/users/helpdesk/website/ec41306f977ac000/aab065ee-a2f6-4606-be1b-0a2365_1hjt3kbFew readers

Why does Transcy need some permission access your Shopify account?

Due to some our recent updates, if you're the old user who installed Transcy app since from November 24, 2020 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify account emailFew readers

Can Transcy translate Third-party apps using iframe?

At the moment, we do not support to translate content on third-party apps using iframe such as Ali Reviews, Loox, etc. We're in progress to research and will keep you posted once we get any solution in this regard. Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

What content does Transcy translate for Payment Gateway Page?

In some case, you want to translate content of Payment Gateway page. Please be advised that Transcy only support to translate the name of payment methods such as Cash on delivery, Credit Card, Paypal, Bogus, etc. You could set up and find those methods in Shopify Since all paymenFew readers

Does Transcy translate Subscription policy at checkout page?

In this latest update, we're so happy inform that Transcy could help you translate Subscription policy at the checkout page. For example, as I suppose you're a customer purchasing some orders on my website transcy01 and you want to read Subscription policy before making your purchase. At the first time landing my page, you have selected Deutsch language on Transcy Switcher and then decided to purchase orders on checkout page. When you click on Subscription policy to have a read,Few readers

Why does my page reload several times and keep loading with link /en/en/en...

If you see your page keep reloading for so long with the URL has several /en at the end like this example: https://www.test-store.se/en/en/en/en/en/en/en/en/en/en/en/en/en/en/en/ And/ or it also shows a 404 " Page not found" error like this Don't worry. Please keep patience and refer to [this article](https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-Few readers

Can I embed switcher on my theme with built from Builder apps such as Gempage, Pagefly, EcomSolid, ...

At the moment, we do not support to embed the Switcher on the theme which is built from Page Builder apps such as Pagefly, Gempage, EcomSolid, ... If you embed the Switcher on header/footer on your pages which are built from Page Builder apps and after that you do some things in those builder apps such as drag and drop any element in app to edit pages. As a result, our code to embed the Switcher will be lost and the switcher will disappear. So in this case, please use Floating format for your sFew readers

Does Transcy support to translate SEO for your shopify store?

We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. So you could find all SEO contents in the product page by the way: Go to the app > Manage Translation > Edit translation > Product > choose your product page you want to translate/edit > SEO title/ SEO descriptionFew readers

My customers could check out PayPal multiple currencies in Transcy

If you sell in multiple currencies using Shopify Payments, then you can accept multi-currency payments from customers using PayPal. When your customer pays for an order using PayPal, both the PayPal and Shopify checkouts display the customer's currency. You just need to set up your target currencies in Transcy already as well as active/accept international payments to your PayPal Business account. For moreFew readers

Why does my old translation still stay on my site even that language deleted in Shopify?

In some cases, you have found out that your old translation from the app still remain on your site even though you have removed them (translation of target languages) in the app and Shopify as well. The reason behind is because it's the issue from Shopify and it belongs to Shopify's management so we're checking with Shopify to get a best solution in case you want to remove completely all old app translation of target languages that you have deleted in Shopify before (Shopify admin > Store languFew readers

Why does Transcy remain the original currency on checkout page?

Basically base on a Multi-currency app such as Transcy, which simply support to show an indication of the price in the selected currency on the Switcher. The app already use an exchange rate and is only an approximation, even not including fees such as taxes so that is only for your customers' reference on website. To make the user experience smoothly, Transcy help customersFew readers

Does Transcy work for a third-party domain?

At the moment, Transcy only support to translate content and currency for stores which are using Shopify domain. In case your store domain built from a third-party domain provider, sorry Transcy does not support it yet. Thank you for your understanding! Please feel free to reach out to us via live chat or email us at support@fireapps.io if you need any other support, we're willing to help.Few readers

What's news in Transcy update version 2.0?

To make the app easier and more convenient in using, we've developed our functionality better, and improved UI design in some pages/dashboard as well as included some useful video/tutorial in app to help you instantly. Below is more details. Simplify the setup process If you're a new customer which already install the app, just choose your plan (Approve the charge in case you choose a paid plan), and then you will be directed to Dashboard immediately to start using the app. If you're a curFew readers

Can I add up to 5 target languages in Free plan in Transcy?

At this new version update, we would like to inform that user who is in Free plan could add up to 5 target languages in our app but only one target language is active and published on Switcher. And you could change that target language to another target language if you want. For example: You've installed the app and chosen/downgraded to Free plan, you could still add up to 5 target languages but the app only allow 1 target language is active and published on Switcher. This is our lFew readers

What happen if I delete the target language?

You could delete the target language by clicking on the Dustbin icon on the target language that you want. But please be advised that once target languages are translated in the app, deleting action of these target languages does NOT restore the Available words number which have been translated. And you will see this popup to confirm before you decide to delete that target language. ![](hFew readers

What is "Store Theme" and how can manage or edit in Transcy app?

What is Store Theme When you click on a target language to translate then will see Store theme (Theme) on the resource type popup like this. Definition: Store theme (Theme) includes a series of tabs and info text/wording inside for the following categories: ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-05-13-at-22Few readers

How to translate Shop Meta Title & Description in Transcy

We would like to inform that from now on you could translate Shop meta title and description (SEO meta title and description for homepage) in our app as the following: Go to the app > Translation > Manage translation > Edit Translation > Resource type > Shop Meta title and description > click on pencil icon NOTE: The title and meta description is to help define how yourFew readers

What's news in Transcy update version 3.0 ?

At this version update, we've improved the UI and some Translation functions to make it even better and more convenient to help all our beloved customers like you have great experiences with our app. Hope you enjoy it. 1. Improve UI Welcome onboard At first the app installation, you could have an overview for all key features such as Translate Language, Convert Currency, Customization at Welcome onboard as the below. ![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/wFew readers

How to translate Shop Metafield

From now, you could translate Shop Metafield which are metafields belong to 3rd party apps in your store (example: reviews app like Ali Reviews has metafield AggregateRating) To translate metafield: Go to Translation > Manage translation > Edit translation > Resource type > Shop Metafield Choose target language and which metafield you want to translate ![](https://storage.crispFew readers

How to translate Delivery Method in Transcy

From now, you could translate Delivery Method (Shipping method) at the checkout page on your store into target languages so that your customers could checkout items easily just select their target language on Switcher. To translate Delivery method: Go to Translation > Manage translation > Edit translation > Resource type > Delivery method ![](https://storage.crisp.chat/users/helFew readers

Why can't I find SEO title and description content of product page in Transcy app?

In this case, please follow steps below to sync SEO content in the product page to the app: Go to Shopify admin > All Products > search your product which you want to sync SEO in product page > scroll down to Search engine listing preview > Edit Website SEO Edit some things in Page title or just click on Save button again then the SEO title in that product paFew readers

Which plans are we offering in newest Transcy version?

How to set up Currency in Transcy app

How to edit translated content manually in Transcy app?

Why does the 404 error page appear when I select language on Switcher and it's a bug?

How to set up Switchers for your store?

How can I set up Language Settings in Transcy app?

How to translate content from third-party apps with Third-party Elements function in Transcy?

How to remove leftover code after uninstalling Transcy?

Could I test out all Premium functions in 7 days for FREE on Transcy?

Which are themes supported for Embedded Switcher in your page Header?

Can I downgrade to Free plan at any time in Transcy?

What is "Auto Translate" function and how to set up this function in Transcy?

Can I buy more words in Transcy without upgrading my plan?

Which are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course

How to translate media from Product pages and Collection pages?

My visitors could be redirected to their own language on my website automatically?

What is "Auto Switch Currency" based on location in Transcy?

Does Transcy translate Payment checkout page?

What is default language and unsupported language?

How to translate media not from Product pages and Collection pages?

What is Media Translate and how to make it work?

How to translate untranslated content manually?

Does Transcy support to translate Third-party elements with Reviews apps such as Judge.me, Stamped.io?

What are the meaning of translated words and available words?

What should I do when I have reached the translated words limit in current plan?

Why I can not downgrade to lower plan?

Can I set or edit the Exchange rate in Transcy by myself?

Does Transcy support Arabic language?

Why some elements on my header, footer and collections are not translated?

How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?

Transcy can support to translate contents on Page Builder apps?

Can I get a refund for Transcy app?

Will I be charged again when doing uninstall, and re-install Transcy app?

How you can translate language on your store effectively

Have we supported Third-party Elements with front-end app?

How does Language Matching function work, and what is the best way to set it up?

Why is my page not translated completely, but only some parts?

What should I do some product pages missing in Translate Store? (Sync with Shopify)

I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?

How can I translate Homepage in Transcy app?

What are limitations/requirements about image being uploaded in Media translation?

Easily translate the review box of Reviews apps into another language by Third-party Elements feature

What will happen when you uninstall and re-install our Transcy app?

What are features Transcy is offering?

Is there any notice when I have reached the translated word limit, or when I downgrade or upgrade plan?

Converted currency is not correct with the exchange rate, is that a bug?

What will happen when I upgrade/downgrade plan in Transcy?

Does Transcy app offer Free Trial?

What will happen when you change theme?

How to remove the Transcy logo?

Can I use Transcy app in my Shopify development store?

How to support multi currency checkout in Transcy

How can I get more target language? Target language limit reached

Are we offering a Free plan now in Transcy?

Understand about tabs and translation statuses in Translate Store section

Why does Third-party element not work and sometimes translation is not correct?

What are important changes in our first pricing update - Transcy version 1.0?

I found out some of contents on my site had apostrophe which were replaced by &#39 so why this happened?

How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?

Can I export my translation to a CSV file?

Can I import my translation?

Why I can't use the function "Auto switch language by location"?

How to resolve your translated word like the coding word?

Does Transcy affect my website's performance?

What bugs from Shopify might affect to some functionalities of Transcy recently

Why is my website showing 2 language Switchers at the same time?

Does Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?

Does Transcy have integration with Multi Vendor Marketplace yet?

Which web browsers are Transcy supporting?

Why I can not find the language I want to translate in the target language list?

Does Transcy support translate videos existing in my store?

How I can exclude a specific block or paragraph from being translated in my website?

Why does Transcy need some permission access your Shopify account?

Can Transcy translate Third-party apps using iframe?

What content does Transcy translate for Payment Gateway Page?

Does Transcy translate Subscription policy at checkout page?

Why does my page reload several times and keep loading with link /en/en/en...

Can I embed switcher on my theme with built from Builder apps such as Gempage, Pagefly, EcomSolid, ...

Does Transcy support to translate SEO for your shopify store?

My customers could check out PayPal multiple currencies in Transcy