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Transcy
Translate languages and convert currency for your store
Which plans are we offering in newest Transcy version?
Which plans are we offering in Transcy app
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How to edit translated content manually in Transcy app?
You could replace/edit auto-translated content manually for any pages/elements in your store easily by Clicking on Translate Store sub-menu in the left panel under Translation section. Clicking on Store Items . Choose page/element you want to edit. NOTE: Store Items includes Product Pages, Collection Pages, and other pages/elements that are available in your Shopify theme such as Homepage, Articles, Blogs, Payment Gateway, Navigation elements, Shop Policy, etc.
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How to set up Currency in Transcy app
FIRST GLANCE When you first install and access to the app, there will be some short guides on how to set up the currency when starting. NOTE: In case your Store Default Currency is unsupported at the moment in the app, the below window will be shown. Refer to [this article](https://support.fireapps.io/en/article/i-am-getting-this-warning-message-your-store-default-curre
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Could I test out all Premium functions in 7 days for FREE on Transcy?
From now, you could test out all Premium functions in 7 days for FREE and it's available for Free plan and Starter
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How to translate content from third-party apps with Third-party Elements function in Transcy?
Third-party Elements: This feature is only available in Essential plan and Premium plan. There is a button to turn on or off this option which allows you're able to translate the language of frontend app's content such as widgets, review box, offer box, notification bar, etc. Example: ![](https://storage.crisp.chat/users/helpdesk/website/a8c657ca15255000/42e877a
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What is "Auto Translate" function and how to set up this function in Transcy?
Auto Translate In Transcy version 1.0, we would love to bring out Auto Translate function, one more special feature to help you so much with updating translation for new contents or changes in existing product pages and collection pages automatically. It would apply for product pages and collection pages only. After you have set up your target languages translation successfully then you could add your preferred products to Auto Translate list to keep all contents of
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How can I set up Language Settings in Transcy app?
Transcy helps you set up more target languages besides your default store language along with some options to help your customers have a first impressive approach when visiting your store. All Languages Next to your store default language, you can set up to 5 additional target language for translation. NOTE: 5 is limitation for Shopify normal Paid plans. If you’re a Shopify Plus merchant, then you can translate your store into 20 languages. More details can be found [here]
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How to set up Switchers for your store?
To set up the switcher button on your store to switch between languages and currencies, firstly please go to Transcy app > Switchers, you will see a window showing like this: You can set up Language switcher, Currency switcher and Display Settings there. I. Switchers 1. Language Switcher For now, there are 3 ways to show language name Default (English names), like E
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How to translate media from Product pages and Collection pages?
For Product Pages and Collection Pages, Transcy will auto-inspect elements of media (images/banners), and you just need to replace media for any product/collection you want to have their local versions in target languages. How to make it work Let's translate a media from a product in Product page as an example, and you can do the same for Collection page too. Just go to Translation Store > Store Items > Product Pages Choose product contains media you want to translate, and c
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How to remove leftover code after uninstalling Transcy?
As usual, after you have uninstalled the app, the Switcher will disappear and there will be no change affect to your site. Sometimes, there will have some lines of code leftover on your site for some reasons. But no worries. Please go to Shopify admin > Online store > Theme > Edit code and follow these steps below to remove all leftover code by yourself: Search for file snippet: fa_translate_core, if having please delete this file Remove {% include 'fa_translate_core' %} from theme.li
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Which are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course.
List of all currencies supported Here's the list of 32 currencies supported in Transcy at the moment. Currency code Name USD US dollar AUD Australian dollar BRL Brazilian real BGN Bulgarian lev CAD Canadian dollar CNY Chinese yuan renminbi HRK Croatian kuna CZK Czech koruna DKK Danish krone HKD Hong Kong dollar HUF Hungarian forint ISK Icelandic krona INR Indian rupee IDR Indonesian rupiah ILS Israeli shekel JPY Japane
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Can I buy more words in Transcy without upgrading my plan?
In this new update, we've released a new option Buy more words which is applicable for all plans and at any time that you want. So for now, you could easily choose any favorite package with a desired price and suitable words number and just it's up to your need. At the left bottom screen, you could know how many words still are available in your plan and consider your need to choose and buy more words reasonably. , and you will need to do it manually to have local versions for target languages. NOTE: This feature is only available in Essential plan and higher. How to make it work Go to Translation Store > Other Media > Let's start ![](https://storage.crisp.chat/users/helpdesk/website
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My visitors could be redirected to their own language on my website automatically?
Transcy provides smart devices that can auto-detect visitor’s locations based on their country OR browser language to display responsive language switcher, so your visitors will be redirected to their own language easily and swiftly. Please follow some tips below to activate this feature: Go ahead to Translation > Language Settings > Visitor's Language Detection Besides Store default language, you could turn on "Visitor's language detection" button then ther
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How to get the image link to add your image in Media translation
There are 2 kinds of image depending on its structure so please follow these steps to get the image URL properly. 1st type (regular image): Simply right click on the image/picture then click on Copy image address in the right hand column. 2nd type (you need to inspect element of image to get the URL): Each website browser does this slightly differently but the logic
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Why some elements on my header, footer and collections are not translated?
Sometimes, after translating your pages, you find out some elements on header, footer or collections are not being translated. Please help me check your theme and make sure that you have not added or customized some own codes as the text form in theme before. If yes, those codes would be included as a Third-party element and sometimes they are not fixed completely with Shopify theme's standard. So that's why the app cannot recognize and translate all these contents/elements on your page. But
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How to set up Transcy app at the first glance
After you've installed Transcy app, and approved the charge successfully from Shopify page, you will be directed to Welcome screen as below. Going ahead to click on Quick set up button to start your journey in 3 steps. 1. Select Languages (default and target languages) Store Default Language This is the default language of your store, and synced from Shopify store, so
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How can I translate Homepage in Transcy app?
Please go ahead to Translation > Translation store > Store Items > Homepage Choose your target languages and elements that you want to translate on the homepage > Translate element > Save OR you could click on Translate all if you want to translate all contents on homepag
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Transcy can support to translate contents on Page Builder apps?
With Third-party apps function, you could easily translate all elements on page builder apps such as widgets, review box, offer box, notification bar, etc easily and quickly just one click. Please be noted that this feature is available now in Starter and Essential plan. Kindly check [this article](https://support.fireapps.io/en/article/how-to-translate-content-from-th
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What should I do when I have reached the translated words limit in current plan?
If you have reached the translated words limit in your current plan, you have two options to choose. Option 1: You can upgrade to higher plan to extend words limit and also to unblock other premium functions in higher plan. For more details about what we offer in each plan, please kindly refer to this article Option 2: We've released a new function Buy more words which is applicable **for a
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Does Transcy support to translate Third-party elements with Reviews apps such as Judge.me, Stamped.io?
For now, you could translate any contents shown up on Reviews collector apps easily and smoothly with the function Third-party Elements. Please be noted that this feature is only available in Essential and Premium plan. Kindly check this article for more details. More useful articles about Transcy, you can find [here](https://support.firea
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Does Transcy support Arabic language?
For making it clear, Transcy still supports to translate your Product Description into Arabic language with correct writting format "right to left", but the writing style "right to left" of Product Title or Variant has not yet supported because their writting format "right to left" is not supported by Shopify. Meantime, our technical dev is still checking on it to have a resolution in the near future. For example: Your product title is in English and it`s still supported to tra
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What is default language and unsupported language?
On Language Settings, you will see Store Default Language section, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. In some cases, you might want to change your current store default language
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How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?
With your concern, there are 2 cases as the following: I. You have not reached the current plan limit yet (the translated word limit) In this case, when you upgrade from LOWER to HIGHER, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy. For example: You begin a 30-day billing cycle on a STAR
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How does Language Matching function work, and what is the best way to set it up?
If you are selling products internationally, we do recommend you: Set English as your store default language, and other local languages as Target because English can be understood by most users. Go to Translation > Language Settings > Visitor's Language Detection > Enable Visitor's langue detection and choose Visitor's country, because not 100% users will use local language in their browsers.  in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. And it's always updated every day on this system to ensure that you're always provided the best quality and accuracy. For more details about how to set up Curren
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What is the purpose of "Sync with Shopify" button in Translate Store?
By default, all products/sections/elements in your Shopify store will be synced to Transcy, however, in case you do not see a specific product/section/element in any page in Translate Store > Store Pages tab, please try to click on the button Sync with Shopify as shown below, and check result again. If it still does not work, please feel free to contact us via live cha
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With a Paid plan, will I be charged again when doing uninstall, and re-install Transcy app?
For making this cleared, your billing cycle will be counted as 30 days. (From the day of your approve charge processing) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) You have NOT reached the translated word limit in your current plan yet After reinstalling the app
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Why I can not downgrade to lower plan?
When you downgrade your plan and there is a message showing that: "You have more than X number of translated words. You'll be able to downgrade to this plan in Y days when your current plan ends", which prevents you from downgrading your plan. That is because you have reached the translated words limit in your current plan and you have to keep using your current plan until your current billing cycle ends (one billing cycle with 30 days). Then you could downgrade to lower plans.
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What are limitations/requirements about image being uploaded in Media translation?
Media Translation is one of our outstanding functions in this first version 1.0. You could feel free to upload your own favorite image in multiple target languages that you've prepared easily and quickly just a few simple steps. Making various content on your store including text and image updated with multiple languages version by yourself to get more attraction to international customers then get more sales. You could edit media translation in product pages and collection pages
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Are we offering a Free plan now?
With FREE plan, you have all basic features as the followings: Translate your store into 1 target language only Translate up to 2000 available words Free translate homepage Unblock all pages enable to translate Edit translation Customize Switcher style Convert up to 32 target currency (click [here](https://support.fireapps.io/en/article/how-to-set
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Understand about tabs and translation statuses in Translate Store section
Translate Store sub-menu in the left panel under Translation section might be the most important area when you think about viewing or making any translation changes in Transcy. You will see 3 tabs in Translate Store section, including Store Items, Other Media, and Third-party Elements. From there, you have an overview of all pages as well as know there are how many product pages, collection pages and other pages have been translated successfully. ![](https://storage.crisp.
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How to remove the Transcy logo?
Transcy logo is only available in Free plan now. You can upgrade to any of our Paid plans to remove it on Switcher completely, and also you will get so many awesome features such as Media translate, Third-party app translation, etc. Please read this article for more details about all current pri
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Which web browsers are Transcy supporting?
Transcy could work well with modern popular browsers such as Google Chrome, Apple Safari, Microsoft Edge. In case there is an issue with any browser you are facing, please feel free to contact us via live chat or email us at support@fireapps.io
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I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?
If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies in sup
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What will happen when you change theme?
Don't worry! This article will help you clear and give you some useful solutions. Sometimes, after changing your old theme to a new one, suddenly you do not see the Switcher being shown up on your new theme after that. There are 2 cases occur, please follow these tips to re-show Switcher on new theme accordingly: If you're using Floating Switcher, please go back to the app, paste this link on your browser to update the Switcher on new theme, then click on Update now: [https://tra
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How can I get more target language? Target language limit reached
If the number of your target language does not reach 5, you can add more by: Clicking on Add language button Choose the desired language Check/uncheck on Publish language after translating Click on Next button. Check/uncheck on elements you want, then click on Translate button NOTE: As default, all items will be unselected so you need to choos
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What are features Transcy is offering in version 1.0?
With Transcy first version 1.0, it will help you to: Translate your store page into multiple languages with 241 languages over the world. Display language/currency switcher on your storefront, and customize the switcher to fit your store theme. Choose any specific section/page on your storefront that you want to translate, and edit the translation by elements easily and quickly. Auto translate content every time there's any change in your store's content. Upload and disp
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Can I drag and move the Switcher to anywhere on my page?
Sometimes you prefer to drag and move the Switcher to a suitable place as you wish than 4 positions available in Display Settings such as the Top, Bottom, Left, Right. Sorry for this inconvenience. At the moment, we do not have this feature but we're noted and trying to research to include this feature in the near update. Stay tuned, please. Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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What will happen when you uninstall and re-install our Transcy app?
UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for user after uninstalling the app. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. Then approve charge to start using the app. HOW YOU WILL BE CHARGED AFT
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Converted currency is not correct with the exchange rate, is that a bug?
In some cases, when you switch to another currency, you will see the converted price showing on your store is not correct with the current exchange rate. The store below is an example: When you switch from 279.20 Turkish Lira to Euro, it should be 34.3491 instead of
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Can I get a refund for Transcy app?
Since we are offering Free plan for testing purpose, we do NOT offer free trial, and/or refund for any Paid plan. Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.io
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Can I use subdomains for each language version of my Shopify website?
First, you've ever heard Selling multiple language in Shopify? As you can enable multiple languages from your Shopify admin to create separate URLs for your translated content. Once customers visit a translated URL, your store automatically shows the translated version. Besides English is the default language of Shopify, some Shopify themes also support more than one language, so you could also translate these theme languages in Shopify admin. More details can be found [here](https://help.
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How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?
Solution: Please click this link to install VPN that unblock any website and stay secure with Touch VPN. Unlimited bandwidth and completely FREE! After installing the VPN, please change to your main visitor locations to check if it works well. Please make sure that y
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How to resolve your translated word like the coding word?
You got the coding word such as the word after you translated into other language. Please keep calm and follow our solution, NOTE Please not to press button "Translate" to translate it again. By doing so, our app will continuously count your word. Temporary Solution Please go Switcher => Turn off Language Switcher and then feel free to co
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Can I use Transcy app in my Shopify development store?
At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here.
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Does Transcy affect my website's performance?
We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.
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Why does Third-party element not work and sometimes translation is not correct?
As you know with Third-party element function, you could translate all contents of one Third-party app on your page easily and quickly. But at the moment, Transcy are only official integrated with some partners such as Judge.me, Stamped, Sales Pop up‑Social Proof, Free Shipping Bar, and some popular Page Builders such as Pagefly, Gempages, etc. Please kindly refer to [this article](https://support.fireapps.io/en/article/how-to-translate-content-from-third-party-apps-with-third-party-elements-fu
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I found out some of contents on my site had apostrophe which were replaced by ' so why this happened?
In some cases, you find out some words were not translated correctly, and those words replaced by (') instead of the right spelling words according to your target language for example French, Spanish, Portuguese. The cause is these languages contain special characters like apostrophe which made your theme cannot recognize these characters to render them properly so it might cause this problem on your page. Don't worry. If in this case, you could easily edit them manually as [this article](h
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Does Transcy have integration with Multi Vendor Marketplace yet?
We might bring Multi Vendor Marketplace integration function in the future update, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io
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How you can translate language on your store effectively
There are 2 ways to translate your target languages in Transcy After adding Target language in Language Settings or when you have finished to set up Transcy, to start translating, there will be a popup to show all items on store need to be selected to translate including: Product pages Collection pages Article pages Blog pages Other pages (The remaining pages of your store can be found here) Store theme Menu (Main menu, footer menu, and other menus of your store.) Paym
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Does Transcy support translate videos existing in my store?
Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.io
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Can I export my translation to a CSV file?
Sorry for this inconvenience. We do not support the translation export to CSV or other files yet in this first version 1.0, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io  but you will be suggested to approve Essential plan at the end of your current billing cycle via a popup in the app and/or official email to start your new Essential plan instead of Premium plan. Besi
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Can Transcy translate Third-party apps using iframe?
At the moment, we do not support to translate content on third-party apps using iframe such as Ali Reviews, Loox, etc. We're in progress to research and will keep you posted once we get any solution in this regard. Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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Why does Transcy need some permission access your Shopify account?
Due to some our recent updates, if you're the old user who installed Transcy app since from November 24, 2020 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify account email
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