Plan and Pricing
Which plans are we offering in newest Transcy version?
Currently we are offering 3 Paid plans (Basic, Growth, Premium) and a Free plan (always available) with all basic function and definitely translable unlimited words. Also, you can test out the app with a trial within 7 days WITHOUT any cost for all new users who have no plan yet at first installation and a 30 Day Money Back Guarantee if the app does not meet user's expectation. Please check hereFew readersWhat will happen when I upgrade/downgrade plan in Transcy?
Upgrading plan successfully will unblock many premium function. To know more about what is the difference between plans, please kindly refer to this article. All language translation including your translated words and/ or manual edited translation are still saved if you downgrade to a lower plan (from Premium --Few readersTranscy refund policy
According to our policy, we do not offer the refund unconditionally after the 30-day money-back guarantee period. This guarantee is applied for both users choose a monthly app charge or yearly app charge. Within 30 days using the app after the trial end, if you are not satisfied with our app and service, one-time refund should be made within the following conditions: Monthly charge: Still in the 30 days guarantee period The app subscription has been terminated Annual chFew readersHow to deactivate the Transcy app?
For some situations, you would like you stop the app subscription without deleting it. Transcy has released the Deactivate app option to help you with this concern. What is the Deactivate app? Deactivate is an option to stop the subscription fee without having the app uninstalled completely out of Shopify admin. How to process the Deactivate app? Open the Pricing page on the menu in Shopify admin You will see the Deactivate tab. Please read the information carefully before coFew readersWhat's new Trial of 7 days in Transcy?
We would love to give you based on Shopify's trial flow and for the first billing if you are not satisfied with our service. So all new users could be free to test out all outstanding functions from Basic to Premium without being charge before going to the final decision to stay with us and use Transcy officially. Before the trial User goes to the App store on Shopify --click *Add appFew readersHow will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?
At the moment, we are using Shopify Payment system. So all charges are modified via Shopify. Check this article to know more information Upgrading In this case, when you upgrade from a LOWER to a HIGHER plan, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy For example: Example 1: You begin a 30Some readersDoes Transcy app offer Free Trial?
In this newest update, we are offering 3 Paid plans including Basic, Growth, Premium, a Free plan, and New Users could try our special trial within 7 days for free in the first installation. Please click here to learn more our trial. If you have any further concerns, please feel free to contact us via live chat or email us at support@fireapps.ioFew readersWill I be charged again when doing uninstall, and re-install Transcy app?
For making this cleared, your billing cycle will be counted as 30 days. (From the day of your approve charge processing) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) After reinstalling the app, you could choose any Paid plan again and approve charge. If you choose a HIGHER/LOWSome readersWhat will happen when you uninstall and re-install our Transcy app?
UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for paid plan users after uninstalling the app, and the data will be saved for 45 days for Free plan users. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. TSome readers
Manage Language
What is Target language, Basic and Advance language type?
Target language Target language is the language you wish to add to your website besides your store default language so that your customers could view your store easily in their preferred language by selecting a target language on Switcher. Default language is the language you set for your store on Shopify. Your visitors will see this language at default if their preferred language (target language) isn't available. Transcy will use this language as the first language to translate into tarPopularDoes Transcy translate Payment checkout page?
From now, you could feel free to translate Checkout page in the app easily. NOTE: Not most of themes are able to work well with Transcy to translate the checkout page. So in some special cases, even you have translated the target language for ChPopularWhat is "Replace image" and how to make it work?
Transcy not only help to translate all text contents on all pages easily but also support to translate image on your website swiftly with Replace image feature. This feature is only available from Growth plan and higher plans. Please click here to learn more specific limit on per plan. So let's upgrade to these plans to get this awesome feature now. With ReplacePopularUnderstand about translation statuses in Transcy
In each page/element listed in Manage Content, Transcy will show you all statuses of translation of target language There are 4 main translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. You can overview all statuses on all pages of a Target language in Resource type Or view status on each page in details. For example ProSome readersWhy does Third-party element not work and sometimes translation is not correct?
As you know with Third-party element function, you could translate all contents which are built from your Third-party app easily and quickly. But at the moment, Transcy only work well with some apps such as Judge.me, Stamped, Sales Pop up‑Social Proof, Free Shipping Bar, and some popular Page Builders such as Pagefly. Please kindly refer to this article (https://support.fireapps.io/en/article/embedded-app-how-to-translate-content-from-third-party-apps-with-third-party-app-function-in-transcy-msSome readersCan Transcy translate Third-party apps using iframe?
At the moment, we do not support to translate content on third-party apps using iframe such as Loox, etc. However, we have a good news that we've first integrated successfully with Ali Reviews app which using iframe on the review box. Please click here to learn more about Ali Reviews integration. We're still in progress to research and cooperate with more Reviews apps then will keep you posted asFew readersWhy can't I see SEO content of product page in Transcy app?
The reason behind is Shopify does not transfer default SEO data to our app so you need to do some steps below to sync default SEO data to our app first. Sync SEO content: Go to Shopify admin --All Products --search your product which you want to sync SEO in product page --scroll down to Search engine listing preview --Edit Website SEO Compose or edit somethFew readersCan I export my translation to a CSV file?
Sorry for this inconvenience. We do not support the translation export to CSV or other files yet, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readersCan I import my translation?
At the moment, we do not have the feature to import the translation from csv file yet. Sorry for this inconvenience. However, we're really aware of how this function is important to your need so we're trying to research and will bring this function in the near update for sure. Stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io (https://storage.crisp.chat/users/helpdesk/website/c8eFew readersWhat content does Transcy translate for Payment Gateway Page?
In some case, you want to translate content of Payment Gateway page. Please be advised that Transcy only support to translate the name of payment methods such as Cash on delivery, Credit Card, Paypal, Bogus, etc. You could set up and find those methods in Shopify Settings (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/payment-method-in-shopify1phcfeo.Few readersWhy does my page reload several times and keep loading with link /en/en/en...
If you see your page keep reloading for so long with the URL has several /en at the end like this example: https://www.test-store.se/en/en/en/en/en/en/en/en/en/en/en/en/en/en/en/ And/ or it also shows a 404 " Page not found" error like this Don't worry. Please keep patience and refer to this article (https://support.fireapps.io/en/article/embedded-app-why-does-the-404-error-page-appear-when-i-selectFew readersHow to resolve your translated word like the coding word?
You got the coding word such as the word after you translated into other language. Please keep calm and follow our solution, NOTE Please not to press button "Translate" to translate it again. By doing so, our app will continuously count your word. Temporary Solution Please go Switcher =Customization =Switcher style =Label segmFew readersWhy I can not find the language I want to translate in the target language list?
When choosing a target language to translate, the app will show you a list like this: That list is the languages that are supported on Shopify, if you can not find the language you want, that is because Shopify does not support that language at the moment. For a solution, you can choose a second language which is mainly used in that country to translate. For example, Philippines uFew readersDoes Transcy work for a third-party domain?
At the moment, Transcy only support to translate content and currency for stores which are using Shopify domain. In case your store domain built from a third-party domain provider and do not use Shopify Market, sorry Transcy does not support it yet. In case you have set third-party domain with subdomain in Shopify Market, it can still work. Thank you for your understanding! Please feel free to reaFew readersHow to set up Shopify Market and make it work with Transcy
The article below might help you clarify what's Shopify Market basically and how to make it work with Transcy. Contents: What's Shopify Market How to add a Market Options to manage domain and language in Markets How to make Markets compatible with Transcy What's Shopify Market Recently Shopify has released a brand-new featurFew readersHow to use Glossary feature in Transcy
In this article, you will find how to exclude word(s) such as brand name, navigation on menu bar, etc to be never translated or always translated in a custom way which is called Glossary feature. The rules added to the Glossary allows translating some words in a specific way so that helps you a lot in managing your translation. Requirements: Only available in GROWTH, PREMIUM plan. Growth: able to add 100 rules Premium: able to add 500 rulesFew readersHow can I set up Language Settings in Transcy app?
Transcy helps you set up more target languages besides your default store language along with other options to help your customers have a first impressive approach when visiting your store. All Languages is the main language you set for your store on Shopify. Your visitors will see this language if their preferred local language isn't available. Transcy will use this language as the first language to translate into other target languages. coFew readersHow to translate content from third-party apps with Third-party app function in Transcy?
To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (for Advance and Basic language type). When you enable Third-party app function, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store. Example: (https://storage.crisp.chat/userFew readersDo I allow to translate more than 1000 products in Transcy?
Yes, you can enable the Third-party translation to have those pages translated automatically (Basic translation), no need to press any Translate button. However, we only allow to edit the translation of maximum 1000 product pages (Advanced translation). We're aware that this limitation might affect your business demand so we're making more effort to improve it in the near future.Few readersHow to replace image not from Product pages and Collection pages?
Similarly to product page and collection page, you can replace banner image on homepage easily by doing some steps to have local image versions for target languages. You can find default images for other pages such as banners on homepage in Shopify Shopify admin Content Files (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-11-0Few readersIs Hreflang tags supported by our app?
Is Hreflang tags supported by our app?Few readersCan I exclude archived, draft products from showing in Transcy app?
Please note that as long as your products are still available in Shopify store, we will transfer all products data to our app (Product resource in Manage Content) no matter what its status is (archive product, active, draft, etc). We're aware of this downside and been trying to improve it in the near future. Sorry for this inconvenience. For archived/draft/inactive products which means they're invisible on your online store so its translation won't be shown/ affected to your store page. At thFew readersHow to migrate translation from other translation apps using Shopify native language API
From now on, we would love to bring a new function that can help you migrate translation from other translation apps using Shopify native language API such as Shopify Translate & Adapt to our Transcy app just one click. Example: If you've used Shopify Translate & Adapt app before and then want to move to our app, definitely you can easily import/migrate translation from their app to Transcy quickly. Requirement: Only apply for Advance language type Only available from Basic plan and hFew readersHow to edit translated content manually in Transcy app?
HOW TO CHECK TRANSLATION STATUS In each page/element, you could easily check all statuses. There are 4 translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. Please click here to understand more about all translation statuses Translation --Manage Content --select target langFew readersDoes Transcy support to translate SEO for your shopify store?
We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. So you could find all SEO contents in the product page by the way: Go to the app --Translation --Manage Content --choose target language --Auto Sync --Few readersWhat is the Third-party app resource in Transcy?
For contents that are built from third-party apps, you can just enable Third-party app function to get all those contents translated automatically without editting the translation. For more details about 3rd-party apps which we have ability to translate, please visit here. (https://storage.crisp.chat/users/helpdesk/website/51849c8de000ccFew readersHow to replace image from Product pages and Collection pages?
With Replace image function, you just need to upload prepared image for any product/collection you want to have their local versions in target languages. Please follow the limitation on the number of page added to replace image : replace image for 10 Product pages, 10 Collections pages : replace image for 100 Products pFew readersWhat is default language and unsupported language?
On Languages Setting, you will see Default Language tab, that is the language you set for your store on Shopify. Your visitors will see this language if their preferred language isn't available. Transcy will use this language as the first language to translate to other targeted languages. More details about target language, please click here. (https://storage.crisp.chat/users/hFew readersWhy does the 404 error page appear when I select language on Switcher?
This issue rarely occurs and not a bug from our app. If you might get this issue, the main cause is from some reasons below: Shopify Market: Shopify has released Shopify Market feature. If you're using Shopify Market but have not set up or enable Languages for your Market location that might cause the problem 404 when switching to those target languages on Switcher. For easy managemeFew readersHow to translate Shop Meta Title & Description in Transcy
We would like to inform that from now on you could translate Title and meta description (SEO meta title and description for homepage) in our app as the following: Translation --Manage content --choose target language --Manual Sync --Preference --Title and meta description --click on Translate button to translate or Edit button to edit (https://storage.crisp.Few readersHow to translate Shop Metafield
From now, you could translate Shop Metafield which are metafields belong to 3rd party apps in your store (example: reviews app like Ali Reviews has metafield AggregateRating) To translate metafield: Go to Translation Manage translation choose target language Shop Metafield click on Translate button to translate all shop metafield Also, you can easily find any metafield that youFew readersHow do I sync/update content from Shopify in Transcy?
Auto synced: these resources will be updated automatically in realtime. Manual synced: these resources will be updated at a specific time or you can update them manually by click "Sync" button. By default all Product pages, Collection pages in your Shopify store will be auto synced to Transcy. However, in case you do not see a specific page in Homepage, Blog post, Navigation, etc in the app, please go to Translation --Manage Content --choose target language --Manual SyncFew readersCan I edit Product variants manually in Transcy app?
We're happy to inform you that we've collected all Product variants (e.g. Size, Color, ...) successfully into the app so you all can feel free to edit its translation as you wish. Because some variants like size (S, M, L, XL) or gender (M, F) or color are quite difficult to translate the meaning correctly as 100% your expectation for each target language, also not all variants on theme to be able to translate as well as compatible with the app. Therefore, we only support to translate variant wFew readersNew - What is Notifications resource type and how to translate in Transcy?
We would inform a newest resource type "Notifications" which collect default Shopify notifications (Email notifications) from Shopify so that now you can feel free to translate/edit translation of these notifications in app easily. Once you have translated Email notification completely, your customer make an order by any target language translated (Advance language), the app will connect with that order's data on Shopify to support the email notification in translated target language properly.Few readersHow can I manage language translation in Transcy?
Manage language translation Translate target language Languages --Choose target language that you want to translate (Advance) --Click on Manage button Then choose the page you wanFew readersHow to translate Transcy Cart page Notification
Now you can translate and edit the translation of Transcy Cart page notification easily in app by the way: Translation --Manage Content --Manual sync list --Theme resource --Transcy Cart page notification Please kindlyFew readersWhat happen if I delete the target language?
You could delete the target language by clicking on the Remove button on the target language that you want. But please be advised that once target languages are translated in the app, deleting action of these target languages will not be able to restore the target language translation. The translation of target language will be removed out of our database and Shopify system as well and can't revert. This is also disconnect the language (Advance language) from your Market. CliFew readersWhy can't I switch target language to Advance language type or add more target language in Basic plan?
In this case, please be advised that this is the plan limitation in Basic plan - users are only allowed to publish 1 target language for Basic language type and 1 target language for Advance language type. So you can't switch target language from Basic to Advance and vice versa in this case. For example: If you have already 1 Advance language in-app. You can't switch one more target language from Basic language to Advance language type. You will see this popup to notice. ThFew readersCan I search and replace the translation content in Transcy?
Understanding your concerns and wish to find and replace the translated content of Advance target language in-app, now we've released the function that can help you search any translation text to find and replace by another content that you want easily in our app. It should save time a lot and manage the translation quickly just few steps. For example, you want to find a wrong translated word "sample" in target languageFew readersNew - How can I mark as Translated status for my elements in Transcy?
Besides Bulk actions such as Translate, Delete translation, Replace translated content, you can mark as Translated status for any element(s) in a pageFew readersHow to translate elements belong to cart, checkout in Transcy
From now on, you can find and translate elements belong to cart or checkout in Theme Content in Theme resource type. Translation --Manage Content --choose target language --Manual Sync --Theme resource type --Theme content You might search default content and will find cart/checkout elemeFew readersHow to translate texts/contents on Transcy switcher?
From now on, you can translate/edit the translation for Titles such as "Language", "Currency", "Search", "Apply" button on Switcher easily by yourself. Under Manual synced resources in Manage Content menu --Theme -- you will see Transcy Switcher (httFew readersWhat is Cart page notification and Hover to show original price in Transcy?
Below Currency format section in Currency Setting, you easily find Other settings which include 2 functions Hover to show original price and Cart page Notification. OTHER SETTINGS Hover to show original price: just turn on this button so it will show your original price of product when customer hover on it (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-08-Few readersNew - How to translate Packing slip template
Packing slip is a printed list of items in a shipment that often goes inside a package. You can customize default content of packing slip template in Shopify admin --Settings --Shipping and delivery --Packing slips Transcy now support you translate the packing slip template into other target languages easily in Manage Content. To translate Packing slip template: Go to Translation --Manage cFew readersWhat is error with Value fails validation on resource ["Value must be a single line text string."]
You might find this error in the app when trying to edit the translation of metafields but can't save. The reason behind is because your default metafields are set wrongly as single line instead of multi lines in Shopify setting. Example: You set this metafield as single line but it must be the multi lines type of metafields So it does not work and generate the above error message.Few readersWhat is Theme resource and how can manage translation in Transcy app?
What is Theme resource Definition: Theme includes a series of tabs and info text/wording inside for the following categories: Go to Shopify admin --Online store --Open tab (...) on current public theme --Edit default theme content to find tabs and text for your Store theme. For example: (https://storage.crisp.chat/users/helpdesk/website/51849c8deFew readersHow to edit element titles in default language on Transcy switcher?
From now on, you can easily edit element titles in default language such as “Language”, “Currency”, “Search”, “Apply” on switcher in Transcy app Just go to Translation Manage → Translation → Themes → Transcy switcher (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/scrFew readersHow to translate Shipping and Delivery in Transcy
From now, you could translate Delivery Method (Shipping method) and Packing slip template at the checkout page on your store into target languages so that your customers could checkout items easily just select their target language on Switcher. To translate Delivery method: Go to Translation --Manage content --choose target language -- Manual Sync --Shipping and DeliveryFew readersWhat does it mean message says "You've reached the limit of maximum advance language"?
Advance language type is a language source that's synchronized with Shopify and published on Shopify. The limit of maximum advance language number added on store is 20 target languages and it's Shopify's limitation. In Transcy, we support Growth added up to 5 Advance languages and Premium plan users can set up to fully 20 additional target languages for Advance languages. So if you have reached the limit of maximum 20 target languages of Advance language in Premium plFew readers
Manage Currency
How to set up Currency in Transcy app
FIRST GLANCE When you first install and access the app, there will be some short guides on how to set up the currency when starting. Below are steps to complete currency setup:PopularHow to support multi currency checkout in Transcy
Not like other normal pages such as the product page, homepage, cart page, with the checkout page, we only support multi currency checkout for merchants who use Shopify Payments. More details, please visit this link. Simply, if you use Shopify Payment, and already added all target currencies into our app, you can enable and set up Shopify Markets featuPopularCan I set or edit the Exchange rate in Transcy by myself?
In this new version update, you can easily edit exchange rate manually by yourself for each currency in Currency Setting. In Currency Setting, choose currency that you want to edit exchange rate then click on Edit button on that currency, it will show an expanded table and you can configure Manual exchange rate as you wish. You can round off/ round up/ round down or customize a specific currency or Reset all to default (Name, flag, code, symbol, exchange rate, rounding rule)PopularWhich are currencies supported in Transcy? Not only USD, BRL, JPY, GBP, AUD, CAD of course
List of all currencies supported Here's the list of 167 currencies supported in Transcy at the moment. Currency code Name AED United Arab Dirham AUD Australian dollar AFN Afghan afghani ALL Albanian lek AMD Armenian dram ANG Netherlands Antillean guilder AOA Angolan kwanza ARS Argentine peso AWG Aruban florin AZN Azerbaijani manat BRL Brazilian real BGN Bulgarian lev BAM Bosnia and Herzegovina mark BSome readersWhy does Transcy remain the original currency on checkout page?
Basically base on a Multi-currency app such as Transcy, which simply support to show an indication of the price in the selected currency on the Switcher. The app already use an exchange rate and is only an approximation, even not including fees such as taxes so that is only for your customers' reference on website. To make the user experience smoothly, Transcy help customersSome readersI am getting this warning message "Your store default currency is currently unsupported." How to resolve this?
If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies in supported list in the nearFew readersHow to set up currency code in Transcy
After installing Transcy, to use currency in the app, you need to set up currency code as the following steps: HOW TO SET UP CODE Click the button Start now to start setting up currency format for your store. You will see a tour guide opened which will guide you through step-by-step in details. Following steps are just an EXAMPLE flow to set up currency format code in order to make your currencies work with Transcy. The code might vary due to different themes, so juFew readersHow to manage currency in Transcy
HOW TO MANAGE CURRENCY After setting currency code, there will be a Target Currency Setup table shown. Now you can manage (Add/Edit/Delete), and customize how your currency will be displayed on your Switcher in . Click on Add Target Currency (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/Few readersHow to format currency in Transcy
Currency menu --Settings There are settings including: Converted price format, and Other settings. From there, you can set up these settings to apply format for all target currencies. You can choose to show symbol only, code only or show both symbol and code unit of currency in Converted price format section. (httFew readers
Manage Switcher
How to set up Switchers for your store?
To set up the switcher on your store to switch between languages and currencies, firstly please go to Transcy app --Switchers, you will see a window showing like this: You can set up: General Setting: Turn on/off Switcher, Switcher visibility, and Switcher disclosure Templates: provide a default template and list of available templates so you canFew readersWhich are themes supported for Embedded Switcher in your page Header?
From Currency Switcher section, you now have more choices to embed the Switcher in page header. For more details about how to set up Switcher, please take a look on this article. This is the list of 54 most popular themes currently supported on desktop and mobile: Dawn Debut Brooklyn Venture Minimal Narrative Supply Simple Boundless Express Booster DebPopularHow to activate Transcy Switcher on your store through Theme Editor
In this latest version, we've successfully made all app functions and Switcher working perfectly and smoothly on all recent Online Shopify themes (OS). With , the recent Shopify update, all frontend features (including Switcher) must be activated in the settings of your current theme. So the article below will help you some steps to configure App embed blocks in Theme Editor setting in order to activate Transcy Switcher on your store-front. What is theSome readersHow to edit Language name and Flag of target languages on switcher in Transcy?
In Language menu --Settings --choose target language --Edit button, you can customize Language names (English name, Short name, Native name) and flags as your wish for each target language added or Reset to default if you want. Example: You can type a customized name of Brazil in the field below or change a flag available in our app then SaveSome readersHow to edit Currency name, code, symbol on switcher in Transcy
In this new version, you can customize how currencies are displayed (Name, Code, Symbol, Flag) of each currency including default currency on Switcher in Setting. There will show you all currencies in our supported list and Default currency will be shown on the top of the list. So you can edit the name, code, symbol of each currency or change flag in our list then Save or rFew readersHow is the display order of Target languages in-app and in Switcher?
The order of Target Language appears in the list according to the following rules: After adding target languages, Target Language in-app will be displayed in the order following which are added at dropdown list from the latest language to the oldest one added. The closet one added will be at the top of the list in-app. The first one added will be at the bottom of the list in-app. Example: You first select Polish, Russian, Korean as Basic languages inFew readersHow is the display order of Target currency in-app and in Switcher?
The order of Target Currency appears in the list according to the following rules: After adding target currencies, Target Currencies in-app will be displayed in the order following which are selected at dropdown list from the latest currency to the oldest one added. The closet one added will be at the top of the list in-app. The first one added will be at the bottom of the list in-app. Example: You first select USD, EUR, JPY in the dropdown list then aFew readersWhy does my embedded switcher back to floating format after changing theme?
This is not an issue from app. Please be advised that after changing theme to a new one, the switcher will be set as floating by default, if you want Embed mode, you need to embed switcher on your new theme by the following way: Case 1: Your new theme is in our supported list, you can feel free to get back to app >Switcher menu >Customization > Position >Choose EmbeddeFew readersWhy can't I save more my own Switcher template in Transcy?
Please note that you can create and save a maximum of 3 templates on each device (Desktop, Mobile) in your own list. If you reach this limit, please save Switcher version that you already customized as your current Switcher and select one of available templates that you created before in your own template list to replace and save it. Example: For more details about other SwitFew readersWhy can't I preview my store when setting Switcher in Transcy?
You are setting the Switcher and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow Because your store is enable "password protection". But don't worry, all actions (set up/customize Switcher) are still working fine. You can enable the password to preview the page or simply enter the password here to have a PreviFew readers
Automation
How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?
Solution: Please click this link to install VPN that unblock any website and stay secure with Touch VPN. Unlimited bandwidth and completely FREE! After installing the VPN, please change to your main visitor locations to check if it works well. Please make sure that yFew readersHow does Auto Switch Language function work, and what is the best way to set it up?
Depending on conditions which you choose with Customer browser's language or Customer's location, customer can see a specific language on his/her side. Store default language: visitor will view store under store default language. Please turn on Auto switch language button to see other detected language options. If the detected language is not one of your target languages, your store will be displayed in store default languaFew readersWhat is "Auto update translation" function and how to set up this function in Transcy?
Auto Translate or Auto update translation function which help you update the translation for new contents or changes in existing product pages, collection pages and other pages automatically. Example: You have changed the product title of a product page in Shopify (default language) and already set up Auto translate function for that product page before, the app will detect new content of the product title and translate that new content automatically to update your product translaFew readersWhat is "Auto Switch Currency" based on location in Transcy?
To use Auto Switch Currency based on visitor's location: Just go to Switcher menu --General --Geolocation --Enable the button Auto switch currency and Save it For example: Your store default currency is USD, and you enable this function in app already as well as setFew readersWhy I can't use the function "Auto switch language by location"?
Please be advised that this function Auto switch language by location is only available from Growth plan and higher. In case you're in a lower plan, you will not be able to use this function "Auto switch language by location" to match your store to visitor. So we recommend you should upgrade to higher plans to unblock this awesome feature.Few readersMy visitors can be redirected to their own language on my website automatically?
Transcy provides smart devices that can auto-detect visitor’s locations based on their country OR browser language to display responsive language switcher, so your visitors will be redirected to their own language easily and swiftly. Please follow some tips below to activate this feature: Go ahead to Geolocation Besides Store default language, you could turn on Auto switch language button then there are 2 options that you need. (https://storage.crisp.chat/users/helpFew readers
Integration
Transcy can support to translate contents on Page Builder apps?
To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (for Advance and Basic language type). From now on, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store through Third-party app function. Example: (https://storage.crisp.chatFew readersHave we supported Third-party Elements with front-end app?
With Sales Pop up social proof app now, you could show recent sales popups & stock countdown timer on your store to boost urgency & sales for free. Also, Sale popup will let you show recent sales notifications to build trust and social proof to influence visitors. Free Shipping Bar, which helps to promote your free shipping offers with progressive messages and a cart goal, displays diffeFew readersDoes Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?
The answer is not yet. Sorry for this inconvenience. At the moment, we only support to translate content on the front-end apps. We'll consider this feature to bring these integrations in the near future, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readersDoes Transcy have integration with Multi Vendor Marketplace yet?
We might bring Multi Vendor Marketplace integration function in the future update, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readersDoes Transcy support translate videos existing in my store?
Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readersTranscy integrate with Ali Reviews
We would love to inform you that we've successfully integrated with Ali Reviews - Top outstanding reviews app on Shopify store. With this integration, we support translating iframe Ali reviews content easily through Transcy app. So you will easily find Ali Reviews app in Integration list. There will be 2 integration levels with Ali Reviews (Basic and Advance). Please refer to this link (https://support.fireapps.io/en/article/embedded-app-what-is-the-tFew readersTranscy integrate with Salebox
Salebox, which helps you to create a shipping box in order to show any important information on your Product page then boost your customers make decisions faster, decrease abandoned carts & increase conversation. Having Transcy integrated successfully with Salebox which help you translate contents on the Shipping box to aFew readers
How to remove leftover code after uninstalling Transcy?
As usual, after you have uninstalled the app, the Switcher will disappear and there will be no change affect to your site. Sometimes, there will have some lines of code leftover on your site for some reasons. But no worries. Please go to Shopify admin Online store Theme Edit code and follow these steps below to remove all leftover code by yourself: Search for file snippet: fatranslatecore, if having please delete this file Remove % include 'fatranslatecore' % from theme.liPopularCan I use Transcy app in my Shopify development store?
At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here (https://support.fireapps.io/en/article/embedded-app-which-plans-are-we-offering-in-newest-trFew readersI found out some of contents on my site had apostrophe which were replaced by ' so why this happened?
In some cases, you find out some words were not translated correctly, and those words replaced by (&39) instead of the right spelling words according to your target language for example French, Spanish, Portuguese. The cause is these languages contain special characters like apostrophe which made your theme cannot recognize these characters to render them properly so it might cause this problem on your page. Don't worry. If in this case, you could easily edit them manually as this article (hFew readersWhy is my website showing 2 language Switchers at the same time?
When your store is translated into other languages by Transcy, your theme also creates a translation version. That's why there shows 2 Switches on your store, one from Transcy, another from your theme. More details about theme translation can be found here. It looks like this. (https://storage.crisp.chat/users/helpdesk/website/9dfc898e934ce00/c8670dc6-fd20-4357-8075-d671Few readersDoes Transcy affect my website's performance?
We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.Few readersWhy does Transcy need some permission access your Shopify account?
Due to some our recent updates, if you're the old user who installed Transcy app since from Aug 18, 2021 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify accFew readersHow I can exclude a specific block or paragraph from being translated in my website?
We do not have this feature at the moment. Sorry for this inconvenience but for sure, we will keep you posted once it's available in the near update. You can learn more about Transcy here. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io (https://storage.crisp.chat/users/helpdesk/website/ec41306f977ac000/aab065ee-a2f6-4606-be1bFew readersWhich web browsers are Transcy supporting?
Transcy could work well with modern popular browsers such as Google Chrome, Apple Safari, Microsoft Edge. Please be advised that our app might not work properly on Internet Explorer 11, because of according to Microsoft on August 17, 2020, MicrosoftFew readersDoes Transcy translate Subscription policy at checkout page?
In this latest update, we're so happy inform that Transcy could help you translate Subscription policy at the checkout page. For example, as I suppose you're a customer purchasing some orders on my website transcy01 and you want to read Subscription policy before making your purchase. At the first time landing my page, you have selected Deutsch language on Transcy Switcher and then decided to purchase orders on checkout page. When you click on Subscription policy to have a read,Few readersDoes Transcy support language switcher inside embedded app dashboard?
From now on, we support Language Switcher inside embedded app dashboard so you can feel free to have your local language and better understanding as well as management of the app easily. On the basic support, we provide 5 languages: English French Italian Spanish Japanese We've been trying to improve and will bring more languages that can help you in the near future so please stay tuned. IFew readers