Plan and Pricing

• Transcy - Which plans are we offering in newest Transcy version?

  Currently we are offering 4 Paid plans (Basic, Growth, Premium, Enterprise) and a Free plan (always available) with all basic function and definitely translable unlimited words. Also, you can test out the app with a 7-day trial WITHOUT any cost for all new users who have no plan yet at first installation and a 30-Day Money Back Guarantee if the app does not meet user's expectation. Please check here (https://support.fireapps.io/en/article/whats-new-trial-of-7-days-in-transcy-186sxbSome readers

• Transcy - Transcy refund policy

  According to our policy, we do not offer the refund unconditionally after the 30-day money-back guarantee period. This guarantee is applied for both users choose a monthly app charge or yearly app charge. Within 30 days using the app after the trial end, if you are not satisfied with our app and service, one-time refund should be made within the following conditions: Monthly charge: Still in the 30 days guarantee period The app subscription has been terminated by uninstalling orFew readers

• Transcy - What will happen when I upgrade/downgrade plan in app?

  Upgrading plan successfully will unblock many outstanding function. To know more about what is the difference between plans, please kindly refer to this article. For Annual plan: After downgrading, the new plan will be activated after the current annual plan's subscription cycle is completed. For moFew readers

• Transcy - How to deactivate the app?

  For some situations, you would like you stop the app subscription without deleting it. Transcy has released the Deactivate app option to help you with this concern. What is the Deactivate app? Deactivate is an option to stop the subscription fee without having the app uninstalled completely out of Shopify admin. How to process the Deactivate app? Open the Pricing page on the menu in Shopify admin You will see the Deactivate tab. Please read the information carefully before coFew readers

• Transcy - What is Buy more resource quota?

  Scale up your quota for product usage, Replace image, Auto translate, GlossaryFew readers

• Transcy - What's new Trial of 7 days?

  We would love to give you based on Shopify's trial flow and for the first billing if you are not satisfied with our service. So all new users could be free to test out all outstanding functions from Basic to Enterprise without being charged before going to the final decision to stay with us and use Transcy officially. Before the trial User goes to the App store on Shopify --click AddFew readers

• Transcy - How will I be charged if I do upgrade/downgrade from lower to higher plan?

  At the moment, we are using Shopify Payment system. So all charges are modified via Shopify. Check this article to know more information Upgrading In this case, when you upgrade from a LOWER to a HIGHER plan, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy For example: Example 1: You begin a 30Some readers

• Transcy - Will I be charged again when doing uninstall, and re-install the app?

  For making this cleared, your billing cycle will be counted as 30 days. (Charge will be started after the trial period, each store can trial once) WITHIN 30 DAYS Within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) After reinstalling the app, you could choose any Paid plan again and approve charge.Few readers

• Transcy - What will happen when you uninstall and re-install the app?

  UNINSTALL The data including all settings, media adjusted/edited/set up via Transcy will be saved within 90 days as usual for paid plan users after uninstalling the app, and the data will be saved for 45 days for Free plan users. All translation also would be saved along with Shopify system and only you have deleted the language version in Shopify then the translation of that language will be lost/deleted accordingly. RE-INSTALL You need to choose the plan again. TSome readers

Manage Language

• Transcy - What is Target language, Basic and Advanced language type?

  This article will help you understand the definition of target language, Basic and Advanced language type, so you can choose the right language type for your store needs to start setting up language. Content: What is target language? What target language type is supported in Transcy? What is target language? Target language is the language you wish to add to your website besides your store default laPopular

• Transcy - How to set up Shopify Market and make it work with Transcy

  The article below might help you clarify what's Shopify Market basically and how to make it work with Transcy. Contents: What's Shopify Market How to add a Market Options to manage domain and language in Markets How to make Markets compatible with Transcy What's Shopify Market Shopify has released a feature called Shopify MaFew readers

• Transcy - How can I set up language in app?

  This article will guide you step-by-step how to set up a target language in addtion to your store's default language, which will make an impression on your customers when they visit your store and also they can shop at your store in any of their preferred target languages. Firstly, you need to go through steps below to set up your languages properly in the app, then manage the translation comFew readers

• Transcy - Why I can not find the language I want to translate in the target language list?

  When choosing a target language to translate, the app will show you a list like this: That list is the languages that are supported on Shopify, if you can not find the language you want, that is because Shopify does not support that language at the moment. For a solution, you can choose a second language which is mainly used in that country to translate. For example, Philippines use two main languages, whiFew readers

• Transcy - What is default language and unsupported language?

  This article will help you understand some situations might occur when your store language and (or) target language is not supported in the app along with suitable solutions. Content: Term of default language and how to change Special situations when default language and target language is not supported Term of default language and how to change color 3Few readers

• Transcy - Why can't I switch target language to Advanced language type or add more target language in Basic plan?

  In this case, please be advised that this is the plan limitation in Basic plan - users are only allowed to publish 1 target language for Basic language type and 1 target language for Advanced language type. So you can't switch target language from Basic to Advanced and vice versa in this case. For example: If you have already 1 Advanced language in-app. You can't switch one more target language from Basic language to Advanced language type. You will see this popup to noticeFew readers

• Transcy - What happen if I delete the target language?

  You could delete the target language by clicking on the Remove button on the target language that you want. But please be advised that once target languages are translated in the app, deleting action of these target languages will not be able to restore the target language translation. The translation of target language will be removed out of our database and Shopify system as well and can't revert. This is also disconnect the language (Advanced language) from your Market. Click hFew readers

• Transcy - What does it mean message says "You've reached the limit of maximum Advanced language"?

  Advanced language type is a language source that's synchronized with Shopify and published on Shopify. The limit of maximum Advanced language number added on store is 20 target languages and it's Shopify's limitation. In Transcy, we support Growth added up to 5 Advanced languages, Premium and Enterprise users can set up to fully 20 additional target languages for Advanced languages. So if you have reached the limit of maximum 20 target languages of Advanced languaFew readers

• Transcy - What is Sync markets' data button?

  This button might help you sync any new change related to language that you have set in Shopify Market but you see it's still not updated to the app. You can click this button to sync new data. Example: You have enabled or disbaled a target language in your Markets but it still does not update its correct status in-app yet. So you can pressFew readers

Manage Translation

• Transcy - What is "Replace image" and how to make it work?

  Transcy not only help to translate all text contents on all pages easily but also support to convert image on your website swiftly with Replace image feature. Content: What is Replace image function The Replace image limitation on per plan What is Replace image function With Replace image, you could replace banner images on any product, collection or other pages like Blogs to have their local verPopular

• Transcy - Does Transcy translate Payment checkout page?

  Simply, you could translate Checkout page in the app easily by going to Manage translation --Manual sync tab --Themes --Theme content --Checkout & system. NOTE: Not most of themes are able to work well with Transcy to translate the checkoutPopular

• Transcy - Understand about translation statuses in app

  In each page/element listed in Manage translation, Transcy will show you all statuses of translation of target language There are 4 main translation statuses you may see on Status column including Partially translated, Untranslated, Translated, Translating. You can overview all statuses on all pages of a Target language in Resource type Or view status on each page in details. For exampleSome readers

• Transcy - Why does Third-party element not work and sometimes translation is not correct?

  As you know with Third-party element function, you could translate all contents which are built from your Third-party app easily and quickly. But at the moment, Transcy only work well with some apps such as Stamped, Free Shipping Bar, and some popular Page Builders such as EComposer Landing page. Please kindly refer to this article for more detailFew readers

• Transcy - Why can't I see SEO content of product page in app?

  The reason behind is Shopify does not transfer default SEO data to our app so you need to do some steps below to sync default SEO data to our app first. Sync SEO content: Go to Shopify admin --All Products --search your product which you want to sync SEO in product page --scroll down to Search engine listing preview --Edit Website SEO Compose or edit somethFew readers

• Transcy - Can Transcy translate Third-party apps using iframe?

  At the moment, we do not support to translate content on third-party apps using iframe such as Loox, etc but you can refer to this article for more advice on supported 3rd-party apps. We're still in progress to research and cooperate with more 3rd-part apps then will keep you posted as soon as possible. Should you need further support, please feel free to contaFew readers

• Transcy - How to use Glossary feature

  In this article, you will find how to exclude word(s) such as brand name, navigation on menu bar, etc to be never translated or always translated in a custom way which is called Glossary feature. The rules added to the Glossary allows translating some words in a specific way so that helps you a lot in managing your translation. Content: Requirement How to use Glossary feature Requirement: Only available at least GROWTH plan and appliFew readers

• Transcy - Can I export my translation to a CSV file?

  Sorry for this inconvenience. We do not support the translation export to CSV or other files yet, but we're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Transcy - Can I import my translation to the app?

  At the moment, we do not have the feature to import the translation from csv file yet. Sorry for this inconvenience. However, we're really aware of how this function is important to your need so we're trying to research and will bring this function in the near update for sure. Stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.io (https://storage.crisp.chat/users/helpdesk/website/c8eFew readers

• Transcy - What content does Transcy translate for Payment Gateway Page?

  In some case, you want to translate content of Payment Gateway. Please be advised that Transcy only support to translate the name of payment methods such as Cash on delivery, Credit Card, Paypal, Bogus, etc. You could set up and find those methods in Shopify Settings (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screenshot-2023-10-10-at-195301qbdicrFew readers

• Transcy - How to resolve your translated word like the coding word?

  You got the coding word such as the word after you translated into other language. Please keep calm and contact us via live chat or email us at support@fireapps.io, our technical team will help you check and solve the issue immediately.Few readers

• Transcy - How to translate content from third-party apps with Third-party app function?

  To cover the content from 3rd-party apps that has not been translated and edited manually by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function and applicable for Advanced and Basic language type. Content: How to enable Third-party app function Advantages and disadvantages of the Third-party app functionFew readers

• Transcy - How to replace image not from Product pages and Collection pages?

  Similarly to product page and collection page, with Replace image function, you can replace banner image on homepage easily by doing some steps to have local image versions for target languages. Then your customers can switch to target language on Switcher to see the corresponding replaced image on each target language version. Content: Requirement How to set up Replace image for Other pages RequirementFew readers

• Transcy - Do I allow to translate more than 1000 products by machine in app?

  Yes, you can enable the Third-party translation to have those pages translated automatically (Basic translation), no need to press any Translate button. However, we only allow to edit the translation of maximum 1000 product pages (Advanced translation) at default. To extend this limit on your current plan, please kindly consider your actual demand then choose Buy more resouFew readers

• Transcy - How to edit translated content manually in app?

  Your store already has full translation in target languages but in some cases, after you update or change new default contents on certain pages, you might need to get back the app to translate those contents again or edit its translation manually by yourself to update new translation. This article will help you understand how to edit target translation properly based on checking the translation status of element/page/section. CONTENT: How to check translation status (1-how-to-check-translatFew readers

• Transcy - How to migrate translation from other translation apps using Shopify native language API

  From now on, we would love to bring a new function that can help you migrate translation from other translation apps using Shopify native language API such as Shopify Translate & Adapt to our Transcy app just one click. Example: If you've used Shopify Translate & Adapt app before and then want to move to our app, definitely you can easily import/migrate translation from their app to Transcy quickly. Requirement: Only apply for Advanced language type Only available from Basic plan andFew readers

• Transcy - Does Transcy support to translate SEO for your shopify store?

  We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. So you could find all SEO contents in the product page by the way: Go to the app --Translation --Manage translation --choose target language --Auto SyncFew readers

• Transcy - Is Hreflang tags supported by our app?

  Is Hreflang tags supported by our app?Few readers

• Transcy - How to replace image from Product pages and Collection pages?

  With Replace image function, you just need to upload prepared image for any product/collection you want to have their local versions in target languages. Then your customers can switch to target language on Switcher to see the corresponding replaced image on each target language version. Content: Requirement How to set up Replace image for Product and Collection page (1-Few readers

• Transcy - How to translate Shop Meta Title & Description in app

  We would like to inform that from now on you could translate Title and meta description (SEO meta title and description for homepage) in our app as the following: Translation --Manage content --choose target language --Manual Sync --Preference --Title and meta description --click on Translate button to translate or Edit button to edit (https://storage.crisp.Few readers

• Transcy - Can I edit Product variants manually in app?

  We're happy to inform you that we've collected all Product variants (e.g. Size, Color, ...) successfully into the app so you all can feel free to edit its translation as you wish. Because some variants like size (S, M, L, XL) or gender (M, F) or color are quite difficult to translate the meaning correctly as 100% your expectation for each target language, also not all variants on theme to be able to translate as well as compatible with the app. Sometime translating variants only cause broken foFew readers

• Transcy - Can I exclude archived, draft products from showing in app?

  Please note that as long as your products are still available in Shopify store, we will transfer all products data to our app (Product resource in Manage Content) no matter what its status is (archive product, active, draft, etc). We're aware of this downside and been trying to improve it in the near future. Sorry for this inconvenience. For archived/draft/inactive products which means they're invisible on your online store so its translation won't be shown/ affected to your store page. At thFew readers

• Transcy - What is the Third-party app resource?

  For contents that are built from third-party apps, you can just enable Third-party app function to get all those contents translated automatically without editting the translation. For more details about 3rd-party apps which we have ability to translate, please visit here. (https://storage.crisp.chat/users/helpdesk/website/51849c8de000ccFew readers

• Transcy - What is Notifications resource type and how to translate in app?

  We would inform a newest resource type "Notifications" which collect default Shopify notifications (Email notifications) from Shopify so that now you can feel free to translate/edit translation of these notifications in app easily. Once you have translated Email notification completely, your customer make an order by any target language translated (Advance language), the app will connect with that order's data on Shopify to support the email notification in translated target language properly.Few readers

• Transcy - How do I sync/update content from Shopify to Transcy app?

  Auto synced: these resources will be updated automatically in realtime. Manual synced: these resources will be updated at a specific time or you can update them manually by click "Sync" button. By default all Product pages, Collection pages in your Shopify store will be auto synced to Transcy. However, in case you do not find a specific content in Product, Collection, Homepage, Blog post, Navigation, etc in the app, please go to Translation --Manage translation --chooFew readers

• Transcy - How to manage the translation of URL handle in app

  Translate URL handle, slugFew readers

• Transcy - What is error with Value fails validation on resource ["Value must be a single line text string."]

  You might find this error in the app when trying to edit the translation of metafields but can't save. The reason behind is because your default metafields are set wrongly as single line instead of multi lines in Shopify setting. Example: You set this metafield as single line but it must be the multi lines type of metafields So it does not work and generate the above error message.Few readers

• Transcy - How to translate Shop Metafield

  From now, you could translate Shop Metafield which are metafields belong to 3rd party apps in your store (example: reviews app like Ali Reviews has metafield AggregateRating) To translate metafield: Go to Translation Manage translation choose target language Shop Metafield click on Translate button to translate all shop metafield Also, you can easily find any metafield that youFew readers

• Transcy - How to translate Packing slip template

  Packing slip is a printed list of items in a shipment that often goes inside a package. You can customize default content of packing slip template in Shopify admin --Settings --Shipping and delivery --Packing slips Transcy now support you translate the packing slip template into other target languages easily in Manage translation. To translate Packing slip template: Go to Translation --ManFew readers

• Transcy - How can I mark as Translated status for my elements in app?

  Besides Bulk actions such as Translate, Delete translation, Replace translated content, you can mark as Translated status for any element(s) in a pageFew readers

• Transcy - Can I search and replace the translation content in app?

  Understanding your concerns and wish to find and replace the translated content of Advanced target language in-app, now we've released the function that can help you search any translation text to find and replace by another content that you want easily in our app. It should save time a lot and manage the translation quickly just few steps. For example, you want to find a wrong translated word "sample" in target languageFew readers

• Transcy - How to translate Transcy Cart page Notification

  Now you can translate and edit the translation of Transcy Cart page notification easily in app by the way: Translation --Manage translation --Manual sync list --Theme resource --Transcy Cart page notification Please kinFew readers

• Transcy - How to edit element titles in default language on Transcy switcher?

  From now on, you can easily edit element titles in default language such as “Language”, “Currency”, “Search”, “Apply” on switcher in Transcy app Just go to Translation Manage → Translation → Themes → Transcy switcher (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/scrFew readers

• Transcy - How to translate texts/contents on Transcy switcher?

  From now on, you can translate/edit the translation for Titles such as "Language", "Currency", "Search", "Apply" button on Switcher easily by yourself. Translation menu --Manage translation --Under Manual synced resources, choose Themes -- Transcy switcher --Switcher (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screen-shot-2021-10-04-atFew readers

• Transcy - How to translate elements belong to cart, checkout

  From now on, you can find and translate elements belong to cart or checkout in Theme Content in Theme resource type. Translation --Manage translation --choose target language --Manual Sync --Theme resource type --Theme content You might search default content and will find cart/checkout eFew readers

• Transcy - What is Theme resource and how can manage translation in the app?

  What is Theme resource Definition: Theme includes a series of tabs and info text/wording inside for the following categories: Go to Shopify admin --Online store --Open tab (...) on current public theme --Edit default theme content to find tabs and text for your Store theme. For example: (https://storage.crisp.chat/users/helpdesk/website/51849c8deFew readers

• Transcy - How to translate Shipping and Delivery

  From now, you could translate Delivery Method (Shipping method) and Packing slip template at the checkout page on your store into target languages so that your customers could checkout items easily just select their target language on Switcher. To translate Delivery method: Go to Translation --Manage translation --choose target language -- Manual Sync --Shipping and DeliveFew readers

• Transcy - How can I manage language translation in app?

  After setting up target language, please move to manage language translation. From here, you can feel free to manage actions like translating by machine, editing target translation manually then your customers can view your website in their preferred language translation as you wish. Content: Translate target translation Preview target language translation (1-preview-tFew readers

Manage Currency

• Transcy - How to set up Currency in app

  To convert price on your store from default currency to target currency, you need to follow sequential steps listed below to make sure currency converted properly and achieve the best result. Guidance When you first install and access the app, there will be some short guides on how to set up the currency when starting.Popular

• Transcy - How to support multiple currency checkout with Transcy

  Not like other normal pages such as the product page, homepage, cart page; the target currency is only converted at the checkout page for merchants who are using Shopify Payments. Otherwise, it will revert back to store default currency at the checkout page. Kindly have a read on this article for more information about how to set up Shopify payment. SimPopular

• Transcy - Can I set or edit the Exchange rate by myself?

  In Currency settings, besides adjusting currency format, rounding rule, you can edit the exchange rate of target currency by yourself. In Currency settings, it will show the list of all added target currencies, you can adjust exchange rate of each target currency by tapping Edit button on any spePopular

• Transcy - Which are currencies supported in app?

  List of all currencies supported Here's the list of 167 currencies supported in Transcy at the moment. Currency code Name AED United Arab Dirham AUD Australian dollar AFN Afghan afghani ALL Albanian lek AMD Armenian dram ANG Netherlands Antillean guilder AOA Angolan kwanza ARS Argentine peso AWG Aruban florin AZN Azerbaijani manat BRL Brazilian real BGN Bulgarian lev BAM Bosnia and Herzegovina mark BSome readers

• Transcy - I am getting this warning message "Your store default currency is currently unsupported." How to resolve this?

  If you go to Currency menu in the app, and the below message shows That is because your store default currency does not include in the list of currencies supported by Transcy. We're in progress to research, and will add more other currencies inFew readers

• Transcy - How to set up currency code

  After installing Transcy, to use currency in the app, you need to set up currency code as the following steps: HOW TO SET UP CODE Click the button Start now to start setting up currency format for your store. You will see a tour guide opened which will guide you through step-by-step in details. Following steps are just an EXAMPLE flow to set up currency format code in order to make your currencies work with Transcy. The code might vary due to different themes, so juFew readers

• Transcy - How to manage currency

  To convert price via Transcy app, please first set up code in our app completely then follow this article to add and manage currency properly. CONTENT: How to add target currency How to manage target currency How to add target currency After setting currency code (https://support.fireapps.io/en/article/how-to-set-up-currency-code-Few readers

• Transcy - How to format currency

  In Currency settings, there are 3 parts including the list of all target currencies, Converted price format section, and Other settings. This article will walk you through each section to understand step by step how to adjust target currency format, rounding rule, exchange rate via Transcy app easily. Please be advised that this only helps to adjust settings related to target currency via the app, for default currency which is managed directly by Shopify system so please kindly contactFew readers

• Transcy - What is Cart page notification and Hover to show original price in Transcy?

  Below Currency format section in Currency Settings, you easily find Other settings which include 2 options "Show original price when hover" and "Show notification on Cart page". This article will help you understand the term of these features then you can use it in the most optimal. CONTENT: Show original price when hover Show notification on cart page (1-show-notifFew readers

Manage Switcher

• Transcy - Why is my website showing 2 language Switchers at the same time?

  When your store is translated into other languages by Transcy, your theme also creates a translation version. That's why there shows 2 Switches on your store, one from Transcy, another from your theme. More details about theme translation can be found here. It looks like this. (https://storage.crisp.chat/users/helpdesk/website/9dfc898e934ce00/c8670dc6-fd20-4357-8075-d6Few readers

• Transcy - How can I set up Switchers on store?

  After you set up language, currency in app, please move to set up Switcher by the following steps so your customers can select their target language, currency on switcher then shop at your store easier and quicker. In Switcher menu, you will find it includes 3 parts General setting, Template, and Advanced options thaFew readers

• Transcy - New update: Switcher visibility and App Embed blocks

  According to Shopify policy, all front-end features (including Switcher) must be activated in the settings of your current theme editor. That might require you have to enable the Transcy App embed block in Theme editor to make the switcher visible on store-front. To activate Switcher on store-front: At default, for new users after first installing the app and accessing Switcher menu, OR current users who have installed the app before but have not turned on Switcher visibility yet will seeFew readers

• Transcy - How to edit default titles and translate them on Location popup

  From now on, you can easily edit all default contents (titles) on switcher, not only texts like “Language”, “Currency”, “Search”, “Apply” on switcher as this article, but also quickly be able to edit default texts on Location recommendation popop and Change country poup. For more details on what's Location recommendation popup and Change country popup, you can check out here (hFew readers

• Transcy - How to show Country name on Switcher and Switcher disclosure?

  Country name, Change country, Shop now button on Geolocation popup and switcherFew readers

• Transcy - Which are themes supported for Embedded Switcher in your page Header?

  From Currency Switcher section, you now have more choices to embed the Switcher in page header. For more details about how to set up Switcher, please take a look on this article. This is the list of 56 most popular themes currently supported on desktop and mobile: Dawn Debut Brooklyn Venture Minimal Narrative Supply Simple Boundless Express Booster DebPopular

• Transcy - How to activate Transcy Switcher on your store through Theme Editor

  At the moment we've successfully made all app functions and Switcher working perfectly and smoothly on all recent Online Shopify themes (OS). According to Shopify policy, all front-end features (including Switcher) must be activated in the settings of your current theme. Thus, to activate Switcher on store-front, you need to enable Transcy app embed block in Theme Editor.Some readers

• Transcy - How to edit Language name and Flag of target languages on switcher?

  In Language menu --Settings --choose target language --Edit button, you can customize Language names (English name, Short name, Native name) and flags as your wish for each target language added or Reset to default if you want. Example: You can type a customized name of Brazil in the field below or change a flag available in our app then Save it so as to display languageSome readers

• Transcy - How to edit Currency name, code, symbol on switcher

  This article will help you know how to customize the appearance of showing currencies on Switcher (Name, Code, Symbol, Flag) Currency menu --Currency Settings There will show you all currencies in our supported list and default currency will be shown on the top of the list. So you can edit the name, code, symbol of each currency or change flag in our list then Save oFew readers

• Transcy - Why does my embedded switcher back to floating format after changing theme?

  This is not an issue from app. Please be advised that after changing theme to a new one, the switcher will be set as floating by default, if you want Embed mode, you need to embed switcher on your new theme by the following way: Case 1: Your new theme is in our supported list, you can feel free to get back to app >Switcher menu >Advanced > Switcher sub-tab >PositionFew readers

• Transcy - Why can't I save more my own Switcher template in app?

  There is a limitation of the template number that the user can customize on per plan. Details: Free plan: create and save 1 custom template from Default template - Classic style Basic plan: create and save maximum 3 custom template from available templates - Classic style Growth/Premium plan: create and save maximum 6 custom templates from available templates - Classic style and Modern style Please note that you can create and save a maximum of 3 custom templates of Classic stylFew readers

• Transcy - Why can't I preview my store when setting Switcher in Transcy?

  You are setting the Switcher and preview how it shows on the online store. However, you cannot see the content of your store on the Preview section but the blank content as bellow Because your store is enable "password protection". But don't worry, all actions (set up/customize Switcher) are still working fine. You can enable the password to preview the page or simply enter the paFew readers

Automation

• Transcy - How to use Geolocation feature?

  Location recommendation, pop up, geolocation, auto switch language, auto switch currencySome readers

• Transcy - What is "Auto update translation" function and how to set up?

  You already translated whole your store in target languages completely but later then you might have added more pages or changed some new contents on those translated pages, the Auto update translation function or called "Auto translate" will help you a lot in updating the new translation for those new contents already changed promptly. This article helps to walk you through in detail on how to set up this function. CONTENT: Requirement How to set up Auto update translatiFew readers

• Transcy - Why I can't use the function "Auto switch language"?

  Please be advised that this function Auto switch language is only available from Growth plan and higher. In case you're in a lower plan, you will not be able to use this function "Auto switch language" to match your store to visitor. So we recommend you should upgrade to higher plans to unblock this awesome feature. (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screenshot-202Few readers

Integration

• Transcy - Have we supported Third-party Elements with front-end app?

  Free Shipping Bar, which helps to promote your free shipping offers with progressive messages and a cart goal, displays different free shipping offers based on country, pages, device, and time period. Quick Announcement Bar, which promotes discounts on the notification bar to increase sales. For now, you could translate any content shown up on Popup, Offer, FilteFew readers

• Transcy - Can Transcy support to translate contents on Page Builder apps?

  To cover the content from 3rd-party apps that has not been translated and edited by Transcy, the app will automatically translate those parts with "Auto dynamic translation" called Third-party app function (apply for Advanced and Basic language type). From now on, contents from front-end 3rd-party apps such as widgets, review box, offer box, notification bar, etc will be automatically translated on your store through Third-party app function. Example: (https://storage.criFew readers

• Transcy - Does Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?

  The answer is not yet. Sorry for this inconvenience. At the moment, we only support to translate content on the front-end apps. We'll consider this feature to bring these integrations in the near future, so stay tuned, please. If you need some more help, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Transcy - Does Transcy support translate videos existing in my store?

  Unfortunately, the function to translate video existing in your store has not been included in Transcy. However, we are well-noted, and will try to add this function in the near future, so stay tuned. If you need any further helps, please feel free to contact us via live chat or email us at support@fireapps.ioFew readers

• Transcy - Transcy integrate with EComposer Landing Page Builder app

  EComposer Landing Page Builder app - Easy and fast page builder: build any page type or section that is stunning and highly convert. From now on, you can easily edit the translation of any contents which are built with EComposer in Transcy app. You can find EComposer and some other apps integrated with Transcy in our Integration list menu. For Advance integration withFew readers

• Transcy - Transcy integrate with OneMobile

  OneMobile, which can help you build your iOS & Android mobile app in 30 mins, pick from top-industry mobile app themes & fully customize. So that you can launch your mobile app, store website successfully on App Store & Google Play Store. From now on, we are happy to inform that Transcy has integrated fully with OneMobile so that can help you translate and manage the translation of contents which are built from OneMobile easily. You can find OneMobile andFew readers

• Transcy - How to remove leftover code after uninstalling the app?

  As usual, after you have uninstalled the app, the Switcher will disappear and there will be no change affect to your site. Sometimes, there will have some lines of code leftover on your site for some reasons. But no worries. Please go to Shopify admin Online store Theme Edit code and follow these steps below to remove all leftover code by yourself: Search for file snippet: fatranslatecore, if having please delete this file Remove % include 'fatranslatecore' % from theme.liPopular

• Transcy - Can I use Transcy app in my Shopify development store?

  At the moment, we do not support for using Transcy app for all development store, affiliate store, partner test store or users who still being within trial of Shopify plan. Sorry for this inconvenience. But once you're in paid Shopify plan officially, you could feel free to install and choose any favorite plan in Transcy app. For further information about all our pricing plans, please visit here (https://support.fireapps.io/en/article/embedded-app-which-plans-are-we-offering-in-newest-trFew readers

• Transcy - Why does Transcy need some permission access your Shopify account?

  Due to some our recent updates, if you're the old user who installed Transcy app since from Aug 18, 2021 backwards, you need to click on "Update app" button in Shopify admin to make all our updates worked on your shopify store properly. We (Transcy) only need some necessary permission access your Shopify account data including: View Shopify account data: Shopify accFew readers

• Transcy - Does Transcy affect my website's performance?

  We've been trying to make more effort to improve our code and optimize our technique better day by day so Transcy hardly affects your website's speed/performance. If you actually notice a change in speed/performance please get in touch with us via live chat or email us at support@fireapps.io so we can help deeper check and resolve it.Few readers

• Transcy - Which web browsers are Transcy supporting?

  Transcy could work well with modern popular browsers such as Google Chrome, Apple Safari, Microsoft Edge. Please be advised that our app might not work properly on Internet Explorer 11, because of according to Microsoft on August 17, 2020, MicrosoftFew readers

• Transcy - Does Transcy support language to translate the interface inside app?

  From now on, we support 5 languages inside app dashboard so you can feel free to select your local language within these 5 languages to get better understanding and manage the app easily. On the basic support, we provide 5 languages: English French Italian Spanish Japanese We've been trying to improve and will bring more languages that can help you in the near future so please stay tuned. (https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/screenshot-2023-09-15-aFew readers