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• Payment & Refund Policy

  I. Payment Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details. In some cases when you have to uninstall and re-install the app, just follow all the steps in [How to get FireApps App](https://support.fireapps.io/en/article/how-to-starter-getting-fireappVery popular

• How to cancel/quit/terminate/pause FireApps subscription?

  How to cancel/quit/terminate/pause FireApps subscription?Very popular

• How to create a staff account, and/or why does support team need it?

  We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without staff account needed at first. However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find the way to fix it. Also we do have Privacy policy here, so please do not worry about leakingVery popular

• Is 7-day trial free, and what will happen later then ?

  Is 7-day trial free, and what will happen later then Popular

• General Support Policy

  General Support Policy, BrowserPopular

• What can we help you in pandemic outbreak "Corona Virus"?

  What can we help you in pandemic outbreak "Corona Virus"Some readers

• What are the benefit of Collaborators?

  What are the benefit of CollaboratorsSome readers

• How to starter getting FireApps applications from Shopify App store

  How to starter getting FireApps applications from Shopify App storeSome readers

• How can I get support from Shopify support team ?

  At FireApps, we are always try our best to assist you in fixing issue within our scope of work. More details can be found here However, in case your issue/payment needs to be solved by Shopify support, you will need to contact themselves, and we are very sorry about that. In order to get support from Shopify support team, please follow this support link.  ![](https://stSome readers

• How many type of app-related charges are you offering?

  How many type of app-related charges are you offeringFew readers

• Does our app integrate with another e-commerce platform more than Shopify, like WooCommerce, BigCommerce, Magento, OpenCart ?

  Sorry for this inconvenience that may have caused to your experience of using our app. We will try to develop a new integration with other sites in the near future. Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.Few readers

• How to use FireApps Chrome Extension

  How to use FireApps Chrome ExtensionFew readers

• Why do we need to access on your Products, Apps, Orders or Theme?

  Why do we need to access on your Products, Apps, Orders or ThemeFew readers

• GDPR policy

  Your FireApps account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While FireApps uses commercially reasonable means to seFew readers

• Is Ali Reviews/Ali Order/Ali Hunter app owned by AliExpress?

  Many of our customers usually misunderstand that our apps including Ali Reviews, Ali Orders, and Ali Hunter belong to AliExpress.  Please be advised that our apps are definitely separated from AliExpress. We are FireApps, and we can find more information about us here. Besides, if you need any support regarding to your orders, shipping, payment and/or supplier, please follow this [link](https://service.aliexpress.com/page/home?spm=a273a.8138843.0.0.67194a9bRLZT7q&pageId=Few readers

• Which Web Browsers are Ali Reviews/Ali Orders/Ali Hunters and Sales Box supporting?

  Which Web Browsers are Ali Reviews/Ali Orders/Ali Hunters and Sales Box supportingFew readers