• How to cancel/quit/terminate our apps' subscription?

  How to cancel/quit/terminate/pause FireApps subscription?Popular

• Payment & Refund Policy

  I. Payment Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details. In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us byPopular

• How to create a staff account, and/or why does support team need it?

  We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without staff account needed at first. However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find the way to fix it. Also we do have Privacy policy here, so please do not worry about leakingPopular

• What are the benefit of Collaborators?

  What are the benefit of CollaboratorsSome readers

• General Support Policy

  General Support Policy, BrowserSome readers

• How to starter getting One Commerce applications from Shopify App store

  How to starter getting FireApps applications from Shopify App storeFew readers

• How can I get support from Shopify support team ?

  At One Commerce, we are always try our best to assist you in fixing issue within our scope of work. More details can be found here However, in case your issue/payment needs to be solved by Shopify support, you will need to contact themselves, and we are very sorry about that. In order to get support from Shopify support team, please follow this support link.  (https:Few readers

• Is Ali Reviews/Ali Order/Ali Hunter app owned by AliExpress?

  Many of our customers usually misunderstand that our apps including Ali Reviews, Ali Orders, and Ali Hunter belong to AliExpress.  Please be advised that our apps are definitely separated from AliExpress. We are FireApps, and we can find more information about us here. Besides, if you need any support regarding to your orders, shipping, payment and/or supplier, please follow this link (https://service.aliexpress.com/page/home?spm=a273a.8138843.0.0.67194a9bRLZT7q&pageId=Few readers

• Why do we need to access on your Products, Apps, Orders or Theme?

  Why do we need to access on your Products, Apps, Orders or ThemeFew readers

• GDPR policy

  Your FireApps account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While FireApps uses commercially reasonable means to seFew readers