Customer Success team including Customer Success Manager & Customer Success Specialist. They also follow the key supporting is helping a new user become a customer success. From prospects to active users with a focus on generating customer loyalty. Supporting the onboarding journey and after customers upgrade to a higher plan to maintain a long relationship.

How different is Customer Success Manager from Customer Success Specialist?

Based on your plan chosen, customers would have been granted the Customer Success Manager service.

Customer Success Manager: is a dedicated agent who would support you along the journey you're using the app. It has been accepted from the Essential plan to the Enterprise plan. They are a consultant for business solutions and provide materials to build an online store. Moreover, CSM directly resolves requirements beyond the scope of Customer Success Specialist as well as related functions in-app that help owners' shops get more successful. Not the same as Customer Success Specialists, CSM does not work 24/7 in live chat

Note:
They are only available from 8:00 - 24:00 GMT+7

Customer Success Specialist /Onboarding Specialist: is responsible for the onboarding period of a new customer for all plans means when new customers enter in-app for the first time, CSS is always ready to approach customers first without needing any requirements through a live chat channel. CSS is online 24/7, and each contact time is different, customers can talk to another agent without the initial agent. They’ve just supported functions in-app.

How can I contact my Customer Success Manager?
From 8:00 - 18:00 & 18:00 - 24:00 GMT+7 every single day through live chat, accepting from the Essential plan up to the Enterprise plan.

Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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