Why should I use the Customer Success Manager service?

What is Customer Success Manager?
Customer Success Manager follows the key supporting which is helping a user become a successful merchant. Customer Success Manager will assist you to:

Informing merchant if there are any new updated features, discounts.
Recommending app's customization settings in order to optimize app's performance and improve the store's appearance.
Monthly meeting to discuss the app's usage, demo new features or setup app's function (per customer's agreement).
Following up to make sure that app-related technical issues are fixed as soon as possible by the support team.

Customer Success Manager service will be available on which plan?
Based on your plan chosen, customers would have been granted the Customer Success Manager service:
- Ali Reviews: Enterprise (available during/after the trial period)
- Transcy: Premium, Enterprise (monthly/annual, available after the trial period)
- One Mobile: Growth, Professional (available during/after the trial period)
- Swift: Premium Plus, Expert (available after trial)


Note:
- Customer Success Managers are only available from 9:00 AM - 00:00 AM (UTC+7), Monday to Friday.
- Customer Success Manager does not directly resolve app's related issues. If you encounter any app's problem, please kindly contact live chat in-app for support.

How can I contact my Customer Success Manager?
From 9:00 - 00:00 UTC+7, Monday to Friday through WhatsApp, email or live chat.

Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io

Updated on: 18/10/2023

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