Question 1

Ali Reviews - How can I show rating star in the Product page?

Accepted Answer

You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code

Here’re details that guide you how to add the code snippet in order to display rating star in the product page:

Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.

Search for product.liquid file (or product-template.liquid in some cases).

Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="alr-display-review-badge"></div>

Insert the code snippet (B) under the above code line (A):

That’s it. Good luck!

P/S: product.liquid or product-template.liquid can be named differently due to variety of themes._

NOTE: If it doesn't work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email

Question 2

Ali Reviews - How to install Ali Reviews Local Extension?

Accepted Answer

In order to use the Import Review via AliExpress feature, you will need to install temporarily a local Chrome extension. We expect that the official Chrome extension version will be available in the coming weeks (depends on Google's Extension team), and we will inform you properly when it is ready.

NOTE: make sure that you are using the format link like the following when importing review: https://www.aliexpress.com/item/1005001839838119.html

Here are the instruction videos for Windows users and Mac OS users.

Below are the details steps to install the local extension and troubleshoot further problem (if any)

STEP 1: visit this link and download the local extension into your machine.

STEP 2: extract the downloaded extension in your machine.

For Mac OS users: just need to double click on the downloaded file to extract.
For Windows users: please right click on the file, then simply click on "Extract All…" button if you do not have any compression app.

OR choose "Extract to…" if you are using extraction app (like WinRAR in the screenshot)

![](https://storage.crisp.chat/users/helpdesk/webs

Question 3

Why does the 404 error page appear when I select language on Switcher and it's a bug?

Accepted Answer

This is not a bug from the app. The cause is from some reasons below:

Shopify Market:

Recently Shopify has released a brand-new feature is Shopify Market. If you're using Shopify Market but have not set up or enable Languages for your Market location that might cause the problem 404 when switching to those target languages on Switcher.

In this case, please kindly go to Shopify admin >> Setting >> Market >> Primary Market >> Manage

Domains and languages >> Manage

If you use Primary domain only, please kindly scroll down to Market languages below then tick on languages that you want to show on your target customer's Market/location then Save

Example:

Similarly to Subdomain and Subfolder in Other Market, please kindly check and make sure that you have set up language properly to avoid the 404 Page not found issue.

|| After done set up language for your Market, please remember to go back Language menu and then press Sync markets' data button to update new change

Domain:

If you have added som

Question 4

Ali Reviews - How to show Review Widget on online store?

Accepted Answer

We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow.

This article including 3 main points:

Add review widgets
Manage widgets
Stars Rating settings

|| ADD REVIEW WIDGETS

Quick add: add the widget (Review box, Review pop, Carousel slider) quickly on specific page

Note:

Pages which cannot add more widget will not show on the Quick add section. Please press Manage to view the current widget of those pages
Ali Reviews supports to add Review widget on multi templates on Product and Collection (themes which use Online Store 2.0)

|| MANAGE WIDGETS

To manage the available widgets on the specific pages
To change the settings on the available widgets

Click on the widget to open the widget settings. There are some settings as bellow

Template

We prepare some Templates for your quick setup

Appearance

This section help you to customize the review widgets' appearance

More information can be found here

Person

Question 5

Which plans are we offering in newest Transcy version?

Accepted Answer

Currently we are offering 3 Paid plans (Economy, Starter, Essential) and a Free plan (for some specific stores) with all basic function

New changes

Unlimited words to translate for all plans.
14 days of Trial without any cost
New limitations: limit of the number of Product translated for each Advance language; Auto update translate; Replace image function
New integration with Salebox, Ali Reviews
New resource type: Third-party app type in Manage Content

NEW USER:

There is a new Trial within 14 days WITHOUT any cost for all new users who have no plan yet at first installation and a 30 Day Money Back Guarantee if the app does not meet user's expectation. Please check here to learn more.

Pricing plan

||| FREE

Only availabe for merchants who create store less than 60 days and have no more than 5 orders

Including all basic features per below:

Language:

Basic Language only (1 target language)
Enable Language Setting (Customize display of language name and fl

Question 6

Ali Reviews - How can I show the rating star in Collection page?

Accepted Answer

To show the rating star in the Collection, you need to add the code snippet into the product-grid-item.liquid or product-card-grid.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page:

Go to the product-grid-item.liquid or product-card-grid.liquid file. Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="arv-collection arv-collection--{{ product.id }}"></div>

Insert the code snippet (B) under the above code line (A).

P/S: If you can not find product-grid-item.liquid or product-card-grid.liquid, let try on product-card.liquid OR product-item.liquid OR product-info.liquid.

Finally, if it still does not work, please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.

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