Question 1

Ali Reviews - Why can't I import reviews via Ali Express? Import reviews is not working?

Accepted Answer

PREREQUISITES

In order to import reviews successfully, at first please make sure that you have met these following requirements:

1. Make sure there are reviews showing on Customer reviews tab on Ali Express.

If there's no review here, Ali Reviews will not able to import, and you will need to find another product link to get reviews.

If it asks you to verify, please kindly slide the button to verify. Then the reviews will show up.

2. The Review box widget is presented properly on your Product page as the below

3. The link of product you want to get reviews on AliExpress.com is correct.

Your product URLs MUST look like:
[https://www.aliexpress.com/item/long-tails-product-keywords]

Here're some examples of product links whose URLs are INCORRECT:

- [https://m.aliexpress.com/item/long-tails-product-keywords]

- [https://www.aliexpress.us/item/long-tails-product-keywords]

- [https://www.aliexpress.com/store/product/long-tails-product-keywords]

4. We recommend you to install Ali Reviews Chrome Extension for prompt importing pro

Question 2

Ali Reviews - How can I show rating star in the Product page?

Accepted Answer

You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code

Here’re details that guide you how to add the code snippet in order to display rating star in the product page:

Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.

Search for product.liquid file (or product-template.liquid in some cases).

Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="alr-display-review-badge"></div>

Insert the code snippet (B) under the above code line (A):

That’s it. Good luck!

P/S: product.liquid or product-template.liquid can be named differently due to variety of themes._

NOTE: If it doesn't work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email

Question 3

Ali Reviews - How to install Ali Reviews Local Extension?

Accepted Answer

In order to use the Import Review via AliExpress feature, you will need to install temporarily a local Chrome extension. We expect that the official Chrome extension version will be available in the coming weeks (depends on Google's Extension team), and we will inform you properly when it is ready.

NOTE: make sure that you are using the format link like the following when importing review: https://www.aliexpress.com/item/1005001839838119.html

Here are the instruction videos for Windows users and Mac OS users.

Below are the details steps to install the local extension and troubleshoot further problem (if any)

STEP 1: Download the local extension into your machine.

STEP 2: extract the downloaded extension in your machine.

For Mac OS users: just need to double click on the downloaded file to extract.
For Windows users: please right click on the file, then simply click on "Extract All…" button if you do not have any compression app.

OR choose "Extract to…" if you are using extraction app (like WinRAR in the screenshot)

For **Chromebook and Googl

Question 4

Ali Reviews - How to import reviews from AliExpress?

Accepted Answer

From August 18, 2022 we have generally changed our app to an embedded app on Shopify dashboard, so that you can performance all the actions through the app section on Shopify admin

Please follow bellow steps to import reviews from Ali Express:

We suggest you to use Chrome for desktop with Ali Reviews Extension installed to have a prompt importing process Note: Reload the app before starting import reviews on the first time
Open Import Reviews on the app menu-> AliExpress tab
Click Import reviews button and paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec.

You can also re-check General Import Settings before importing to get the reviews matching with your filter.

Note:

We exclude some keyword at default to increase the quality of the reviews.
AliExpress protect the reviewers' privacy by hiding their name ( showing as K***N or AliExpress Shopper). Ali Reviews will also keep the name as they are on AliExpress. For AliExpress Shopper, we offer an option to also hide them

In case you cannot import reviews, please refer to [this article ](https://support.fireapps.io/en/article/ali-reviews-why-cant-i-import-reviews-import-reviews-is-not-w

Question 5

Ali Reviews - How to show Review Widget on online store?

Accepted Answer

We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow.

This article includes 3 main points:

Add review widgets
Manage widgets
Stars Rating settings

|| ADD REVIEW WIDGETS

Go to Show reviews section from the menu

Select a widget you want to add --> click on "Quick add" button --> select the page

Note:

Pages which cannot add more widget will not show on the Quick add section. Please press Manage to view the current widget of those pages
Ali Reviews supports to add Review widget on multi templates on Product and Collection (themes which use Online Store 2.0)

|| MANAGE WIDGETS

To manage the available widgets on the specific pages
To change the settings on the available widgets

Click on the widget to open the widget settings. There are some settings as bellow

Personalization

The settings here are only available on Essential plan and Higher

Review widget privacy: Show the widget to all visitors or set conditions to show the widget to specific visitors
Review Personalization: You can set which products' reviews to show on the widget based on product triggers/ conditions
Review options: Choose to show rev

Question 6

Ali Reviews - How to fill review data in CSV file?

Accepted Answer

CSV file structure

There are 8 main columns in the CSV file as the following:

Customer country code (Alpha-2 code)
Product ID
Customer name
Rating
Content
Customer email (Optinal)
Published date
Image Link (Optional)

How to fill data properly and import successfully

Firstly, please make sure to NOT rename and/or add new/remove any of existing columns.

Secondly, please check below information to have full understanding about which data should be put in each column. Otherwise, you might get an error and will not be able to import CSV file successfully.

Customer country code

Please check this article to find the right country code

Product ID OR Product Handle

Product ID is the last part (number) of your product URL from Shopify admin

NOTE: please make sure the Product ID is filled in correct Number format. You can right click on the Product ID row --> Choose Format Cells --> Number without decimals

Product handle is the last part of product URL (This data is used when you used the template from the other apps)

For example: https://ali-reviews-demo.myshopify.com/products/luxury-men-watch

--> Then luxury-men-watch is Product handle

Customer name

The name will appear on the review exactly as inserted in

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