Question 1

Ali Reviews - How can I show rating star in the Product page?

Accepted Answer

You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code

Here’re details that guide you how to add the code snippet in order to display rating star in the product page:

Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.

Search for product.liquid file (or product-template.liquid in some cases).

Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="alr-display-review-badge"></div>

Insert the code snippet (B) under the above code line (A):

That’s it. Good luck!

P/S: product.liquid or product-template.liquid can be named differently due to variety of themes._

NOTE: If it doesn't work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email

Question 2

Ali Reviews - How to show Review Widget on online store?

Accepted Answer

We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow.

This article including 3 main points:

Add review widgets
Manage widgets
Stars Rating settings

|| ADD REVIEW WIDGETS

Quick add: add the widget (Review box, Review pop, Carousel slider) quickly on specific page

Note: pages which cannot add more widget will not show on the Quick add section. Please press Manage to view the current widget of those pages

|| MANAGE WIDGETS

To manage the available widgets on the specific pages
To change the settings on the available widgets

Click on the widget to open the widget settings. There are some settings as bellow

Template

We prepare some Templates for your quick setup

Appearance

This section help you to customize the review widgets' appearance

More information can be found here

Properties

The settings here are only available on Essential plan and Higher

Product Options

You can set which products' reviews to show on the widget based on product triggers/ conditions

Check [this arti

Question 3

Ali Reviews - How can I show the rating star in Collection page?

Accepted Answer

To show the rating star in the Collection, you need to add the code snippet into the product-grid-item.liquid or product-card-grid.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page:

Go to the product-grid-item.liquid or product-card-grid.liquid file. Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="arv-collection arv-collection--{{ product.id }}"></div>

Insert the code snippet (B) under the above code line (A).

P/S: If you can not find product-grid-item.liquid or product-card-grid.liquid, let try on product-card.liquid OR product-item.liquid OR product-info.liquid.

Finally, if it still does not work, please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.

Question 4

Ali Reviews - How to import reviews from AliExpress?

Accepted Answer

To start importing reviews:

Make sure that you're using Chrome for desktop with Ali Reviews Extension installed.
Go to Collect Reviews -> Click on Collect from Ali Express
Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec.

You can also re-check Import Settings before importing to get the reviews matching with your filter.

In case you cannot import reviews, please refer to this article

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

Question 5

Which plans are we offering in newest Transcy version?

Accepted Answer

In this newest update, we are offering only 2 Paid plans (STARTER, ESSENTIAL without Free trial), and a FREE plan (with all basic features).

FREE PLAN

Including all basic features per below:

Publish 1 target language only on store
Translate up to 2000 available words
Unblock all pages enable to translate
Edit translation
Customize Switcher style
Convert up to 167 target currency (click here to know more)
Auto Switch Currency by location
Integrate with Shopify Payment
Show Transcy logo

STARTER PLAN

Price is $17.9/month including the following highlighted features:

Everything in FREE plan, and:
Translate your store up to 5 targeted languages
Translate up to 100,000 words
Translate third-party app elements
Automatic language detection (refer to [Language settings](https://support.fireapps.io/en/article/how-can-i-set-up-language-settings-in-tr

Question 6

Ali Reviews - Can I translate the review's content and the local text of the app?

Accepted Answer

Customize the text of the review widget

You can manually customize the text of the Review box as your want.

Please go to Show reviews --> Review box widget --> Manage the widget on Product page

In Appearance tab --> Open Customize text section

Edit the text as you want

Customize the Rating text

Please go to Show reviews--> open the Stars Rating section

Translate the content of reviews from Ali Express

We use the Translation provided by Ali Express platform.
Please set up the Import settings before importing reviews from Ali Express. Go to Collect reviews > Collect From Ali Express> Import settings > Translate Content / or you can change the settings when importing reviews, tick on the Translate Content.

NOTE

|| Our app will import the latest reviews from AliExpress by default. However, with reviews that are within 7 days might not be converted to the chosen language after

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