Question 1

Ali Reviews - How can I show rating star in the Product page?

Accepted Answer

You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code

Here’re details that guide you how to add the code snippet in order to display rating star in the product page:

Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.

Search for product.liquid file (or product-template.liquid in some cases).

Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="alr-display-review-badge"></div>

Insert the code snippet (B) under the above code line (A):

That’s it. Good luck!

P/S: product.liquid or product-template.liquid can be named differently due to variety of themes._

NOTE: If it doesn't work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email

Question 2

Ali Reviews - How to show Review Widget on online store?

Accepted Answer

We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow.

This article including 3 main points:

Add review widgets
Manage widgets
Stars Rating settings

|| ADD REVIEW WIDGETS

Quick add: add the widget (Review box, Review pop, Carousel slider) quickly on specific page

Note:

Pages which cannot add more widget will not show on the Quick add section. Please press Manage to view the current widget of those pages
Ali Reviews supports to add Review widget on multi templates on Product and Collection (themes which use Online Store 2.0)

|| MANAGE WIDGETS

To manage the available widgets on the specific pages
To change the settings on the available widgets

Click on the widget to open the widget settings. There are some settings as bellow

Template

We prepare some Templates for your quick setup

Appearance

This section help you to customize the review widgets' appearance

More information can be found here

Person

Question 3

Ali Reviews - How can I show the rating star in Collection page?

Accepted Answer

To show the rating star in the Collection, you need to add the code snippet into the product-grid-item.liquid or product-card-grid.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page:

Go to the product-grid-item.liquid or product-card-grid.liquid file. Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="arv-collection arv-collection--{{ product.id }}"></div>

Insert the code snippet (B) under the above code line (A).

P/S: If you can not find product-grid-item.liquid or product-card-grid.liquid, let try on product-card.liquid OR product-item.liquid OR product-info.liquid.

Finally, if it still does not work, please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.

Question 4

Which plans are we offering in newest Transcy version?

Accepted Answer

In this newest update, we are offering 3 Paid plans (Economy, Starter, Essential), and a Free plan (with all basic features).

New changes

Unlimited words to translate for all plans.

FREE PLAN:

New Free users are NOT able to use Advance Language source, Manage Translation (Edit, Publish, Unpublish language, etc) and some currency functions.
Current Free users who have been using Free plan before Aug 18, 2021 would be upgraded to Economy plan with many unblocked functions as our lovely gift for all loyal current free users without any charge. All current functions and settings are still saved.

|| NOTE: If after Aug 18, 2021, current Free users uninstall then reinstall the app or choose another plan then select Free plan again, will not offer the above gift.

PAID PLAN:

Now we have a new paid plan - Economy plan ($9.9/month)
Starter plan with new pricing $19.9/month

NEW USER:

There is a new Trial within 7 days WITHOUT any cost for all new users who have no plan yet at first installation, you could try the Free Trial with a suitable plan that auto-suggested for your business. Please check here to learn more.

Pricing plan

||| NEW FREE PLAN

Including all basic features per below:

Language:

Enable Basic

Question 5

Ali Reviews - How to import reviews from AliExpress?

Accepted Answer

To start importing reviews:

Make sure that you're using Chrome for desktop with Ali Reviews Extension installed.
Go to Collect Reviews -> Click on Collect from Ali Express
Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec.

You can also re-check Import Settings before importing to get the reviews matching with your filter.

In case you cannot import reviews, please refer to this article

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

Question 6

Ali Reviews - How to fill review data in CSV file?

Accepted Answer

CSV file structure

There are 8 main columns in the CSV file as the following:

Customer country code (Alpha-2 code)
Product ID
Customer name
Rating
Content
Customer email
Published date
Image Link (Optional)

How to fill data properly and import successfully

Firstly, please make sure to NOT rename and/or add new/remove any of existing columns.

Secondly, please check below information to have full understanding about which data should be put in each column. Otherwise, you might get an error and will not be able to import CSV file successfully.

Customer country code

Please check this article to find the right country code

Product ID OR Product Handle

Product ID is the last part (number) of your product URL from Shopify admin

NOTE: please make sure the Product ID is filled in correct Number format. You can right click on the Product ID row --> Choose Format Cells --> Number without decimals

Product handle is the last part of product URL (This data is used when you used the template from the other apps)

For example: https://ali-reviews-demo.myshopify.com/products/luxury-men-watch

--> Then luxury-men-watch is Product handle

Customer name

The name will appear on the review exactly as inserted here

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