Question 1

Ali Reviews - How can I show rating star in the Product page?

Accepted Answer

You can turn on/ off the Stars on Show reviews --> Star Ratings. If the rating stars are not showing after you enable it on the app settings. Please kindly read this instruction for manual adding the code

Here’re details that guide you how to add the code snippet in order to display rating star in the product page:

Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.

Search for product.liquid file (or product-template.liquid in some cases).

Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="alr-display-review-badge"></div>

Insert the code snippet (B) under the above code line (A):

That’s it. Good luck!

P/S: product.liquid or product-template.liquid can be named differently due to variety of themes._

NOTE: If it doesn't work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email

Question 2

Ali Reviews - How to install Ali Reviews Local Extension?

Accepted Answer

In order to use the Import Review via AliExpress feature, you will need to install temporarily a local Chrome extension. We expect that the official Chrome extension version will be available in the coming weeks (depends on Google's Extension team), and we will inform you properly when it is ready.

NOTE: make sure that you are using the format link like the following when importing review: https://www.aliexpress.com/item/1005001839838119.html

Here are the instruction videos for Windows users and Mac OS users.

Below are the details steps to install the local extension and troubleshoot further problem (if any)

STEP 1: Download the local extension into your machine.

STEP 2: extract the downloaded extension in your machine.

For Mac OS users: just need to double click on the downloaded file to extract.
For Windows users: please right click on the file, then simply click on "Extract All…" button if you do not have any compression app.

OR choose "Extract to…" if you are using extraction app (like WinRAR in the screenshot)

For **Chromebook and Googl

Question 3

Why does the 404 error page appear when I select language on Switcher and it's a bug?

Accepted Answer

This is not a bug from the app. The cause is from some reasons below:

Shopify Market:

Recently Shopify has released a brand-new feature is Shopify Market. If you're using Shopify Market but have not set up or enable Languages for your Market location that might cause the problem 404 when switching to those target languages on Switcher.

In this case, please kindly go to Shopify admin >> Setting >> Market >> Primary Market >> Manage

Domains and languages >> Manage

If you use Primary domain only, please kindly scroll down to Market languages below then tick on languages that you want to show on your target customer's Market/location then Save

Example:

Similarly to Subdomain and Subfolder in Other Market, please kindly check and make sure that you have set up language properly to avoid the 404 Page not found issue.

|| After setting up language for your Market, please wait around 1 minute for the app get market's data synced

Domain:

If you have added some languages in Shopify admin before but

Question 4

Which plans are we offering in newest Transcy version?

Accepted Answer

Currently we are offering 3 Paid plans (Basic, Growth, Premium) and a Free plan (for some limited stores) with all basic function

New changes

NEW USER:

There is a new Trial within 14 days WITHOUT any cost for all new users who have no plan yet at first installation and a 30 Day Money Back Guarantee if the app does not meet user's expectation. Please check here to learn more.

Pricing plan

||| FREE

Only availabe for merchants who create store less than 60 days and have no more than 5 orders

Including all basic features per below:

Language:

Basic Language only (1 target language)
Enable Language Setting (Customize display of

Question 5

Ali Reviews - How to show Review Widget on online store?

Accepted Answer

We aim to help you set up your review widgets in the most efficient and easy way. You can add/ manage/ edit the widget's settings quickly in-app. Please go to Show reviews section and follow the instruction bellow.

This article includes 3 main points:

Add review widgets
Manage widgets
Stars Rating settings

|| ADD REVIEW WIDGETS

Quick add: add the widget (Review box, Review pop, Carousel slider) quickly on a specific page

Note:

Pages which cannot add more widget will not show on the Quick add section. Please press Manage to view the current widget of those pages
Ali Reviews supports to add Review widget on multi templates on Product and Collection (themes which use Online Store 2.0)

|| MANAGE WIDGETS

To manage the available widgets on the specific pages
To change the settings on the available widgets

Click on the widget to open the widget settings. There are some settings as bellow

Personalization

The settings here are only available on Essential plan and Higher

Review widget privacy: Show the widget to all visitors or set conditions to show the widget to specific visitors
Review Personalization: You can set which products' reviews to show on the widget based on produc

Question 6

Ali Reviews - How to import reviews from AliExpress?

Accepted Answer

To start importing reviews:

Make sure that you're using Chrome for desktop with Ali Reviews Extension installed.
Go to Collect Reviews -> Click on Collect from Ali Express
Click Import reviews button and paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec.

You can also re-check Import Settings before importing to get the reviews matching with your filter.

Note:

We exclude some keyword at default to increase the quality of the reviews.
The reviewer name which contains Ali Express Shopper will be converted into *** when importing reviews

In case you cannot import reviews, please refer to this article

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

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