Question 1

Ali Reviews - How can I show rating star in the Product page?

Accepted Answer

Here’re details that guide you how to add the code snippet in order to display rating star in the product page:

Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code.

Search for product.liquid file (or product-template.liquid in some cases).

Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="alr-display-review-badge"></div>

Insert the code snippet (B) under the above code line (A):

That’s it. Good luck!

P/S: product.liquid or product-template.liquid can be named differently due to variety of themes._

NOTE: If it doesn't work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.

Question 2

Ali Reviews - How can I show the rating star in Collection page?

Accepted Answer

To show the rating star in the Collection, you need to add the code snippet into the product-grid-item.liquid or product-card-grid.liquid file, located in your default theme. Here’re details that guide you how to display reviews on your collection page:

Go to the product-grid-item.liquid or product-card-grid.liquid file. Then, find the following code line (A):

{{ product.title }}

Copy this code snippet (B):

<div product-id="{{ product.id }}" class="arv-collection arv-collection--{{ product.id }}"></div>

Insert the code snippet (B) under the above code line (A).

P/S: If you can not find product-grid-item.liquid or product-card-grid.liquid, let try on product-card.liquid OR product-item.liquid OR product-info.liquid.

Finally, if it still does not work, please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.

Question 3

Ali Reviews - How to import reviews from AliExpress?

Accepted Answer

To start importing reviews:

Make sure that you're using Chrome for desktop with Ali Reviews Extension installed.
Go to Get (Collect) -> Import -> Click on Import from Ali Express
Click Import reviews button paste your AliExpress product link. All done! Your reviews should be imported within 10-15 sec.

You can also re-check Import Settings before importing to get the reviews matching with your filter.

In case you cannot import reviews, please refer to this article

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

Question 4

Which plans are we offering in newest Transcy version?

Accepted Answer

In this newest update, we are offering only 2 Paid plans (STARTER, ESSENTIAL without Free trial), and a FREE plan (with all basic features).

FREE PLAN

Including all basic features per below:

Publish 1 target language only on store
Translate up to 2000 available words
Unblock all pages enable to translate
Edit translation
Customize Switcher style
Convert up to 167 target currency (click here to know more)
Auto Switch Currency by location
Integrate with Shopify Payment
Show Transcy logo

STARTER PLAN

Price is $17.9/month including the following highlighted features:

Everything in FREE plan, and:
Translate your store up to 5 targeted languages
Translate up to 100,000 words
Translate third-party app elements
Automatic language detection (refer to [Language settings](https://support.fireapps.io/en/article/how-can-i-set-up-language-settings-in-tr

Question 5

How to set up Currency in Transcy app

Accepted Answer

FIRST GLANCE

When you first install and access to the app, there will be some short guides on how to set up the currency when starting. NOTE: In case your Store Default Currency is unsupported at the moment in the app, the below window will be shown. Refer to this article for a solution and list of supported currencies.

HOW TO SET UP

Click the button Start now to start setting up currency format for your store.

You will see a tour guide opened like the following which will guide you through step-by-step in details.

Following steps are just an EXAMPLE flow to set up currency format. The code might vary due to different themes, so just follow the guide in the app properly to set up the right code

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00

Question 6

Ali Reviews - Can I translate the review's content and the local text of the app?

Accepted Answer

Translate the text of the review widget.

You can translate every strings of the app into your own language.

Please Open Manage widgets on Show section. Then open the Widget you want to translate

In Look and Feel settings --> Go to Translation
Edit the text as you want

Translate the Rating text

Please go to Show --> Theme Settings --> open the Translation option

Translate the content of reviews from Ali Express

Go to Get (Collect reviews) > Import Reviews From Ali Express> Import settings > Translate Content / or you can change the settings when importing reviews, tick on the Translate Content.

The language translation option will be changed depending on the AliExpress site that you're using to get product link (aliexpress.com for global, fl.aliexpress for France, vi.aliexpress for Vietnam, pl.aliexpress for Portugal…).

NOTE

|| Our app will import the latest reviews from AliExpress by default. However, with reviews that are within 7 days might not be converted to the chosen language after importing review. Because it has not yet been translated into mul

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