"Pin reviews" feature is used to keep one or some reviews on top of your Review section. You can go to Manage Reviews to pin the reviews

Here's the rules how the Pin feature works

Pinned reviews will show before other reviews. Among the pinned reviews, it will display from the latest review to the oldest one, based on the Review date

Unpinned reviews will display according to your Sorting settings on the Widget settings

Should you need further support, please feel free to contact us via live chat or email us at support@fireapps.io
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