Managing upgrades and downgrades in your subscription plan
Upgrading or downgrading your plan is essential for managing your subscription to meet your needs and budget. This article will explain how you will be charged and how to manage changes when upgrading or downgrading.
Understand how Ali Review’s billing works
Understand upgrade plan process
Understand downgrade plan process
Ali Reviews uses Shopify's payment system and processes charges at the same time as Shopify's billing cycle. As a result, recurring app charges are billed with the next Shopify 30-day invoice.
For example:
The bill on May 5 includes the app subscription fee for the period from April 20 to May 20. Similarly, the bill on June 4 includes the app subscription fee for the period from May 20 to June 19 (since May has 31 days).
Read more about how the Shopify payment system works with app charges.
This will be applied to both monthly and yearly subscriptions:
When you upgrade to a higher plan and agree to the new charge, the existing recurring charge will be immediately canceled and replaced by the new charge.
New subscription charges are prorated when a merchant upgrades to a higher-priced subscription during the current billing cycle. The total cost is calculated based on the following factors:
The cost you have already paid for the current plan
The cost difference between the plans
The time left in the current billing cycle
plan1_cost + (plan2_cost - plan1_cost) * (cycle_days_left / total_cycle_days) = total_cost
For example:
If you begin a 30-day billing cycle on a** $9.90 Starter** plan and upgrade to a $19.90 Essential plan on day 15 of the billing cycle, you'd be charged a total of $14.9 for the upgraded plan. The charges will be separated into 2 parts: $9.90 for the Starter plan and a $5 prorated charge for the Essential plan.
$9.90 + ($19.90 - $9.90) * (15/30) = $14.9
Tip: Read more about how Shopify prorated charges.
Steps to upgrade plan:
Choose a higher plan.
In the approve subscription, choose a payment method.
Click Approve.
Note: After completing the upgrading plan process, you will have access to all the features of your chosen plan with all your previous data remaining unchanged.
When you downgrade to a lower-priced subscription during the current billing cycle, you will receive prorated credit. This application credit can be applied to any future app purchase on Shopify.
You can go to Shopify settings > Billing to check the credits in the Shopify Billing settings.
You are automatically offered an application credit based on:
The cost difference between the plans
The time left in the current billing cycle
(plan2_cost - plan1_cost) * (cycle_days_left / total_cycle_days) = total_cost
For example:
If you begin a 30-day billing cycle on a $19.90 Essential plan and then downgrade to a $9.90 Starter plan on day 15 of the billing cycle, then you are offered prorated credits:
($19.90 - $9.90) * (15/30) = $5.00
Tip: Read more about how Shopify prorated credits.
Steps to downgrade plan:
Choose a lower plan > accept feature limits.
In the approve subscription, choose a payment method.
Click Approve.
Note:
If your reviews exceed the selected plan's limit, remove enough reviews to meet the new plan's limit before downgrading.
For example, when downgrading to the Starter plan which allows a total of 500 reviews per product, if your current product has 600 reviews, you will need to remove at least 100 reviews to proceed with the downgrade.
The quota is reduced in the lower plan and some features are limited.
According to Shopify's policy, if you switch to a lower-priced annual subscription, the new subscription is deferred until your current annual billing cycle is completed.
However, our current app does not support downgrading plans in the yearly plan. Therefore, currently, you cannot downgrade an annual subscription to a lower annual and monthly subscription.
If you need help, contact our customer support via live chat or email at support@fireapps.io.
Related Articles:
Getting to know Ali Reviews' pricing plans
Getting to know about the yearly pricing plans
Payment & Refund Policy
On this page
Understand how Ali Review’s billing works
Understand upgrade plan process
Understand downgrade plan process
Understand how Ali Review’s billing works
Ali Reviews uses Shopify's payment system and processes charges at the same time as Shopify's billing cycle. As a result, recurring app charges are billed with the next Shopify 30-day invoice.
For example:
The bill on May 5 includes the app subscription fee for the period from April 20 to May 20. Similarly, the bill on June 4 includes the app subscription fee for the period from May 20 to June 19 (since May has 31 days).
Read more about how the Shopify payment system works with app charges.
Understand Upgrade plan process
This will be applied to both monthly and yearly subscriptions:
When you upgrade to a higher plan and agree to the new charge, the existing recurring charge will be immediately canceled and replaced by the new charge.
New subscription charges are prorated when a merchant upgrades to a higher-priced subscription during the current billing cycle. The total cost is calculated based on the following factors:
The cost you have already paid for the current plan
The cost difference between the plans
The time left in the current billing cycle
plan1_cost + (plan2_cost - plan1_cost) * (cycle_days_left / total_cycle_days) = total_cost
For example:
If you begin a 30-day billing cycle on a** $9.90 Starter** plan and upgrade to a $19.90 Essential plan on day 15 of the billing cycle, you'd be charged a total of $14.9 for the upgraded plan. The charges will be separated into 2 parts: $9.90 for the Starter plan and a $5 prorated charge for the Essential plan.
$9.90 + ($19.90 - $9.90) * (15/30) = $14.9
Tip: Read more about how Shopify prorated charges.
Steps to upgrade plan:
Choose a higher plan.
In the approve subscription, choose a payment method.
Click Approve.
Note: After completing the upgrading plan process, you will have access to all the features of your chosen plan with all your previous data remaining unchanged.
Understand Downgrade plan process
Monthly Plan
When you downgrade to a lower-priced subscription during the current billing cycle, you will receive prorated credit. This application credit can be applied to any future app purchase on Shopify.
You can go to Shopify settings > Billing to check the credits in the Shopify Billing settings.
You are automatically offered an application credit based on:
The cost difference between the plans
The time left in the current billing cycle
(plan2_cost - plan1_cost) * (cycle_days_left / total_cycle_days) = total_cost
For example:
If you begin a 30-day billing cycle on a $19.90 Essential plan and then downgrade to a $9.90 Starter plan on day 15 of the billing cycle, then you are offered prorated credits:
($19.90 - $9.90) * (15/30) = $5.00
Tip: Read more about how Shopify prorated credits.
Steps to downgrade plan:
Choose a lower plan > accept feature limits.
In the approve subscription, choose a payment method.
Click Approve.
Note:
If your reviews exceed the selected plan's limit, remove enough reviews to meet the new plan's limit before downgrading.
For example, when downgrading to the Starter plan which allows a total of 500 reviews per product, if your current product has 600 reviews, you will need to remove at least 100 reviews to proceed with the downgrade.
The quota is reduced in the lower plan and some features are limited.
Yearly Plan
According to Shopify's policy, if you switch to a lower-priced annual subscription, the new subscription is deferred until your current annual billing cycle is completed.
However, our current app does not support downgrading plans in the yearly plan. Therefore, currently, you cannot downgrade an annual subscription to a lower annual and monthly subscription.
If you need help, contact our customer support via live chat or email at support@fireapps.io.
Related Articles:
Getting to know Ali Reviews' pricing plans
Getting to know about the yearly pricing plans
Payment & Refund Policy
Updated on: 20/06/2024
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