Ali Reviews - How will I be charged if I do upgrade/downgrade plans?
We understand that circumstances can change, and your needs may evolve. This article will provide detailed information about how Ali Reviews charges when switching plan
Understand the app charge
Upgrade
Downgrade
At the moment, we are using Shopify payment system, so the app charge is processed within Shopify's billing cycle. However, the app 30-day billing cycle is different from Shopify billing cycle. Normally, the app charge will be paid later on your next coming Shopify billing. Check out this article from Shopify to get more information
For both monthly and yearly charge:
After upgrade to the higher plan and agree to the new charge, the existing recurring charge will be canceled immediately and replaced by the new charge.
You were already charged for the existing plan once you approved for it. If you upgrade within the 30-day billing cycle, another charge will be prorated based on the difference in price and the number of days remaining in the billing cycle
For example:
You begin a 30-day billing cycle on a STARTER plan and get the charge of $9.90, then upgrade to an ESSENTIAL plan, which is $19.90 plan on day 15 of the billing cycle.
=> You'd be charged: $9.90 + the prorated charge ($19.90 - $9.90) * (15/30) = $5 (they will be separated into 2 charges)
You upgrade from STARTER to ESSENTIAL on the same day, you'll get 2 charges, $9.90 for Stater plan and $10 for the difference of 2 plans. In total $19.90 plan = Essential plan
Downgrading:
For monthly charge:
According to Shopify: "when you downgrade your plan by moving from a more expensive charge to a less expensive charge, you're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify." Therefore, after you downgrade, you might received 2 charges of these 2 plans. Please do not worry, Shopify will automatically issue an application credit for you in your current or next bill, you can easily check it from your Shopify settings --> Billings --> Credits
For annual charge:
Shopify has explained in this documents that the new subscription plans are deferred until the current's billing cycle completes when: switching from yearly plan to monthly plan, downgrading from a higher price yearly plan to a lower price yearly plan.
For example, if you begins an yearly billing cycle on a $167.16 plan, and then downgrades to a monthly billing cycle on a $19.90 plan, the monthly billing cycle won't begin until the end of the yearly billing cycle.
At the moment, our app does not downgrade when using a yearly plan, we will improve this downgrade flow in the next release, please stay tune with us. Check this article to know more about the yearly pricing plan
If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Related articles:
Getting to know about the yearly pricing plans
What will happen with my data when I upgrade, or downgrade my plan in Ali Reviews?
Understand the app charge
Upgrade
Downgrade
Understand the app charge
At the moment, we are using Shopify payment system, so the app charge is processed within Shopify's billing cycle. However, the app 30-day billing cycle is different from Shopify billing cycle. Normally, the app charge will be paid later on your next coming Shopify billing. Check out this article from Shopify to get more information
Upgrading
For both monthly and yearly charge:
After upgrade to the higher plan and agree to the new charge, the existing recurring charge will be canceled immediately and replaced by the new charge.
You were already charged for the existing plan once you approved for it. If you upgrade within the 30-day billing cycle, another charge will be prorated based on the difference in price and the number of days remaining in the billing cycle
For example:
You begin a 30-day billing cycle on a STARTER plan and get the charge of $9.90, then upgrade to an ESSENTIAL plan, which is $19.90 plan on day 15 of the billing cycle.
=> You'd be charged: $9.90 + the prorated charge ($19.90 - $9.90) * (15/30) = $5 (they will be separated into 2 charges)
You upgrade from STARTER to ESSENTIAL on the same day, you'll get 2 charges, $9.90 for Stater plan and $10 for the difference of 2 plans. In total $19.90 plan = Essential plan
Downgrading:
For monthly charge:
According to Shopify: "when you downgrade your plan by moving from a more expensive charge to a less expensive charge, you're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify." Therefore, after you downgrade, you might received 2 charges of these 2 plans. Please do not worry, Shopify will automatically issue an application credit for you in your current or next bill, you can easily check it from your Shopify settings --> Billings --> Credits
For annual charge:
Shopify has explained in this documents that the new subscription plans are deferred until the current's billing cycle completes when: switching from yearly plan to monthly plan, downgrading from a higher price yearly plan to a lower price yearly plan.
For example, if you begins an yearly billing cycle on a $167.16 plan, and then downgrades to a monthly billing cycle on a $19.90 plan, the monthly billing cycle won't begin until the end of the yearly billing cycle.
At the moment, our app does not downgrade when using a yearly plan, we will improve this downgrade flow in the next release, please stay tune with us. Check this article to know more about the yearly pricing plan
If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Related articles:
Getting to know about the yearly pricing plans
What will happen with my data when I upgrade, or downgrade my plan in Ali Reviews?
Updated on: 15/11/2023
Thank you!