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What will happen when you uninstall and reinstall the app?

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Uninstall Ali Reviews
Reinstall Ali Reviews
How will you be charged after reinstallation?

Uninstall Ali Reviews



What will happen when you uninstall the app?
All widgets and reviews on your storefront will immediately disappear.
In-app data will be stored within 90 days.

Reinstall Ali Reviews



Plan selection after reinstallation



When you uninstall and then reinstall the Ali Reviews app, you need to select your previous plan or a higher plan. You cannot continue using the app if you choose a plan lower than your previous plan.

Example scenario



Previous plan: Starter (500 reviews/product)
Selected lower plan after reinstallation: Free Plan (5 reviews/product)

In this scenario, you will see a warning banner due to the total reviews per product limitation.

Why does this happen?
The Free plan allows up to 5 reviews per product, while the Starter plan allows up to 500 reviews per product. Since your previous plan exceeds the Free plan’s limit, you need to choose the Starter Plan or a higher plan to continue using app.



After choosing the appropriate plan, click Approve the charge to start using the app.



How will you be charged after reinstallation?



Same plan: If you choose the same plan as before, refer to this article on how you will be charged.
Higher or lower plan: Choosing a higher or lower plan means you upgrade or downgrade your plan. The charge will be prorated based on the price difference and the number of days remaining in the billing cycle according to Shopify Policy. Refer to this article for detailed information.
Data changes: Your data will be adjusted according to the chosen plan. For more details, refer to this article.

If you need some more help, please let us know via our live chat or email us at support@fireapps.io

Related articles
How will I be charged if I do upgrade/downgrade plans?
What will happen when I upgrade, or downgrade my plan?

Updated on: 04/06/2024

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