Ali Reviews New widget - Questions and Answers: Understanding your customer's concern

Questions and Answers (Q&A) is a great helpful section which not only gives your customers' entire needed information before making decision to purchase the items, but also help you to acknowledge your customer's needs

To use the Q&A feature, you will need at least Essential plan.

This article includes:

What is Q&A

How to use Q&A section

How is the Q&A section showing on store

WHAT IS Q&A?

This Q&A feature helps you to collect your customers' concern and answer publicly via the widget showing on the Product page or privately via email.

At this stage, Q&A section is only showing along with the review box widget on Product page.

HOW TO USE Q&A SECTION?

- To activate the Q&A section, please go to Manage review menu -> open the sub-menu Questions and Answers --> Activate it.

- When a customer/ visitor submit a question for your store, it will be stored here as well. You can manage the questions, answer them privately via email and public the questions/answer on your store



- Enable the Q&A tab on your review box widget by opening Show reviews menu --> Review box --> hit the "Customize" button



- Scroll down to Widget content to customize the Q&A section's text

HOW IS THE Q&A SECTION SHOWING ON STORE

- The Questions and answers which are published will be displayed in the Q&A tab. After clicking on the Ask a question button, the Q&A submit form will be extended



Please feel free to contact us via live chat or email us at support@fireapps.io to get more help


Related article:

How to use Custom question form?

How to show Review Widget on online store?

Updated on: 08/03/2024