Please read this article to know what will happen with the reviews when you change your plan.

I. UPGRADE

If you are going to upgrade, you will need to approve charge, and all data will be remained the same, and you can also experience the better features of Ali Reviews.
Please refer our pricing plan here.

DOWNGRADE

Sadly to say that All reviews will be unpublished, and you need to re-publish them manually later if you want to display them in your store. 

Check this article for instruction how to publish all reviews quickly

Also there will have LIMITATIONS as the following:



Downgrade from Enterprise/ Premium/ Essential to Starter plan:

- Reduce the number of reviews imported per products: for products which have more than 500 reviews imported, only 500 of them can be published from now onwards.

- Reduce products can import review: can publish reviews for 100 products. The remaining products will still be there but you cannot publish reviews for them.

- Reduce review request emails: the number of review email, including email request and email up-sell will be reduced to 500 emails per month. Refer to this policy for more details

- Lock All imported sample reviews

- Hide Carousel widget

Downgrade from Enterprise/ Premium to Essential plan:

 - Reduce the number of reviews imported per products: for products which have more than 1500 reviews imported, only 1500 of them can be published from now onwards.

 - Reduce products can import review: 500 products can have the reviews published. The remaining products will still be there but you cannot publish reviews for them.

 - Reduce review request emails: the number of review email, including email request and email up-sell will be reduced to 1500 emails per month. Refer to this policy for more details

- Reduce to 20 reviews per import for Sample review import feature

Downgrade from Enterprise to Premium plan:

 - Reduce the number of reviews imported per products: for products which have more than 10,000 reviews imported, only 10,000 of them can be published from now onwards.

 - Reduce products can import review: the first 10,000 products will be kept with reviews published. The remaining products will still be there but you cannot publish reviews for them.

 - Reduce review request emails: the number of review email, including email request and email up-sell will be reduced to 5000 emails per month. Refer to this policy for more details

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
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