Articles on: Ali Reviews

Ali Reviews - Troubleshooting Guide: Importing Reviews Feature Not Working?

Importing reviews is a valuable feature for businesses looking to gather feedback and insights from various sources like Ali Express and Amazon. However, issues may arise when attempting to import reviews. This guide provides step-by-step instructions to help you troubleshoot and resolve the problem.


1. URL Format Compatibility:



Make sure you are using the correct and compatible URL format

AliExpress URL must look like:

[https://www.aliexpress.com/item/long-tails-product-keywords]


 Here're some examples of product links whose URLs are incorrect:

 - [https://m.aliexpress.com/item/long-tails-product-keywords]

 - [https://www.aliexpress.com/store/product/long-tails-product-keywords]

Local link such as [aliexpress.ru] might also have problem while importing

Amazon URL must look like:

- Amazon product URL: [https://www.amazon.com/long-tails-product-keywords]. Please click here for example

- All reviews URL- scroll down to the review section on Amazon and click view more review. Please click here for example

- Single review URL - open a specific review. Click here for example


2. Verify Review Sources:



Before troubleshooting, ensure that there are reviews available from the selected sources, such as Ali Express or Amazon. Visit the product pages on these platforms to confirm the existence of reviews. If there are no reviews to import, the feature may not work as expected.

3. Review Import Settings:



Check the import settings to ensure they align with your requirements. If there are specific criteria for importing reviews, confirm that the settings match the desired parameters. Adjust the filters if necessary to include the reviews you want. Only reviews which matched the criteria can be imported.

4. Try to install Ali Reviews Chrome Extension.



We recommend to install Ali Reviews Chrome Extension for prompt importing process. If this is the first time you install Ali Reviews extension, please kindly refresh the app before pressing the Import button to have it worked

If all else fails, reach out to our customer support via live chat or email us at support@fireapps.io. Provide us with detailed information about the issue, including error messages and the steps you've taken to troubleshoot. We are available 24/7 to assist.

Updated on: 25/01/2024

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