Request Dashboard: see how emails are performing
Kudosi will send the emails to your customer to ask for the review according to your settings on Review request via Email
Request Dashboard allows you to manage all the emails and see how they work. Please go to Collect reviews --> Request Dashboard --> open tab Email Review Request
Scheduled: email request review is scheduled after the order fulfilment, and will be sent according to your sending time
Sent: email request review is sent to your customer mail box, but has not opened yet
Opened: your customer opened the email request review
Reviewed: your customer already left a review via the Email request review
Cancelled: email was cancelled before its sending time
Error: emails cannot be sent, your customer might be unsubscribed or be added on the Blocklist, email dress is not correct/ invalid.
Send or cancel email which were already scheduled.
For emails which are Sent, Opened, Error, you can re-send it to remind your customer to leave a review
You can also manual send the emails which were cancelled before
To maintain a positive user experience and prevent spam, we have set limits on the number of review request emails that can be sent to each customer.
Daily Limit: You can send a maximum of 2 emails per day to each customer.
Monthly Limit: You can send a maximum of 5 emails per month to each customer.
These limits ensure that customers are not overwhelmed with too many review request emails, which could be considered spammy and negatively impact their experience.
What to do if you reach the limit:
Daily Limit: Wait until the next day to send additional emails to the same customer.
Monthly Limit: Wait until the next month to send additional emails to the same customer.
NOTE:
- Request Dashboard will stop to update new emails if you turn off the Email Request review campaign.
- When you stop the Auto Request, all scheduled mails will still be sent according the sending time. You can filter and cancel them if you want.
Related articles:
Kudosi- How to use the Email Request Reviews feature?
How to schedule my email sending time
If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Request Dashboard allows you to manage all the emails and see how they work. Please go to Collect reviews --> Request Dashboard --> open tab Email Review Request
1. Understand the status of Email Request reviews.
Scheduled: email request review is scheduled after the order fulfilment, and will be sent according to your sending time
Sent: email request review is sent to your customer mail box, but has not opened yet
Opened: your customer opened the email request review
Reviewed: your customer already left a review via the Email request review
Cancelled: email was cancelled before its sending time
Error: emails cannot be sent, your customer might be unsubscribed or be added on the Blocklist, email dress is not correct/ invalid.
2. Process actions to the email request reviews
Send or cancel email which were already scheduled.
For emails which are Sent, Opened, Error, you can re-send it to remind your customer to leave a review
You can also manual send the emails which were cancelled before
3. Email limit policy
To maintain a positive user experience and prevent spam, we have set limits on the number of review request emails that can be sent to each customer.
Daily Limit: You can send a maximum of 2 emails per day to each customer.
Monthly Limit: You can send a maximum of 5 emails per month to each customer.
These limits ensure that customers are not overwhelmed with too many review request emails, which could be considered spammy and negatively impact their experience.
What to do if you reach the limit:
Daily Limit: Wait until the next day to send additional emails to the same customer.
Monthly Limit: Wait until the next month to send additional emails to the same customer.
NOTE:
- Request Dashboard will stop to update new emails if you turn off the Email Request review campaign.
- When you stop the Auto Request, all scheduled mails will still be sent according the sending time. You can filter and cancel them if you want.
Related articles:
Kudosi- How to use the Email Request Reviews feature?
How to schedule my email sending time
If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io
Updated on: 26/07/2024
Thank you!